Great Place. The only place that had my unusual key. Great prices. Fast friendly service.read more

I had a key car fob programmed at this location before. Because of COVID-19 they are telling…read morecertain people that it cannot be fixed. I went to the dealership, paid more money, but was treated with Respect!

Updated on Nov. 3 2017 ~ Shady Business Practices Alert ~…read more This review is now being updated as public record as we have proof that this company is doing shady practices. This company and its employee, "Luke" the install technician, has lied to myself and my parents who are both in their mid 80's. I have proof of this statement and have photographs to back it up. Both myself and my Mother, have called Severs Security and told them we wish to cancel effective immediately, my parents new contract with them that was signed on Wednesday, Nov. 1, 2017 and to send us a written confirmation of the voided contract to our home address immediately. While on the phone, I mentioned that we will contact a lawyer if we do not receive a letter in the postal mail stating that our contract is voided per our request as they agreed to on the phone. My parents and myself were not told of anything about the price or terms of this contract as my sister, Janet, was gifting this company's services to my parents and was handling the payments although my parents names are on the actual contract. I will update this review as soon as I receive the written letter of confirmation of the voided contract in the postal mail and the issue will be dropped. We have had many issues with this company from the moment that Luke left our home on Wednesday Nov. 1 2017. When I first posted my review here on Yelp, the following morning, I got a call from Seviers Security concerning my negative review. The manager, did not sympathize with my concerns and showed no empathy but went right ahead and defended his employee. At which point I started to get angry because he was not interested in apologizing or "Making things right with the customer" - I decided to hang up the phone Below is the play by play of our experiences - with dates ``````````````````````````````````````````````````````````````````````````````` Update on Nov. 2 2017 Note: Phone Call from Sievers Security The morning after they came to our house to install a new security system: I was contacted by Sievers Security this morning concerning my review but instead of trying to make it right, the caller just wanted to "justify and defend" their technician and rebuke my concerns - If that is all they have to say, I do not have time for that. 1. As my parents agreed, this company likes to "blame the customer" rather than deal with customer issues make things right. I told them that I stand by my original review and hung up. I am not going to argue with these people over the phone for basic things they should either have tried to make right or apologize for. Not a company I would do business with based on that alone. The caller from Sievers Security started getting defensive and I was not going to deal with that again. Make things right with the customer or do not. But Don't call and try to "Justify and Defend". So I hung up the phone. ----------------------------------------------------------------------------------------- Original Review and Complaint: Nov 1, 2017 Several complaints about what the Installer, "Luke" did while in our home on Wednesday, Nov. 1, 2017. I had the following complaints: 1. We do not allow strangers wandering around our home without permission and unsupervised Luke Entered our personal bedrooms on the second floor without permission or asking first as I was not watching him the entire time he was on our premises The Tech, "Luke" or anyone, for that matter, upon entering our home does not have permission or the right, without asking, to wander all around our home including private bedrooms which contain sensitive tech equipment and personal items without "First" asking and explaining why he or she needs to enter there.. Just No!! 2. We were told that we need to search "YouTube" for basic operating instructions for equipment as the Honeywell company no longer printed end user instructions. Update: I opened up the wiring box in our basement and behind the backup power battery, I discovered a folded paper which was in fact the instructions that the Tech,"Luke" told myself and my parents did not exist and that Honeywell, the manufacturer of the control keypad, stopped printing end user instructions - Flat out Lie and I photographed the evidence as well and will gladly share that with anyone needing it a) The unexpected cost of having to purchase the needed equipment and then the company "passing the buck" by blaming Honeywell, the maker of the Keypad.. If Sievers Security is using and selling Honeywell products, then Seivers Security should be responsible for providing adequate "written" documentation on how to use the product as it is a key part of their paid service. b) The technical operating manual was thrown in the trash without our consent or knowledge. It was found my me shortly after the Tech, "Luke" Left out house 3. We were never told how to change our security pass code by Luke, the Installer

I had a friend who has been ranting and raving about Sievers security, she wanted me to write a…read morereview since she isn't so tech savvy. When she moved into her home she had ADT install a system, she said she wasn't happy with the level of service or care she got when she had problems, they took forever to come out to fix Once her contract was up she called Sievers and they sent a polite young man who was able to reuse her system and repaired a couple sensors that ADT had improperly installed that had been causing her problems. He tested Everything to make sure it worked. He also took the time to show her every feature of her alarm and how to reduce false alarms. She has had Sievers for several months now. She is super happy with them. And if she ever calls in she always gets a person and never a machine (she really likes that). Due to her enthusiasm of Sievers I have decided to call them out to install a new system in my house since I do not currently have one.