My experience at the retail store was quick and easy last weekend (16 Nov. 2019). I came to return…read morea wireless router. The problem I had recently was with customer service and locating this store. CUSTOMER SERVICE -- I called this location before I arrived to make sure that they were still open. No one answered the phone and the voicemail stated that they closed at 3pm, on Saturday. I was confused because a google search (via google reviews) showed that they were open for business. To add to more confusion, the actual COX website did not have any Cleveland locations on their list of locations so that got me frazzled because I didn't want to drive to Parma to see the store closed. I called Cox Corporate (not the store) and spoke to customer service Rep. He was not able to help me to determine where the Cleveland location was or what time they were opened. He did the google search I did but that can not be reliable at times. He also was unsure why the Cox website didn't list the store under locations. Anyway, I went to the Cox location via google search and hoped they were open since no one at the physical store was answering their phone. Thank goodness, they were open. Step it up Cox Customer Service. COX INTERNET -- I had a good experience with having Cox internet for 1 year and 2 months. I only cancelled because the plan increased in price after 1 year to $77 per month (normally, new customers get a deal for the 1st year). If I had a roommate then I probably would have kept my internet service but I have data on my phone. **** - 140 total reviews in 2019 - 349 total overall Yelp reviews - Reviewed on 23 November 2019

An update to my post a few days ago. I have posted about a changeover from Cox to Spectrum, I had…read morestated about a lack of training for the technician, and was unable to hook up my one tv without using both the new controller and the old one to control the sound, also our tv upstairs in the bedroom wouldn't work after he left and my printer would not connect and print. I called my son, who is sales representative For a major carpet company and has nothing to do with a cable company, he was able to get our one tv working using just one controller, not two, was able to get our tv in the bedroom back on line, was hooked up wrong and was also able to get my printer back on line! I would suggest that Spectrum invest in a training session for all of their technician, so their other customers would not run into these problems, also if they are not going to return phone calls as per their promise to call you back within 24 hours to just disconnect their phone service, it's worthless. I had called them a number of times, left messages and have never received the courtesy of a call back. They leave no instructions on their controllers or the new system, no channel guide, just tel you to hunt for the information on the computer. Their new controllers are much smaller and more difficult to operate that the old Cox controllers were, especially for an older person. We have been Cox customers since they came into the area, which has been many, many years.

I recently got phone service from Spectrum in Strongsville Oh. Part of the incentive was that they…read morewere going to reimburse for what the payout was on my phone. I supplied the store that I had trouble filling out their reimbursement form and they did not accept my paid bill from my former mobile provider. Asked Erick from this store to help me and in a rude manner he refused to help me. This person is not good for this business or anyone else at this particular store. I would never recommend this store to anyone!!

I simply want to thank Spectrum for many years of great service. I just couldn't afford them any…read morelonger. Unfortunately, I had to make a switch. Thank you

False advertising and deceptive pricing! Door to door sales lie to get you to switch with cheap…read moremonthly price offers and guarantees that aren't honored! We were billed $300 dollars for 3 months of gig internet that was sold to us at $35 dollars a month!??? Customer support was condescending and rude when we called to find out why they stole $300 from our accounts for auto billing and offered $10 dollars in make ups!?? Don't believe a word these con-artist spin. Slam the door in their faces if they come around and keep a bowl of rotten eggs on your porch for these internet thieves!

They told me I had to install the new Internet couldn't get it done mailed everything back so they…read moretook money out of my bank account without authorization because I didn't mail equipment but I showed proof. Don't know how the got my bank account never paid with it so it's been since the the end of February,I have spent 11hours on phone they keep promising to put the money back since February I have been with att since it was ma Bell my next step is attorney will never use them again. So don't trust them and you never get anyone who speaks good English.

5Star service all the way around. Great experience with Huffman Information Technology Services…read more They mounted 3 TVs and the results are fantastic. Ashley the technician was punctual, professional, and made sure everything was perfectly level and secure. He was respectful of our space, cleaned up after the job, and explained everything clearly. The setup looks clean and polished--exactly what I was hoping for. We highly recommend him for anyone looking for reliable and high-quality services!

From the owner: We are a mobile IT and computer support company servicing Summit County and surrounding areas. We…read morespecialize in: building custom networks with Ethernet and Wi-Fi; designing / installing security camera systems; hanging your TV / projector & screen and setup your audio system; install and setup your video doorbell, smart thermostat, smart locks, speakers, displays, hubs, home security systems, cameras or other smart device. All for your home or business.

