I wasn't going to leave a review but since Mike the owner responded back to my husband's review…read morewith a bunch of lies, here I go! Mike mentions that my husband is rude to Mike's wife when she comes to service our spa. We aren't even here when she comes! She just goes directly in the backyard and does her thing. Are we supposed to pop out back whenever we do happen to be here and have a chit chat? That part of his statement just cracked me up! Then he said something about our son cancelling his service? Well, we knew nothing about that until right now so thanks for the head's up! Simply stated, our water was getting continuously cloudy so we texted to see if he had any ideas and he blamed it on us being dirty people (yes, he actually texted me that! And no, we are definitely not dirty people!) and then said our neighbors were probably using the tub when we were gone (umm, definitely not in this gated community and with our cameras). Anyways, we looked back at our cameras after his outrageous text messages to see what they did in the last two services and never once was our water checked. He now says (in his response to my husband's review) they don't have to test water - um, ok? Lol! Even when it's been cloudy and having problems? That seems professional. I've included screenshots of our ENTIRE text conversation (including where my hubby called him an a$$ out of frustration) - I don't think they uploaded in the correct order but you can still piece it together. ‍ Honestly, people - stay clear of this company. Wow. Just wow!

First, I appreciated how easy it was to get an estimate (flat rates listed on the website actually,…read morewhoops I should have checked) and communicate here with Mike. We set up an appointment and he was extremely prompt - and texted to let me know he was on his way. I wish everyone was as excellent and quick at communicating as Mike is! Second, and mainly...I bought this house from a DIY guy who did everything, including installing the hot tub, incorrectly. Mike pointed out alllllll the safety issues with the electrical, of which there were many, and told me he couldn't clean the spa, it was too risky. He offered great advice and didn't charge me even though he took the time to come out and look - which I SO appreciated! I mean he probably saved my life and for free. I would not hesitate to call/text/yelp dm Spa King for any and all hot tub related needs and I am so happy I know who to call now!

BEWARE!!! The owner, Eric Noggles, is extremely difficult to deal with; horrible customer service,…read morevery untimely, unfriendly, and frankly unprofessional. I paid $9000 for a new tub, install, etc. Yes the tub is working, however it was installed sideways where the controls are very difficult to reach and the top is difficult to put on and off, not ideal. I finally got him on the phone about the situation, which he was aware of, however he was extremely defensive stating that the tub works and that I shouldn't have a problem with it, however I told him it was inconvenient not in the right location and the top was hard to put on and off. He was very condescending and basically said I'd have to pay him an additional $600-$800, and went on with a bunch of other excuses. He hung up on me...thx a lot Eric, very professional. LOOK ELSEWHERE - this is no way to do business.

I've used Eric's service at my North Lake Tahoe vacation rental property the past 6 years and have…read morealways been impressed. If you want a spa guy you can trust, with high integrity and who will deal with you honestly and fairly, Eric is your guy. I've only been very impressed with service from him. And he's a cool guy too!

Our spa went out and after calling a few places that either went right to voicemail or couldn't…read moreservice us, I was recommended Bill Tate Spa Services from a local spa company that wasn't able to help us. I heard back from them within hours of leaving a voicemail and was able to schedule service with Corey at Bill Tate Spa. He was able to diagnose the problem quickly and then fixed what he could that day and then came back a second time once the part needed to fix our issue was in stock. Corey was very personable, knowledgeable and was able to get our spa back up and running. The only negative is it took a little longer to get Corey back a second time to finish our repair but we were out of town a week of that and I know how swamped they are. Some of the initial places I called didn't even give me a phone or text back until a week after I made contact! I will definitely use Bill Tate again if we have issues in the future.

Great service and prompt. My spa completely stopped and we were leaving for two weeks right before…read morethe cold and snow was to arrive. I called and they arrived the next day. He had everything needed on his truck and got the job done. My spa is running the best it ever has. Very satisfied and I highly recommend!

Very thorough company. Completed the job on time…read more No problems throughout the entire process. Great company I give them an A+

Absolutely terrible experience from start to finish. We scheduled a consultation for July 19 at…read more5:30 PM, and no one ever showed up. We never received a confirmation call, cancellation, or any communication. I checked my call history, unknown calls, and voicemail--nothing. When I called to find out what happened, I spoke with three different representatives. The first seemed completely confused. The second was shockingly rude and even said, "You're in customer service and you talk to people like this? Jesus," before putting me on hold. It was one of the most unprofessional customer service interactions I've ever had. To make matters worse, I was told during scheduling that ownership had been verified and everything was good to go. Later, I was told they couldn't verify ownership. If that was true, why wasn't I contacted before my appointment? The final representative then told me the season had already ended and didn't know why an appointment had been scheduled in the first place. We had money in hand and were fully prepared to purchase a pool and get on the schedule for next season. Instead, we wasted our evening waiting for someone who never showed. We will be taking our business elsewhere. If this is how Blue World Pools treats potential customers before they've even made a purchase, I can't imagine what happens after the sale.

I had called this business after looking at all the paperwork supplied by the previous owner of my…read morehouse. This hot tub had been purchased from High Desert and, from what I determined, had also been winterized by them. I,naturally, thought that they would be the best business to start the system up again and called them for an appointment. They knew the hot tub and previous owner well and I was told that they were very busy starting up hot tubs throughout the area and made an appointment for some three weeks later. That day arrived and no one came or called. I called and left a message but received no call back. I waited a day, thinking that they would call me, then called again leaving another message. It has been two weeks since I was supposed to have that appointment and no one has bothered to call. Guess they only want to sell the hot tubs and don't want to service them. Glad I found Spa King to help me out.

Friendly service and they have a good selection. I like this service that they offer -- free of…read morecharge -- you can bring in a sample of your spa/pool water and they do an analysis and give you a printout of what's needed to made the water perfect. Last time I was there, they were out of bromine, which seemed odd, since it's such a common item. Otherwise, good service and products.

If you have a problem with your hot tub, you MUST call Don! His knowledge covers everything from…read morethe oldest to the newest spas. His prices are fair--not cheap, but fair (If you want cheap, call the brother-in-law of your neighbor down the street.....and Good Luck to you.) Don is an "old school" workman who knows that a good reputation must be both built AND maintained. He shows up when he says he will show up and he does what has to be done.

I bought a house with a hot tub...not a new one. I got a home warranty and added hot tub coverage…read more(well worth it!) and Reno Spa aka Don aka Spa Dude is the contractor my home warranty company sent. Several times- and he was great and fixed things well each time. There was an electrical issue that the warranty company tried to separate out so I'd need to file a separate electrical claim for repair. I imagined a whole lot of problems each being shuffled between Don and an electrician. Luckily, Don eventually just got approval to make the fix himself, saving me time and money and headache...I was so grateful! I haven't needed him to come out in a long time now so I know he fixed everything correctly, too. Hooray!

Had a heating element issue last year, called a company out and they were trying to rip me off to…read morereplace motors when i already knew the issue. Called reno spa. Don came out and replaced the heating element. Fired the unit up and guess what? No bad motor as sun leisure was trying to steal from me. The tub has worked flawlessly for the last year now with no issues. Thank you Don for you professional, quick, and complete repair.

Tom and his team at Mountain pool services provide excellent service…read more The staff is very professional, knowledgeable and courteous. Great pricing and follow up. I would highly recommend!