I have a horrible experience that I define as HOSTILE, UNSAFE, UNPROFESSIONAL and THREATENING. I've submitted my rating on your website and my local Yelp website about this location.
I used the Steven Forest, Columbia MD location since it's closer to work, and they had an early appt on a work day. It is also close to my office in Columbia, Maryland. The staff left a key was in the door, so I thought I was being kind by taking it out and giving to them. Person #1 snapped at me rudely saying why would you take the key out, that's so stupid. No one told you to do that. Then she starts rudely talking about it to the
Person #2 loudly, which went on for my whole time there. I stated usually it's odd to see a key in the door, and again #1 said I was stupid. Then #2 was rude when taking my 3 tubes of blood - no greeting and had a demeaning tone, unlike others before me #2 greeting over the top nicely with hello, etc. It sounded not genuine just to make a point to me of her dislike for my action of taking the key out of the door. She came in rudely demanding that I confirm my name and dob, which I did. Most techs are kinder about their approach and tone, which made me feel unsafe of how she would do the blood draw. I stated my vein is hard to find, and a butterfly needle is usually needed. An issue I've had for 40 years, so share proactively. #2 took offense and said let me do my job as I know what I'm doing for the last 16 years; she stopped before saying the "b*tch" word.
As I was departing, asked why they couldn't kindly tell me that about the key needing to be in the door, rather than speak rudely and loudly for the whole waiting room and me to hear. A reasonable person will remove the key if they find a key in a door. No sign is posted there stating don't remove key and the design issue of door does not give them the right to be rude. #1 than said "I know you were raised better than that; you are ghetto and f*ck you". It was the first time I felt in an unsafe environment at LabCorp, that was HOSTILE and THREATENING. LabCorp staff at this location know how to make a customer's experience awful and start the day badly. I am concerned these two employees at Steven Forest Columbia, MD location will mess up and have me re-do my labs. I don't trust how they will do their work, question their ethics based on their behavior and reaction for something a reasonable person would do.
PLEASE NOTE: My normal lab closer to home is not like this, nor do they keep a key in the door. I only went to this location due to the timing of labs needed today for my doctor. And my normal lab near my home appreciates that I am proactive about the issue I have with blood draw. read more