Dr. A and his staff are the best around town. It says I need 85 characters so I'm just gonna keep…read moretyping.

I've been a patient at 1st Family for many years. I love the staff here and highly recommend their…read morepractice. I have found them to be professional, friendly and gentle.

The dental receptionist could not answer my questions or concerns. The owner & lead dentist would…read morenot even call me back to discuss my case.

This has been a journey for me, I had a root canal that went bad, I had to have two teeth pulled,…read moreand lost bone due to an infection. Dr. Pottorff came to the rescue. He built the bone back up it took 6 moths to heal, and now I was finally able to get my implant, the implant post is in and had no problems, no pain really. Dr.Pottorf and staff are great. I'm so glad I was referred to him. He gets a double AA+ from me and a huge recommendation.

Receptionist and office manager are fine. Beyond that? Perfunctory exam and treatment. Charges…read moreare high compared to the market place, but they have 8 or 10 fully equipped exam rooms and one dentist, so somebody has to pay for that overhead and Randall Road rent! I won't be returning. Their estimate for work was $19,000. Other dentists have quoted $3-$5,000.

DO NOT go to this place. My 84 year old mother was scammed over $2400.00 with dentures SHE can not…read moreuse. They wouldn't take a credit card either. They told her her insurance (which btw she has dental insurance) they couldn't bill. They ONLY wanted cash. Bug red flag. My poor mother has not been able to eat solid foods since July of this year. On top of that the Dr Igor removed 5 teeth at one time ( on an elderly woman) which is un heard of. I would never ever go here. Please beware! . Shame on them.

1-star - Absolutely terrible experience at Signature Dental Group in Algonquin. I went in today for…read morea routine cleaning, but after wasting 20 minutes of my morning, they flat-out refused to provide any service because I declined dental x-rays. I made it clear I didn't want or feel the need for x-rays, and as a patient, it's my right to refuse them--plain and simple. Informed consent and patient autonomy are basic rights in healthcare, yet this office treated me like I had no say. They wouldn't even perform the cleaning without forcing x-rays on me first. No real explanation beyond "policy," no discussion of alternatives, and zero respect for my decision. This feels like nothing more than a blatant cash grab--pushing unnecessary radiation exposure and extra billing instead of focusing on actual patient care. The staff couldn't (or wouldn't) explain anything properly; they just see patients as dollar signs. Poor communication, zero empathy, and a complete disregard for patient rights. Signature Dental Group (and their "gentle" approach--ironic) is a joke. I will never return, and I strongly advise anyone reading this to go elsewhere. Find a dentist who actually listens to patients and respects their choices instead of strong-arming them into procedures. Save your time and money--avoid this place at all costs.

I was just there the other day and the dentist and the back staff are AMAZING!!!! The girl with…read moredark hair at the front (the one who answers the phone and handles the insurance) is completely NASTY!! God forbid you ask ANY QUESTIONS, you will not get an answer. You will be told to call insurance or HR. Clearly I don't have medical jargon memorized so when I ask a simple question, I'd like an answer with the nasty attitude removed!! I will go back because everyone else is great but will report you to the manager next time!!

My wife and I went to Aspen Dental in Algonquin Il because we just moved here. I was leery because…read morethey had so many open times for appointments. They took bite wing X-Rays for my wife and said she needed a deep cleaning and they would not do a regular cleaning. The staff were very rude. We did not believe them and we walked out. We went to a local dentist. The local dentist office did a regular cleaning and said she does not need any work on her teeth. After our experience, I looked at reviews of Aspen across different review platforms. I messed up because, if I researched Aspen properly, I would never have gone to this corporate dental scam office. I wish I could give them 0 stars but that is not an option. Beware!

I have been trying to make an appointment for my son for 2 weeks. Everytime I make the appointment…read moreI receive a call from a manager who tells me they don't see kids and wants to refer me to a place that doesn't accept my insurance. I then have my insurance call them so they can provide them the details of the provider to send the referral to and they refuse, saying my son needs to be seen. But then say they don't see kids. The manager was willing to give me a referral to a place I'd have to pay out of pocket money to, but not the place that accepts my insurance. Then the manager refused to speak with me while I had my insurance on the phone. Don't go here. It's a money grab with poor service.

We had a great experience with Dr. Romanelli and his staff. From the very start, Kathy, the…read morereceptionist was incredibly welcoming and helpful and even called a few days in advance to confirm my appointment. Diane, the hygienist was very thorough, informative, and friendly. I felt at ease and appreciated how warm and inviting everyone was at the office. Dr. Romanelli does a great job and is a funny guy. Definitely makes a trip to the dentist more enjoyable. A great place to go for your dental work!

