Absolutely ridiculous!!! Stopped in Roswell passing through. Ordered delivery 10:14. Said it would be 35 minutes. Only to not get order or refund. 2 small kids hungry. Shame on you!!! read more

Typical Papa John's. Stopped here to grab some lunch and continue in our way home. Quick service, nice folks working the front desk...good customer service. Restaurant is clean, and one of a few Papa John's with plenty of indoor seating. Cute drawings of aliens on the windows, of course, we're in Roswell, so it's a good attractor, but still...nice touch. :) read more

Papa Johns Pizza - the outside of the restaurant - Pizza Near Me - Roswell, New Mexico

Absolutely dogged the mediocre pizza. The guy that delivered our pizza was very nice and he also delivered very fast. Should've dogged him too. read more

Unbelievably rude staff. Could not find delivery address according to the manager Isabel. However I had 2 pizzas delivered from the exact same location 4 nights prior. Anyway. After an hour and a half wait for the driver I called to inquire about what had gone wrong. I was told that the driver could not find the address and that they could send them back out to try again. After the length of the I asked if new pizzas were going to be sent out or if the same old ones would be delivered. The "manager" Isabel told me I had either the option of having them remade and "redelivered" or a refund that wold take 5-7business days to process. I told them to remake them and receiver. This never happened, after a heated exchange with management I ended up driving to the store to get my own order. After paying the delivery fee and 15% tip added for the driver on the card. I asked Isabel to refund the money and she stated that since the order had to be remade no refund was available. Really???? Since when is it OK to take your customers money ahead of time, not deliver on the agreed upon goods, charge them a delivery fee and accept a tip for the driver and then tell them it is their fault they didn't get their order and there was no recourse was available to them. Wow. Maybe I am in the wrong business, pizza chain that tells customers to shove it. Who knew that was a thing read more

Yea they definitely deserve a one star from me. On my one day off this whole month i got food poisoning from these guys and was up all night sweating in my bed with cold bones and puked in the morning... read more

Papa John's Pizza is the best IMO. The entire family loves it. They seem to always have great deals. I typically pick up, so I cannot comment on delivery times. read more

I will never order here again.. ordered a pizza and garlic knots.. paid extra for 2 garlic sauce and 2 ranch.. I got 2 garlic sauce and a marimera.. I called they asked if I wanted the driver to bring the ranch out yo me after he gets back... hell yes I paid for it.. now that my food is cold.. nice job read more

Best pizza in town!! Great service!! Very clean!! Employees are courtious & friendly very helpful!!

I am VERY upset with trying to use the Papa Johns web sight to order food ONCE AGAIN!!! After trying for over an hour to place an order following an email link to receive BOGO pizzas; I gave up and called Papa Johns. I was informed that other people have had the same problem and I needed to call the corporate office phone number at the bottom of the web sight to be able to get the BOGO offer. Well.... stamp stupid on my forehead! I received a Memorial Day email offer to receive half off (NM50) large pizzas. FINE, if you only want one half off pizza. Anymore than one large pizza in the cart was charged FULL price no matter how many times I emptied the cart and tried over. read more

Would give a zero if I could. Our pickup order at another place fell through so walking back to our motel we saw this Papa John's and decided to order a pizza. We went inside to order but waited outside until it was ready. We watched the employees while we waited. Some were wearing masks properly, but the night manager was not. It was down below her chin. She was laughing and carrying in with the other female employee around the exit of the oven and at the far right of the store. When I confronted her about it, she said she was in the back doing inventory. I told her we watched her. She then said she was not touching the food. Well, while COVID may spread by touch, it is primarily spread but droplets when we breath, laugh, cough, etc. The other female employee wore her mask some of the time, but when she was sweeping in the kitchen she had had her mask pulled down. Said it was difficult to breath with it on. Yes, we all know that, but she was not sweeping that hard. And none were wearing hair nets. Fortunately, I don't live in Roswell, but if I did, I would never go back to this place. I have deleted the Papa Johns app from my phone. read more

Great pizzeria not greasy great service rite on time on delivery nice staff prises are better then anyone els

We had company over Saturday night and decided on pizza so we could visit instead of cook. We had never had Papa John's and they had a pretty good deal on their website: 2 lg any topping for $24 and 2 med 2 topping for $16; about $40 with tax. Ordered a lg works; lg pepperoni/jalapeno (both thin crust), med canadian bacon/green chile and med sausage/mushroom. Husband picked them up and they turned out to be the WORST pizza we've ever had, and we've eaten a lot of pizza over the years. The toppings were nonexistent and the thin crust was so overdone it was like cracker bread. And since there were so few toppings the med pizzas tasted like bread with a little cheese sprinkled on top. My husband called to speak to the manager to let them know how disappointed and upset we were. The manager asked if there was anything he could do - yea! make them right the first time. It seemed as though he received those types of calls quit often. We had already wasted our time and money on their pizza and weren't compelled to try again. We were so embarrassed and hungry (these were so inedible we literally threw them in the trash) we ended up ordering from Pizza Hut. The young man at Papa John's who took our order (Jake I believe) was very friendly. He should probably start looking for another job because if they don't fix their quality issues they won't be around much longer. We certainly won't be trying them again - at least not in Roswell. read more

My husband and sons were staying in Roswell for work and ordered pizza for the three of them. It cost $63.00 for pizza for three people and Papa Johns charged our card four times for that order. WILL NEVER NEVER NEVER NEVER NEVER ORDER FROM THEM AGAIN!!!!! read more

Papa Johns is my favorite pizza but I will NEVER order from the Roswell location again. I moved here from another state and was happy to find one here. Unfortunately, due to the utter lack of competence of the employees and management I'll be eating Pizza Hut who managed to find and deliver to my house without any problems. About 30 minutes after placing our order we get a phone call from an unknown number, we missed the call. I thought it might be the delivery person so we called it back and no answer, so I called the store the girl who answered the phone tells me my pizza is on its way now and after double checking she insists the delivery driver didn't call bc he just left. Ok. After another 30 minutes I call back to check on our pizza (which we'd waited on for over a hour by now) she says the pizza came back bc No one answered the door. I had been sitting on the porch the entire time so the delivery person didn't make any attempt to deliver and then LIED. No one called no one attempted to deliver and the smart ass little bitch who answered the phone LAUGHED at me while I was trying to figure out what had happened and made NO ATTEMPT to correct the mistake. Rude and unacceptable read more