We came in from a long trip on the road and asked the owner of the RV park where we could get a great meal that would deliver as our vehicle was being worked on and we couldn't travel. The first place they told us to call was Big D's. The second was this place. I should have called Big D's.
We called to place an order for 3 Brooklyn Bridge sandwiches (7.50 a piece), french fries (2.99), fried pickles (4.75), Eli's Nacho Grande (7.25) and an order of Bistro Frita's (3.50). Totaled 52.28 which we charged to our credit card. They didn't take our name or the slip number of the motorhome where we were located so my husband called back and gave it to the girl that answered.
They're located 2.4 miles away. We thought they must be extremely busy as they quoted us an hour for delivery. I was willing to wait as they were recommended and with an hour wait surely they were delivering all over town to satisfied customers.. Of course I "assumed" this and you know what they say when you assume.
When the driver arrived 1 hour and 20 minutes later he told us that they didn't give him the address of the slip and he had to figure it out. We felt sorry for him but other than a hundred dollar bill all we had to give him was a five dollar bill. He skedaddled off before we could check the order.
What we got (I took pictures due to the "owner" being quite rude on my call back) was nothing less than garbage.
The sandwiches were stone cold, sloppily made and hard as a brick. Not one of us could even get through the edge crust of the bread (btw the bread is LOADED with garlic), which could be a good thing as its the only tasty thing you get. The meat was all over the place and dry. Hardly any sauerkraut and some nasty cheese thing that again I am assuming was supposed to be the Russian Dressing. It was hard and the consistency of movie theatre cheese that had sat for a while. The sandwich was flat and dry and basically was overly dried bacon on garlic bread.
I opened my box of Eli's Nacho Grande expecting to see something resembling nachos. NOPE! WRONG! Huge chunks of lettuce and whole sized (not cut up) thinly sliced mushy tomatoes. I told my husband to get me a knife and I would see what I could do. While he did that I poked around and couldn't see anything other than thick store-bought corn chips and lettuce. I cut the tomatoes and chunks of lettuce up a bit and kept digging. I found 1 buried jalapeno and more corn chips. I could see some greasy reddish meat and some cheese sauce. Turned out to be burnt canned chilli.
If you have ever ordered fried pickles ANYWHERE in the U.S then you know what they are supposed to look like. Small curled up thin pickles is what was in the box, so I tasted one. Old nasty grease overrode the taste of the pickle. The french fries also tasted of old grease. I picked up 1 of the Bistro Frita's that appeared to have fared better than the rest of the meal and attempted to bite into it. I couldn't bite through it. It seemed as if it wasn't made of bread. I attempted to tear it and my husband looked at me curiously as it loudly snapped apart like saltwater taffy.
So I called them back and a guy answered that seemed put out that the phone was ringing and immediately asked me to hold. To which I flatly stated "No. I want to talk to the manager right now." He huffed and said, "Well calm down right now, lady. I am the owner. What's wrong?" So this is where I am going to tear into the "owner".
I was taken aback at being referred to as "lady" and told to calm down as if I was throwing a temper tantrum which infuriated me as I was a customer service representative for L.L. Bean for 15 years and as a customer, I expect a certain level of courtesy on the phone.
My voice got very loud as I asked him "You're the owner??" stunned that he had the attitude of a disturbed rattlesnake. He said he was and I tried to explain what I had ordered as I looked at it, and he assisted me in naming what the sandwiches were and told me he was the one who had "cooked" it. I told him it was a mess and began to explain what I was looking at and that I thought maybe it wasn't named correctly or that I had gotten the wrong items and if this was worth 50 dollars I was going to tear him up on a YELP review. (Here I am doing just that). He argued with me a bit then asked "Well whatya want me to do? You are going to give us a bad review anyway!" I told him that after waiting well over an hour I didn't want to have to wait that long again to have him cook it and was worried that it would a mess again. He INFORMED me I did not wait an hour as his delivery driver "just walked in" and had driven "quite a ways" to get to us. I told him that 2 miles is not far to drive and that he had left a few minutes ago and he told me that was a "lie".
If we meet, "owner", we are boxing! Gramma's a strong WOMAN!
The RV park will not recommend him again!
Suggestion: Order Dominoes!! read more