First I want to say thank you to the entire staff at Renovo. Aside from having to wait several…read moreweeks to fit into their busy schedule, EVERYTHING was perfect!!! I now understand WHY their appointment book was packed with patients for weeks. From the moment we arrived until the time my daughter and I left, we were absolutely amazed and pleased with the level of professionalism, state of the art equipment, and the patient focused customer care. This experience all started with being referred to McHenry Dental Specialists from our general dentist for my daughter's large cavity. She was referred for a root canal but the Endodontist told us he couldn't do it because the roots hadn't fully grown. He recommended that we simply extract the tooth since the decay was so large. Next, we contacted my daughter's Orthodontist to have them remove the brace on the tooth in preparation for extraction. They told us, "although we respect the Endodontist's recommendation, we really need to do whatever we could to try and salvage the tooth". So, we sought a second Endodontist's opinion (and that's where Renovo comes into the story). I explained our situation to Alan Commet (doppleganger to actor Stephen Merchant), who introduced himself by name and not by "doctor". Soon, they were off taking their own xrays of the cavity stricken tooth (using a hand-held scanner similar to ones you'd see at Sam's Club). Within seconds (literally), Alan had an alternative plan for my daughter's tooth. He told us, "While we can't do a root canal, we certainly can save the tooth without having to extract it. I'm surprised to hear that you were told it needed to be pulled. I'm even more surprised that the other Endodontist didn't give you other options. We can do a procedure called an 'apexo-genesis', then fill in the remaining cavity the traditional way." Ummmmm, whaaaaat? Apexo-who? He proceeded to say, "Instead of rescheduling the procedure weeks from now (again, they're really busy), I will just fit her in today so you don't have to come back. We'll just get it over with. It'll only take me 25-30 minutes." He explained what the procedure entailed to my daughter (yes, to my daughter instead of me). He then said to both of us, "Any questions?" I loved that he directed EVERYTHING to her and made her feel her decision was all that he was looking for (not mine). It was so professional of him. Naturally, she/we said yes and his staff immediately started making contact with our insurance. Within minutes (no kidding...minutes), we had a full estimate of the damage. After all the xrays, anesthesia, drilling, etc. we would owe $156 out-the-door. WHAT??? I didn't have to sell my first born or give up my left kidney??? "WHERE DO I SIGN?" I told the office staff member. Soon, my daughter was kicked back in the chair getting all numbed up. He loaded her up generously and wasn't trying to be stingy. Before, during, and after, he would show his concern for her comfort. It was VERY reassuring for me and my daughter later verbalized to me how grateful she was of his concern. In true fashion, he was done with the procedure in just under 30 minutes. He took pictures during each phase of the procedure. At the completion of the procedure, he told us he would send all the pictures as well as a copy of the full report, the same one he would send to our general dentist, to our email. He went over some simple post-procedural instructions, told us he'd like to see us in 1 year for follow-up on the tooth's root development, and off we went. As a medical professional myself, I cannot stress how wonderful of an experience this was. Not only did they give my daughter what she needed, they gave her what she deserved...respect, professionalism, easy-to-understand descriptions of the procedure, sensitivity, honesty ("the shot will hurt but I'll be quick")...the whole package. He treated her as if she was his own child, intermittently stopping to ask her, "Any pain?" "Are you ok?" "Do you need anything?" "Would you like a break?" "Do you need suction?" In an industry where customer service should be the focus, the entire staff of Renovo was SPOT ON!!! I'd give them top honors in patient focused care. I will definitely go back to them for any future Oral Surgery or Endodontic procedures. Hope this review helps others. Take care and God bless!!!

Dr. Gaw is the best. extracted a bad tooth, pain free, followed up, such a great doctor. love…read morethe environment, office decor was is great, looks new and modern, very clean mark

2 weeks of pain and now I know why.... Dr. Waite is a hack…read more I had Dr. Waite pull two wisdom teeth 2 weeks ago. For the past 2 weeks I have been in pain with signs of infection. Being that his office told me that it would take 2-3 weeks to heal I wasn't too concerned. Eventually my wife convinced me that I needed to go to our local dentist to get it looked over. The pain was getting worse instead of better. Long and behold, my dentist found the problem. The surgeon left a massive piece of tooth behind and stitched right over it. As my bone and gums started to heal the old tooth was getting pushed out of the incision!

