don't even think about moving in here! The good news! There hasn't been a murder here in over a week now. The building management won't acknowledge there was a murder here the want us to believe it was disturbance with some police activity. The blood was scrubbed from the entry way floor but just the area where the blood was leaving a clean spot in the middle of a dirty floor. When i was shown the complex i was told the carpets were about to be changed and the walls painted. I found out later this is just the lie they tell you to get you in. When i have asked about getting the place cleaned up i was told the Sabrato family doesn't want to spend the money as the place is almost fully rented and that's all they care about. The hot water leaked (more like gushed) in the garage for over a month now they are trying to charge the tenants for the wasted hot water. My hot water bill doubled in December. The new manager is a tyrant and frequently issues edicts about rules etc. With all the new units coming online go someplace else (where this is no section 8 or low income units (less gang activity than element)). read more

We moved to The Elements last spring. Our experience here has been nothing but fantastic! The apartments are very elegant and quite stylish. The other tenants are all very nice and everyone loves dogs. I would say the one thing that has made our experience here top notch is Debbie. She has always been so helpful with our stay. Not only does she make our stay here very welcoming but she also gives great advice on the community and places we may enjoy going. She's helpful, funny and always there if you need anything. If you are looking for a great apartment experience you will find it here at The Elements. read more

Lived at Elements when first moved here from out of state. It was a perfect place to get acquainted with the area. Liked the proximity to the VTA, downtown Willow Glen, Los Gatos Trail, and the local Safeway. The apartment was laid out nicely and the common areas always kept clean and the landscaping impeccable. The pool/hot tub and gym were a nice benefit and utilized them quite a bit. Management team, front desk staff and maintenance crew always pleasant and helpful. They put on some events like outdoor movie night, bagels on some Sundays, weekly food trucks, Holiday Party (lots of fun!) and a Super Bowl Party (also fun!). Since moved on from Elements to be closer to downtown and work, but Elements was a good transition! read more

I have had an amazing experience with the Elements Apartments. It started with an informative and easy to schedule tour of the property. Yezenia Garcia is pleasant, helpful and was extremely concerned with making every effort to help us get a feel for Elements. She took us on a comprehensive tour that included all the amenities, a viewing of the different floor plans and made certain we didn't leave with any lingering questions. The application process was easy and fast. It was all done online and didn't require any clarification to complete. Our experience living here has been somewhat like living constantly on vacation. Walking down the hallways with views of the pool and having the common areas constantly kept clean and manicured has made for a great experience. We have not had any trouble here but the few times we had questions, Yezenia or someone else in the office has always been available to answer them. There was one situation where Yezenia went above and beyond to help me. I had dropped the titles to all of my vehicles in the hallway on my way to the DMV. I was at the DMV when I realized what had happened. I called Yezenia directly and she went to look for them in the trash and near my apartment where they were eventually found. She didn't hesitate to drop what she was doing to help out. These types of acts go a long way towards demonstrating the type of commitment I look for in a vendor. The last thing I will say is that after reading some of the one star reviews on Yelp I am left wondering if these people somehow had an ax to grind for some other reason because I have just not seen these types of things during my time here. I would recommend seeing for yourself and talking to tenants that actually still live here. read more

As resident here for the last 2 1/2 years, I've thoroughly enjoyed my stay and would be continuing it if not for my recent condo purchase. Great amenities and the other residents are respectful and friendly. I've also found all the staff to be very helpful and responsive, and in particular Debbie in the leasing office. In my opinion, she's the best...She's gone above and beyond in a few situations over my 2+ year stay to help out and accommodate me. Kudos to you Debbie and the extraordinary patience you display everyday!!! read more

Ok, a follow up. Noise levels are crazy high, not sure if its because of my upstairs neighbor or if everyone has the same experience, but my next door neighbor agrees. Very noisy. Rent is about $100/month higher than they quote you, garbage, water, etc. will add to your rent every month. The garage door is broken almost every other week. So you have to go to the other side of the building, I don't know what they will do if both sides decide to break at once. They are replacing the doors on the swimming pool and decided in order to do that they have to remove the old doors and board it up, I guess then order the doors and wait 3 or 4 weeks for the new ones to com in and then to put the new ones on?! I don't get the logic there. But the weather has been great for the past week and can't get in the pool because they boarded up all the doors as opposed to wait for the new ones to come in and then replace them. A one day job they have turned in to a month long inconvenience. For the rent they charge, you'd be better off finding something else and I wouldn't recommend this place to anyone I know. I see some great reviews from people who visited the complex, yea,my friends are impressed when they come over. It shows very well, but living in it is a little different. read more

