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Elite Suites Pet Resort - Heath

2.7 (48 reviews)
Closed 9:00 am - 5:00 pm

Services - Elite Suites Pet Resort - Heath

Pet sitting

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Lobby area, with items for purchase!
Toni R.

I can't believe this place doesn't have five stars all around. I have nothing but good to say about this facility. I was on vacation in California, and had a friend of a friend watching my girl, Dolly. She had a little dog of her own and was not used to big dogs, and Dolly is over 55 pounds, although she's only an eight month old puppy. The sitter let me know after three nights that I needed to pick her up, because she was playing too rough with her dog and she wanted her picked up immediately. I said I am in California, how am I supposed to come pick her up? It was 6:50 PM on a Sunday night. I quickly searched pet sitting/boarding in the Rockwall/Heath area. I found Elite Suites immediately, and called them. I spoke to the sweetest gal, Kaci. She said we close in 10 minutes, if she can get here right away we can take her now. The lady wasn't able to take her until the next morning when they opened early, but I was relieved as all get out! Now mind you, Elite Suites didn't have any information about Dolly, except my conversation with them on the phone. They didn't ask for pre-payment or for immediate vet records. They were saving her from being at a house where she wasn't wanted, or concerned about her. They wanted her there safely and promised to take good care of her. Well that's exactly what they did. I forwarded her vet records and all the information that was required, and booked her into a suite that had a WebCam. I could check on her during the day and see her sweet little fluffy face whenever I wanted to. I just picked her up this morning, and the girls that work there were fighting over who got to go get Dolly out of her suite. They loved her so much! When they brought Dolly out she was thrilled to see me but she was also thrilled to see the girls that work there, and it showed! Plus as a bonus, they called me yesterday and asked if I wanted Dolly to have a bath before she left, and I said absolutely! The bath was only $50. I live in the Plano area and the cost of a pet suite and a bath here would be almost double the amount I paid. With all of this said, I highly recommend this place. It was super clean and a really beautiful building with a nice shop inside with toys, treats, etc. Very kind people, especially Kaci, work at this place. I'm as picky as they come when it comes to my baby and I would never take her anywhere other than this place in the future. Also worth noting...I live in Plano so this was 21 miles away. It is worth the drive and time to take your precious dog where you know they are well taken care of. 100% recommend this place. 5 Bone review

Melissa W.

So let me start by saying about a year ago I had a wonderful experience at this boarding facility; However, upon arriving at home after my pups most recent stay I noticed my english mastiff Tank was limping and having a hard time lying down. Upon further examination I discovered he had horrible burns on all his dew claws (most likely from being put on ground which is too hot). Also the morning I picked him up I asked that they bathe him and I noticed between all his toes it is bright red too from the heat. I then called a little irritated that my poor dog has been burned and uncomfortable and no one even thought to mention it to me. Ashton (the manager) tried to tell me that his paws look this way because he pulls on the leash. I had quite a few problems with this response. 1) This means ashton (who said she walked him herself) noticed the marks and choose not to inform me, probably was just hoping I would not notice. 2) When I would call to check on my dogs everyone told me everything was great with the dogs. No one mentioned anything about having a hard time walking my dogs or anything else. 3) The reason ashton used to defend my dogs injury in her care was that he was too big and she was having a hard time controlling him. My response was IF YOU CANNOT CARE FOR LARGE DOGS THEN WHY IS THIS FACILITY ACCEPTING THEM???? So my tip to other large dog owners would be that if your dog pulls this is not the facility for them. They are clearly not properly staffed for large breeds and it is a danger for them to even accept these dogs. Would love to speak with the owner but ashton failed to provide any info I asked for, so the best I could do is leave an honest review.

How I wanted my dogs hair cut.

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4 months ago

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1 year ago

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4 months ago

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1 year ago

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4 years ago

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2 years ago

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2 years ago

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7 years ago

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4 years ago

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4 years ago

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4 years ago

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4 years ago

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3 years ago

Very clean very nice employees. They take good care of my pug Pablo. He really enjoys going there

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3 years ago

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4 years ago

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5 years ago

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7 years ago

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4 years ago

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4 years ago

My dogs love going to this place ! They always come home so tired from playing in daycare all day . The staff is awesome .

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5 years ago

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4 years ago

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4 years ago

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5 years ago

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9 years ago

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5 years ago

They will not answer they phone at all. Trying to call and make a appointment the phones just rings.

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6 years ago

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11 years ago

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5 years ago

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9 years ago

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5 years ago

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9 years ago

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9 years ago

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8 years ago

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5 years ago

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11 years ago

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5 years ago

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7 years ago

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10 years ago

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9 years ago

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Ask the Community - Elite Suites Pet Resort - Heath

Review Highlights - Elite Suites Pet Resort - Heath

I checked the doggie cam throughout their stay, it was nice to peek in whenever I was thinking of my fur babies.

Mentioned in 2 reviews

Read more highlights

Rockwall County Veterinary Clinic - Licking up some canned cheese

Rockwall County Veterinary Clinic

(47 reviews)

I have nothing but great things to say about Rockwall County Vet. We recently switched to them and…read moredue to some medical issues, we've already been numerous times for appointments. The staff are friendly and the Vets are caring and knowledgeable. Their prices are also reasonable. I'm so happy to of found them and have them as our new Vet.

Terrible...completely incompetent. We gave them multiple…read morechances since all the reviews are great... 1) Entered dogs name incorrectly - they spelled it as BISQUIT. We informed them it was spelled wrong and they 'corrected' it as BISKIT... 2) We brought a sample in containing a worm and asked them to look at it. They called back and informed us that the sample tested negative. We were confused and asked for clarification on what exactly was tested? They said they didn't find anything. We reiterated that we brought in a sample containing a worm so how would there not be anything found when a worm was in the sample? They said they would go check again, and called back and said 'yepp there's a worm and 3 parasites'... 3) Called and they were confused because there were two dogs with the same first name and last name but spelled differently. We informed them that yes, that was your staff that incorrectly spelled her name TWICE so they ended up making two separate accounts which lead to confusion on their end anytime we called... 3) Fast forward about 6 months later, we received email reminders for her checkup. We called to make an appt and was told there was no record for a Biscuit in their system.... so how are we receiving emails? We have been there 4 times how are there no records? Receptionist got extremely rude and kept asking 'are you sure this is the right vet?' after we informed her for the 3rd time this was the correct vet, we have been there multiple times, and you are the one sending us emails. We told her either name it could be under and she continued to tell us there was no record but that someone with our dog's name did have the same last name, but a different first name... the spouses name was also the same name we had given them...the same phone numbers and the same emails....but you couldn't 'find it' and had 'no record?'.... 4) Told them we are done with this vet and their incompetence, and asked them to send over her records which we still have yet to receive.

Elite Suites Pet Resort - Heath - groomer - Updated May 2026

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