Do not go there !!!!! Dr Odin front desk Karen was very…read morearrogant just because I went there to set up an appointment . Very disrespectful about just answering some of My questions

Beware of billing and the person who answers the phone. My son made his own appointment and he is…read morea new adult so I will give them the benefit of the doubt when the receptionist (Binnie I believe) says that she told him they were out of network for everyone, BUT what I know is when my son called to get our insurance information before the procedures she most certainly didn't mention it as I was on the phone. If she had mentioned it like ALL other providers I have EVER been to on the day of the appointment then I would have certainly told him to cancel, pay the fee, and leave. When I called back to ask why this wasn't mentioned her response was "it's not my job to repeat everything over and over again". So basic customer service and making sure your customers are informed is not your job. Then she lies and says that 90% of oral surgeons are out of network. Odd that my other 3 children and husband had no problem finding one that was. My son was referred to this place and has now learned a tough lesson... a $4k lesson.

From the owner: Welcome to Northwest Oral and Maxillofacial Surgery in Arlington Heights, Elgin and Lake Zurich,…read moreIL. Our oral surgeons manage a wide variety of problems relating to the mouth, teeth, and facial regions. Our doctors practice a full scope of Oral and Maxillofacial Surgery with expertise ranging from Corrective Jaw Surgery to Wisdom Tooth Removal. They also diagnose and treat Oral Pathology, Facial Trauma, TMJ Disorders, and perform a full range of Dental Implant Procedures. Call to schedule an appointment.

The whole staff is extremely pleasant, attentive and professional! If you HAVE to go to the…read moredentist, you can't do better than Dr. Rice!!

Dr Rice and his team are excellent providers of care. They are extremely knowledgeable, very…read morecompassionate and supportive when we first moved to the area eight years ago, research for a dental office and Dentist we could trust. We are so thankful for the recommendation to go to see Dr. Rice.

This is the most poorly managed office I have ever dealt with. My mother tried calling them for two…read moredays, and all we ever got was their voicemail system (and this was during their normal business hours per their voicemail system). We left them several messages, and never received a call back. We even tried their emergency system to no avail. We drove out to their office, and their doors were closed, AGAIN, this was during their NORMAL business hours per their voicemail system. If your insurance covers a different dental office in the area, I highly recommend you seek attention elsewhere. I've never left a google review before, but this is me seeing a flawed system, and speaking up! Attn.: Riverbed Dentistry, hire new (or more) staff to answer the phones, and modify your hours of operation so that they're up to date!

I chose this dentist through my insurance without looking at the reviews prior. I instantly…read moreregretted my decision when I spoke on the phone with Iris. She was rude during my 1st phone call to schedule an appointment for absolutely no reason. I was shocked at how she was speaking to me. She would make uncalled for comments through out the phone call making it seem that she was annoyed with everything I was saying. I haven't even visiting this dentist yet and I'm HAPPY I haven't after reading reviews. How is that lady still working there? The front desk staff and management make all the difference to make this place a good experience. Shaking my head.

Yesterday I had my temporary filling, and I couldn't have asked for a better experience…read more Dr. La Rocca and her assistant Christine were both amazing--very professional, kind, and they made me feel completely at ease. I really appreciated how he explained everything he was doing and both of them kept me updated throughout the procedure. What stood out to me the most is their authenticity. They are not just trying to please patients--they genuinely care and are very knowledgeable in what they do. I have nothing but high praise for their teamwork and service. I truly thank God for guiding me to such wonderful providers." Special mention also to another hygienist Jackie for also doing my teeth last time. Very grateful to her , & almost a the staff I have met.

Great customer service. The office staff is nice, especially Melody, she was very professional and…read morehelpful.

Absolutely the most attentive dentist I've met. The techs…read moreare all really friendly and professional, and Dr Bender took a lot of time to meet with me and go over options for care. I will absolutely refer family and friends here.

I used to like this place, but I am currently waiting to hear back about a refund. They have told…read moreme twice that they will call me back. They have not. I was told at the end of May that a refund check would be sent to me. I had a filling done back in May and I paid the amount they estimated I would owe. Got the bill from the insurance and I should have only paid half the amount that was estimated. No big deal. I called and was told my card would be refunded or a check would be sent. Two months later- Nothing! The sad part is this is not the first time this has happened. Back in 2016 I had to have a filling and the same thing happened. Same amount of money stolen from me because they claimed the insurance would not pay as much as they actually did. They even went after my dad for money for my account. I have dental insurance and my cleanings are fully covered. My dad was told I had an outstanding balance. First, I am a grown adult. They should not be telling my dad anything. Second, I never received a bill in the mail and they have never charged me for dental cleanings in the 5 years I have had my own insurance. I am going to call tomorrow and give them another chance to make this right. As of now they have overcharged me about $130 over the past 2 years and I am not happy about it.

Dr Masho is incredible! Everyone in the practice is Knowledgeable and friendly. Highly recommendread more

I am always pleased with the work on my teeth at Celebrating Smiles in Elgin, Illinois. Everyone…read moreis super friendly and efficient. Highly recommend this dental practice!!