My experience at Mesquite Ford was very good and I would recommend them when serving you vehicles. Brian Mickelson in service department, will always give you good recommendations on how to service your vehicles. I was pleased with my service on June 17, 2025. read more

Lack of trained personnel or don't care shout cut attitude! Recommends service/parts that is not warranted. Took a 2022 Ford Expedition in for a coolant system flush and refill with factory 56/44 antifreeze; owner provided. First time used their 50/50 antifreeze after service writer specified owners 56/44. Second time only put 2 gal in a 4 gal coolant system. Suspect the 2 gal was done the first time. Third try, put in 4 gal ish. After running vehicle 15 min on the road going home coolant reservoir tank took approx .75 gal more to fill the system. Was also told and in writing the vehicle cabin air filter was " critical" and needed changing. Filter was new and installed for only one week before being told it needed changing. Indications from others that Mesquite Ford commonly recommends repairs/parts when not needed. Be aware of your go there. read more

We got about 4 miles from our friends' in Mesquite and lost lights on our travel trailer. It was almost 9 pm and dark out. It was pretty scary. Our friends said to call Victor at Mesquite Ford and RV. We called and he said to bring it over. He fixed it and got it done before 5 pm so we could check in to our RV resort before close. If you need RV repair in Mesquite, call Victor! read more

I took my Jeep wrangler there for an oil change, overheating issue and brake fluid replacement. After the oil change, I was informed of an oil leak from a head gasket. I had head work done at (The Shop), had them relook and they said there was no issue. Ford replaced the head gasket and no longer do I smell burning oil whenever I drove the Jeep. The overheating issue started with a thermostat being replaced at The Shop and that did not fix my problem. Ford through a process of elimination replaced radiator fan/shroud, new thermostat, water pump and were able to resolve the problem. They also worked with me regarding the total cost of repair, knocking off hundreds of dollars due to overheating trouble shooting. Kyle the service manager was great along with Daylene my service writer and his mechanics did a great job! Thanks to all read more

Had a great experience here while purchasing our truck in March. Sales and finance team were super easy to deal with, and while we haven't had any service done yet, the parts department has been top notch. Prices were in line with other dealerships we shopped, and it is nice to have an option right in Mesquite. read more

Their service department sucks to put it bluntly. Plan on being there all day, even if it's just an oil change and have an appt. They'll put walk-ins in front of you. And just in case you're wondering if it was a one-time occurrence...nope. Happened about 3 times and 3 different times of the day for me to get smart enough to quit these idiots. read more

Being new to mesquite I didn't know where to take my RV for service so without checking reviews I took it to Ford RV repair to have it completely checked out paid them $2000. For inspection, battery,generator carb. fix drawer locks , I thought it a little expensive but for peace of mind to have a so called professional look at it was worth it. WRONG. Ist time taken out had a lot of problems that should of been caught ,thank God we found a honest rv mechanic in flagstaff Arizona. He fixed it for $76.( generator)and said they did a piss ass poor job of checking things out. read more

I highly recommend Mesquite Ford service department. I have a 2021 F150 hybrid that developed a problem with the key fob not being recognized after the truck set outside in extreme heat. (something that is almost normal here) so it would not start unless you place the fob in the slot for dead fob batteries. I took it in their service department sometime in August this year. Dalene the service adviser said she would have it looked and let me know what the problem was. Long story short, this turned into a needle in a haystack issue. After several attempts to correct the issue it has been fixed. Dalene and the service tech never gave up and I highly recommend them for their tenacity and fixing the problem. Thanks Dalene you are top notch and a great customer support representative Ken Schleiger read more

I take my F-150 all over the country and theirs always a Ford dealership available for servicing or repairs. The Ford Mesquite Dealership has one of the best Service Departments I've ever dealt with. | 100% recommend Mesquite Ford. read more

Ken Garff Mesquite Ford - F-150 Roadtrip - Auto Repair Near Me - Mesquite, Nevada

Propane regulator failed while 7 hours from home, called Mesquite RV and they were very knowledgeable about the part I needed. Stopped by, whole staff was super friendly and got us in and out quick. Would definitely consider purchasing an Rv In the future. read more

I moved to NV three years ago and was relieved to find such a reliable maintenance shop that was also a Ford dealership for my Escape '18. I drive all the way from Vegas to have my oil changed here because they're THAT GOOD. Their customer service is always great and fair pricing. It feels like going to a friends house, they take such good care of me every time! read more

