Horrible, horrible experience from this company. It's been a nightmare…read more Ive really been on the fence about writing this because I truly want to give everyone the benefit of the doubt, but I cannot in this situation. Bought a 2021 Nissan Sentra from Second Chance Auto. I was told the only thing wrong was the collision sensor was on and all that ment was the lane assist and cruise control wouldn't work and it also had a recall for tie rods that would be done free of charge thru Nissan Dealership. I thought okay, no problem. I purchased the car with no issues. The negligence on my part was not taking it on the freeway before purchasing or reading up on collision sensors. Fast forward, I drive it home to Cedar and it shakes violently when going over 70. I call them the next working day and let the lady who answered the phone know and I tell her I believe it's the 2 bald tires and an alignment and maybe they can help purchase that. She informs me that she needs to ask the manager and she will get back to me. I said okay great. Nobody got back to me the next day so i called. And called. And called. And left voicemails and texts. Nothing. So come Friday, i call a few more times and nothing. So I call again using a different person's number and they pick up right away. (Insane. Right?) They agree to do the tires and alignment. Great. It doesn't fix the violent shaking. I thought, okay, it's probably tie rods. I go to Nissan for the tie rod recall and after 6 hours and 190 dollars later, they let me know my car is a road hazard and absolutely cannot be driven. They said all of the things wrong with it caused by an accident made it illegal to sell to a consumer. (See paperwork in pictures.) The dealership advised me to take the car back and get my money back so this is what I did. Jose was hesitant at first to reverse anything because the carfax on the report showed no accidents. He also stated that the car went through 3 inspections and "couldn't believe" it would pass through so many of his people without it failing. He agreed to reverse the loan and give me my Jeep and money back. I told him I wanted a reimbursement for the 190 I spent at Nissan. He said no. I left it at that after he wouldn't give me an answer. Later in a phone call he tells me yes. He will reimburse the 190 dollars but it has to be done before Wednesday, May 28. I said okay great. Doable. He said he would be there to help me and give me back the jeep on Tuesday. We both agreed on this. I come to Second Chance on Tuesday, like agreed upon. He is not there. The woman said he's not working today. I got my jeep back and then asked her for the reimbursement. She said she doesn't know about it and she doesn't cut checks. She also stated I have to go to Premier Car and Truck to get my check from a Laura. I'm like this is really inconvenient but okay. We take the 30 second trip to Premier during business hours. And they're closed and locked up. I call Second Chance. No answer. I call again, no answer. Left message, no call back. Mind you, the place was empty with no customers when we left 30 seconds ago. A man pulls up smoking a cigarette and fiddling with the keys to the building. I politely ask him if Laura was there so I could get my reimbursement. He says she's not there and doesn't know anything about a reimbursement. Tells me to write down my name and number so he can tell Laura to mail a check. .... okay. So I did and left. And it is now Friday the 30th. I have called multiple times but they will not pick up the phone. I have left numerous voicemails and follow up. They won't respond. Just ghosting me for 190 dollars. Checked the mail, no check. Pretty much the worst experience I've ever had with a business and I will never, ever recommend this company to anyone. Please, go somewhere else for a vehicle. This has been nothing but a nightmare.

DO NOT COME HERE ! We bought a Mercedes C300 here two years ago that was damaged and neglected and…read morethey "claimed" they did all these services on it like battery, brakes, etc. but they were not. Not to mention the SHADY finance companies they use! They put a 1500$ Drive terrain Warranty on our loan and we come to use it 2 years later and ITS ONLY FOR 1 YEAR!!! They said we "couldn't get the car without it" the price of the loan needed to be "higher". DONT TRUST ANYTHING THEY SAY GO SOMEWHERE ELSE AND SAVE YPU THE TROUBLE FROM THE SHADY OWNER WHO JUST FLIPS REPO AUCTION CARS AND DOESNT FIX OR SERVICE THEM!!!

Hi, I didn't end up going to this dealership as I found the vehicle I wanted at another dealer…read morebefore making the trip, HOWEVER, I wanted to leave an honorable mention for customer service: I contacted this dealership about a vehicle I saw online, and received a prompt response from Brandon. He was professional and knowledgeable about the vehicle and we made arrangements to meet later that day. I recontacted him a bit later after deciding to purchase a vehicle at a dealership I just happened to visit first. Brandon was friendly, helpful, and professional and if you're in the market for a used vehicle, I'd recommend giving them a chance to earn your business. Thanks Brandon!

I purchased a car from this dealership about a year and a half ago and after about 6/7 months it…read morebroke down 3x since with the same issue and a $12,000 repair estimate. I've attempted to reach out before going to the extent of leaving a review but the owner Ron Caplin has not cared to reach out to me and I've been without a car for a long time now but still paying on one that's broken down.. also the extended warranty purchased from them will not cover any of the repairs. 1st time in dealership shop- (July 2022-Sep 2022) 2nd time in dealership shop- (Nov 2022-Jan 2023) 3rd time in dealership shop- (Mar 2023-June 2023) Now it's sitting in my driveway and does not run and this whole time I have been paying $230 a month for it. Won't be doing business with them again and I suggest you don't waste your time either.

Horrible service! High pressure salesmen! BUYER BEWARE!!! Take anything you are considering buying…read moreto a trusted mechanic off-site to ensure you are not buying a lemon!!!

