Always late. Staff rude. Arrived for an appointment at 11 am still not seen 30 minutes later.read more

Stopped into this Labcorp location to have bloodwork done. I was happy to find that there weren't…read moremany others in the waiting area, which I hoped would mean they'd have me in and out. The wait was the ONLY good thing about this location. There is an older black lady at the front desk who is just mean. No people skills what so ever! I answered her questions cordially, as she continued to bark more orders. She didn't even look up to speak with me. Probably the worst customer service experience I have even had! The phlebotomist, however; was a gem! She poked me once and I didn't even feel the pain I typically feel when giving blood! I hope she finds a new job, because the Labcorp location is horrible and no place for someone like her who truly loves what she does!

The office staff were friendly and helpful. And the technical staff provided excellent care during…read morethe blood draw. Hardly any wait to be called back and the automated sign in was easy and efficient. Great overall experience.

Very unprofessional staff with even more rude supposed supervisor! Doctor sent order for…read morebloodwork, which they claimed was never received. Upon calling the "supervisor," Raven, she was extremely combative and unprofessional. This includes the response of "that never happened" in response to me telling her the staff stated they could not perform the bloodwork even if we brought a physical copy into the office. Similar to many other reviews, the customer service aspect of LabCorp at this facility is subpar at best! Highly recommend going elsewhere!

I use this site at least every 3 weeks. I have never had a difficult experience. The staff is…read morefriendly and professional.

I am writing to express concerns about the patient experience at this location, which has become…read morechallenging since the departure of Ashley and Nadine. Specifically, I have observed that while generally a skilled phlebotomist, Andrea's patient check-in demeanor has been negative. On one occasion, patients waited for 25 minutes, leading one to leave.My attempt to address this with Regional Director Nicole Gray was not productive. Andrea returned from the back with her supervisor on speakerphone and, seemingly unfazed by the situation, exhibited unprofessional and rude behavior, including a dismissive verbalization of "I Don't Care!!!". This type of response is unacceptable, especially in a healthcare setting.I am also troubled by the handling of previous issues. I was informed that Nadine, who consistently demonstrated politeness, professionalism, and courtesy, was to receive an award. However, she was removed from this location and, to my knowledge, did not receive the promised recognition.Furthermore, my attempts to contact corporate have gone unanswered for several weeks. A separate, serious concern involves unsanitary practices at the LabCorp Catonsville location, where phlebotomists' extremely long hair extensions are allowed to come into contact with patients' arms.To resolve these issues, I propose the following:Immediate attention to Andrea's patient interaction skills, including training and clear expectations for professional conduct.Clarification regarding Nadine's departure and the status of her promised award.A prompt response from corporate regarding my previous communication.A review of hygiene protocols at the LabCorp Catonsville location, with immediate correction of the hair-related issue. As the patient, an experience at LabCorp should not result in distress. I am committed to working collaboratively to find another location to perform routine labs iand ensure a safe and positive experience. There is a pattern of unprofessionalism here. At this point, leaving a review and finding another LabCorp is the only recourse. Wishing everyone the best.

Misdiagnosed. Billing office is impossible to get a hold…read moreof. Been trying to resolve insurance issue for months and they do not return my calls nor my insurance provider.

Took Mom there twice and received excellent care. Doctor was extremely kind and empathetic which…read morewas much appreciated. And they have x-ray capability which you can't easily find at Urgent Cares. Highly recommend this establishment!

I had an 11:30 appt. at the Safeway location on Columbia, MD. I received the text to check in. when…read moreI arrived, I checked in via text. I the. checked on the touch screen, priced my ID and my insurance information. saw my name pop up on the screen showing an 11:30 appt. Someone else said as in the screen for 11:40. when I looked up ant 11:45, my name disappeared. the system showed no appt and there was not o e person to talk to. not acceptable.

This Quest Diagnostics location is located within Safeway next to their pharmacy. This site is a…read moreone person operation. I never had any problems, because the service is fast. Great customer service provided at this Quest Diagnostics site.

Great experience. Front desk person was very polite and helpful. The phlebotomist was outstanding…read more Extremely professional and kind. It's been a year since I've been there. Seems like some new employees are there. They are providing good service.