I have a 2021 Ford F150 Hybrid bought here in Las Vegas the Transmission when stopped at stop light or stop sign the truck would jerk as if someone had rear ended me. I called where I bought it, Ford Country couldn't get it in for 3 months, called Friendly Ford couldn't even get a appt they had no idea, Gaudin was 30 days and Team Ford no one would answer there service phone. I called Mesquite Ford on a Tuesday they had my truck in for an appt that Friday, my truck stayed I was issued a loaner. Thank you for the Excellent Customer Service it was worth the time and distance to come out! Thank you Brian and Dave for EXCELLENT CUSTOMER SERVICE! read more

Once again the Mesquite Ford service team takes care of me. I want to give a shout out to CJ and Markies from the service department. It seems that no matter what the problem is, they are always focused on making the situation right. Had a problem with a tire on my wife's car and they made sure it was taken care of quickly and fairly. Will continue to take all my cars to Mesquite Ford. read more

Worst dealership ever. I took my F350 in for a cab swap "Standard Labor Time Standards" calls for 4.3 hours. Nearly a year later after a complaint to Ford Corporate I was told it was done they knew I flew across the country and was picking up a moving trailer. Upon arrival the vehicle was not safe operating condition. They failed to provide required DMV vin forms and safety inspection forms or fix the seatbelt after a n accident rendering the vehicle uninsurable without a valid vin # Which left me stranded in a Casino with a truck and trailer that the DMV told me I could not operate without insurance for 3 weeks. I was forced to abandon the truck/ new trailer and was told to sue their Bond company Traverlers Insurance and Surity, who seemed delighted to claim "our liability is only $5000" under a mechanics bond so sue Ford for the rest. Unfortunately for them this is a title claim on the dealers $100,000.00 bond. Now Travelers and Mesquite Ford have gone silent while being investigated by the DMV and Travelers Insurance by the Department of Insurance. The tech claimed my 2003 was "so old" he couldn't find wire diagrams. Failed to provide any written estimate. Truly utter incompetence. read more

I was recently traveling from California to South Dakota and I had two lights come on in my Ford Escape. I was on the road and did not know where to go so I google ford service and I was sent to Mesquite Ford. I was hopeful in the beginning, the people were nice and polite and seemed to be eager to help me. I would soon find out that they either did not want to help me or that they saw me as someone who would go along with a repair that would cost $2300 for a dirty radiator. I showed up early in the morning and explained that my car was showing two codes one said "Transmission fault service now" and the other was "Engine power reduced to cool engine". I explained this to the service writer and then waited for a couple of hours. at that time the service came to me and said "We have bad news we are going to have to replace the condenser and radiator because there is grass and small rocks in them.". I am not sure why they did not service the transmission but I was told I needed a radiator and condenser and there was no mention of servicing the transmission. When I did not go through with the suggested radiator and condenser replacement I was charged $190 for a diagnostic test which told me I had two codes the two I informed them about when I came in. So, I was pretty much charged $190 to find out what I already knew. I am glad I do not live near this dealership because I would not go to this service center again. Be careful who you find when you are out of town and need help. read more

Best truck buying experience ever. Got a great deal on my trade in. Ecstatic about my new truck. Dave listened to what I wanted and sold me a beautiful F150. I will forever recommend everyone to this location and Dave's team. Thank you Mesquite Ford for taking care of me higher then any expectations that I had. read more

Unbelievable service. Driving tbrough on our cross country trip, we noticed a leak in our Ford transit van. Stopped in at 8 am and they diagnosed the problem...the water pump needed replacing. They located the part and by tbe end of the day, the job was completed and under warranty. Great service. read more

Just got off the phone with John(parts department), and he was super helpful. All I needed was a plumbing gasket for my travel trailer. I live in Vegas, so driving up there just for a part isn't practical. After listening to my needs and concerns, he sent out the part at no charge. Exceptional service that goes a long way. Thank you. read more

Be very careful when you take your vehicle to Mesquite Ford for service. They do not do what they say and you can be scammed. Beware of Brian I believe he is the service manager. We were told the diagnostic report required a repair for $625.00. When we asked for a copy of the report they didn't have one. Needless to say it did not require the repair they stated without documentation. Service Department use to be reliable. read more

We were on vacation and our truck had an issued in Mesquite. They got us right in and back on the road in record time. It was more like a nascar pit stop and not a major engine repair. We had an oil leak after the repair but no problem got me right back in and addressed the problem. Service writer Dalane, Tech Christian and Service Mgr JC are all top notch. Thank you. Best Ford Service Department in the West!! read more

Dave was great to work with. He was very attentive and made working a deal very easy. I highly recommend this dealer and see Dave!!

