Unprofessional and Unresponsive Care
This is the second time…read moreI've had to write a review about the poor service at this clinic, and unfortunately, it seems nothing has changed. My first experience involved a serious medication error where my prescription was mixed up with another patient's. Despite calling numerous times and clearly explaining the issue, it took them two full days to correct it. That was frustrating enough.
Now, I've been without my medication for 7 days and have made multiple attempts over the last four days to get a simple prescription refill. I've spoken with two different staff members and asked repeatedly for either a manager or Dr. Abernathy to contact me--no one has followed up.
The receptionist, whose attitude was cold and dismissive, clearly showed no sense of urgency or empathy. Instead of helping, she pushed me off to Ms. Kia, Dr. Abernathy's coordinator or assistant. I left multiple messages for her, and none of them were returned.
I even contacted the Miami-based call center, where I was told for a second time that my request would be "expedited." But when I asked what "expedited" meant, no one could provide a timeline or answer--it was just another empty promise. This has now been repeated with no action taken.
To make matters worse, my pharmacy also reached out directly and spoke with a staff member named Nya, who again did absolutely nothing to move the process forward.
There is no accountability, no urgency, and certainly no adherence to the basic Patients' Bill of Rights. As my condition worsens each day without the needed medication, I am deeply concerned for my health and frustrated by the clinic's indifference.
As a public servant and former medical professional, I find this level of care deeply troubling and unacceptable. I would never treat any patient with such neglect or disregard. Medical professionals are expected to operate with compassion, competence, and integrity--none of which were displayed here.
To be clear, this review is not directed at Dr. Abernathy personally, but the ongoing failure of his staff reflects poorly on the entire practice. That this is the second time I've had to write about such experiences shows that these issues are not isolated incidents--they are part of a larger pattern of dysfunction and poor patient care.
Patients deserve better. I sincerely hope no one else has to experience what I have.
Frank E.