I can't speak for other locations, but the San Jose apartments are pretty bad. I've been living here for 7 months...cannot wait to leave. For me, it's the noise. When I come home from work i just want to relax quietly. Instead, I hear motorcycles, the train, and the construction next door. So much for the "double-paned" windows...if you like quiet, this isn't your place. There are some things I like about the place and other things I don't - but all in all (and I've probably lived in around 10 different apartment complexes) this place isn't worth the price. read more

I've lived here for almost 5 years, and unfortunately it continues to feel less and less of a home instead of moreso. Community Rules outlined in the lease are vague at best, and implemented inconsistently. When there's a significant problem, don't expect someone to reach out and discuss it with you in a personal level. You'll get a stock email, followed by threatening an eviction regardless of how good if terms you thought you were with the people in the leasing office. Unfortunately, each person in the leasing office will give you a different answer when asked a question, and the turnaround of employees coming and going is staggering, so be sure to get anything and everything in writing. Things look fine around the complex on a superficial level, but the problems start when you actually live here. So the gym looks lovely, right? Well, the televisions went *several* months completely no functioning with no explanation from the leasing office. The water cooler inside is empty more often than not, and clean cups or towels are a rarity. The yoga mats are the same ones in there since the complex was first built (I know, I've been here). They disappeared for several weeks with the promise of new ones coming... But then they mysteriously reappeared again... Same old mats. I could go on. But suffice to say if you need a place to crash for a year while you're in between homes, I'm sure it'll be fine. But don't expect to put down roots and make a home for your family here. read more

We sold the big family home and down-sized to a loft apt. at Elements. I had fears of noisy neighbors, bad management, or crappy service. WOW, was I wrong - Elements is managed well, the place is pristine, and the experience was really great. We lived at Elements for 19 mos., and if the rent hadn't kept increasing, we would have considered staying longer. There is a problem with noisy trucks that are going to the gravel yard, and those trucks start about 3:30 am. There is also a dog boarding vet office that is intolerable - they let the boarded dogs out EVERY morning at 6 am, and I mean EVERY morning: Sat., Sun., & Holidays. This was truly an awful issue that contributed to our move. We moved this past weekend and I am going to reserve a 4 star rating until the move-out process is complete and I see if our deposit is returned fairly. Sooooo - the move out process is awful. Just know, YOU WILL NOT get any deposit back. They WILL charge for cleaning,( even if you clean & take photos) they WILL charge for painting, (even if you get touch-up paint and fill all holes and touch up)they WILL charge to replace carpets: the term "normal wear and tear" does not exist in the vocabulary of Elements. They have your money and they are keeping it. We were in a corner loft - installed $400 worth of blinds to help with sun exposure, of course we left them - any off-set from Elements: not a cent. It is a one-sided experience where they win. The move-out notice of :"absolute" charges should be given when you sign the lease - as all of this came as a surprise, and if I would have seen "the move-out" document, I would have re-considered moving in. So all in all - moving out from Elements is a robbery - go find another apt. by owner, because the corporate owned spaces intend to use your deposit to it's fullest. We turned our keys over to Debbie on Sept. 8, per CA Law, Elements is obligated to return our deposit & explanation of charges "By 21 days after vacating premises", Yeah we are at 31 days and counting.... Elements obviously feels they are exempt from CA renter laws. read more

