Had an excellent visit from Brian, The Vinyl Outlet, to discuss replacing some of my fencing. Brian is personable, knowledgeable and a pleasure to work with. He outlined all the information I needed and gave me a reasonable estimate. Can't wait to see the install ! read more

From initial call for estimate to install, which took about two months ( I had to delay once so would of been sooner)!everyone I spoke with was friendly and professional. Very responsive with call backs. Kept in contact via the entire job. Arrived prompt if not earlier when scheduled. The installers were awesome. They went over everything before starting the job, then when completed, they walked us through everything again. Very thorough with maintenance on our end, went over warranty. Respected the property as well did a great clean up when done. I will say they were my highest estimate, so they are on the pricey side, but you get what you pay for, and we are happy, so. No contractor delays, no supply shortage issues.. read more

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Showed up for driveway retaining wall estimate, met with my wife, got frustrated and rude with her, walked off the job with no explanation!! When I get home she's in tears, clearly upset, then she told me how rude Brian was an how he said she had no idea what was wanted, blah, blah, blah!! No measurements, no options provided on an estimate, just walked off the job after being extremely rude and disrespectful to a senior citizen, disabled handicapped household?? Disgusting, Dishonorable and clearly unconcered about it!! read more

They installed an 11 x 17 deck, which came out very nice. However, the ends of the steps started to curl up and when we filled out the form from their website to get service, no one replied. We've also left several calls on their service and you always get forwarded to a voicemail that no one returns. Ended up doing an average job fixing myself. Now recently we had to paint the roof of our deck and some paint drips got on the floor so we called again multiple times to see what cleaners are safe for the deck and what not to use and no one is returning our calls. Terrible customer service for existing customers. read more

The Vinyl Outlet put in doors with locks in our back yard. They did a high quality job. They were timely. I would recommend them to any other potential customer based on the job they did for us. read more

Horrible customer service. Once they get their money they stop answering. Horrible, run far

We had a wonderful experience with The Vinyl Outlet. They installed a perimeter fence in our back yard last week and it looks great--they had a cancellation so we had it up within a few weeks of our initial meeting. Our installers--Mikel, Caeleb, and Eric--were fantastic and would highly recommend them if you also live in the Rochester area! read more

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I spent 14,000 for my porch and stairs. When an icicle fell and cracked a cap from the steps , I called for help. Not only did I have to drive to Depew(which was fine) they wanted me to pay 15.00 for a replacement. When I mentioned how much we spent initially, she informed me that it was "policy" to charge for the cap. Bad business as far as I'm concerned. Seriously? Will not be a return customer and will NEVER recommend. Be aware folks. read more

As many other posters have mentioned, Vinyl Outlet advertises quite aggressively but don't follow through! I filled out a form on the Vinyl Outlet's website in May asking for a quote on rebuilding my front porch, which was made of substandard wood & not properly weatherproofed. Someone called the next morning & said I would get a call from their construction estimator who would be in my neighborhood that afternoon. I have heard nothing from them. It has been about six weeks since the one (1) phone call, & I have hired another contractor for the job. read more

Heads up y'all! If any of you are considering purchasing a Vinyl Outlet deck, let me give you some input before making that decision. They will tell you a selling point is how cool it is on your feet. No, it made children cry because it burns. They will tell you it's maintenance free. It is not. I didn't read the warranty before purchase because the salesman made all these claims. that part is on me. Their warranty states anything inside or outside of nature that causes staining is not covered. Boards were not installed well and bough. Some boards at the ends were not screwed in at all. Which comes down to customer service. Put in a service request. You can do that, over and over and over again. They don't really care. They have your money, the transaction and the service is complete. read more

Customer Service Need Work !!!! Ive waited all day to receive a call to let me know when someone would come out to repair my fence. NO CALL NO FORM OF COMMUNICATION FROM ANYONE. AS OF 3.30 PM . They are quick to make appointments to get money but drag their feet to cover the lifetime warranty. read more

After posting the damage done to my mothers property, THE VINYL OUTLET HAS NEVER EVER RESPONDED to our requests for repayment to my mothers property! Also be aware, my mother is the senior with cancer, and I think she has fully been taken advantage of and shame on Vinyl Outlet for never responding to her with a solution to the problem which she is paying for,,,,,STILL!!!! read more

Elite Fence Railing - Post in PIPE! - Fences & Gates Near Me - Buffalo, New York

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1500.00 for 3 feet of railing and couple posts on my side porch. Outrageous!!!! And salesmen never measured anything or asked which style I wanted, just pulled number out of his head! read more

