I've been a patient at 1st Family for many years. I love the staff here and highly recommend their…read morepractice. I have found them to be professional, friendly and gentle.

Excellent staff always made to feel welcome and at ease. Dr. takes great care to do a quality…read moreprofessional job.

My dental implant procedure was completed on 23 December 2019…read more The result is amazing. The occlusion is excellent. During my last appointment for this procedure, Dr. Pottorff told me he had good news! Medicare has approved all of his claims and his certification remains in good standing with Medicare!

The dental receptionist could not answer my questions or concerns. The owner & lead dentist would…read morenot even call me back to discuss my case.

Receptionist and office manager are fine. Beyond that? Perfunctory exam and treatment. Charges…read moreare high compared to the market place, but they have 8 or 10 fully equipped exam rooms and one dentist, so somebody has to pay for that overhead and Randall Road rent! I won't be returning. Their estimate for work was $19,000. Other dentists have quoted $3-$5,000.

DO NOT go to this place. My 84 year old mother was scammed over $2400.00 with dentures SHE can not…read moreuse. They wouldn't take a credit card either. They told her her insurance (which btw she has dental insurance) they couldn't bill. They ONLY wanted cash. Bug red flag. My poor mother has not been able to eat solid foods since July of this year. On top of that the Dr Igor removed 5 teeth at one time ( on an elderly woman) which is un heard of. I would never ever go here. Please beware! . Shame on them.

1-star - Absolutely terrible experience at Signature Dental Group in Algonquin. I went in today for…read morea routine cleaning, but after wasting 20 minutes of my morning, they flat-out refused to provide any service because I declined dental x-rays. I made it clear I didn't want or feel the need for x-rays, and as a patient, it's my right to refuse them--plain and simple. Informed consent and patient autonomy are basic rights in healthcare, yet this office treated me like I had no say. They wouldn't even perform the cleaning without forcing x-rays on me first. No real explanation beyond "policy," no discussion of alternatives, and zero respect for my decision. This feels like nothing more than a blatant cash grab--pushing unnecessary radiation exposure and extra billing instead of focusing on actual patient care. The staff couldn't (or wouldn't) explain anything properly; they just see patients as dollar signs. Poor communication, zero empathy, and a complete disregard for patient rights. Signature Dental Group (and their "gentle" approach--ironic) is a joke. I will never return, and I strongly advise anyone reading this to go elsewhere. Find a dentist who actually listens to patients and respects their choices instead of strong-arming them into procedures. Save your time and money--avoid this place at all costs.

I was just there the other day and the dentist and the back staff are AMAZING!!!! The girl with…read moredark hair at the front (the one who answers the phone and handles the insurance) is completely NASTY!! God forbid you ask ANY QUESTIONS, you will not get an answer. You will be told to call insurance or HR. Clearly I don't have medical jargon memorized so when I ask a simple question, I'd like an answer with the nasty attitude removed!! I will go back because everyone else is great but will report you to the manager next time!!

Hygienist Allie was amazing, so friendly, patient, calmed my nerves. She is so knowledgeable and…read moreoffered great, easy to follow advice on how to keep my mouth healthy. Highly recommend!

I have been trying to make an appointment for my son for 2 weeks. Everytime I make the appointment…read moreI receive a call from a manager who tells me they don't see kids and wants to refer me to a place that doesn't accept my insurance. I then have my insurance call them so they can provide them the details of the provider to send the referral to and they refuse, saying my son needs to be seen. But then say they don't see kids. The manager was willing to give me a referral to a place I'd have to pay out of pocket money to, but not the place that accepts my insurance. Then the manager refused to speak with me while I had my insurance on the phone. Don't go here. It's a money grab with poor service.

We had a great experience with Dr. Romanelli and his staff. From the very start, Kathy, the…read morereceptionist was incredibly welcoming and helpful and even called a few days in advance to confirm my appointment. Diane, the hygienist was very thorough, informative, and friendly. I felt at ease and appreciated how warm and inviting everyone was at the office. Dr. Romanelli does a great job and is a funny guy. Definitely makes a trip to the dentist more enjoyable. A great place to go for your dental work!