My spouse and I have lived here ~9 months. If you are interested in living at the Elements, my biggest piece of advice is really look at the apartment and location. Don't be taken in by the fancy amenities, look and make sure that this is the right place for you. PROS: Location: - It's near 280 / 880, so it is relatively easy to get to from most of the interstates. It is also close to the SJ airport without the airport noise. - The VTA light rail stop is super convenient. The train is quiet; you barely notice it. Complex: - There is a nice onsite gym. The equipment is usually available and it is fairly well-stocked with what you would need to work out. - There is a communal herb garden. That's a nice touch; we use it a lot. - The pool and spa area are really nice. It feels like a resort. Staff: - Debbie Cain is one of few people in this type of position that I have found that takes time to listen. She knows everyone and makes a point to help people feel included. She continues to do this even after you sign the lease... which is truly rare. - The maintenance team do a nice job of keeping the common areas in good condition. Apartment: - The variety of apartment layouts is great. We really like how our apartment is set up with one great room and bedrooms on each side. They also have really high ceilings which definitely help to make it feel like more of a home and less of an apartment. - Nice big soaking tubs in both bathrooms! This is awesome. - Good amount of closets and storage spaces. - The paint color, carpet, and kitchen finishes are definitely nicer than the standard apartment type. Again, this helps to make it feel more like a home than an apartment. - We rarely have to turn on the AC or heat; you will be able to keep the windows open 80% of the year, which is awesome. Pet-friendly: - They allow big breeds, but the policy around pets it not very clear, so be sure to ask if you have a "controversial" breed. CONS: Location: - There are not a lot of good ways in and out of the apartment complex. There are a number of "no left turn" and concrete barriers that block exits... people break the rules pretty commonly so you have to watch out. - They bill this location as "downtown" or in "willow glen" it is neither. It is located in the middle of a bunch of warehouses and near a metal recycling facility that attracts a less than desirable clientele. There are other apartment complexes in the area too, but there is not much by way of shopping or restaurants in comfortable walking distance. - I don't feel safe walking my dog in this neighborhood alone at night. Complex: - It's noisy here. We asked when we moved it how noisy it gets because we wanted something quiet and peaceful and we were told that is exactly what it is. That people use the pool, but they keep the noise down. This is not true. Neighbors are drunken and shouting in the hot tub regularly after 10pm. They often are very rude to the security guard who is trying to enforce the rules of the complex. There have been several occasions where we have had to close the windows on our apartment just because people are screaming in the pool. If you aren't on the top floor, you will definitely hear your neighbors above walking around. If you don't mind noise, then this might work for you. But we were specifically told that this was a "quiet" place. - There's a lot of dog poop--in the grass, in the mulch, on the sidewalk. We have a dog and we clean up after our dog. Lots of neighbors don't. Watch where you step. - The elevators are often unavailable either due to the fact that they are broken (5 times since we have moved in) or reserved for people to move in. You often don't find out about them being booked until the moment you need to use them. - The electronic gates to the parking garage are often broken. Sometimes they are hanging wide open to let anyone in. - There is very little parking for guests, and it is mostly filled by residents who don't want to pay for the extra space. - The communal BBQ is often dirty... leave yourself some time if you want to be able to cook on it. Apartment: - The dishwasher sucks. There's no way around it; it will not clean your dishes. We've asked our neighbors and they say the same thing. - The garbage disposal can only handle small bits of food or it will clog and break. The maintenance staff advised that it is not the disposal, but the size of the pipes that were used when building this place. Pets: - There are restrictive breeds, but if you get a vet to lie on the paperwork, they will let any breed into the complex. I'm not making this up; they told us we could do that when we were looking at adopting a dog breed that was on the list. - There isn't a lot of green space that dogs are allowed to be on. We walk our dog over to the Mosaic apartments to use their astroturf doggie area; it's right across the train track. read more

I'll start out by saying this complex has earned its right to be called a luxury apartment complex. Elements was one of the very first places I went to go see, and I came straight back the same day after seeing a few others. The atmosphere is welcoming and best of all the staff is extremely helpful. After my tour with Jovice I went through the application process onsite with Debbie, I had made a mistake on my application where I didn't put down the correct address for my credit check, and Debbie stayed with me to resolve the issue with tech support. She is brilliant. After the painless application process, which is all available online. She gave me a rundown on what other things I needed such as renters insurance, and fees regarding my Yellow Lab that will be living with me. The very next day I brought all the required documents and Debbie helped me get PG*E and Comcast started. We started chatting about all sorts of things, made me feel right at home. I cannot emphasize enough how important the service of the leasing office is, on par with how beautiful this complex is. Prometheus, if any of you guys are reading this review, your staffing here at Elements needs a bonus or a raise. Thank you again Debbie and Jovice for the best apartment leasing experience I've ever had, I now have a place to call home. read more

I love to stay here. Every apartment has ample space and staff is very supporting. I love media center For watching movies. Gym is really good here. read more

