I would love to know when and where our pool is that we paid for. I keep calling every couple of…read moredays just to remind them we do not have a pool that should have been here 2 weeks ago.

I like this store very much!! I always get help by a very knowledgeable staff and they are friendly…read morealso... I wouldn't go anywhere else for my pool supplies....

Absolutely thrilled with this company maintaining my pool this season. Professional and…read moreknowledgeable staff who do a great job cleaning the pool and keeping it running smoothly. I enjoy the pool without any stress as I know Blue Waters is taking care of everything.

From the owner: Blue Waters, Inc. (Blue Waters Pool and Spa Service) is a mobile service company specializing in…read morethe service and repair of residential in-ground swimming pools and all makes and models of spas and hot tubs. We maintain a year round staff of trained service people and a fleet of vehicles ready to help meet your pool and spa service needs. Service is our only business. We are not a builder of pools or a retail store. We exist only to solve problems with or enhance your existing pool and/or spa. Our main goal is to make sure you spend more time enjoying and less time maintaining your pool and/or hot tub. Blue Waters, Inc. has a local service area that includes Baltimore County, east of Interstate 83 (view), and all of Harford County, Maryland. We offer a wide variety of services and service plans to meet all of your pool and hot tub needs.

I've used Clearwater for 3 years to open and close my above ground pool each year…read more It's been awesome! They are great to deal with. They do book up ahead on appointments, but you go into this knowing it. So I have an appt on my work calendar to call them in April to schedule the opening and in September to schedule the closing. Works like a charm.

So Again I'm leaving another review for CLEARWATER SPA & POOLS OF BEL AIR MD…read more whoever came to clean my pool today didn't vacuum it to waste like I told them to so now the pool looks worst. I know they didn't vacuum to waste because the water was hirer then it was when he first got there bc I had the hose in know it would lose water if he vacuumed to waste. You need to send someone who knows what they are doing not someone who thinks they know what they are doing because I know the person who came to clean my pool was new last year so he still needs more training to be cleaning pools on his own. This is ridiculous. I'm spending all this money for what to have my pool green coming up to a month bc it's gonna at least take another week to clear this up. I'm unhappy with you guys and I'm not going to use you guys if my pool is still green in 2 weeks this is HORRIBLE CUSTOMER SERVICE OMG!!! You really need to treat your 20 year customers a lot better than this!!! And Thank You for ruining my weekend ...

I ordered a solar pool cover from them because it was supposed to be delivered the next day, which…read morewas when I needed it. It was not. I still don't have the cover.

Purchased a Hayward inground pool light. The light is defective as it does not comple show color…read morered throughout the water as the other colors, blue purple gree. I contacted store and director of Hayward pool lights. Both would not refund or replace the defective pool light costing over$900.00.Do not recommend this service. I sent proof and pictures to the company. Unhappy customer

I do not recommend this company. They do not value your…read moretime, and the entire experience was a frustrating waste of mine. First, I was required to drive over an hour to their showroom for a completely unnecessary appointment--just to be shown pool options that could have easily been reviewed at home via email or a catalog. After that unproductive meeting, I was told someone needed to come out to evaluate my property. I rearranged my work schedule for this appointment, which was set between 7:30-8:30 AM. No one showed up. I received a voicemail at 8:30 saying he would now likely arrive between 10:30-11:30. That's a 3-4 hour delay with no prior notice. Since I had to be at work by 11, I called him back to say that wouldn't work. When I reached out to the owner to express my frustration, he was dismissive and rude, downplaying the situation by saying the rep was "just going to be a little late." A four-hour delay is not a minor inconvenience--especially after I changed my work schedule to accommodate them. This company clearly lacks professionalism and respect for clients' time. I would look elsewhere.

