Visions has since reached out to correct this issue, and I'm very happy with the result. Their manager did reach out and worked internally to make sure my TV was delivered the day after my review, staying in constant contact till the job was done. They even went above and beyond and worked outside their normal hours to get me my product, which is extraordinary service. I have since been in store and discussed with the team, and will happily shop at Visions again. read more

I recommend Mo great service helped me out a lot will be coming here for all my electronic needs Thanks read more

Scam artists trying to sell used crap. "We have this open box and this open box and this glitchy item". "This one is only missing a remote but no one uses remotes anymore". Yeah? Then why is the remote missing? They try so hard to sell crap that no one wants. If I wanted used or defective I would not be going to a new retail store. I finally had to tell the sales person to go away so I could find a non open box item with all the pieces inside. The attitude is enough to lead to violence. ONLINE SHOPPING FOREVER! VISIONS' moto is clearly anti-consumption. Just don't bother. Kijiji is more reputable. read more

This store has the very best service. The employees go out of their way to help you and make sure you are happy. They are friendly, honest and knowledgeable. The install guys know what they are doing; they could likely do it in their sleep! They are also very friendly and accommodating. Ryan went out of his way to try to figure out a setting in the car stereo I purchased there, and he figured it out! I wish I had more money to spend at your store! Thank you very much for your great service, I don't shop anywhere else! read more

absolute scam. you'd be better off anywhere else. purchased a remote starter only to spend 2 days battling with them to find out their installers are clearly clueless. needed the manufacturer to tell me how to get the thing working as the directions they kept giving me did not apply to the device installed and that there were no fees. Now I'm out $500 for the wrong product and stuck with a monthly subscription. Either the team there are complete morons or crooks. I'm going to hope the first but will never be back to Visions. read more

Sales staff do not respect those who are disabled,Rude and condescending

Absolutely garbage customer service. They refused to price match a TV that is an exact match to what their selling. First reason was because it was from bestbuy market seller, then it was because that seller (who sells direct) sells LG TVs like the exact one that I'm trying to price match! They would rather a TV collect dust until next black friday than lose a couple hundred bucks on a sale. read more

Both me and my girlfrield were in the market for the Ronin RS2 Pro Combo gimbal for wedding videography among other projects. Initially we dealt with the 32nd Ave NE location and ended up purchasing it there. It ended up being an unsatisfactory experience to say the least so we refunded the purchase and decided to give the Macleod Trail SE location a call. Our first impression was amazing even if it was just over the phone verifying whether they were able to bring the gimbal in for us as it was out of stock and needed to be transferred from their warehouse which was out of province. Scott was dealing with us over the phone and he was nothing short of genuine and a pleasure to talk to. We made our way to their store location and talked with Kalid, who was also great to deal with, listened to us and answered all our questions. We agreed to purchase from them so Kalid set up bringing in the gimbal to be shipped to their location. About a week and a half later, the gimbal arrived and Kalid called us promptly in the morning to let us know it was ready for pick-up as we had asked for. Upon arrival, we were greeted immediately and met Scott - his service was prompt and very friendly. There was nothing pushy about the sale as it wasn't even finalized yet, but he was quick to even ask questions on a more friendly level, not just trying to sell the item. He was genuinely listening to both of us concerning the gimbal and our use-case scenarios for it, which we thought was nice, ultimately even finding out that Scott was getting ready to be married very soon. So, Scott, if you're reading this, kudos to you and once again thank you for the great service. I can go on and on about how Scott's service was impeccable but I don't want to bore you, but Scott was very transparent with the sale. Having a sales background myself I'm familiar with certain "sales tactics" and what-not, but dealing with Scott was what everyone should expect from a salesperson. Thank you once again, Visions Electronics Macleod Tr. SE - Scott, Kalid and Luke - for the great experience. Even though this location is out of the way for us, they made the trip worth it. We are looking forward to dealing with them again for our future electronics needs! 10/10 read more

I bought a car subwoofer wiring kit, got it in and it didnt work. I tried everything to fix the problem but couldn't find it. Then i went back the next day and Ryan in the car section came out to my car and looked everything over and found i needed new fuses. He hooked me up with a set for free and was extremely helpful. Best customer service ive ever experienced. read more

Worst customer service ever. Almost the whole staff are annoyed by you just walking in the door. Prices suck too. Do yourself a favour and go to Best Buy read more

I purchased a new TV with install from this location and booked the installation for the following week. Unfortunately on install day (Tuesday), a representative from Visions called to say they wouldn't be able to deliver and install the TV that day, and that the earliest day would be a full week away. I went into the store to ask for a refund and the manager said they might be able to deliver and install the TV the next day, however I had arranged my schedule for them to perform the delivery and install on the Tuesday. The consumers time is valuable, and I don't feel Visions shares this view. Ultimately, I received my refund and wasted a bunch of time rearranging my schedule for a TV delivery and install that didn't happen. I have bought a TV, car audio, and a bunch of cell phones from Visions but no longer feel like a valued customer from this company. I understand that something may have come up and the company wasn't able to fulfill their promise, but telling me right off the bat that I'm going to have to wait another week to have them deliver and install the TV isn't good enough. read more