Dish network is misleading. They tell you any price to get you signed up. Then after 30 days they…read morecharge you very high tax and service fees. The contract takes away your right to sue the company and locks you into a 24 month contract. The cancellation fee is hundreds of dollars. For the $44.99 windstream internet service, I am paying $24.65 a month in taxes and fees. The flex package for the Dish network does not even include your local channels. BIG RIP OFF.

DISH 0 STARS! Only gave one because I had to to review! I am pregnant and recently married. Where I…read moream moving already has the service and they refuse to cancel my account! This is a life change situation and their service is already on where we are going! I'm beyond frustrated and I will NEVER be using there service again. And I will be contacting the Ohio attorney general!!! I honestly can't believe that such a big company would stress out a pregnant woman on a high risk pregnancy so much that I now am lying in the hospital over. And all because they want an extra $100+ when the service is already on. DO NOT USE DISH! I WILL ALSO BE CONTACTING FOX 8!

I have been with the same Internet/TV/Cable providers since cable was invented. The name has…read morechanged several times due to constant buyouts but I never left. I have always remained loyal, always paid my bill on time, was the "Classic Sucker". For what reason I have no idea, I have remained loyal to a fault while they abused me at every turn. I had my cable, Internet, and telephone with them thinking they would show me some appreciation... No! That just gave them more options to arbitrarily raise my bill anytime they felt like it. And they certainly did do that. It seemed like every time I opened my bill there was some nonsensical increase without warning. Unfortunately, I'm not convinced any other carrier would be any different. So I feel stuck. Called customer service to no avail. They give you a bunch of double talk and no help at all. I have now cancelled my cable TV to get my bill under control. So, what did I find when I opened my May bill... a combined increase of 25% for the Internet and phone. Just can't win...

Terrible customer service on March 2. I went to pay a bill, not only did I wait for hours there…read morenobody there helping customers. Awaiting for hours on end I blame the supervisor for this and treating people terribly.

Was with wow before these clowns bought them out…read more 3 days of connection issues in a year. No problems otherwise. Was put on breezeline and in the 3 momths since. Daily connection drops sometimes 4 or even 5x a day, on the phone with their incompetent tech/customer support multiple times per week... atill habing nothing but trouble. Get your act together.

On hold for hour and half. Wait times fluctuating up and down. From 24 minutes to 6 minutes back up…read moreto 17 minutes. You have the nerve to charge what you charge. Finally hung up.

Worst cable provider ever when it comes to billing. Ever since I started with this company I had to…read morecall in at least 10-15 times a year because my bill keeps magically going up without Warning. Now that Directv has been bought out by TPG it has gotten much worse. Not only are they jacking my bill up unceremoniously, they are now deleting channels that I had in my package that I EXPLICITLY PAID FOR and now they say "oh you have to pay a separate charge for those channels as those were given to you for 3 years complimentary. You talk about blatant highway robbery and a bunch of Motherf%^"ing thieves who clearly are looking to rip off people anyway they can. This was the final straw. Jacking my bill up is one thing but doing it and deleting my channels that were in my package before is clearly shady business tactics to try and screw customers out of more money. Stay away from this company. I had them for ten miserable fuc%ing years and it's not worth the headache or trouble anymore. Kiss my a$$ Directv you just lost yourself a customer and many more to lose I'm sure.

IN MY AREA IN MICHIGAN DIRECT TV Repairman do not work on weekends. My service went out twice in…read morethe last month on Friday Night. When Sattelite is lost it switches to Internet which is great except they shut it off after 12 hours. Why? Who knows.? So for 2 weekends in the last month I had no TV. WHY SO THE SH@TTY REPAIRMAN CAN WATCH TV ALL WEEKEND. WTF??????

We had internet dropping all the time. We had our YouTube tv drop all the time. Called multiple…read moretimes and nothing changed. Finally, told them since the service was unacceptable, I need to cancel the "service". They said that's fine but we're still going to charge you another month because I need to give a 30 day notice! I, for the life of me, cannot understand this policy. Poor service....worse customer service....honestly, the only question is how are they still in business!

Accusing me of having 5 cable boxes when I was only ever given one. Now they are charging me 103.00…read morefor not returning boxes I never had. How do I resolve this? I only have 2 tv's. Do I contact a lawyer?