I brought my truck here on a Friday to have a new fuel injector put in and they got right to it 6 hours and $907 later I rolled out. Mind you it was 5:30pm. I went 10 miles and it went out. The same thing I brought it in there for happened again. I had no choice but to drive it another 500 miles to Salt Lake City. Then came back on Monday at about 3:30 in the afternoon and went into the dealer and they told me I had to wait until Tuesday afternoon until they could work on it. That's almost 24 hours later after I spent $907 there. I asked them if they would pay for a hotel and they said no. So it cost me two days and $907 and yet they weren't going to fix my truck. You do the math on that and decide if you want to take your truck to this dealership. read more

I am 74 years old and have bought a lot of cars. These people do what they say, and there word is good. I wish I would have found them before now. I rarely write a review and don't impress easy but I am impressed. Thanks to David and Scott. Rich Meek read more

I want to start of by saying the people here were fairly nice. Unlike most dealerships, we had to walk in before we were greeted; no one met us outside. When we walked in two girls were sitting at their desk stuffing their faces and didn't even get up to greet us. We worked with Mathew Shambaugh and he was very nice. I'm writing this review and only giving 1 star on their practices. Here's our story: One month ago we called informing Mathew that we wanted to sell both our fifth wheel and our truck and get into an Edge. Over the phone he told us that the dealership goes off NADA with the fifth wheel and that would be around $40,000. Our truck is worth $37,000. They offered us $30,000 for the fifth wheel which they can turn around and sell for $65,000 and they offered us $37,000 for the truck. We discussed everything over the phone before we drove over and hour pulling the fifth wheel from Las Vegas all the way to Mesquite. For the finance manager to come in and insult our intelligence and or think we were desperate. I want to make it clear that I'm more upset that they had us drive all the way up here pulling the fifth wheel with false information to bate us up here. We wasted a lot of time, time off work and money in gas. We were completely upfront on what we owed before driving up and this is how they treated us. We are neither desperate or lack intelligence so we grabbed the keys and left. They lack integrity and truthfulness. They didn't even offer us water. To be honest I'm glad we didn't use the dealership, we are on our way to camping world for consignment!! To sell the fifth wheel for $60,000. Good luck to anyone forced to use this ford dealership. read more

Had a major repair issue while passing through Mesquite. My Service Rep Markies did an outstanding job, setting up my repair as well as addressing a couple of recall issues. He was professional and followed up with his customer. Mesquite Ford has a real gem with this young man and I hope they appreciate him. read more

So a little update on my last review. The manager from St. George store called me and actually was very nice and want to take care of the situation that was in my last review of the store. Now here's the reason why I have downgraded my review and have have given Ken Garff of Mesquite 1 Star. I took my truck back in there on 13 June 2019 For a simple service oil change. The service was actually pretty fast but the problem was when I came out to drive my truck away there was grease in a while over the paint and inside the door and on the steering well not to mention my seat had been moved so now I have to sit there and readjust my seat it's just the little things that kind of piss you off. It's probably a good thing I'm moving to Florida because I would never bring my truck back to this dealership again. read more

Recently I went on the website looking for a car. Got a phone call from a Sales Rep while I was at work. I asked the Sales Rep to please call me back after 5pm. Never received a call back from the sales rep. That was a month or so ago. Guess they forgot about me? 1st impression is important to me. read more

We just went and picked up our brand new trailer! Thank you to everyone that helped us. Ken Garff Mesquite Ford Lincoln RV has an awesome team! Lewie did a great job explaining everything to us on the trailer, Dave helped us pick out the perfect trailer and Scott in finance was super friendly and explained everything to us perfectly. Couldn't have asked for a better experience. We are happy we drove 5 hours to get that trailer. Can't wait to take it out! read more

Ken Garff Mesquite Ford - Auto Repair Near Me - Mesquite, Nevada

My husband and I had the best experience this weekend with Jeff Dye at Mesquite ford. We were treated very fairly on our trade and they were all a pleasure to work with. I even got fantastic financing and was able to buy a warranty. Scott in the business office did a great job as well. We will definitely be back to buy again read more

Ken Garff Mesquite Ford - 2017 continental - Auto Repair Near Me - Mesquite, Nevada

