Visions has since reached out to correct this issue, and I'm very happy with the result. Their…read moremanager did reach out and worked internally to make sure my TV was delivered the day after my review, staying in constant contact till the job was done. They even went above and beyond and worked outside their normal hours to get me my product, which is extraordinary service. I have since been in store and discussed with the team, and will happily shop at Visions again.

I recommend Mo great service helped me out a lot will be coming here for all my electronic needs…read more Thanks

Exceptional support. Their service department is great to work with providing highly knowledgeable…read moreand professional support. The team explains exactly what is going on and what is needed, never over-selling. Shout out to Narius and Matthew as they are EXCEPTIONALLY professional, courteous and knowledgeable. I have worked with the Memory Express team since they were a little "hole in the wall" quite literally and would never go elsewhere. Thank you so much for all the support over the years. The team will not steer you wrong.

Their service people are rushed, rude and arrogant. I used to think well of this place until I had…read morerepairs, warranty repairs. One part didn't fit into the warranty and they made me COME INTO THE STORE in order to pay for the part before they would order it. That came from China so took over a MONTH to get. Then they called me and, oh sorry, it might be your mother board, that is covered, but more time still. Meanwhile my daughter is borrowing a laptop for school. They might be technically competent, I can't frankly tell, but they are just jerks to deal with. Very nice guys when you are buying though, but that is what they really wanted right? For me to say screw it, I will just buy a new laptop.

I purchased 4 desktop computers complete with monitor, keyboard and mouse. I am very novice at…read morecomputers but had been referred by a friend and thought I could trust them with advice and good used computers for my new business. NOT TRUE. Once I purchased the computers I hired an IT guy to configure them with the printer in the office etc. The IT guy said do you realize you paid more than brand new monitors cost and that the computers are at the end of their lifecycle. They were years older than I was told. I was also told they were getting all the computers ready and serviced. When my IT guy opened the covers, he found they had been well used by a large organization and were very old and could not be upgraded to the newest operating system Windows 11. Furthermore, each computer was full of hair, fuzz and dirt and some of the fans didn't work. I complained and Open Box Macleod allowed me to trade the monitors for a credit. One thing I used the credit for was to buy an expensive coffee grinder. The grinder did not work so I took it back to Open Box Macleod. They said they could only send it in for repair. Months went by and still no coffee grinder. I went to the store many times in person and they shrugged me off and would not refund me and refused to help. I spent about $4000 and if I had the time, I would stand in front of their horrible, dishonest, disreputable Open Box Macleod location and tell them all my story. Worst Place to buy anything. They cannot be trusted. I am literally ashamed I fell for this discount store.... it is far worse than buying from a new supplier.

They are the best I spoke yesterday and today with 1 of the guys to purchase a ninja foodi grill…read more5in1 Indoor with 120 $ but when I was there the product was sold by mistake. But....... they give me a new ninja grill 7in1 Indoor at the same price. You guys are amazing. I will recommend you guys to all my friends. You really make my day. Bless you guys

Mustafa is fantastic he fixed everything I am g to recommend him to my friends. I am very happy…read morewith his work.

I had an issue with screen on teams. Tech Expresso schedule a return visit right very happy with…read moretier service

False opening and closing hours! I tried to call there phone number no one is picking upread more

stopped in to get my phone screen protector changed, fast service. Looking around they have a…read morepretty good supply of refurbished laptops at good prices for sale.

