Their service people are rushed, rude and arrogant. I used to think well of this place until I had…read morerepairs, warranty repairs. One part didn't fit into the warranty and they made me COME INTO THE STORE in order to pay for the part before they would order it. That came from China so took over a MONTH to get. Then they called me and, oh sorry, it might be your mother board, that is covered, but more time still. Meanwhile my daughter is borrowing a laptop for school. They might be technically competent, I can't frankly tell, but they are just jerks to deal with. Very nice guys when you are buying though, but that is what they really wanted right? For me to say screw it, I will just buy a new laptop.

Had my computer brought in, it was apparently broken, so I bought a brand new one $3000, kept the…read morePSU, and GPU Though. Nothing but blue screens and problems 8-9 months on and off, spending gas money driving there and back, hauling the computer in and out, and giving them service charge money for no apparent reason. All for me to find out ON MY OWN that it was the power supply... even though they "tested it" ... this company is ridiculous, I don't know If it's the idiots at this specific store at 58th, or just the general lack of good technicians because of diversity hiring, but my god their service is atrocious. Why i had to pay a service charge when I figured out the problem, is actual comedy. Avoid at all costs. Absolute air heads, all of them.

No, I don't want a giant pack of batteries. No, my cell phone doesn't get service in your store. No…read moreI don't want to switch service providers because of it. No I would not like to buy an extended warranty. I would just like to purchase this wickedly overpriced generic brand iPhone cable and be on my way. It was until I found out that the dollar store in the same mall carries a lot of the electronic accessories, cables, chargers etc. that I would go to The Source. Granted, the accessories they carry are a higher quality than a dollar store, they're still really high priced for what they are. I'm not even one to only want the cheapest item out there, either. I am often very willing to pay more for a superior product. What I don't dig is the high pressure sales people, trying to get me to buy things that I don't want or need, many of whose questions I outlined at the beginning of this review. While this cliche used car salesman tactic might bump your sales in the short term, it makes me feel really uncomfortable and I don't want to return.

This was the worst service I've ever experienced at a retail store. After waiting to speak to…read moresomeone for a number of minutes, I finally approached a fat man with a beard and glasses to get some answers to my questions. Now, I'm not sure if the man was deaf, but even so, he should have understood the body language in that I walked directly up to him with an item in my hand and started talking. He outright ignored me and proceeded to the counter where he started typing nonsense into his computer. I couldn't believe it. I throw the item down and walked out of the place. The worst part is that I believe the fat man was actually the manager. If he didn't have time to talk to me (I imagine whatever he was typing into the computer must have been ridiculously important) he should have said "I'll be right with you" or sent someone else to help me. But the fat man didn't even have the basic human decency to acknowledge my presence. I will never go back there again, I'd rather drive someplace else.

Came here to look for the Nintendo Switch. Too bad no inventory. So the sales person was very nice…read moreand friendly. He said I should call and they can put one on hold. But of course, I would have to try my luck and call on the day of the shipment. They haven't got a shipment in for awhile so they don't know when but should be soon. I later walked around the store and I have to say. Yes it was quiet on a weekday but the layout is pretty good. Its spacious and comfortable to walk around. Good exercise and you get to browse the store.

Thank you to Russell for helping us identify a gift card scam before we actually made our purchase…read more We appreciate you!

I am so happy and had a great experience with open box techs who fixed my computer. its working…read moreperfectly awesome now and works like brand new computer. The techs and staff were very accommodating to my needs. I would highly recommend them all. Thanks guys -Rosciel De Castro-

My dad purchased a TV that was advertised at a discounted price on their website. When he visited…read morethe store, the owner confirmed they had it in stock, so he paid upfront and was told he would get a call once it arrived for pickup. A week later, the same employee who sold it to him said the shipment was delayed and gave him a new date for the next delivery. He was never called about that delay, and he was never called when the shipment supposedly arrived either. After about two weeks with no word, he went to the store himself, and that same employee told him they now had zero stock of the TV he had already paid for. He called another location of the same store, and someone there said they had a couple of TVs in stock and asked him to wait fifteen minutes while they arranged pickup. Over half an hour passed with no call back, so he drove over, only to be told in person that they did not actually have it either. Between the lack of communication, the contradicting information from two locations, and paying upfront for a product that was never actually available, I cannot recommend shopping here. This was, without question, the worst customer experience I've had with a retailer.

Stay away. Sold defective computer power supply and would not refund money. Power supply did not…read morepower computer when another power supply did. Clearly defective. Confirmed with volt meter. He said I had 14 days to return but did Not honour. I gave him defective power supply back but he would NOT refund. Buyer beware.

Every time I go into open box, any location I find every person is super friendly. I purchased an…read moreiMac a MacBook Dyson fans as well as TVs. They always go above and beyond and have the best prices. I would recommend any open box to anyone.

I have been in the field of electronic telecommunications for the last sixty years. It is OpenBox-…read moreSunridge location of Calgary location where I can see the combination of audio-visual technology products and the right experts of the technology are under the same roof. The store setup and the sales associate hospitality are second to none!!! I do invite my review readers to go there and see it and believe it. They are great and deserve not less than Five Stars! Keep it up!!

I bought a used laptop. It was bad and they gave me another one. That one didn't boot up all the…read moretime. I took it bad at least 3 times with no change. I purchased a new ssd drive from them because it was bad but still the same. Finally the warranty ran out and they offered me a used one the next model older for $100 more. At that point I was over $500 in and still needed to spend more. I took the poor one home. Maybe that is the problem buying used but the same model was $100 cheaper on buy and sell. If I was going to take a risk I should have paid less to start.

In this town where specialized computer parts are concerned, pretty much everyone knows about…read moreMemory Express, and then there's everyone else. But among those are the 2 Computer Rack stores in Calgary (and the 3rd in Toronto), a friendly association of stores that also knows computer parts and knows them well. While not admittedly having the same scale as Memory, they do have an interesting selection of components and parts that most stores don't seem to carry. More importantly, they also have a better selection on individual parts and miscellaneous connections than pretty much any computer store in the city, at better overall pricing as well. Joel, in the South store, is pretty much a font of knowledge, as he runs the business with his family and staff. His recommendations are treated by a fair number of techs in the city like gold. Overall, I like the store, and it has the personal touch to everything. It's in a new location with an especially interesting toy store next door, which is for another review. PS: He also offers standard computer services like custom builds, virus removal and repairs, all at reasonable pricing. #45 of Yelp's 30-Day review Challenge