This office moves at a terribly slow pace!!!! Chaotic. One of the staff members is loud and explains how her break, the fact that they have one rest room effects service. read more

Quick and convenient. With my insurance I am required to use quest laboratory. This location is conveniently located inside of the Columbia Medical Center neat Howard County General Hospital. There is always plenty of parking at the building. They take walk ins but I highly recommend making an appointment so you won't have to wait. I have an online account so made my appointment there. The check in process is done on a tablet right by the front counter. All you have to do is put your phone number in then scan your drivers license and insurance card. After checking in I only had to wait two minutes then I was taken into the back to have my blood drawn, the phlebotomist was professional and friendly. She completed the process painlessly. The whole time I spent in the office was less than 10 minutes. Great experience that's why I will continue to come back. read more

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I went to Quest Diagnostics on a Monday around 9:45 am for my routine bloodwork (6 tubes). They really wanted to make sure I had a great experience. I was greeted by everyone. You checkin via a kiosk, your name and wait time is displayed on the TV. I waited 15 mins. My intake specialist and phlebotomists were quick and efficient. I was in and out within 30 mins. I will definitely return. read more

Quest Diagnostics - Laboratory Testing Near Me - Columbia, Maryland

I don't recommend this place; staff is not good at all; trust me staff need some serious manners towards customer; read more

Quest Diagnostics - The image shows a waiting area at Quest Diagnostics, featuring a digital check-in kiosk and a wall-mounted screen displaying information. - Laboratory Testing Near Me - Columbia, Maryland

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I prefer Lab Corps, I'll explain. The lobby was technologically advanced and very up to date. There is a sign in kiosk and you are seen rather quickly thereafter. That's where my complements end. The staff are very urban and the customer Service is what you'd expect in that said area. The quality of the supplies are the lowest I've ever seen as a patient and as someone who works in the clinical realm. I should never question the competence of the phlebotomist. I did. I had to educate him on how to identify my vein. The urine cup was cheaper than a Dixie cup with a fast food type lid. The lab process was disjointed. I only came here because this is what's now preferred by my Dr's office. I'd much rather pay a copay and wait an insane amount of time and go 2 suites over, same building to LabCorps. read more

Chanel and britany did great! Had me in and out in less than 20 minutes. Super professional

Terrible service. I made a appointment online and waited there. My name appeared on screen but as i was supposed to be called someone asked the laboratory person that they don't have an appointment she took them and mg name disappeared from the screen. I still waited and people who came after me were served but I was lost in there system. After my patients were done I had to do same as other person did. Than they took me inside. read more

I was afraid to schedule an appointment after seeing some of the negative reviews here, so I was pleasantly surprised when the whole process happened flawlessly. I received plenty of emails and text messages to remind me of my appointment, to let me know how to get to the location and once I got there how to enter the facility. The best process I have experienced so far. In times of COVID, the time I spent inside the lab was minimal. I checked in through a text message, received another text letting me know I should go into the office and by the time I got there, the staff called my name, took me to the exam room, checked my insurance information and prescription and drew my blood -- painlessly and efficiently. Great service. I will definitely be back. read more

I wish I had read the reviews first! I went to this location for a pre-employment screening and in the future will definitely go to another location. I called four times to confirm that my request had been sent over and no one ever picked up the phone. I was unable to leave a message because their inbox was full. Upon arriving they seemed very understaffed. The employee that confirmed my information for the screening spelled my name wrong even after checking my ID and the requests from the physician. Upon me recognizing this, staff were not helpful and simply said I should call my doctor to clear this up because it wasn't there mistake...except it was. I don't even understand how they allowed me to do a screening with the names not matching. The nicest people at this location were the other patients waiting to be seen. I definitely won't be back. read more

Setting up an appointment on line was quick and easy. When I went for my appointment I scanned my code to automatically check in. I waited less than 10 minutes before I was called and I was done in under 15 minutes. The people who greeted me, took my insurance information, and did the bloodwork were all friendly, professional, and efficient. My experience with the people and procedure at this Quest Diagnostics facility could not have been any better. read more

I'm here for a pre employment drug screen and from the moment I walk in..... The attitudes are unreal. Like I'm really sorry you had to come to work today, that must be really difficult for you I don't so much mind, I'm in healthcare and I'm pretty used to this stuff. But people that are sick come here to get stuck with needles and there's no reason to make that any less pleasant for them. The woman that registered me asked for my doctors order, I told her I had the order on my phone and I tried to hand it to her... She said "what I'm going to do with that". I couldn't hide the disgust on my face.... She quickly changed her Attitude which at least is a plus. Then I had to sit and wait forever and ever because the woman that was doing the drug screen walked away from the man's in front of me so he had to do it over. Do you know how I know that? The same lady that registered me publicly bashed her in front of all the patients while telling her co worker. Two thumbs up quest diagnostics. I wouldn't take anyone that didn't feel well here. read more

