Always late. Staff rude. Arrived for an appointment at 11 am still not seen 30 minutes later.read more

Arrived without an appointment because I was unable to make an appointment at any of the locations…read moreonline. Wait time was reasonable, nurse was delightful, office was efficient. It would have been a 5 star review if I hadn't tried to figure out how to make an appointment online unsuccessfully (screen froze once, spam alert message came up once) and if I had not gone to a different Labcorp location and been ignored by all the humans yesterday.)

Your Phlebotomists are sharp shooters in finding my tiny veins to withdraw blood from…read more Excellent than another place we used to go to. We've recommended LabCorp to friends for their good job.

I always have a hard time with getting my blood drawn. I let the doctor know ahead of time and it…read morewent super easy. Was quick and there was no bruise left on my arm. I would definitely recommend.

My first time at this office, it is in the Ascension Saint Agnes building, the first floor right…read moreoff the lobby, easy to find. I was a walk-in and handled well in order, approx 30 minute wait with 4 others in the waiting room when I arrived. Was here for a routine blood draw. Check in was easy, the secretary was cordial and efficient. They bring you back to what would be individual draw "rooms" (3 walls and a curtain), however the phlebotomist was just working out of one room and would call your name. The appearance was general boredom with the job, no real interaction other than name and birthday. She had earbuds in and I could hear random noises from under her hair. The blood draw itself was fine, she overshot the vein, so I anticipate a bruise, but she did get the vein after a slight adjustment. Overall it was a fine visit, the phlebotomist's lack of interest and overshooting the vein indicate to me it is just a job for her without the desire to do better. I will be back for future visits because of the convenient location and hours.

I am writing to express concerns about the patient experience at this location, which has become…read morechallenging since the departure of Ashley and Nadine. Specifically, I have observed that while generally a skilled phlebotomist, Andrea's patient check-in demeanor has been negative. On one occasion, patients waited for 25 minutes, leading one to leave.My attempt to address this with Regional Director Nicole Gray was not productive. Andrea returned from the back with her supervisor on speakerphone and, seemingly unfazed by the situation, exhibited unprofessional and rude behavior, including a dismissive verbalization of "I Don't Care!!!". This type of response is unacceptable, especially in a healthcare setting.I am also troubled by the handling of previous issues. I was informed that Nadine, who consistently demonstrated politeness, professionalism, and courtesy, was to receive an award. However, she was removed from this location and, to my knowledge, did not receive the promised recognition.Furthermore, my attempts to contact corporate have gone unanswered for several weeks. A separate, serious concern involves unsanitary practices at the LabCorp Catonsville location, where phlebotomists' extremely long hair extensions are allowed to come into contact with patients' arms.To resolve these issues, I propose the following:Immediate attention to Andrea's patient interaction skills, including training and clear expectations for professional conduct.Clarification regarding Nadine's departure and the status of her promised award.A prompt response from corporate regarding my previous communication.A review of hygiene protocols at the LabCorp Catonsville location, with immediate correction of the hair-related issue. As the patient, an experience at LabCorp should not result in distress. I am committed to working collaboratively to find another location to perform routine labs iand ensure a safe and positive experience. There is a pattern of unprofessionalism here. At this point, leaving a review and finding another LabCorp is the only recourse. Wishing everyone the best.

Misdiagnosed. Billing office is impossible to get a hold…read moreof. Been trying to resolve insurance issue for months and they do not return my calls nor my insurance provider.

Took Mom there twice and received excellent care. Doctor was extremely kind and empathetic which…read morewas much appreciated. And they have x-ray capability which you can't easily find at Urgent Cares. Highly recommend this establishment!

I had an 11:30 appt. at the Safeway location on Columbia, MD. I received the text to check in. when…read moreI arrived, I checked in via text. I the. checked on the touch screen, priced my ID and my insurance information. saw my name pop up on the screen showing an 11:30 appt. Someone else said as in the screen for 11:40. when I looked up ant 11:45, my name disappeared. the system showed no appt and there was not o e person to talk to. not acceptable.