Guess what !!! The Vinyl Outlet has another sale a fall sale and guess how muck you can save Hmm 30 percent shocking they just ended their end of summer sale and guess again how much you would have saved again 30 percent wow 30 percent 365 days a year is that a sale or a ploy to think you are saving 30 percent when really it's a scam you can't call it a sale if it's a whole entire year round event think about it hmm . Please do not use this company for fencing or flushing your toilet because that's what you would be doing with your hard earned money $$$ if you do ! Please. Read the reviews and judge for yourself put this shameful business out of business by telling them your honest reviews so people who don't know any better know better when dealing with a company like The Vinyl Outlet!!!! read more

I just bought a house in January of this year and had a face but in due to dogs and they broke 1 of my solor lights when put in . Now it is November and been calling and leaveing messages no call backs, no show. Just like i left a message today(11-17-23) we will see !!!!! read more

They changed the name of the Company on this review. It is still the Vinyl Outlet, and they are still sub par. You guys are not that smart.

Estimator never greeted us upon arrival to give us a quote on 140 square feet of fencing. I was handed a tape measure and told to walk where I want it, then asked to remember the numbers as we walked the property. Kept referring to "picket" fencing when I specifically asked for solid white panels. Showed me his calculator, I asked him what he was showing me? He said the price for your picket fence. I reminded him I wanted solid panels and he said, "yeah, same price". We are instructed by the park that we are only allowed 4-foot fencing. He said they are charging me for 6 foot panels and cut to 4 feet. "We throw out the 2 feet you don't want". I told him "it's not that I don't want it, I can't have it". His response was..."what else you want me to do with the extra 2 feet, I can't use it." Not a good selling pitch point, Sir! Worst experience ever with a company that is selling $12k+ investment of a product. read more

Didn't even get to buying a deck. He walked up to the front porch and started telling me everything I could do different to have the front redone. I had to cut him off and tell him i didn't ask for the front to be done. It was the back deck..... once he added all his numbers up and gave me a "discount" it was 23 THOUSAND DOLLARS. I laughed and said bye. Outrageous read more

We could not get past the estimate either. The salesman was not as sharp as I would expect for $10k - $30k estimates. He could have sold me a used Chevy when I was 19, but a deck ... never! I own a business and would never have a representative of my company sell like this. Just shows you what a ton of TV adds can get you ... expensive fast talking unprofessional sales spiel. read more

They DO NOT Use Their own crews. They Hire per job. Poor workmanship. Had to dispute with Visa and won. Had to hire someone to finish the job. BEWARE, They DID NOT place the fence posts below the frost line. HEAVES Every winter & Becomes Uneven. Porch columns Inferior. Yes, this was done 10 years ago. Just a Warning. read more

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No they ridiculous they told me five weeks it took 5 months and still counting we do not have a gate nor do we have our money back this company is totally ridiculous I would not recommend it to my worst enemy six months later and we still do not have my money back read more

Fixing the initial work done on our deck by Vinyl Outlet on Saturday. The Installer did an excellent job. Initially the deck was put in and an adjustment had to be made that I was told (after installed) was because of a cement strip that was up against the sliding glass doors. This made the deck look like an error was made because a skinny strip was put before the normal strips making it look out of place. When I called, a Vinyl Outlet representative came out to my house, when I explained my concerns, she told me she has seen it installed this way before but they would fix it. The Installer did fix it by making a strip to secure the normal size panel so it is uniform with the rest of the deck. Thank you! A few suggestions for anyone ordering a deck from the salesman. Be sure to put in writing what you would like done also draw a diagram so you will be sure to get what is expected. We spoke of the border around the deck, colors etc and I assumed the border would go totally around the deck but was told after the deck was installed that it is not bordered against the garage. Also, if having an old deck redone there is a term called "skinned" which I learned means they will leave the old wood. Be sure if you wish to not use the old wood from your deck that you state that. Bottom line, our deck is beautiful and we are pleased. We had both our porches, front and side with railings installed by Vinyl Outlet and they are beautiful and the installers were professional and a pleasure to do business with. read more

They suck they advertise way too muchThat's all they do is advertise advertise advertise advertise and I'm tired of it

Jim came out quoted us $10,500 for to go over our 5x9 existing porch??? That should say it all but the worse part is that there was no breakdown ie materials, labor etc. He just pulled this number out and wrote it down. And this is after a so called 30% off the labor. so what does a 12x12 deck cost? $80,000? Makes no sense and when i called him on it there was nothing he could say except he was sorry and now he tells me that he's not the normal sales guy but that they are really expensive. Ok prove it show me the numbers and of course that never happened. Really bummed at the dishonesty and poor service. Why waste people's time. I later found out that he automatically charged us for a platinum package but was giving us the silver options and kept saying he add solar lights for free. Terrible! read more

