I have been with Dr. Fostier forever. Always friendly as well as the staff! Just love going to get…read moremy eyes exam every year knowing that I will be treated well. Always a gree at pair of glasses!!

Dr. Fostier is very nice and informative. I have seen him twice and will definitely be coming back…read moreto see him for any follow up exams. Thank you!

My wife and I have been going to this location for 14 years…read more When Dr Faustier came on board, things just got better! He has always been at the top of his game! My wife and I truly enjoy going to the eye doctor visit because he makes it such a wonderful experience. Recently, the new ladies in the front have been wonderful and in particular one of the technicians who does the eye scans, Tim, has been excellent! Not to speak for the wife, Lord knows she has a voice of her own, but we highly recommend using Target optical on Hillsboro.

I've been seeing Dr. Fostier for several years, he is smart, engaging, and knowledgeable. I would…read morerecommend him and his staff to anyone.

I brought in glasses which I did not get through them. They had come apart and needed a new screw…read more Boxaview Optical fixed my glasses on the spot and did not charge me anything. The employees were pleasant, professional, and really surprised me with their kindness.

Previously had a good experience but that changed when they decided to close for a week without any…read moreprior notice to patients waiting for glasses or needing help. They have a pair of my glasses (frames that I provided) and they're not returning calls or opening the doors. Additionally, a pair I picked up last week were made wrong and I haven't been able to get the issue addressed. This issue cost me a lot of money because I had to go to a new provider and get my glasses made there until this operation reopens their doors. It would be one thing if patients were notified in advance and still chose to do business with them but that's not the case. I will never do business with this establishment based on their disregard for patients and terrible customer service.

The staff could not be friendlier. Mr. Bernard is a pleasure to speak with and was able to help my…read moreson pick the right glasses. My wife and I have also gotten eye exams and glasses and the whole process was very easy. I've seen some negative reviews about the virtual doctor approach. From someone who has been seeing eye doctors since the age of 7. There is NO DIFFERENCE in the exam procedure or evaluation.

Our experience at South Florida Vision in Delray Beach was unfortunately very disappointing. I came…read morein with my two daughters, and despite arriving on time for our appointment, we waited nearly 2 hours before being seen. The office feels extremely high-volume, and instead of receiving personalized attention, patients seem to be processed as quickly as possible. Once we were finally seen, the appointment itself felt rushed because the doctor appeared to be running far behind schedule. Communication between the doctor, optical staff, and reception also seemed very disorganized, which created confusion throughout the visit. I was especially frustrated by the lack of clear communication from the front desk regarding insurance coverage and protection plans for glasses. On two separate occasions, staff failed to mention available protection options for the frames. Later, when the frames broke, I was forced to pay out of pocket because no protection plan had been added or properly explained to us at the time of purchase. What made the situation even more frustrating was that the staff made me feel as though it was somehow my mistake for not having protection coverage, even though I was never offered or informed about it in the first place. Instead of taking accountability for the lack of communication, the responsibility was shifted onto me as the customer. Customer service, organization, and communication need significant improvement. Families coming in for care should not feel rushed, overlooked, blamed for unclear policies, or left confused about important insurance and eyewear coverage details.

I've been going here for 24 years! Craig the owner is always phenomenal in terms of helping with…read moreglasses and contact orders. You won't find a better selection of glasses or a nicer guy! Highly recommend!

The owner is very honest and the customer service is excellent and the quality of all frames is…read morevery good. I highly recommend this optical. They take the time to examine your vision and explain with detail everything you need to know.

when I first went to the location, I met with Bill. He seemed like a great guy gave me a story…read moreabout how it's a family business and how they offer a great customer service. Unfortunately the doctor wasn't in so I couldn't get checked that day. on two occasions and I will be honest, I experienced everything but great customer service. I have to honestly say I'm going to look elsewhere because from what he said to me and from the experience I had it's two complete opposites. Be careful.

OMG! Worst retail experience I have ever experienced. Within 2 minutes of meeting with the…read moremanager he starts screaming at me! My big mistake is I left my Rx in the car! lol I'm staying away from this idiot

My husband and I had such a great experience with stanton the 2 employees Arey and Iliana went…read moreabove and beyond for my husbands needs, We needed to speak to the supervisor and were told to come back the next day, we did and met with James he also was very kind and professional and took care of our concerns immediately.