If you are still dreaming about a great experience of buying a car/truck or even RV, stop dreaming and visit this dealership. Great service, no BS, they don't try to sell you what you don't need. If that is not how you like to be treated, than go somewhere else. Im in AZ, but I'm glad I don't buy cars in AZ! read more

I bought two cars from this dealership and was very impressed with the salesman, Mathew, who was our sales person. Did a great job getting me into my ecosport and we later went over and bought a Explorer from them. I was told at the time that the Ecosport was a flat tow and one of the cool things about this car is it can be flat towed. SOLD!!!! Forward about 9 months and I take this same ecosport into this same dealers service department and asked to have the baseplate put on. Told it could not be flat towed. Asked if they could help me find a vehicle I can flat tow and the salesman came back with wanting a big down payment for a different vehicle. We declined and received an e mail from the stores general manager asking how he could help. Totally appreciated his concern, so I asked him if he could help find a way to solve our problem. That was 3 days ago. Ghosted! I was thinking that I had found a reputable car/service business that I could depend on. We moved to Mesquite in July of 2019 and purchase 2 new vehicles about every 2-3 years. Will be looking elsewhere in the future! read more

I had not minded paying higher prices because this dealer is close to my home. I spent considerable money in the service Department. I had a flat and called to see it the tires I purchased had free repair. Not sure if my regular service advisor was having a bad day but she was unclear on the phone I asked a question 3 times she would not answer, she just kept asking when I could come in. I hung up and took the tire down an hour later, I again asked if it was covered and with an attitude she said "I already explained that", she had not. I will never go back to Mesquite Ford. read more

Am an Escape Trailer owner and heard about another owner being stranded at Bryce Canyon NP due to their 2013 F-150 having the dreaded orange wrench icon with a stall. The two Ford dealers closest to them evidently said they were three weeks out for appointments! These folks had to get back to Ohio and return to work. Thankfully Mesquite Ford got them in the next day and repaired it the same day. Doesn't get much better than that! Am a first time Ford owner- 2019 Expedition and will remember this Ford dealer when travelling with my trailer. read more

I was on my way to my mom's house for Christmas, about 1600 miles away from where I live in Reno, and my truck started to have a lot of problems. Luckily, Mesquite Ford was close, and they were able to get me fixed up and back on the road as fast as possible. They have some really nice people there, especially Dalene. My bad situation turned out to be not quite that bad thanks to them. read more

Ken Garff Mesquite Ford - Auto Repair Near Me - Mesquite, Nevada

Matthew Shambaugh was our salesman at the dealership. He was thoughtful and knowledgeable, and an all around nice guy. We bought a beautiful used pickup truck and a super travel trailer with his guidance. We live in Henderson, NV, and even though it's a ways away for us, we will return to this dealership when we want to purchase a car or rv. Thanks, Matthew! read more

they are a Ford dealership i guess and trying to sell RV's. their mechanics seam to know how to work on cars, but know nothing about fixing an rv. we had one there for 3 months that we bought from them, and it still didn't get fixed right and they charged us a fortune. i would not buy from here. we gave them a second chance and it didn't work. read more

Service department, terrific service this am early. So thankful for the lady working @ customer service counter and diesel tech on duty. Helped us to get going on with the rest of our trip. Awesome - many thanks for good people. read more

First let me say..I did not buy a vehicle from these folks..but...I was traveling through when I discovered my rv leaking water....I called at the end of the day and the service manager told me to bring it in. Their rv tech found and fixed the issue (water pump had come loose) in 30 minutes. Since I did not buy the rv from them I thought they would hit me with a pretty good service charge but.... no charge!!!!! They helped me out because that is the sort of dealer they are. This is the kind of dealer people would like to have but very few dealers have this kind of integrity and service level. If you are in the market for a car or rv, and live near them, please see them first. read more

Well this is my second truck that I have purchased from Ken Garff. The other truck I bought at the Salt Lake dealer. I was happy with the service and the truck was a good truck. They were honest and represented it as it was. That's the main reason I purchased this truck from them because of the honesty I felt. Mike Gordon was my salesman and he has been great to work with. I have been a happy customer and would defiantly recommend them to others. read more

Scott Damron is the only one I would trust when making a large purchase like a car. Nothing but excellent customer service, answers all of our questions takes the time to make sure were happy. Would highly recommend, this the only place I will be purchasing any future cars from :) keep up the hard work :) read more