I have been a Johns Hopkins Community Physicians patient for more than 30 years. After moving, I…read morebegan using the Johns Hopkins Medical Laboratory at Howard County. I have visited this lab three times. The first two experiences were disappointing, but I decided to give it one more chance. Unfortunately, the third visit confirmed that I will not be returning. I arrived before the lab opened and was behind eight or nine people already waiting in line. When the doors opened, a staff member collected everyone's driver's licenses, and we were instructed to take a seat. Shortly afterward, additional patients arrived and checked in using the self-service kiosk. I waited 50 minutes while watching four patients who arrived after me--and checked in at the kiosk--get called before I was. When I could no longer wait, I went to the front desk to retrieve my driver's license and asked how patients were prioritized. I was told that patients are seen based on the time they check in. Apparently, those of us who handed our licenses to the staff member at the door were not actually checked in at that time, placing us at a disadvantage compared with patients who arrived later and used the kiosk themselves. The check-in process is confusing and unfair, the waiting room is small and overcrowded, and the order in which patients are seen appears inequitable. In addition, one of the phlebotomists has been consistently so unpleasant that I find myself hoping I won't be assigned to her. After more than 30 years as a Johns Hopkins patient, I expected a much better experience. Fortunately, I have other options for laboratory services, and I will be using them in the future.

This office moves at a terribly slow pace!!!! Chaotic. One…read moreof the staff members is loud and explains how her break, the fact that they have one rest room effects service.

Quick and convenient. With my insurance I am required to use quest laboratory. This location is…read moreconveniently located inside of the Columbia Medical Center neat Howard County General Hospital. There is always plenty of parking at the building. They take walk ins but I highly recommend making an appointment so you won't have to wait. I have an online account so made my appointment there. The check in process is done on a tablet right by the front counter. All you have to do is put your phone number in then scan your drivers license and insurance card. After checking in I only had to wait two minutes then I was taken into the back to have my blood drawn, the phlebotomist was professional and friendly. She completed the process painlessly. The whole time I spent in the office was less than 10 minutes. Great experience that's why I will continue to come back.

I only have been here once in November 2020 and it's my opinion that they did a poor job. I spent…read moreabout 2.5 hours after my appointment time with my 3 year old to get some blood work done for him. I think their biggest problem is that they seem to only process paperwork while a patient is there. They were confused by the doctor's order and did not tell me in advance. I had to wait there until it got cleared up. They also seemed short staffed and disorganized because they misplaced two faxes. Only one lady seemed to be doing any real work in the office. She would work the front desk and do the blood draw. She seemed competent, but was overwhelmed. A second employee was present, but she was rude and did not seem able to help me on her own.

Very rude staff, dark, unhappy group. They can't seem to find paperwork and don't want to be…read morebothered. I was snapped at twice. Waited 30 min with an appointment.

We had an excellent experience with Phlebotomy on Wheels. We scheduled them because our child…read morerefused to get a blood test. They were amazingly kind and calm while our child freaked out. They were professional, skilled, and quick. We highly recommend this service.

Very professional. Picked up phone right away. Paid after service was completed, and phlebotomist…read morewas professional, called and texted to provide ETA. Will continue to use them.

Update: Super friendly and fast. Love how they don't care how much I snack afterward, because I…read moretend to get super hungry and eat a lot Tip: Do the rapid pass before coming--it saves you a lot of time.

I'm not going to say I was looking forward to or eager to give blood, but I'd signed up for a…read morespecific time (1:45pm), as required, and arrived in advance of my appointment. Only to find after I'd been sitting there 15 minutes already that the blood procurement team was delayed AT LEAST 30 minutes. I found this particularly frustrating as I had left work to donate, but I stuck it out since I was already there. Luckily when I was called back, the Red Cross person helping me fill out online forms was nice and processed me through quickly. She also set me up comfortably to have my blood withdrawn. She was able to find my vein and poke me with little pain nor fanfare. This whole process took maybe 20-30 minutes and wasn't bad - I just surfed on my phone. So overall, all the Red Cross folk I interacted with were great, but the time management was lacking. I will, of course, continue to give blood, however, next time I schedule an appointment, it will be first thing in the morning, not at 1:45pm on a workday.