Just there - only had 15 min needed to buy a car starter willing to spend up to $600 - not one person asked if they help me - when I had to ask an associate for help I had to Interrupt him talking on his cell phone- I've never seen a place with so many employees walking around doing nothing and no one to help you - you guys suck! Going to Best Buy read more

WORSE COMPANY - do not order online. Over 3 weeks I've been waiting. Two tracking numbers?? Read all the reviews online and you will see a consistent pattern of this company taking your money and not delivering. Luckily, I only purchased some speaker stands. Take your business elsewhere and save yourself the grief of dealing with this shoddy and unreliable company. read more

Was shopping for a new TV, which is hard considering all the choices. And surprisingly, there is a limited number of electronics retailers that are dedicated to offering an array of options. Visions doesn't disappoint. After doing some initial homework with what I think I wanted, I stopped in to look at Visions pricing and selection. Pricing and selections was very similar to Best Buy and but more eager to earn my business. The sales rep (Steve) was not pushy, very patient and respectful of my budget and preferences. I appreciated the options provided and the knowledge of the individual. After some additional hum and haw, I came back and ultimately got a deal that made it worth saying "Yes"! The warranty options while maybe expensive, they are better than the Beat Buy option which Visions goes to 5 years and is cheaper and offers an in store rebate when the five years is up and if you haven't had to use the warranty. So it's a no brainer! This is the place to buy electronics. I'm so looking forward to Black Friday! read more

Went in to look at getting a car stereo and installation. was told they would check to see if they had the parts and they would call me back. that was a month ago. no call. will never go back. read more

I purchased a soundbar that would not synch with my TV. I dealt with Luke, the manger at the store, who was professional and extremely accommodating. I have purchased items from Visions in the past, but never had to return any items. Although the bar was not defective, he went above and beyond to allow me to try to resolve the issue, and when it couldn't be resolved, even past the return date policy, he refunded my money as he had promised. It was a pleasure dealing with Visions and particularly Luke. read more

I have been in this location several times had to go to another location to talk to a salesmen 0 customer service I will not go back . I can stand anywhere and not get service will not go back there .the new location did not help there customer service. Bad place for service read more

Hi there-my name is Cameron Thiel and I am writing this review in reference to Stefan who works in the northern location on Macleod trail. I have been dealing with Stef for the last few years in dealing with work on my hot rod. In my opinion he is by far the best I have ever dealt with and I have dealt with several car audio dealers. Stef is understanding-very fair and is unbelievable with design and ideas when installing stereos. His ideas far exceeded my expectations and I am a perfectionist. I will deal with no one else in the electronics world of visions. read more

Extremely Happy with this Visions. The manager Mr C. Adams was very helpful. Definitely recommending this store. A++++++++++

Was not offered home installation upon purchase, just a warranty! Manager said they have signs all over the store that said they offer home installation as if everyone can read. Said his employee shouldn't have to offer it. Did not know that they won't take defective products back without warranty. Told me to phone samsung for my tv. Do not buy here. read more

My husband and I spoke with Kyle and Casey regarding a car starter and we were blown away by the professionalism of these 2 young men. They were both so helpful and very knowledgeable on their products. They gave very sensible advice but weren't pushy in any way. We would highly recommend this store and especially Kyle or Casey when shopping for electronics. The level of respect you will receive will truly make your day! read more

Purchased a couple of remote car starts In November for Christmas gifts. Very happy with the service I received. The price was good, the service was great and best of all, we were able to get the starters installed before Christmas - no problem (unlike other electronic places). read more

I went to this location to shop for a new hi-fi. I provided my budget and what I wanted. The salesperson said he needed to know what music I like, as if that's relevant. (A good stereo should sound good playing anything.) He had no insights about any of the components. He just linked amps to speakers at random and then -- I love this -- he played a compressed mp3 through the system and waited for my reaction. Well, no surprise, the mp3 sounded awful; no depth, no warmth, lots of distortion. I asked: Could you play me something that's not compressed -- a decently mastered CD, vinyl, even a lossless music file? He huffed and said no. I offered to leave him my want list, let him assemble some components, and I'd come back the next day to listen. He said no. I needed to do this now. So I walked. Amazing how a customer can walk in, willing to drop several thousand dollars, and after 20 minutes of inept service, that customer just walks out, without spending a penny, without ever wanting to go back. read more

Salesman lied about having a particular model in stock in order to get me in the store.

Had a misunderstanding with a sales associate about a sale item being in stock. After talking to the manager we resolved the issue and I left there very satisfied. They are willing to work with you so both sides win. I have shopped there in the past and will continue to shop there. read more