Will never go back. Terrible service. Rude staff. Terrible experience. Very unprofessional.read more

I wish I could write an excellent review of the doctors explanation and even the work of the…read morehygienist but the front desk staff made my visit the worst one I've EVER had. I don't care how great or comfortable everything was, if the people who you FIRST see when you walk in the door, can ruin your whole experience....nothing after that is worth it at all. Just today alone, my balance changed 3 times. First I owed 247, then some excuse about the copay my insurance didn't cover so now 297, then after arguing on the phone after walking out, the balance was now 207 because they agreed that they made a mistake. Then after all that, the office manager finally calls us back and states that the balance is actually 247! If the front desk staff is that incompetent, maybe they should be cleaning house and not teeth.

They did a fine job on cleaning my teeth and I had no problem with the actual dental work. They do…read moretry and sell you this electronic screening for cancer. Myself, I think this is all about getting extra money by using the big C-word as a scare tactic. Then they told me I needed a crown. So they would have their billing person check with my insurance to see if I am covered for the procedure. When I asked the girl that handles this in the office, she told me the price is $200 if I am covered and $1300 if not. I would have to call my insurance company to see if I am covered. Is that not what you are paid to do? I will find a new dentist office that will follow through on behalf of their customers.

This place is so awesome!!! My daughter has Issues with sitting still and anxiety. This is the…read moreFirst Lady to ever get my daughter calm and not move. This is the second time here and she was amazing. It's impossible to put into words what a person like here means to a family like ours. The scale review doesn't do her justice!

There are new dentists that took over this practice. I went to previous dentists and they were a 4…read moreStar. New dentists and staff are a 5 + Star. I went to several dental practices in the past and always had dental anxiety. This is the first office that I did not dread going to. Staff is friendly, knowledgeable and efficient. My visits have been pain free. I even got braces as an adult by this practice. They do it all and didn't have to be sent out to see a specialist as most practices typically send you to another office. This is a husband and wife dental team that hired a staff of experts and are really doing dentistry at its highest level. Glad it's close to my home too, but truly, I would travel far to see them now that I know how great they are.

Came to Dr. Walia for a cleaning/bi-annual checkup. Upon arrival, I was informed she had no…read morehygienist, which was shocking to me. I naively didn't realize it wasn't always standard to have one. The polishing she did was no more than 30 seconds, only to the exterior of my teeth. I was informed I had a few cavities and Dr. Walia scheduled me for an appointment to get them filled. At this appointment, she only filled one of these cavities (it was not intensive, maybe 15 minutes in-and-out) and informed me she'd be scheduling me for another appointment for the rest, explaining that she didn't want to numb both sides of my mouth and risk me biting my tongue. That's reasonable. I arrived for the next appointment. Dr. Walia's assistant (who she actively degraded throughout my first two appointments) was absent and her receptionist filled in. It's unclear if the receptionist had any training... Again, this was a quick appointment: in and out. The cavity was so minor that we agreed not to use novocain. Yet, I was told I'd have to make yet another appointment for the next cavity. This was scheduled this upcoming Monday, despite my frustration with the process. Just wanted to get it over with. Today, I received a call from Dr. Walia herself, asking to reschedule due to staffing. We agreed on a new date and I did express my frustrations regarding the process. We disconnected and I soon received a text and a call back from Dr. Walia, stating she could keep my original appointment. I expressed concern due to her staffing issues on that date and requested to keep the rescheduled time. Dr. Walia continued to push that she could do the filling on the original appointment date, despite previously indicating she didn't have proper help. At that point, I requested she cancel my appointment and forward me my X-rays from the initial appointment via email so I can continue with a more appropriate dentist. I guess we'll see if I even get those... In providing my email to Dr. Walia, she realized she was not speaking with the patient she had thought she was talking to, noting in surprise that I was not a woman named "Julia." I only hope that her attention to detail holds up better in her dental work.

Dr walia is one of the Best dentists I have worked with. She goes above and beyond call of dutyread more

We have been patients for years. New dentists are there now but the service remains excellent…read more Everyone on the staff is friendly and helpful.

Needed a new crown! Dr Malek is an outstanding dentist and also the dental assistant, Meghan!! I…read moresaw Norine, dental hygienist last week, she too does excellent work. The front desk people couldn't be nicer!! This is a great practice!!!!