They closed a location for renovation and me (and a a bunch of other people) showed ip for their 7:30 am appointment in Abacoa in Jupiter. I picked this time specifically so my daughter would not miss her high school classes. We were handed a paper AT THE DOOR and told to go to another location WHERE OUR APPT TIME WOULD NOT BE HONORED! So we show up at the Burns Road location and have to wait in line behind 20 other people. The front office staff could care less and not even bother to prioritize any incoming appts from this closure. BAD MANAGEMENT. HORIBBLE CUSTOMER SERVICE. Seriously -- go anywhere else you possible can. I'm forced to go here due to my insurance but if you can, find another place to get your blood tests. read more

It's not like anyone loves going to get lab work done, but sometimes it's got to be done. My experience here was really good. You sign in (with your appointment confirmation, if you've made an appointment, which you should), and then they put up your initials on a leaderboard to track your estimated wait time. The wait was about 15 minutes beyond my appointment; not bad. The techs were friendly and explained everything to me. I was in and out as quickly as could be expected. read more

It's all hood.... NEVER GO HERE the girl had to think twice about using a used rubber torneqett on my (premature) 10week old daughter. Then waited till the end of the day to send in her labs.... (possibly busy on her cell phone) Long story short the DOC called the next day at 0600 needed to redo labs... abnormal results get her test redun ASAP... thank the Most high GOD, this was caused by errors made by the technican ... Very unprofessional. HOOD RATS... oh yeah I'm black read more

Just as another reviewer stated, customer service skills at intake are HORRIBLE here. I came in for my annual testing per my Gyno, since her office doesn't provide in-house lab testing. After signing in, the receptionist called my name and just stared at me. I greeted her and she barely mumbled a word in response aside from, "ID and medical insurance?" I guess greetings/pleasantries such as, "Hello, How may we help you, etc" aren't common here. Once back to blood withdrawal area, the service was slightly lukewarm. I'm not sure I'll be back. read more

Had to pick up and deliver a sample for testing. Signed in with their iPad system and waited a short time. Not too long. Pick up and drop off were easy and staff were professional. Waiting room was a bit Sauk but, meh. I just wanted to get my lab stuff done. read more

GO AT YOUR OWN RISK! I was referred to them by my doctor for routine blood work. It turns out that they did not take my insurance but they "failed" to let me know when I presented my insurance card during check-in. So now I am slapped with a $250 bill for a test the insurance pays $20!!!!!!! read more

We had a good experience today by having an appointment, efficient and painless puncture.

I would never take a toddler here again. They were courteous, but were not skilled at drawing blood from a small child. One technician started, then decided she would rather be the one to hold him down with me and had a second tech draw the blood. Blood was drawn, it stopped flowing, so they dug the needle around in his arm for a bit, stuck him again in the same arm without changing the needle and then called in a third technician to draw blood from his other arm. My 18 month old son was shrieking and hysterical. I declined. If this was the most skilled technician you had to draw blood from a pediatric patient, you should have used them the first time. There were two vials drawn, but one was a short draw - as in, not full because his blood stopped flowing - and she came back into the room exasperated because someone told her to "make it (the sample) work anyway." No. Just no. The inside of his arm had a quarter sized black and blue mark that lasted a long while. Our son's blood work came back with alarming deviations from the norm. Our pediatrician immediately referred us to a pediatric nephrologist thinking our son must have kidney disease based on these lab results. So began the longest week of our lives worrying that something was seriously wrong with our baby. The nephrologist had all of the blood work redone at the hospital through a very easy blood draw - the vein was hit on the first stick and there was no short draw. His results came back 100% normal. NEVER again. If you have a small child, avoid this place at all costs. read more

I trust and and keep going back to this place. Wendy Hawkins is very good, caring professional and I enjoyed my last visit. She made sure my experience was painless and quick. Stephanie at the front desk is friendly and efficient. read more

At first, this place reminds you of being lured into the Chamber of Secrets with Harry, Ron and Hermione. But then... the staff begins to talk and you immediately feel at ease. I must say that I went in to give a lab sample (blood donation) and the employee who performed this task was friendly, warm and inviting. He wished me a belated birthday, talked me through the procedure and honestly it was the best stick I've ever received. Usually there's a really large "pinch" and burn, but I didn't feel a thing. I was in and out of the office within 15 minutes! read more

I forgot to make an appointment but was seen within 20mins. Everyone I encountered was friendly and professional, especially Todd who administered my testing. He was so helpful, kind, and funny. He made the whole experience fast and easy. If you have to go to a quest diagnostics this is a great location. read more

Jasmine was our phlebotomist for my 5 year old and she was amazing! She found a vein immediately and my son didn't even make a peep! She had a wonderful bedside manner and I would gladly take my children back to her. I've had horrible experiences at other locations but this one was awesome! Barely anyone there and in and out in a jiffy. I am one happy and relieved mom. read more

Extremely slow service, will process people to appear like work is being done, but will then have people wait 40 minutes. If there is one industry silicon valley beds to disrupt it's blood testing read more

This is the best Quest Ive been to always fast and efficient. When I walk in I immediately get called to the back for the blood draw, Ive never had to wait. Many ppl dont know about this location and I think thats why its so slow. But hey I love it, clean and very nice staff. read more

