My dad purchased a TV that was advertised at a discounted price on their website. When he visited the store, the owner confirmed they had it in stock, so he paid upfront and was told he would get a call once it arrived for pickup.
A week later, the same employee who sold it to him said the shipment was delayed and gave him a new date for the next delivery. He was never called about that delay, and he was never called when the shipment supposedly arrived either. After about two weeks with no word, he went to the store himself, and that same employee told him they now had zero stock of the TV he had already paid for.
He called another location of the same store, and someone there said they had a couple of TVs in stock and asked him to wait fifteen minutes while they arranged pickup. Over half an hour passed with no call back, so he drove over, only to be told in person that they did not actually have it either.
Between the lack of communication, the contradicting information from two locations, and paying upfront for a product that was never actually available, I cannot recommend shopping here. This was, without question, the worst customer experience I've had with a retailer. read more
