Fellow apartment hunters. I spent four years living at The Elements, from Thanksgiving 2020 until late 2024, & let me tell you, this isn't your average "pros & cons" review. This is a dive into what living here is really like, beyond the pretty demo units & the initial promises. In 2020, moving from a 30-year-old unit downtown, The Elements felt like a dream. Newer building (built 2009), close to VTA, seemingly great amenities, spacious apartments & a great pandemic rate. I even scored a larger place with a full-size washer/dryer for just $40 more a month. Gabriella, my leasing agent then, was fantastic. Unfortunately, that's where the initial shine started to fade. It became clear that "teamwork" at Greystar properties (who owns The Elements, & many other older, "should-be-affordable" complexes in our area after acquiring Alliance Residential) often means a cliquey, tight-knit group that, seemed more interested in hanging out & partying hard after hours than ensuring consistent, honest resident service. Every agent after Gabriella seemed to do nothing but badmouth her. My first year was a lot I was promised hardwood floors in my unit & ended up having to fight my way up the management ladder just to get anyone to listen. Fast forward to 2021, & there was a management overhaul. While the first manager wasn't great (just check other reviews!), the new staff seemed okay. Then Joseph O. arrived as Assistant Manager (which ironically has a review for the Elements & response from manager), eventually moving into the complex himself. Around this time, staff seemed to constantly shuffle new management, new maintenance, even a resident temporarily. During this period, The Elements seemed to unravel. The constant, negative reviews you see about crime, security issues, & non-working cameras? Believe them. They are 90% spot-on. There was tons of vandalism, especially in 2023 with a series of break-ins. It was only after these incidents that they decided to install cameras, which, ironically, always felt like they were more likely to be used against residents than to protect them. Don't fall for the glossy positive reviews or the beautifully staged demo unit overlooking the pool (with those sneaky painted accent walls!). If you're thinking of renting here, demand to see your exact unit. Seriously. Your experience will vary wildly depending on where you're located in the building. If you dare to paint your walls (even if they approve it), get that approval in writing, because you'll have to pay to return them to their original color regardless. My hardest personal battle here? Navigating life as a single mom, enduring constant noise from neighbors (even being criticized for trapping & neutering 12 feral cats to control the colony, something I did before moving out last November!). But nothing compares to the unimaginable grief of losing my 3.5-month-old child while living here. Dealing with that while trying to maintain my tenancy. Despite my unimaginable circumstances, their "sympathy" seemed to evaporate quickly when it came to rent. I fell behind, & I simply didn't have the mental capacity to take on a massive conglomerate like Greystar. They showed little care for my situation & still slapped me with late fees. It always felt like a constant uphill battle to get any fair treatment. Then, move-out. Get ready to be nickel-&-dimed. You'll be hit with charges for painting, cleaning, & more. My advice? Don't bother cleaning I paid a cleaning lady, & still charged. Even worse, I'm now battling a collection notice, I paid for damage my guest supposedly caused to a door that was never actually replaced in the unit (it remained damaged for over a year, even after the subsequent tenant left!). When I asked for proof of the repair & final costs, they went ghost on me. Now, they're trying to stick me with the bill. It feels like they stole my money, trying to strong-arm me into paying for something that was never fixed or applied to my account. Luckily, I'm confident I'll win with collections, as most places can't provide proper initial contracts or proof. In closing, transparency is a word often thrown around, but it's rarely what you get. There's so much hidden "crap" between you & the real story here. People will be people, but management's responsibility is to provide a safe, respectful, & functional environment. This place never truly grew into what it was meant to be. I desperately hope some of the genuinely good employees working for Greystar find better opportunities, and that this community eventually improves. Living elsewhere, it's a huge relief to not be micromanaged by a leasing office with their own agendas, to breathe without constant judgment, and to not have to avoid people or cameras. Do your research. Arm yourself with knowledge. Weigh those pros and cons carefully. If I could give zero stars, I would. Management, please do not contact me or message back a waste of time. read more