I would give elements 2.5 stars if that was an option. Here's the deal, my husband and I have lived at Elements for the past 2 years, we moved here from NYC, site unseen, and were pleasantly surprised when we arrived. The interior of the complex is very nice, although the landscaping doesn't seem to be maintained, it does feel like a private oasis. Other community amenities are nice as well- the gym, lounge, movie room etc. One complaint about the interior of the complex is that the lights to light up the walkways always seem to be out so it makes it relatively dark at night and kind of scary. The maintenance staff is great, super responsive, very helpful and overall great attitudes and very nice. In the past the office staff was quite rude and disingenuous; however, Jei, the new manager seems to be very motivated to improve the community, and Veronica (leasing) is really sweet. My #1 complaint about elements (and a reason we are likely going to end our lease) is security. They always promise 24 hour surveillance, yet I have never seen a security guard. My car as well as many neighbors has been broken into (in the garage). The neighborhood is dicey- I don't walk alone at night, the community is somewhat isolated so there is really no place to run to for help if something were to happen. The VTA stop outside is very convenient, however it leads to some sketchy people lurking around the complex. Just yesterday a "mentally unstable" guy got off the VTA, hopped the fence into the complex at 1pm in the afternoon, broke into a females apartment (while she was home) and locked himself in her bathroom, eventually the cops were called and there were about 15 cops throughout the complex with assault rifles drawn. This was incredibly jarring and another note to the severe lack of security. My #2 complaint is definitely the functionality of key property features. The gates to the garage are ALWAYS broken. I mean at least once a month, most recently it was down for like 3 weeks. Just very inconvenient. They kept saying they were waiting for a part, but the gates go down so often it's a wonder they don't just invest in new ones. Also, elevators seem to be down quite a bit. #3 cleanliness. By the end of the week the trash rooms are filled to the brim with garbage, it smells and attracts flies and other weird bugs. The hallways are littered with pet urine. Overall, I think elements just needs a facelift. It's very outdated and rundown. It needs new gates, new carpet in the hallways, if it is such a pet friendly community it should offer a place for pets other than one slab of grass. Due to lack of security and lack of updates we are likely to be moving out. read more

I just renewed my lease at the Elements. It is a wonderful place to live. My apartment is beautiful, the maintenance staff is incredible, and I appreciate the security that is maintained. If I have a complaint, it is with the FEW tenants that sign a lease that clearly states the rules and then let their dogs relieve themselves in restricted areas, and tenants who think a smoke free enviorment means "just not in my apartment". Where people live their will always be problems, but I have found the management, (for the most part) to be supportive and fair.. read more

I can't even give this apartment with 1 start. They don't deserve it. I applied their apartment online and get pre-approved. Please be noted, I didn't sign/approve it yet!!! Unfortunately, I decided not to take the apartment finally by considering the location and railway, so I asked for my $500 deposit back. The deposit is only for holding the apartment I applied for 72 hours. But you know what, when I called them for my deposit, they told me they couldn't refund me with any penny. I'm ok with no refunding for application fee, but for deposit fee for holding the house, no refunding is ridiculous. The woman picked up the phone was so mad. I don't know who the woman is, but she really deserve a B word. She never listened to me and yelled to me over the phone and told me that is just their rule. Are you robber? I really want to give her with my middle finger. If element managements see my comments, you'd better to contact me ASAP. I will not leave too much time to you before I ask my lawyer involve in. read more

We'll be leaving when our lease is up. The apartments themselves are just fine, though there's too much carpeting and they have some questionable design choices that waste space. Far more importantly, though, management, maintenance and cleanliness are now thoroughly disappointing. It was all better before the building was bought and management changed. Now the common areas--especially the stairwells--are shamefully dirty (I can't imagine walking my family through them). There is never anyone at the desk or answering the phone. The office staff generally seems to barely be able to stay afloat. It's a shame because the apartments themselves aren't bad (if overpriced), and the area is actually very convenient. We were already disappointed by another rent increase without any improvement in services, and without even a followup from the office about cleaning our carpets. But the entire community's water being shut off for repairs today *without any notice whatsoever* solidifies for me that we're just not putting up with this lackluster service anymore. It's a nice property, but it can only stay that way if thorough, preventative maintenance and cleaning are done, and this new management seems to have no interest in investing the resources to do so. read more

Building and grounds are nice but too many shady people live in and visit the building. If you leave a decent bike locked in the bike storage area it will get stolen. read more

Early morning wake up with a 130dB fire alarm that is going off ALL DAY, because they claim they are REQUIRED BY LAW to have a yearly inspection with their COMMERCIAL FIRE ALARM COMPANY. I work swings, so i get 4.5 hours of sleep today and have to find a place to spend the rest of the day before work because my apartment is uninhabitable with zero notice. oh and my animals arer going batshit, so the moment i leave they will probably make a gigantic mess. Until today i loved it here, but this is a game-changer. read more

I moved into Elements about a year ago and I couldn't be happier. As many have noted the amenities/grounds are beautiful and always kept clean. The management does a great job setting up services and events for residents. If you are looking for a nice apt and great community check out Elements. read more