We are repeat customers of Van Dorn, that didn't learn our lesson first time around. My review…read moremirrors many of the other negative reviews. Our radiant pool was partially installed last fall, they returned 2 weeks ago to complete the installation. We received a cheap tarp to cover the pool thru the winter (we were promised a pool cover then told that a cheap tarp was the "pool cover"). There was no "pool school" which was needed as this is our first pool. They men that finished the installation just dumped 2 bags of shock chemicals directly into the pool and said it would be clean in 24 hours-that's it!- and left. We were missing pool vacuum that was ordered and paid for and not delivered. Now had to hire a professional pool cleaning company. Basically once they've been paid their service is awful. DO NOT USE THIS COMPANY!

Visited ABC today in hopes of ordering a 6K hot tub. I was treated as a big inconvenience. The…read moresales lady, and what I assume was her supervisor, didn't want to assist with an installation question or even make a sale. When asked if they wanted to make a sale I receive no answer. Think twice before making a large purchase here. I know now that ABC DOESN'T mean Always Be Courteous. I'll spend my money elsewhere. D.R. Baltimore

This had to be one of the worst places to get a spa, we had ordered a spa in early June and we were…read moretold to it would be here the week of July 5 and I did not show up and we did not get a call about it not being delivered. We have called many times and NO ONE has gotten back to us on several occasions. When we finally got to speak to Dawn, we get excuses like; the people making the spa only speak French and I can't understand them; I did try to call you back but called the wrong customer and didn't try you again; the manufacturer decided to make another spa and hold up your order to ship them together and if you call and I do not have any updates for you I'm not going to call you back!!! So, today is July 24 when we came into the store and Dawn said she was going to file a piece of paper and she would be right with us... 12 minutes later she came out and was shocked to find out it was us demanding answers as to the delivery date of our spa. What kind of a general manager states that if she does't have any update she's just not going to bother to call a customer??!! BEWARE! Great deals horrible customer service!

This is a beautiful pool basically in the Baltimore Harbor. Nice breezes, views and close the bar…read moreand restaurant! It's part of the apartments but other's can use the pool with memberships. It gets SUPER hot here in the Baltimore summers....so the pool is convenient! Definitely lather up with sunscreen here since the sun reflection from the pool and the harbor is so intense. No pets is a bummer, but it's usually too hot here for dogs or (any other pet) you'd bring to a pool!

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

Disgusting roach filled gym with shady managers who have fraudulent practices. Don't join this gym…read moreunless you want roaches to crawl into your belongings through the holes in the lockers. Don't join this gym unless you're ready for them to fraudulently charge you $680 several months after you have canceled the membership. When approached about this discrepancy, the manager, Ashley Harvey, states that policy ALLOWS them to illegally charge you months after you have canceled. So there you have it. Out of the horse's mouth. A quick scroll though the reviews will indicate that this has happened with may other members. Choose wisely if you're wondering if this gym is for you. Current members, take heed and prepare to be in close contact with your banks should you ever decide to cancel.

Customer seevice relations is extremely poor…read more Warning. My info was provided so I could tour and see what the gym was like. Would've been awesome since I work downtown. However, before I even stepped foot into the gym, multiple employees called and text me. I feel like this, and I am sure others do too, of I say I will be there on Monday, I will be there on Monday. Unfortunately, they will call and text you almost everyday, even after you share when you will take a tour. Look, I don't owe you any money, don't call me as if I do. I couldn't take the harassment and never even went to take a tour. If employees can't respect my time, I don't want to be a member.

Super helpful employees at this location. I don't usually find that at other home Depot locations…read morebut this was certainly the exception and it was very helpful because I wasn't familiar and hadn't been to this location before. I needed something specific that was a little bit obscure. I found a group of home Depot employees working on a certain aisle and they told me exactly where to go though when I couldn't find the item I went and found another home Depot employee and he and I were able to find the item and it was tremendously appreciated. I would definitely go back here if I were in the area but I was just passing through as again the employees were just really helpful and that made my trip there very easy.

Told by 2 different employees they would send someone to unlock tools. Only had one of the two…read morelisted on the website as in stock to begin with. Waited. Waited some more. Then told the person to unlock the tools went to cut keys instead. Absolutely pathetic customer service. This is just another in a long line of BS from this locations by far the worst Home Depot I've ever used. Will not return.