After 13 months of living at the Elements, I'm ecstatic that my time here has come to an end. This so-called "luxury" apartment is an absolute scam. I've seen many reviews praising Joseph O, the previous manager, who even wrote a glowing review about the office staff--ironic. During our initial tour, Joseph insisted on showing us the unit himself, claiming it was one of the best in the building. While the unit itself was fine (we lived there for 13 months), there were significant issues from the start. When we toured, I noticed the unit faced the main street and specifically asked Joseph if it would be noisy. He brushed it off, saying it wasn't loud, and quickly changed the subject to the "beautiful skyline" at night. (We're in San Jose--there is no skyline.) Turns out, it's extremely noisy. We constantly hear the VTA, VTA announcements, and Harley Davidson motorcycles revving at night (there's a flagship store down the block). The appliances were also outdated, especially the dishwasher. Joseph then showed us the lounge and theater room, giving a whole speech about how he sometimes waives the 500 deposits for tenants. Fast forward three weeks later after Joseph has quit, we learned that there is a $50 charge per hour for using those spaces. While that's fine, it's clear he withheld this information to pressure us into signing the lease that day. He also promised a second parking spot for free if we signed immediately, but it was never outlined in our contract. We didn't push for it, but it's another example of his lack of transparency. After the tour, Joseph texted us saying another agent had a client interested in the unit and urged us to apply immediately since the office closed at 6 PM. Having lived here for 13 months, I now know there are only two agents, one of whom seems more like an assistant. Was that another lie? Probably. Another major issue: Elements never transferred our information from the application to their internal system. This became a problem when one of our cars was towed for not displaying a permit, even though it was parked legally. The apartment never notified us, and when we asked, the new manager, George, claimed it wasn't their responsibility to alert us--it was a "courtesy." You'd figure they could at least alert us, given the fact that we paid over $3,000 in rent each month. Initially, we thought the car was stolen and asked about cameras. They said there weren't any, but later, the maintenance man sent crystal-clear footage to prove the car had been parked for over three days. On top of all this, the elevators and garage gates are constantly malfunctioning. For the first few weeks of living here, one of the garage gates was completely broken. Elements also loves to schedule pool maintenance during the final weeks of summer, which feels incredibly inconvenient. And the so-called security they hire? After 7 PM, they just sit in the lobby--hardly reassuring since they're supposed to be patrolling the building. There are so many luxury apartments in San Jose--don't pick this one. Elements lies to its tenants to get them to sign, and the lack of transparency and care is unacceptable. read more

DO NOT RENT HERE. Before I moved out, I paid for a professional move-out cleaning and had the carpets steam-cleaned, and I took photos and videos showing the unit clean and empty. Despite that, management sent me a move-out bill for around $1,000, including roughly: - $200 "apartment cleaning" - $140 "carpet cleaning" - $100 "paint" - $303 for "stove glass" - plus $10.75/month for "insurance" on top of my own renter's insurance policy. When I tried to dispute these charges, they were not reasonable and I eventually had to take them to small claims court. The court ordered the landlord to pay me $170 on my claim. Instead of simply paying the judgment, management is trying to treat that amount as an internal "credit" and has refused to actually pay me as ordered. At the hearing, their representative also told the judge that they would waive the $303 stove top charge, but afterwards the company went back on that and put the full charge back on my account. Based on my experience, future tenants should be very cautious about move-out charges here and about how this company handles deposits and even court judgments. read more

Posting an updated review after 9 months of living here. I have required minimal maintenance and they usually show up in 1-2 days. I really appreciate the cleaning staff regularly cleaning trash rooms and vacuuming carpets. Only complain I have is downstairs neighbor is slamming doors and cabinets and I can clearly hear the noise but that's not the managements fault. Keep this in mind if you are sensitive to noise and loud bangs. Package lockers are very secure and mail room as well read more

Elements - Apartments Near Me - San Jose, California

Our experience was terrible from beginning to end. Two of us applied, submitted all required documentation, and paid the deposit. Later, we were told that we needed to add a third person and that everything would be fine if we did. We complied with their request, only to then be told that our application was no longer accepted, without any clear or consistent explanation. Throughout the entire process, we felt we were treated in a discriminatory manner. We felt singled out and treated differently for being Hispanic/Latino. The attitude we encountered was hostile, unprofessional, and disrespectful. Communication was inconsistent and lacked transparency. To make matters worse, our deposit was held for two months, even though no lease was ever signed and the apartment was never officially approved. We had to repeatedly follow up just to get information about our money. We do not recommend applying or renting here. Our experience was extremely negative, and we would not want anyone else to go through the same situation. read more

Been living here going on 4 years. it was rough place a few years ago until the current team cleaned house of all the issues. Manager and her team are great and on top of the property. The manager had her work cut out for herself and acquired a new assistant mngr and a third assistant. These three have done a great job.On site facilities manager is great and his team are constantly doing what they can to maintain the complex. The complex is quiet, safe and clean. Yes there is always a few clowns everywhere you go. for the most part the place has served its purpose for me very well. read more

Overall a great place to live. Very convenient location, near downtown, Santa row and right next to willow Glen. Friendly staff and maintained building. read more