Will never go back. Terrible service. Rude staff. Terrible experience. Very unprofessional.read more

I wish I could write an excellent review of the doctors explanation and even the work of the…read morehygienist but the front desk staff made my visit the worst one I've EVER had. I don't care how great or comfortable everything was, if the people who you FIRST see when you walk in the door, can ruin your whole experience....nothing after that is worth it at all. Just today alone, my balance changed 3 times. First I owed 247, then some excuse about the copay my insurance didn't cover so now 297, then after arguing on the phone after walking out, the balance was now 207 because they agreed that they made a mistake. Then after all that, the office manager finally calls us back and states that the balance is actually 247! If the front desk staff is that incompetent, maybe they should be cleaning house and not teeth.

Dr. An is an Amazing dentist, probably the best I've ever been to and I've had consistent dental…read morecare since early childhood. Dr. An saved a tooth another dentist told me I would need a root canal and crown. Dr An is very gentle and I trust him with my precious teeth. He cares about their health not just trying to line his pockets like a lot of other careless dentists. He takes the extra time to make sure the job is done to the best of ability. His office is now state of the art, but I remember when he first started out. His level of care has yet to be matched by any other provider. Oh word to the wise, that's why you need to book a Saturday appt like 4 months in advance and for Pete's sake be on time!

This place is so awesome!!! My daughter has Issues with sitting still and anxiety. This is the…read moreFirst Lady to ever get my daughter calm and not move. This is the second time here and she was amazing. It's impossible to put into words what a person like here means to a family like ours. The scale review doesn't do her justice!

There are new dentists that took over this practice. I went to previous dentists and they were a 4…read moreStar. New dentists and staff are a 5 + Star. I went to several dental practices in the past and always had dental anxiety. This is the first office that I did not dread going to. Staff is friendly, knowledgeable and efficient. My visits have been pain free. I even got braces as an adult by this practice. They do it all and didn't have to be sent out to see a specialist as most practices typically send you to another office. This is a husband and wife dental team that hired a staff of experts and are really doing dentistry at its highest level. Glad it's close to my home too, but truly, I would travel far to see them now that I know how great they are.

Came to Dr. Walia for a cleaning/bi-annual checkup. Upon arrival, I was informed she had no…read morehygienist, which was shocking to me. I naively didn't realize it wasn't always standard to have one. The polishing she did was no more than 30 seconds, only to the exterior of my teeth. I was informed I had a few cavities and Dr. Walia scheduled me for an appointment to get them filled. At this appointment, she only filled one of these cavities (it was not intensive, maybe 15 minutes in-and-out) and informed me she'd be scheduling me for another appointment for the rest, explaining that she didn't want to numb both sides of my mouth and risk me biting my tongue. That's reasonable. I arrived for the next appointment. Dr. Walia's assistant (who she actively degraded throughout my first two appointments) was absent and her receptionist filled in. It's unclear if the receptionist had any training... Again, this was a quick appointment: in and out. The cavity was so minor that we agreed not to use novocain. Yet, I was told I'd have to make yet another appointment for the next cavity. This was scheduled this upcoming Monday, despite my frustration with the process. Just wanted to get it over with. Today, I received a call from Dr. Walia herself, asking to reschedule due to staffing. We agreed on a new date and I did express my frustrations regarding the process. We disconnected and I soon received a text and a call back from Dr. Walia, stating she could keep my original appointment. I expressed concern due to her staffing issues on that date and requested to keep the rescheduled time. Dr. Walia continued to push that she could do the filling on the original appointment date, despite previously indicating she didn't have proper help. At that point, I requested she cancel my appointment and forward me my X-rays from the initial appointment via email so I can continue with a more appropriate dentist. I guess we'll see if I even get those... In providing my email to Dr. Walia, she realized she was not speaking with the patient she had thought she was talking to, noting in surprise that I was not a woman named "Julia." I only hope that her attention to detail holds up better in her dental work.

Dr walia is one of the Best dentists I have worked with. She goes above and beyond call of dutyread more

I had a lot of negative dental experiences growing up and making cleaning appointments has always…read moregiven me anxiety. Dartmoor Dental is the first place where I actually feel comfortable going. Specifically Becky the dental hygenist was amazing today. After my last experience of being lectured for the majority of the appointment by the hygenist, I left upset and was hesitant to follow through on going to make my next cleaning appointment. Becky was knowledgeable, caring, realistic and made this experience so easy. I will for sure be making all my future appointments with her! Thank you for changing my attitude about going in for dental care.

My husband and I have used many mediocre dentists over the years. Dartmoor Dental was recommended…read moreto me by a stranger in a brief conversation when I admired her shoes. I'm so thankful she did; we have had nothing but good experiences at Dartmoor. Dr. Harris is friendly and professional, and her work is excellent. The entire staff is welcoming and takes excellent care of patients.