Just wanna say that Wil and Dan, from Vinyl Outlet, installed a new set of deck - like stair entry to my sunroom, along with new railings in the front replacing the old wrought-iron railings. I have solar lights on 2 posts in front and back. These gentlemen did a fabulous job, and I'm so pleased with their work. They also did a complete clean up and kept me informed every step of the way. I would definitely recommend Vinyl Outlet for their materials and Wil & Dan as their installers. Diane Wacker Tonawanda, NY read more

These three guys could have not done a worst job! A twelve year old kid could have done better! My neighbor came over and could not believe it! The price made him stagger! BEWARE! I called them back right away, a guy came back,tore it apart, now its a patched up porch, absolute junk! This was a small simple job! When you grab a railing to hang onto, it should not wiggle! read more

These folks are crooks. I won't attempt to spell out my total encounter getting a quote but holy crap. Wow! It was a complete used car salesman pitch trying to emphasized on a few extra trinkets that I get free due to my type of employment. Then there was the 30% off if I sign now but the discount goes down soon. Further, the 30% is off labor, not your entire quote. Simply put, it's 15% off all day everyday. Mark up to mark down. And for those who aren't aware, fence installation is computed in linear feet. Simple research from many sources give you a good estimate of what you should pay. In 2021, $50/LF is top dollar for installation. That includes ALL fees. Vinyl Outlet charges $75/LF PLUS extra for each gate. THIS IS THE BASE RATE FOR BASIC VINYL FENCING!!! The national average is $35/LF up to $50/LF for top end product. I have included the written estimate I was given. If my quote asking for $13500 on scratch paper (totally unprofessional) doesn't tell you enough, I'm not sure how to convince you to steer clear. read more

Elite Fence Railing - Actual (unprofessional) quote - Fences & Gates Near Me - Buffalo, New York

The sales rep shows up, takes one look at our porch, and says $20,000 for a porch floor and railings. He didn't even bother to measure anything, talk about styles, nothing. Not even a business card or a piece of paper. Is this company for real???? We've had other estimates that weren't even half of that. How are they still in business with prices like that? Total waste of time. All we could do was laugh afterwards, while shaking our heads in disbelief. If anyone is stupid enough to actually use this company, we wish them the best of luck. read more

Called and made an appointment for an estimate the next day. Came home from work early to be here. They never showed, never called to reschedule or say they were running late. I understand my project was probably smaller than most but I find it extremely unprofessional to waste my time. I'll take my money elsewhere. read more

Vinyl Outlets replaced a porch 3 years ago on my house, a complete tear of and rebuild was performed. The porch is over the basement and began leaking water right through the middle (very clearly from the porch). I contacted VO but they would not warranty their work. After looking into it more, Vinyl Outlets did NOT comply to NYS residential building code, no wonder the porch is leaking after less than 3 years! I cannot emphasize what others have said enough, stay away, VO is overpriced and has abysmal workmanship. They do not follow building code and will not stand behind their work when it inevitably fails. read more

Scheduled a 6pm appointment for an estimate which was confirmed the day prior. Brandon called at 7:45 stating that he ran late with a customer and would stop by in 30 minutes. I was just leaving the house after waiting an hour and 45 minutes so he said he'd be back the next day at 6pm. Also promised to take good care of me. HA! At 7pm I got tired of waiting and left to run errands never receiving a call regarding his lack of appearance. Guessing my smaller project (new railings) was not appealing but they could be upfront and honest about it instead of leaving me waiting. Or perhaps somehow their time is more valuable than mine? Either way they've lost a customer, I'll find someone else who can keep appointments. Too bad for them because I'm looking at a major deck replacement next year. Also poor customer service seems to be a common theme amongst these lackluster reviews. read more

Overpriced absolutely ridiculous They rip me off Charge me way more than they should have will never use that company again people need to get at least three estimates from other companies before you even think of hiring these crooks read more

I never got to find out if the company does a good job at installing fence as I had the worst experience with the sales rep that I've ever had with any sales rep. James called me on 5/1 for a quote when i;d already set an appointment for 5/27, said he could be here in 45 mins. I advised that's fine I'd be available. that 45 minutes came and went, he then gave me a "courtesy call" to let me know he'd be here at 3pm. well, 3pm came and went and he then called me just as i texted him to cancel, as I had another business call and he told me he was standing in my back yard. OK, I went out and he measured and gave me a price. not an unreasonable price at all. he then showed me the process they used by hammering posts 5 feet into the ground, ok i';m good at this point. I then told him I needed to go and asked if he could leave me a written quote. He replied "no". I asked why and he said "you're either going to do it or you're not". So I then told him "i'm not and for him to get the F%^& out of here. I then walked into the house and hired Fences unlimited, who had given me a quote earlier int he day for around the same price. I'll never have this company work for me, even if the price was free after that experience. Hire better. read more