This Quest Diagnostics location is located within Safeway next to their pharmacy. This site is a…read moreone person operation. I never had any problems, because the service is fast. Great customer service provided at this Quest Diagnostics site.

I don't think I have ever been in and out of a lab so fast! All the staff was very friendly and…read morecame out with no bruce on my arm. My only recommendation is that they need to update their info online. I kept searching what other Johns Hopkins labs were in Columbia and the only result was the one at the hospital.

We came here for my 18 month old son's lab work. The phlebotomists and front desk were very caring,…read moresweet, patient, professional, and empathetic with their care of my son. I'm very happy with their service and proud that the two times he's had to get lab work done they've only had to poke him once and not traumatize him too much. Very sweet people.

This office moves at a terribly slow pace!!!! Chaotic. One…read moreof the staff members is loud and explains how her break, the fact that they have one rest room effects service.

Quick and convenient. With my insurance I am required to use quest laboratory. This location is…read moreconveniently located inside of the Columbia Medical Center neat Howard County General Hospital. There is always plenty of parking at the building. They take walk ins but I highly recommend making an appointment so you won't have to wait. I have an online account so made my appointment there. The check in process is done on a tablet right by the front counter. All you have to do is put your phone number in then scan your drivers license and insurance card. After checking in I only had to wait two minutes then I was taken into the back to have my blood drawn, the phlebotomist was professional and friendly. She completed the process painlessly. The whole time I spent in the office was less than 10 minutes. Great experience that's why I will continue to come back.

This is the unhappiest place coupled with rude and very sour personnel. Coming here for the very…read morefirst time and the technician manning the desk was so dark at heart and incredibly disrespectful. No good morning and you get no response if you try to exchange pleasantries with them. As I waited to give my sample, I overheard them speaking so hastily about a prior patient that was just requesting information after she left. If you are so unhappy there, why work there. This is not how you treat people especially when many of them are coming there for legitimate health issues. Is this how we treat people nowadays? Go somewhere else for better service if you want to be treated like a human being. They should not be working there.

Ruuuude. Easy and…read moreefficient to make an appointment online and check in from your mobile device upon arrival, but the overall pleasantry stops as soon as you are face to face with the actual LabCorp personnel. The lady at the registration desk was monotone, yet barky. The lady who took my blood was ruuuude. No "hi, how are you" or smile. She was very short and seemed frustrated/annoyed when I wasn't following her commands that she mumbled under her breath. Bloodwork, or any medical procedure, is a very personal experience. I expect some level of professionalism and staff that makes their patients feel welcome and comfortable.

We had an excellent experience with Phlebotomy on Wheels. We scheduled them because our child…read morerefused to get a blood test. They were amazingly kind and calm while our child freaked out. They were professional, skilled, and quick. We highly recommend this service.

Very professional. Picked up phone right away. Paid after service was completed, and phlebotomist…read morewas professional, called and texted to provide ETA. Will continue to use them.

Cross location in Columbia. The staff were friendly, professional, and made the entire process…read moresmooth from start to finish. They were well organized, explained everything clearly, and genuinely cared about providing good service. The facility was clean and comfortable, and the wait time was minimal. Overall, this is a great place with great service, and I appreciate the important work they do for the community. I would definitely recommend this location to anyone donating or needing their services

I'm not going to say I was looking forward to or eager to give blood, but I'd signed up for a…read morespecific time (1:45pm), as required, and arrived in advance of my appointment. Only to find after I'd been sitting there 15 minutes already that the blood procurement team was delayed AT LEAST 30 minutes. I found this particularly frustrating as I had left work to donate, but I stuck it out since I was already there. Luckily when I was called back, the Red Cross person helping me fill out online forms was nice and processed me through quickly. She also set me up comfortably to have my blood withdrawn. She was able to find my vein and poke me with little pain nor fanfare. This whole process took maybe 20-30 minutes and wasn't bad - I just surfed on my phone. So overall, all the Red Cross folk I interacted with were great, but the time management was lacking. I will, of course, continue to give blood, however, next time I schedule an appointment, it will be first thing in the morning, not at 1:45pm on a workday.