The TV: I purchased a Sony Bravia TV five years ago from…read moreBest Buy on Boxing Day, brand new. The picture quality was generally good. HDR was hit or miss, but after tweaking the settings, we were quite satisfied. The TV had some odd glitches--intermittent Wi-Fi issues and casting problems--but I chalked it up to my phone apps or router. Looking back, I'm starting to wonder if the problems were due to the TV running Android 9 (we're on version 14 now... lol). The main issue came later. About six months ago, I noticed a strange flicker from one spot during a particularly bright movie scene. It wasn't consistent, so I didn't think much of it. About three months later, the flicker became constant and much more noticeable. I consulted a Sony rep at Best Buy, who suggested adjusting the brightness settings and doing a factory reset--none of which helped. A couple of electronics experts diagnosed it as flickering LEDs. Fast forward to now: the TV consistently flickers in 4-5 spots. After five years, we're extremely disappointed--especially considering Sony's reputation for quality. The Service: I started by calling Sony. I didn't expect much, but the Sony rep at Best Buy gave me some hope. He was surprised the TV lasted only five years and told me Sony values its reputation for product quality and customer service. According to him, they might offer a repair or credit toward a new TV. Encouraged, I contacted Sony, explained my situation, and expressed my disappointment--especially considering how much my family has supported the brand. After some back and forth, they essentially said "sorry about your luck" and referred me to a repair shop in Edmonton... I live in Calgary. So I'm expected to drive or ship a 65" TV three hours north? Unbelievable. Next, I went to the Best Buy location where I'd purchased the TV. I had paid $230 for an extended Geek Squad warranty, which lasted four years. Even though it had expired, I hoped they might offer some support. I was shocked to learn that Geek Squad does not repair televisions. I had assumed that Geek Squad diagnosed and repaired electronics--but apparently not. When I asked if they knew of any repair shops in Calgary, three employees had no idea. That was surprising. Even more baffling? When I asked about potential repair costs, they confidently quoted $300-$500--even though they don't fix TVs or know where to send them. A conveniently discouraging estimate that nudges customers toward buying new. That was also the first time I heard the phrase, "TVs now only last a couple of years; you'll be lucky to get five out of one." Armed with this depressing insight, I went to the customer service desk. I explained the situation to two employees, who all but immediately dismissed me. One took my receipt and reiterated the obvious: the warranty had expired. I asked if it was normal for a TV to fail after five years. That's when both employees parroted the same line about TVs only lasting a couple of years. I then questioned why they offer a four-year warranty--just shy of the "lucky five" lifespan. I also explained that we specifically bought from Best Buy believing we'd have support through Geek Squad. Again, my concerns were met with shrugs. And the cherry on top? They ended the conversation by suggesting I check out the new TVs on sale. Long Story Short... This entire experience has left me feeling utterly ripped off. We spent $900 on what was supposed to be a "high-quality" Sony television--only for it to fail after five years. We paid another $230 for what now seems like a glorified Ponzi scheme disguised as extended technical support. Both Sony and Best Buy's tech departments claim TVs aren't worth repairing anymore, and customer service wrapped this all up with a figurative bow by telling me it's out of their hands and suggesting I spend another $1,300 every five years. Don't buy a Sony TV--quality just isn't there anymore. And don't buy electronics from Best Buy expecting meaningful tech support or service.

I have dealt with Geek Squad for years. I recently updated from Windows 10 to 11 on my desktop…read morecomputer. GS remote tried to do the install but it crashed. Only option was to take it into GS Deerfoot Meadows. My first contact was with Kashmi Chadha. I left my computer with her after spending time explaining what happened. She listened and came up with a game plan. The repair wasn't a simple one but she did a fantastic job, even got some older software working again which was amazing. Kashmi certainly wrote the book on Customer Service and gets 5 stars from me. Thanks for a great job Kashmi.

We had the best service by COLEMAN today. I am 79 and my husband is 84. I wanted a Samsung watch,…read morenot only was COLEMAN great at setting everything up for me, not once did we feel we were an inconvenience to him. He treated us as if we were "normal" people with tech savvy. We have been to other places, and gestures are made about us being "old". My hope is that COLEMAN will stay at this Staples whenever I need anything, I will be looking for him. If you need help, ask for COLEMAN, he is GREAT. Heather

The Staples Chinook Centre location is terrible!…read more On November 17th, I went to the Staples store across from Chinook Centre in Calgary and purchased three items: an adjustable table for $682, a HP laptop for $450 and a window software package for $130. I took the laptop and the software package home and did not open them. (The table was to be delivered to me). When I checked my email that night, I accidentally found out that the HP laptop I purchased only had a two-star rating. I went back to Staples the next day trying to return the laptop and the software package. The clerk refunded me for the laptop but said he could not refund the software package and got the sales manager to the counter. The sales manager told me the software package was final sale. I said nobody ever told me that. He said it was a software, everybody knew they were always final sale. I said I did not know. He said the information was printed on the back of the receipt. But one doesn't get the receipt before making a purchase, right? By the time he/she paid for the item, it would be too late. I argued that when there's a final sale, they should put a sign beside the item showing that. Also, the salesperson and the store clerks should tell the customer BEFORE she paid for the item, not to expect the customer to read the fine print on the back of the receipt afterward. I showed him I didn't break the seal on the back of the software card. It was the proof that I did not use it. He said the software package was already activated. I asked him who did that since I didn't. He didn't answer me. I figured it was activated when I made the purchase. I asked him to deactivate it. Eventually, the sales manager said he would refund me but I was no longer allowed to go to that location. I received an email survey from Staple head office shortly after. I told them the story. I received a reply, saying that they could not find the evidence of my purchase even though I emailed the receipt to them. The person also said that software packages are not refundable once opened. I told her clearly in my first e-mail that I had never opened that package. After I told her for a second time, she asked me to contact the local store to resolve my problem. It was totally useless to complain to their head office. So, when their staff member didn't do their job properly, the customer is punished. As a long-term customer to Staples, especially to that location because it is the nearest one to my house, I am officially banned from the store.