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Labcorp - The 30 min wait with 3 patients waiting in the lobby and only one exiting from the back in the 30 mins of waiting from 4:45-5:15p.

Labcorp

3.0(3 reviews)
2.8 mi

My first time at this office, it is in the Ascension Saint Agnes building, the first floor right…read moreoff the lobby, easy to find. I was a walk-in and handled well in order, approx 30 minute wait with 4 others in the waiting room when I arrived. Was here for a routine blood draw. Check in was easy, the secretary was cordial and efficient. They bring you back to what would be individual draw "rooms" (3 walls and a curtain), however the phlebotomist was just working out of one room and would call your name. The appearance was general boredom with the job, no real interaction other than name and birthday. She had earbuds in and I could hear random noises from under her hair. The blood draw itself was fine, she overshot the vein, so I anticipate a bruise, but she did get the vein after a slight adjustment. Overall it was a fine visit, the phlebotomist's lack of interest and overshooting the vein indicate to me it is just a job for her without the desire to do better. I will be back for future visits because of the convenient location and hours.

I am writing to express concerns about the patient experience at this location, which has become…read morechallenging since the departure of Ashley and Nadine. Specifically, I have observed that while generally a skilled phlebotomist, Andrea's patient check-in demeanor has been negative. On one occasion, patients waited for 25 minutes, leading one to leave.My attempt to address this with Regional Director Nicole Gray was not productive. Andrea returned from the back with her supervisor on speakerphone and, seemingly unfazed by the situation, exhibited unprofessional and rude behavior, including a dismissive verbalization of "I Don't Care!!!". This type of response is unacceptable, especially in a healthcare setting.I am also troubled by the handling of previous issues. I was informed that Nadine, who consistently demonstrated politeness, professionalism, and courtesy, was to receive an award. However, she was removed from this location and, to my knowledge, did not receive the promised recognition.Furthermore, my attempts to contact corporate have gone unanswered for several weeks. A separate, serious concern involves unsanitary practices at the LabCorp Catonsville location, where phlebotomists' extremely long hair extensions are allowed to come into contact with patients' arms.To resolve these issues, I propose the following:Immediate attention to Andrea's patient interaction skills, including training and clear expectations for professional conduct.Clarification regarding Nadine's departure and the status of her promised award.A prompt response from corporate regarding my previous communication.A review of hygiene protocols at the LabCorp Catonsville location, with immediate correction of the hair-related issue. As the patient, an experience at LabCorp should not result in distress. I am committed to working collaboratively to find another location to perform routine labs iand ensure a safe and positive experience. There is a pattern of unprofessionalism here. At this point, leaving a review and finding another LabCorp is the only recourse. Wishing everyone the best.

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Labcorp - The ALWAYS broken kiosk. Alone with lthe poor customer service, checking in manually creates more delays.

The ALWAYS broken kiosk. Alone with lthe poor customer service, checking in manually creates more delays.

Labcorp

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quest diagnostics lab

quest diagnostics lab

5.0(1 review)
4.3 mi

I was told by the doctor's office I take my mom to about this location which is so newly opened…read morethat it's still not on the Quest Diagnostics website at the time of this review. I had to take my mom here because when we went to another well known laboratory to have her tests done from a written script from the doctor, the lab didn't complete / do all of the tests requested. That was not good as it's already like fighting a hungry bear to get my mom to go get anything medical done, so when I was told this Quest Diagnostics lab location was in the same building as the doctor's office, it was a god send because I could kill two birds w/ one stone while visiting the doctor. This way, my mom wouldn't be as upset about having to go to two locations, again. In addition, the lab technician @ this Quest Diagnostics location was super nice and patient with my mom (who at this point was especially cantankerous because she had been fasting in order to do her labs). Unlike the other lab who didn't do the tests as requested, Chanel (I believe that was her name) from Quest Diagnostics at this location was really nice and ensured she had all of the vials verified for submission and everything was completed. At this time, Chanel was taking walk-ins. I don't know if that was because we came from an office in the same medical building and can't say if this will be ongoing as the location gets more established, but it was very helpful.

Labcorp - laboratorytesting - Updated May 2026

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