This place isn't completely perfect but the rating of this establishment is far undervalued. Let me explain. The neighborhood is safe. I've never seen a car break in here. (Circa 2025) You get a free parking spot, can't take that for granted these days. There is automated package storage system, and there's no deadline. I wanted to rip my hairs out over my last apartment that was charging me money for if I took more then 2 days to get a package (cough luxer). There's basically always staff in the leasing office and they pick up calls. There is SO MUCH guest parking it's ridiculous. Apartment is right next to the highway. Very easy access to local supermarkets, and dry cleaners (shout out Rex cleaners) and Indian food. There is round the clock security, both inside and outside the garage, doing regular patrols. Pretty big apartment layouts, the space feels really generous. Really really quiet. It's mostly families that live here so it's super quiet, and if you get an inward facing apartment you'll never hear the train or sirens or anything like that. Maintenance is pretty prompt and I learned after moving apartments that being able to call maintenance for shower clog is not something you should take for granted and it's free here! The very best part if you have an EV, first of all literally no one else that lives here uses the chargers for some reason and it's insanely cheap for residents, $0.18/kwh. Cons: right next to the most annoying train tracks in the world. VTA comes by like every 10 minutes honestly so leave 5 minutes early. But it's a small train so it doesn't delay too long. The hallways don't scream luxury since they're outdoor connectors so there's always random leaves around. All the amenities are concentrated in building 1 so if you live in 2 or 3 it's a short walk to get your packages or go to the gym. If you order amazon in the morning like 7-11am there's a good chance they can't get into the building and won't deliver your packages, the doors are only unlocked during business hours. The apartment appliances are not outdated but they're not modern either. The water is hard so your dishes will have many spots unless you orient them the right way. The Ethernet in my room was broken and the apartment and ATT never figured out who was responsible for fixing it. There's pretty slow data, at least for me on T Mobile. They still use old fashion keys so there's no app to let your friends into your apartment or anything. But they do have a buzz system that calls your phone that you can unlock exterior doors with. TLDR, don't believe everything you read on the internet. I very much enjoyed my time here and it's reasonably affordable as well. read more

Reasons not to live here: 1. Community towed my car due to them forgetting to input my vehicle in their system and received zero compensation. 2. Will have outside vehicles park in their lot with no pass. 3. Elevators and parking garages constantly breaking 4. Trash rooms are too far for more than half of the tenants 5. Agent does not specify that the lease is 13 months due to the normal 12. 6. Decides to close the pool during the summer for renovations and opens them up during winter 7. Agent told us the property was quiet. (Definitely not, you hear the VTA every 15 minutes) 8. They are located across a high school which cause traffic leaving the building 9. Theres only one grill 10. So many pet feces in hallways and elevators If you do decide to tour this location then be very forward in having their "promises" in your contract. We were promised no hourly fee when renting out the theater and lounge room and were promised a free parking pass if we were to sign on the same day. We signed on the same day and that agent left a week later to another location with his compensation. read more

I lived here for over 3 years and I would recommend it for a lot of reasons. It's not perfect but nowhere ever is. The good first: The staff are great. Jessica, Joseph, Narumi, and Jose are all friendly and helpful. They do their best to make it a great place to live. There are community events. And they try to create a sense of community. The space in the units is fantastic. We had a two bedroom and it was great space. Huge bathrooms, great closet space, a huge laundry area with storage space, and even more storage on the patio. Our apartment got great light but was shaded in the afternoon so it wasn't too hot. We hardly had to use the central air and prefer fresh air so our windows stayed open. Less than 10 times a year did we turn on the air and even then it wasn't necessary all day. The maintenance team is great. They have changed a bit over the years but it's always been great. They are fast, friendly, and do a great job. We didn't have many issues with things breaking or big issues, just minor repairs. And it was never a hassle to fix anything. The bad: If you face the courtyard by the pool you will hear amplified, echoing noise anytime you have your windows open. 8am on Mondays you'll hear the loudest leaf blowers known to men. Then anytime there is someone at the pool, you'll hear every sound they make and every squeal of a child as if they are sitting beside you on your couch or at your desk during the workday. It was the worst part of living there. But it's nothing that can really be remedied. Just plan for it if you're choosing a unit by the pool. There are issues with car break-ins. However, I never kept anything in my car, and my car was never broken into. You have to be vigilant about not leaving anything of value or perceived value in view and you should be fine. read more