Not satisfied with the customer service, the 30 days policy return or exchange is not being…read morehonored. My mother purchased a pair of eyeglasses from your store, and unfortunately, the frame was not to her liking--the size appeared wider than expected. When we returned to address this concern, we expected a straightforward resolution--either an exchange or a refund--especially considering your stated 30-day return and exchange policy for frames. However, we were met with resistance. The store manager, Mike, was not willing to assist in resolving the issue and instead appeared more focused on encouraging us to purchase an additional pair of glasses. This approach felt dismissive of our concern and did not reflect a customer-first attitude. The situation became uncomfortable and frustrating, particularly as we were simply seeking a fair resolution. As a result of this experience, my mother and I have decided to take our business elsewhere to purchase her eyeglasses. It is disappointing that what should have been a simple exchange turned into such a negative experience. I hope this matter is taken seriously, as customers should feel supported and treated fairly. At this time, I would not recommend this location based on our experience. I would appreciate a response regarding how this situation can be addressed.

Great service from the entire staff , so refreshing that the Dr took his time in getting to know me…read moreand actually had a conversation that was pleasant and educational

I have been going to Dr. Wigdor for many years now. He is so professional and caring I would…read morerecommend him to anyone including my family. You Rock Steven Wigdor!

Very impressed with Dr. Radice. Her exam and prescription were top notch and she managed to correct…read moremy vision to 20/20 with a multi-focal lens so I can see well for both close-up and distance. The office staff was outstanding. Knowledgable and very friendly. I highly recommend this business.

Let me start by saying that I love the sales associates here - especially Patricia. She was…read moreincredibly kind, patient and helpful in helping me find a new pair of glasses. I also had a good experience with Giselle, the doctor, for my exam. My qualms are solely with the front desk staff. Specifically a heavier set brunette woman who sits at the computer closest to the wall. She can't even be bothered to look up from her computer screen to greet or speak with incoming customers - even when they direct questions to her. She is exceptionally rude and quite frankly, if I didn't have such a great experience with Patricia and Giselle, I'd never come back. This is a luxury eyewear store so I expected to be treated as such. Especially since I dropped over $840 on a pair of glasses here, after insurance. I work in the customer service industry and have for the last 13 years and as a manager, I'd want to address this behavior immediately so that it doesn't deter business. It takes very little to look up from a computer to greet and make eye contact with paying customers who are needing support. Knowing that Visual Eyes has another location in Delray, I may consider going there to see if the front desk staff has basic customer service skills before I find a new optometrist.

I recently had something going on with my eye where I was seeing flashing white lights and other…read moreissues. Luckily I happened to be talking to my daughter who mentioned that her former coworkers who had eye issues went here and were pleased with the treatment they received. I called to see if they had any appts for the afternoon (it was a Friday). They asked what my issue was and after telling them, they told me to come right over. Now getting there was interesting. I was coming from the south and Waze told me at the Sample Road exit, to take the 2 left lanes and make a left. Well, when you do that, you've passed the place because the entrance is further east. I had to do a U-turn. It was still a little confusing because there isn't any signage that tells you that the first entrance once you make the U-turn is where you need to enter. They're doing construction at the hospital which makes it even more confusing. I finally made it and entered the building. Their office is on the 2nd floor. I got checked in and filled out the required paperwork. They were concerned that my retina detached but after viewing the images that were taken, that didn't happen. Dillon, who did the images of my eyes, was very personable with a great sense of humor. The female doctor whom I saw (I don't remember her name) was also fantastic. She got an eyeball to show and explain what was happening with my eye. I was there for about 3 hours which seems like the average time that I've spent at my regular eye doctor's office.

I was very happy with the place. I found the process smooth. I thought the consultation was…read morethorough. As I first walked in, someone by the desk greeted me and directed me to the floor I needed to be. I gave my name and that's all it took. A very efficient office. Each floor had a nice waiting area. It was a large area. It was nicely decorated. They had a water fountain and coffee machine on each floor. They also had multiple TVs. The waiting to be seen was not long for me; however, the exam took a few hours. I was taken from room to room to floor. The staff was great. Everyone was pleasant and helpful. I got a full explanation from a doctor and options. I recommend this place. I got to meet the famous Dr. Rand by the elevator and that was so cool.