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    Computer Rack

    3.3 (8 reviews)
    ModerateComputers

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    OpenBox Macleod

    OpenBox Macleod

    (7 reviews)

    I purchased 4 desktop computers complete with monitor, keyboard and mouse. I am very novice at…read morecomputers but had been referred by a friend and thought I could trust them with advice and good used computers for my new business. NOT TRUE. Once I purchased the computers I hired an IT guy to configure them with the printer in the office etc. The IT guy said do you realize you paid more than brand new monitors cost and that the computers are at the end of their lifecycle. They were years older than I was told. I was also told they were getting all the computers ready and serviced. When my IT guy opened the covers, he found they had been well used by a large organization and were very old and could not be upgraded to the newest operating system Windows 11. Furthermore, each computer was full of hair, fuzz and dirt and some of the fans didn't work. I complained and Open Box Macleod allowed me to trade the monitors for a credit. One thing I used the credit for was to buy an expensive coffee grinder. The grinder did not work so I took it back to Open Box Macleod. They said they could only send it in for repair. Months went by and still no coffee grinder. I went to the store many times in person and they shrugged me off and would not refund me and refused to help. I spent about $4000 and if I had the time, I would stand in front of their horrible, dishonest, disreputable Open Box Macleod location and tell them all my story. Worst Place to buy anything. They cannot be trusted. I am literally ashamed I fell for this discount store.... it is far worse than buying from a new supplier.

    They are the best I spoke yesterday and today with 1 of the guys to purchase a ninja foodi grill…read more5in1 Indoor with 120 $ but when I was there the product was sold by mistake. But....... they give me a new ninja grill 7in1 Indoor at the same price. You guys are amazing. I will recommend you guys to all my friends. You really make my day. Bless you guys

    Best Buy

    Best Buy

    (17 reviews)

    $$

    The TV: I purchased a Sony Bravia TV five years ago from…read moreBest Buy on Boxing Day, brand new. The picture quality was generally good. HDR was hit or miss, but after tweaking the settings, we were quite satisfied. The TV had some odd glitches--intermittent Wi-Fi issues and casting problems--but I chalked it up to my phone apps or router. Looking back, I'm starting to wonder if the problems were due to the TV running Android 9 (we're on version 14 now... lol). The main issue came later. About six months ago, I noticed a strange flicker from one spot during a particularly bright movie scene. It wasn't consistent, so I didn't think much of it. About three months later, the flicker became constant and much more noticeable. I consulted a Sony rep at Best Buy, who suggested adjusting the brightness settings and doing a factory reset--none of which helped. A couple of electronics experts diagnosed it as flickering LEDs. Fast forward to now: the TV consistently flickers in 4-5 spots. After five years, we're extremely disappointed--especially considering Sony's reputation for quality. The Service: I started by calling Sony. I didn't expect much, but the Sony rep at Best Buy gave me some hope. He was surprised the TV lasted only five years and told me Sony values its reputation for product quality and customer service. According to him, they might offer a repair or credit toward a new TV. Encouraged, I contacted Sony, explained my situation, and expressed my disappointment--especially considering how much my family has supported the brand. After some back and forth, they essentially said "sorry about your luck" and referred me to a repair shop in Edmonton... I live in Calgary. So I'm expected to drive or ship a 65" TV three hours north? Unbelievable. Next, I went to the Best Buy location where I'd purchased the TV. I had paid $230 for an extended Geek Squad warranty, which lasted four years. Even though it had expired, I hoped they might offer some support. I was shocked to learn that Geek Squad does not repair televisions. I had assumed that Geek Squad diagnosed and repaired electronics--but apparently not. When I asked if they knew of any repair shops in Calgary, three employees had no idea. That was surprising. Even more baffling? When I asked about potential repair costs, they confidently quoted $300-$500--even though they don't fix TVs or know where to send them. A conveniently discouraging estimate that nudges customers toward buying new. That was also the first time I heard the phrase, "TVs now only last a couple of years; you'll be lucky to get five out of one." Armed with this depressing insight, I went to the customer service desk. I explained the situation to two employees, who all but immediately dismissed me. One took my receipt and reiterated the obvious: the warranty had expired. I asked if it was normal for a TV to fail after five years. That's when both employees parroted the same line about TVs only lasting a couple of years. I then questioned why they offer a four-year warranty--just shy of the "lucky five" lifespan. I also explained that we specifically bought from Best Buy believing we'd have support through Geek Squad. Again, my concerns were met with shrugs. And the cherry on top? They ended the conversation by suggesting I check out the new TVs on sale. Long Story Short... This entire experience has left me feeling utterly ripped off. We spent $900 on what was supposed to be a "high-quality" Sony television--only for it to fail after five years. We paid another $230 for what now seems like a glorified Ponzi scheme disguised as extended technical support. Both Sony and Best Buy's tech departments claim TVs aren't worth repairing anymore, and customer service wrapped this all up with a figurative bow by telling me it's out of their hands and suggesting I spend another $1,300 every five years. Don't buy a Sony TV--quality just isn't there anymore. And don't buy electronics from Best Buy expecting meaningful tech support or service.