VO installed our fence maybe 5 or 6 years ago; we love it nice job. We try to pick a project (paint house, replace sliding glass door, get new washer, snowblower, etc.) once a year depending on urgency and/or money saved. This year we wanted to replace our front porch...mind you, this is not a wrap around or one with a deck. Our porch is about 5 or 6 foot cube wide with 3 stairs (so maybe 3 feet up at its tallest point to the front door give or take). The estimate I received was for $5000.00 to just cover our existing one. The gentleman explained this was a "deal" because we were previous customers, "normally it would be $5,700.00." I am blown away by the price, my jaw dropped. Maybe it's just me but I find that price bananas! read more

The Vinyl Outlet and their staff are wonderful to work with. Starting with Anthony, our sales representative & designer and the hardworking installers, everything was on point. From the beginning of the process to the completion of the project, everything was accomplished in an extremely timely manner. We had a small front porch and new stairs & railings installed. It looks like a new house! Neighbors have stopped by to compliment our "new look". Do not hesitate to contract with this wonderful company. read more

Worst fence company we ever dealt with, rude young salesman.

I had my new fence installed this summer and it's beautiful. My rep, James Brennan, was so amazing to work with. He was energetic, excited to work with me and very knowledgeable. My fence was installed within a week and a half from first meeting with James. The installers were great. They were at my house for a couple hours and the job was done. This fence has made an amazing difference to my house. read more

This outfit installed a fence next door to me. They started at around 3:45PM and ended at 10:45PM. The workers worked nonstop during this whole time. Two young guys worked constantly without taking a break just to make sure they got this job done. So what if the noise, disturbed the next door neighbors? It was all about getting the job done. The old fence was put to the road for another crew to pick up the next day. The crew was one man. He showed up the next day in the afternoon then returned later around 7:30 to finish. It's a good thing the owner of the property was there to help as it was still one man. My first thought: What a dedicated crew and Company. My second thought: These poor guys are killing themselves daily trying to make more money for the Company. Why wouldn't they hire more people??? In sharing this with a couple of friends, I found out that the salesman on a job never called a homeowner back with a quote so they went with another Company...over $13K job. Another friend talked about two guys installing a fence in the pouring rain non stop til the job was done. I do understand about a short season to make money and to finish jobs but dear Mr Company Owner, how about hiring more people??? Coming out of this Pandemic one would guess people need money! I will be needing a fence in the next year and won't be calling this Company. I need someone to return a call and a Company that doesn't work his crews to death daily! On a brighter note, the fence looks great! read more

Nope. This review is for their customer service and not for their location on Transit Road, that I have never been to. Long story short, I waited/fought for a month for a reimbursement they never sent. I am giving The Vinyl Outlet 1 start because it's impossible to give them 0 starts and a review. On the last day of 2015, Thursday, December 31 I had a sales representative from The Vinyl Outlet come to my house and give me a quote for a privacy fence. We signed a contract the same day and I gave him a deposit. In hindsight this was a very, VERY STUPID idea. You live, you learn. I called them Monday, January 4, their first work day of the year because I had to cancel the job. Following their instructions I signed and mailed them the contract that very same day. Based on their instructions I was supposed to get to get a full reimburse in 10 days. I called a few days later to make sure they got the letter. They confirmed they did. After 2 weeks had passed and the money had not been reimbursed I started calling regularly, like every day. They always had a similar excuse, the person that takes care of that is not in, she's in and out, she has been in meetings all day, she's on vacation, she had a death in the family. These are all real excuses they gave me. After about a week of this and having to actually scream at them I get the "person that takes care of reimbursements" tell me that they put it thru and I should see it on my credit card statement in 5 days. After waiting the 5 days is now February 3, yup a whole month has pass and I am still waiting for The Vinyl Outlet to do the right thing. So I decide to call my credit card and tell them the story. While I was on the phone they actually call The Vinyl Outlet and they get the same excuse I had been getting, the person that takes care of that is not in the office right now. So my credit card reimburses my money and interest charges on the spot while The Vinyl Outlet still swears that the reimbursement is coming. As I told them on the phone I am giving them an honest review on every outlet I find (that's the reason I am sharing it to Facebook) and will never ever dream to do business with them. Yes, I do still plan to put a new fence in my house, but you can bet is not going to be from The Vinyl Outlet. read more

We are loving the look of our new gate and fence panels on the front of our home! The job went great , Ed and Tony were fabulous and in the end they even cleaned everything up! Thanks and we've already gotten several compliments. I hope to have some deck work replaced by the Vinyl Outlet in the Future! Thanks, Wally & Doreen read more