1. I always make an appointment when going to Qwest for lab work - no need to sit and waste time as a walk-in when you can make an appointment right from your iPhone. This specific visit was for my 6 year old son - fun right? Needles are no fun when it comes to a shot, let alone having blood drawn. The lab technician was wonderful, she knew exactly where to stick him and got it right the first time without digging around in his arm!! He didn't even make a funny face, he was clam and cool as a cucumber - and we were in and out in 20 minutes tops!! read more

Nakia was so funny and sweet making my experience there great. We shared a lot of stories and she actually gave me a lot of advice. I couldn't ask to be serviced by anyone else here :-) read more

Well, what can you say about a place that does testing? When I walked in this place, it looked majorly depressing, but I suppose that's to be expected. I just wanted to get in and get out. I signed in and sat down, but when I got there, I had about 8 people ahead of me...and they were complaining of wait times. Two people actually got up and left. Three minutes later, they cleared the entire waiting room, I had my tests done, and I was out of the door. I only gave this place three stars because of the potential complaints. People don't complain for no reason. read more

I went to Quest Diagnostics for Pre-employment screening without reading any reviews. BIG mistake! Do yourself a favor and DO NOT go to this place. The employees are extremely rude, and speak at you and not to you. I was ready to give a sample but when I told the tech I was ready, she said I had to wait 45 minutes. After 20 minutes, I couldn't hold it anymore and the Indian lady yelled at me. I quickly had to stop myself from saying anything because I was afraid they would interfere with my sample - there was no lid for the cup. The constant eye rolling, loud sigh and bad attitude was completely uncalled for. read more

I can't speak for their technical expertise but their people skills are sorely lacking. I was there to drop off a specimen and had an appointment. There were at least 3 people working because I could see them near the appointment desk talking at great length. 40 minutes later, one female called my name. She was sitting inside the office, talking while sitting at her desk, making little or no no attempt to insure her voice would be heard through the window. No hello, no smile, no eye contact. Give me this, give me that. Asked me questions without ever responding. An intense and rude experience. I will find another lab. read more

Stay away the front desk person has no clue. And is unable to do more than 1 thing at a time. The techs were just sitting around most of the time. I sat in the lobby and made an appointment to be seen sooner. Crazy place read more

Quest Diagnostics - Laboratory Testing Near Me - Columbia, Maryland

This is quite an improvement from my last review on this location. The staff actually knew what they were doing and did it very well, plus they spoke English. read more

They used the the pretext of a drug test to collect information without my consent by refusing to return my drivers license until they had copied all the information on their computer system. Then they refused to delete it when asked and sold it on to a 3rd party. read more

This lab was very efficient at checking you in with the kiosk. The service was the worst I have ever received! The tech WAS NOT efficient or competent. A student was being trained to draw my blood and was being instructed as how to proceed. She didn't not use the thin needle as I requested, so I had massive bruising and swelling on that arm. The teacher/ tech did not have her withdraw enough blood and needed to use my other arm. She inserted the needle well, and then kept pushing it until it stung twice. That second arm was also bruised and swollen with the vein sticking up like it was twisted for days. After 6 days I still have the bruises. I have had blood labs for years and never had such poor treatment. I also told them I was allergic to latex. When I removed the tape, I had welts on both arms. I will never go back to this location, and might even change my insurance so I don't have to deal with Quest again. read more

Quest Columbia sucks. Takes forever hardly any customers. Receptionist speaks in a heavy accent making check in difficult. I'm stuck in lobby 45 minutes after I got here. 3 people ahead of me. And they are rude. I will never go here again read more

My son needed blood work done, he was extremely nervous and they were very gentle and kind to him. My son ended up so anxiety ridden (needle phobia) he nearly fainted afterwards. They went above and beyond to help him feel better! Even walking us out to the car! I'm beyond thankful. read more

I'm really amazed by the awful things most people said about this place. I was given an order yesterday for a blood test and went online a few hours later to see when I could get an appt. I was able to get one late this morning which was convenient for me. I arrived about 5 minutes early, was greeted pleasantly. I had about a 10 minute wait before they called me up for my paperwork and to ask a few questions. Then I was taken right away to have my blood drawn. I am very squeamish about blood and refuse to look (my eyes stay closed). The young lady was very nice and did an excellent job. She even asked if I was okay a couple times and told me when it was okay to unclench my fist and when it was okay to open my eyes. I admit it is more crowded earlier in the day. My appt was at 11:15 a.m. Oh and yes everyone spoke good English. read more

We've walled out before due to long wait time but sometimes you don't have that option. An averaged of over an hours wait to get blood tests that takes less than 5 mins is atrocious! read more

Always have better service here than at Labcorp or other Quest locations.

The customer service was horrible. I was given misinformation about how to obtain the results of my child. In addition, the customer service on the phone when I called for results was horrid. If this was not the laboratory covered by my insurance company, I would never use them again. I am writing to my insurance company with my greivance. read more