Ok so finally they got a manager (there is extremely high turnover at this place) who thankfully was able to help us and return our money to us. All in all this place isn't the worst place to live. Although I would expect more from a place where you pay quite a bit. The apartment itself is really spacious and pretty soundproof...except when we had elephants that lived above us that stomped around all the time. The pool isn't heated even though they told us it was when we toured. It was constantly dirty with bugs and leaves and a sheen of sunscreen on the top. The lounge chairs were nice though. The gym was basic, no complaints or praise. The mail lockers were super convenient except the office didn't put our stuff in there in a timely manner all the time. The location was ok, sometimes there would be sketchy people around but what do you expect when you're next to the light rail? But it's really close to downtown willow glen so that was a plus. The thing I hated the most was that in building 3 people would let their dogs pee and stuff in the elevator and mail room and it would stink soooo bad. Sometimes the staff didn't clean it in a timely manner and it would marinate in there and be unbearable. Also the layout is a little confusing as the place is pretty big and every time I ordered door dash they would get lost and I would always have to walk all the way down to get my food. Also the garage doors break down all the time and I'm not exaggerating. And they shut the water off all the time with one days notice usually. I enjoyed living here for the most part, you could do worse. Oh, if you can, I would rent an additional parking spot. If you don't it's really difficult to find a spot if you come home after 5. We did, otherwise I would have never been able to leave the house because I wouldn't have a spot when I got home. read more

First, I want to say that the staff has been professional and very helpful throughout my time living at the Elements Apartments. Furthermore, the maintenance team has responded to my requests within 24 hours even when it's a minor issue. Also, the amenities such as the pool and the gym are amazing. I'm very happy with my decision to live at the Elements Apartments! read more

I lived at Elements before all the buildings were even complete! In the 4 years that we lived there we had a wonderful experience. In San Jose it is difficult to find luxury living that is walking distance to things. We loved the location with easy access to light rail that we used frequently! Our apartment had wonderful amenities and I loved that the managing staff was always hosting events to create that close community feel. The staff was amazing. Debbie (office manager) is very passionate about her job and truly cares for the tenants. If every there was an issue or concern, Debbie made sure that it was addressed. My husband and I decided to move to another city to buy a home and be closer to family, that was the ONLY reason why we left our apartment that we loved. Thanks Elements for the great 4 year experience. =) read more

Been living here for over 2 years and must say that I am very happy. Love my apt, the gym, pool and the way the grounds are kept. Debbie is my go-to person, always makes sure the tenants are happy and provides excellent customer service. Building is beautiful and I cannot see myself living anywhere else. read more

For two such prominent companies: Sobrato & Prometheus, to build/manage this (potentially beautiful) new complex so poorly should be a crime - especially since the monthly lease rates would suggest otherwise. Yes, the complex was built in an area of San Jose that seems to be undergoing something of a gentrification process but knowing this, both companies should be committed to protecting their investment and our "homes". All of the reviews posted that discuss the high level of crime are correct. The lack of timely notification to tenants is also correct. Management is obviously unable to provide any solutions - so the crime continues. Where adjustments could be made to secure areas, no action has been taken. The complex has been opened for only 10 months and there is a definite pattern where issues do not get resolved. In addition to the crime, smoking on the property is a real problem. Cigarette butts are all over the property and those who smoke do so in the stairwells and in the hallways. When equipment breaks in the fitness room it goes unattended for months, even when it has been reported to the management office. There is no regular newsletter, either hard copy or email that is distributed to tenants to keep them apprised of these - or any issues. There are many, many other issues that are impossible to mention here but do consider carefully before deciding to commit to a one year lease at this property. Since there will be several tenants (besides us) who are close to completing the 12 month lease requirement, I am sure there will be tenant turnover. It may take several vacancies before Prometheus and Sobrato are willing to make the necessary changes. read more

I have lived here 5 plus years. Worse management company to date. Expensive rent. Increase 10% every lease renewal. Rate hike for water, garbage, rent increase for inside and outside parking. Dog urine everywhere. Management and maintenance will NOT shampoo common areas in hallways to rid of smell. Elevators smell, dirty floors, hot tub always empty of water. Green cloudy color. Pool is always dirty. Lounge furniture in pool area broken and old. Secured bicycle cage is not secured, door broken, multiple bicycles stolen include mine. Management says its an amenity and not secured to avoid responsibility. That goes along with vehicle breakins inside gated garage that an amenity and not secured. Dod feces everywhere as you walk to pool. Gym is dirty and never has any water in it. Business center computer never works, printer has no ink it. Dont even bother trying to use it. Office is closed due to low staffing- Not my problem but nothing ever gets done. I welcome a response from elements or the manager or the owner. I have plenty more to say......... What else would you like me to point out?????? read more

loved living here up till few months ago. my car was first broken into, than moved to different spot and finally stolen only to get response from management not our problem. instead organizing parties and other neighborhood activities they should focus on security. read more