    I have dealt with Geek Squad for years. I recently updated from Windows 10 to 11 on my desktop…read morecomputer. GS remote tried to do the install but it crashed. Only option was to take it into GS Deerfoot Meadows. My first contact was with Kashmi Chadha. I left my computer with her after spending time explaining what happened. She listened and came up with a game plan. The repair wasn't a simple one but she did a fantastic job, even got some older software working again which was amazing. Kashmi certainly wrote the book on Customer Service and gets 5 stars from me. Thanks for a great job Kashmi.

    Staples

    Staples

    (12 reviews)

    $$

    We had the best service by COLEMAN today. I am 79 and my husband is 84. I wanted a Samsung watch,…read morenot only was COLEMAN great at setting everything up for me, not once did we feel we were an inconvenience to him. He treated us as if we were "normal" people with tech savvy. We have been to other places, and gestures are made about us being "old". My hope is that COLEMAN will stay at this Staples whenever I need anything, I will be looking for him. If you need help, ask for COLEMAN, he is GREAT. Heather

    The Staples Chinook Centre location is terrible!…read more On November 17th, I went to the Staples store across from Chinook Centre in Calgary and purchased three items: an adjustable table for $682, a HP laptop for $450 and a window software package for $130. I took the laptop and the software package home and did not open them. (The table was to be delivered to me). When I checked my email that night, I accidentally found out that the HP laptop I purchased only had a two-star rating. I went back to Staples the next day trying to return the laptop and the software package. The clerk refunded me for the laptop but said he could not refund the software package and got the sales manager to the counter. The sales manager told me the software package was final sale. I said nobody ever told me that. He said it was a software, everybody knew they were always final sale. I said I did not know. He said the information was printed on the back of the receipt. But one doesn't get the receipt before making a purchase, right? By the time he/she paid for the item, it would be too late. I argued that when there's a final sale, they should put a sign beside the item showing that. Also, the salesperson and the store clerks should tell the customer BEFORE she paid for the item, not to expect the customer to read the fine print on the back of the receipt afterward. I showed him I didn't break the seal on the back of the software card. It was the proof that I did not use it. He said the software package was already activated. I asked him who did that since I didn't. He didn't answer me. I figured it was activated when I made the purchase. I asked him to deactivate it. Eventually, the sales manager said he would refund me but I was no longer allowed to go to that location. I received an email survey from Staple head office shortly after. I told them the story. I received a reply, saying that they could not find the evidence of my purchase even though I emailed the receipt to them. The person also said that software packages are not refundable once opened. I told her clearly in my first e-mail that I had never opened that package. After I told her for a second time, she asked me to contact the local store to resolve my problem. It was totally useless to complain to their head office. So, when their staff member didn't do their job properly, the customer is punished. As a long-term customer to Staples, especially to that location because it is the nearest one to my house, I am officially banned from the store.

    Computer Rack - computers - Updated May 2026

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