Horrible- came to look at my ac and tried to up sell me $3000 of unnecessary repairs. Had another, more honest company come out and it was only $100 to repair. Stay away from these people. Dishonest in my opinion. read more

Be skeptical of promised manufacturer rebates It is unfortunate that I have to write this because the consultation and installation of the ductless mini splits for our basement went just fine. The issue is that we were told we woukd be getting a significant sum reimbursed to us in manufacturer rebates and were told at point of installation that it would be handled by installer. The rebates never materialized and we asked to know what happened and the company said they would contact manufacturer for follow up and claimed that we should have already received them, but we had not. They did say they wpuld contact the manufacturer for a follow through. That was the last contact we could get. Since then we have been ghosted, calls are not picked up nor are messages returned. We have been trying to get an answer on that follow through and we can get no updates back. Very unfortunate that the matter is being ignored. read more

I had a complete new HVAC system installed my Elgin Sheet Metal. This included the complete furnace, AC unit, and whole house humidifier. I chose this company because they use Carrier products (lots of research led me to Carrier) and the techs are factory trained and union. I felt they would be able to do a quick, clean installation which it was. The system has been running for 9 months with no problems. I only gave 4 stars because my existing Nest thermostat was fried after the initial install, however they had a service tech onsite the next day. read more

Had them come out to look at my ac unit because stopped working prior to a gathering. Came out late to look at and then said didn't have time to repair. Why would you come out knowing I had guests. Called another agency that did the repair. On top of them not fixing the issue I called them out to do, they sent a bill fir them coming out and not doing anything. I recommend going somewhere else if you looking for professionalism, quality, and someone that puts customers over there bottom line finances. read more

Michael Novelli I recently called Elgin Sheet Metal to have my refridgerant recharged and old AC unit checked. The unit still works fine, but it had been a few years since I had it checked. I was surprised at how impersonal the man taking the phone calls is. Little-to-know professionalism or helpfulness. The person who did the recharge of my refrigerant was prompt and friendly. I was surprised when I received a bill for $370 for a visit that took less than 45 minutes - a simple refrigerant recharge and tweaking a wire he said was loose. Wow. They communicated that the hourly rate is $135. I am asking for them to work with me on the bill, but again today dealt with a man on the phone (he did not offer his name) who was rude and unhelpful. He offered no path or compromise other than he would look at the service record to see what time he was here. I did let him know I was home during the entire time of service and paid attention to how little time it took. I was kind to him on the phone (I hate conflict) and told him I hope to get a call back. I hesitated to even call and just pay it, but it is a lot more than I should have to pay for a simple recharge. I am so disappointed. read more

Our A/C unit went out last night. Yesterday was the first 90+ degree day of the year. Today was forecasted to be just as bad with humidity over 50%. And.... It's the weekend. Panic time, right?! We called this morning and talked to Tom. Tom was here within less than an hour. On a Saturday! He replaced our capacitor with a few minutes. Best of all, at least to us, it was with an American made one. Tom was very warm, friendly, and personable. It was like having an old friend stop by to help out. I would totally suggest calling Tom to help! He was great! Thanks Tom!! read more

My 3 year old Carrier thermostat failed so I called ESM since they did the original install and it was under warranty (5 years parts, 1 year labor). Serviceman advised there was no Carrier replacement thermostat w controller like mine available, they could provide a replacement and wire it conventionally bypassing the controller. The tech showed me a crappy blister pack Honeywell that looked like a Fisher price toy and probably cost them $20. I refused and advised I wanted the same series thermostat or at least equal value. I showed the tech what the Carrier replacements sold for online and he made calls to his shop, then to the distributor, then to carrier. He finally offered me a decent "Nest" brand thermostat and then took 15 minutes to install it and about 15 minutes trying to get it to connect with my WiFi. I finally told him to forget the WiFi and I would set it up myself (no problem when I did it). He left and when the bill arrived, I was charged $320 for the install of the thermostat! I called and complained and offered that $120 was more than generous for the install. The Service Manager said fine, send the payment and we will put a note not to respond to future calls on your account. I told him "Don't lose any sleep waiting for my call." Complete jerks. read more

needed a new a/c and furnace. pat was prompt, efficient and very nice. the quote was reasonable, and aaron installed it immediately, during some terrible weather. he really knew what he was doing, and was also as nice as could be. also very tidy. i highly recommend elgin sheeet metal! read more

Elgin Sheet Metal has the most reputable service techs and best installers. We called for service as second opinion for a cracked heat exchanger on our older Carrier furnace. The OTHER service provider wanted over $2,500 to repair. Also, the OTHER service provider had shut off our system in zero degree weather and had dismantled the system so it could not run. The ESM Tech found the heat exchanger was not cracked, but rather the unit had a clogged heat exchanger and was under warranty for a repair. Also the old unit had a 'trade-in' rebate that the other provider never mentioned. We decided to take the "trade-in" rebate and purchase a new unit for about $3,500. With the Nicor & Carrier rebates applied, the system was installed the next day for UNDER $2,500 (the amount the other provider wanted to charge for the "Repair") Our new installation was done in a most professional manner and delivered so much better heat as the unit was correctly sized. The installation is much cleaner and looks so much better than our older unit. We are much more comfortable than before and it is SO quiet compared to our old furnace. We can not ever hear the new unit run on Low Heat. ESM is the best! read more

We were extremely satisfied with Pat in selling us our Carrier Infinity furnace and air conditioning unit. However, that's where our good feelings ended. After installation it was loud, so loud that we had to turn up the television volume when the air conditioning turned on. Several service calls later a metal piece was installed to deflect the air noise. Several months later another service tech removed that piece. After our first fall service we left for the winter, confident in our new furnace and especially after just having had it just checked by ESM. Upon returning home in the spring, we tried to turn up the heat only to have it warm up and kick off. ESM promptly came to our home, found cottonwood fluff in the vent, and discovered over 150 stops during the winter! Our pipes could have frozen! Not only was I unbelievably angry, but ESM followed up by sending a bill for $120! The tech told me the cottonwood fluff couldn't have been there at fall check up or they would have discovered it. Cottonwood fluffs in June. It had to be there. He then said they hadn't checked for it, but now had it written on our account to check. How ridiculous! The vent should be checked as part of the service call, plus anyone coming to our home knows our property is wooded. The trees weren't hiding when the furnace/AC were installed! We have now decided to sell our home so I called to have ESM rectify the unsightly water marks where some dripping had occurred on our new furnace, as well as fix the duct work they had installed under the family room that makes the floor squeak. I spoke to a gentleman who said he would check on it and get back to me. My call was never returned. I have since hired another company to check my furnace this fall and fix ESM's mistakes. They were very very professional, unlike the service I received from ESM. ESM = big money for little satisfaction. Don't waste your time or money! read more

Elgin sheet metal saved us from a different company who said we needed a new unit. They came out and fixed ours and it is still going 3 years later. Customer service is great. My whole family uses them. Thanks you! read more

I was beyond amazed with the work Jim did when he came to my house. Summer just started and late at night I went to go turn my air on and realized that it wasn't kicking on. I called Elgin Sheet Metal to see if someone could come out to look at my AC. But what stood out to me about this company was that not only was Jim able to come out at 11:30 to fix my furnace but he knew exactly what he was doing. You can tell that Jim is very well educated in his profession. read more