I have been paying my loan with Red Rock for over a year now. Never had a bad experience. They…read morehave been professional (after all they are a business and are there to make money). Twice I have had to make arrangements to be 1 or 2 days late on a payment and they have been accommodating. Nice people.

Recently bought a vehicle from Jason, he made the sales process easy, straightforward and stress…read morefree, Jason went out of his way to communicate updates during the buying process. Would highly recommend Ken Garff Ford STG, would highly recommend you ask for/deal with Jason for a great sales experience.

While traveling I needed to unexpectedly get a new vehicle. We went to all the dealers in the area…read morebut Dave at Ken Garff was such a nice guy we went back to him. After a few days and test driving a handful of cars Dave helped us pick the right one. It came down to two vehicles and Dave provided information on both and the pros and cons of both. Great place! Honest, professional and patient. I would definitely recommend this dealership.

PLEASE! do NOT purchase any vehicles from this place..they wouldn't work with us to replace my…read moreelderly parents' vehicle..they sell broken vehicles and don't care for loyalty discounts for my parents as they have purchased 3 vehicles from them and sent ppl their way..i apologize if you went through similar situations with them and they don't deserve our money..i am so upset as i texted matthew, he just deflected and took zero accountability for what they're doing..he said, "things happen"..like, okay, of course they do but why don't you want to work with my elderly father who has health issues and needs to get to his appointments? but i guess it's our fault for going with them and they're not obligated to us, right? however, don't do business with them unless you want a ride that's gonna break down a week later and they'll tell you that they need more money in order to help you..

Was very honest and thorough! highly recommend! Willing to work with all my many questionsread more

Was in the process of buying a vehicle from them. We asked if we could put money down as a deposit…read moreand we were told it wouldn't be necessary. We were told they would hold the vehicle for us until we could figure things out with the bank (only a days or two). They called us the next day saying they sold it to someone else after we had already gotten a mechanic to look at the car, too. Would not have been so disappointed if they hadn't made those false promises. Never doing business with them again. Could have at least had the courtesy to tell us in advance that they wouldn't actually hold it for us.

From the owner: Tapia Auto Sales, a locally owned business, is dedicated to providing you with the ultimate…read moreautomobile buying experience. Tapia Auto Sales is your #1 source for buying a quality pre-owned vehicle. We have extensive relationships in the dealer community allowing us to purchase a wide variety of lease returns and new car trades at exceptional values. This enables us to pass along huge savings on the highest quality vehicles of your choice. In addition, we offer a full array of financing options to meet your needs.

To make a long story short, we had my husband's old car that we needed to get rid of ASAP. I went…read moreonline to see if I could sell it to some car places here in Vegas, and Carvana gave me the best rate! Filling out the paperwork online was super easy. They asked for photos of the title, our drivers licenses, and then my marriage certificate since the title didn't match the name on my ID. But it was a fairly easy process online. Since my schedule is limited, I actually put in for the car to be picked up. Originally, I had picked an evening timeframe and they called me an hour into that timeframe to tell me that they weren't able to send anyone. Pretty frustrating. But they did re-book it for the following day. The following day, someone did come during my appointment time. It was super easy! He was only here a few minutes and ran diagnostics on the car to make sure it was good to go. Handed me a check and then towed it away. You do have to pay $40 for them to come to you, but to me it was worth it. I was able to cash the check a day later and yeah, everything worked out great. I would definitely sell my car to Carvana again because they definitely did give me the best rate out of all the places here in Vegas.

I am a four time Carvana buyer. My review is based on how things are run today, and not how they…read morewere years ago. The first two purchases were perfect! Great customer service and genuine caring attitude on making sure all of my needs were met. More recently the attitude has changed. They really don't care if you buy the car you like. They know that they will eventually sell it to someone. Because of that, the 7 day money back guarantee is just a gimmick. If the car has scratches or chip they couldn't care less. You either buy it with the damage or you don't. It's no sweat off their backs. Like I said this is my fourth Carvana purchase. They have no problem watching your sale down and returns, as they just don't care. It wasn't always like this. I think their popularity went to their head. They would rather your deal go down in flames than to fix a scratch that they should have fix before they offered it for sale. They enjoy putting you in the position of either accepting damage or returning the car. So I will probably have to live with it because I like the car and it runs good. However, this will be the last time I use them. I guess my advice is if you like a vehicle from them, all due diligence is useless since they will not negotiate under any circumstance thus making their 7 days return policy useless as leverage on a purchase. Here's a picture of the scratch that they want me to accept or return the car. Even the Carvana driver said,"the least they could do is match the paint!"

My experience at Mesquite Ford was very good and I would recommend them when serving you vehicles…read more Brian Mickelson in service department, will always give you good recommendations on how to service your vehicles. I was pleased with my service on June 17, 2025.

Lack of trained personnel or don't care shout cut attitude! Recommends service/parts that is not…read morewarranted. Took a 2022 Ford Expedition in for a coolant system flush and refill with factory 56/44 antifreeze; owner provided. First time used their 50/50 antifreeze after service writer specified owners 56/44. Second time only put 2 gal in a 4 gal coolant system. Suspect the 2 gal was done the first time. Third try, put in 4 gal ish. After running vehicle 15 min on the road going home coolant reservoir tank took approx .75 gal more to fill the system. Was also told and in writing the vehicle cabin air filter was " critical" and needed changing. Filter was new and installed for only one week before being told it needed changing. Indications from others that Mesquite Ford commonly recommends repairs/parts when not needed. Be aware of your go there.