As others have stated recently...DO NOT MOVE HERE! Crime, mismanagement, neglect, understaffing, grime & low value being top reasons not to. We lived at Elements for 10 years, one of the longest tenants and I saw it all here. Long story short, these "luxury" apartments have steadily declined over the years from neglect, high turnover, budget cuts, mismanagement & general apathy by Greystar. COMMUNITY: property has steadily declined since around 2018...they loosened the qualifying rules, the amount of people who can live in an apt (frequently saw bunk bed boxes in the trash areas) and just no sense of community...it seemed to attract renters who thought it was just OK to let their dog poop in the hallway, and someone else will just have to deal with it...you can't make this crap up. MGMT/STAFF: new "community" manager about once a year, and one time this person confided that the assignment is a way to get a promoted from a junior position because everyone knows its Greystar's dog poop property. The relationship between front office & renters always felt adversarial. MURDER & CRIME: after gang members moved in 3 doors down, a drug deal went bad which resulted in a shooting and dude got murdered at Elements. Constant car break-ins, bikes stolen, petty theft...mgmt promised to install security cameras years ago but never did. HOMELESS HIGHWAY: I once caught a homeless person bathing in the jacquizzi, and when I notified the front office it took them an hour to respond & confront the person. Renters would frequently report catching homeless camped out in the trash rooms or stairwells smoking that meth. The property is between the VTA and recycling center so this route can attract some unsavory types, in addition to folks just trying to get some extra cash. SMOKING: allegedly a non-smoking property yet zero rule enforcement when proof was presented to mgmt. Recently I witnessed residents openly flaunting the rules smoking on their balconies & even common areas like the pool. APTS: are fine but starting to seem dated in comparison, just your typical cookie cutter layout with little character. VALUE: property is 10+ years old now and shows it, yet they still charge $3K+ for 900 sq ft. one bedroom....you can do so much better. Again, do NOT live here...unless you're 23, have Mommy & Daddy co-signing, don't give a crap about rules and love to party. read more

Elements - Dog crap in the hallways...this is the type of heathens who reside here - Apartments Near Me - San Jose, California

I have been living here for 7 months now. The community is clean and the location is amazing. All the residents are friendly and the office staff is very helpful. I highly recommend Elements to anyone who is looking for a place to call home. read more

Over the last year, the property has made significant changes. The staff continues to implement, take action and deliver policies that are beneficial to the residents. Parking permit audits, security cameras, car charging stations are examples of the upgrades making living here a great place. Location, location, location! Downtown Willow Glen is nearby and you can access the VTA light rail from the property. The maintenance team is reliable and knowledgeable. The residential portal makes submitting payments, work orders and booking amenities a breeze. Thanks to Joseph, Narumi and the entire office staff for coordinating community events to bring neighbors together. read more

I lived in Elements with my husband and our two dogs for almost three years and I would definitely recommend living here especially if you're in your late 20s-early 30s. The location is walking distance to downtown Willow Glen and with the light rail station literally in the parking lot of the complex, getting to downtown San Jose/Campbell super easy. And SAP Center is one stop away to go watch the Sharks/concerts which was a big perk for us! The staff was always helpful and reasonable whenever there were issues/requests and the maintenance team was very quick to resolve any work orders submitted. The odds of a work order sitting in pending for more than a few days were low which was great. I would also like to specifically call out Joseph - he always went the extra mile to ensure our living experience was positive. There was a phone call/email sent by him if there was something to update for a package/work order issue. We appreciated his efforts during our time at Elements! read more

2 stars because 1 is the lowest and I have had a positive experience with some of the staff and the location is pretty good. If you're expecting a luxury apartment living experience though, look elsewhere. The perimeter is littered with broken glass, trash, cigarette butts and huge dog/human turds that no one bothers to pick up or clean. Mexicans throw huge parties every weekend and litter shared areas with cigarettes, beer bottle caps and garbage. They walk through the grounds smoking and drinking and treat the place like they own it and no one keeps them in check. My car was broken into twice in the parking garage as homeless people frequently wander in and steal things or use the hot tub as their bath tub. Try to use the gym at 11 PM though and security will come and harass you and force you to work out with the lights off. Management doesn't seem to care at all about the state of this place as long as they have renters. This place has gone downhill this past year and probably will get worse. Will not be renewing my lease with this disgusting place. read more

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Don't move here. Period. Management doesn't care about the state of the property. And apparently neither do the owners. Maintenance does what they can but can't keep up. Trash rooms are constant problem, halls reek of dog urine, the carpets are always stained (office has been promising to replace them for years), and the quality of the tenants they rent to has dramatically decreased. Please see photos attached as these are regular sights you'll always see around the property while living here. Be prepared to be embarrassed to have family or friends over. All this can be yours for over $3k a month. Also, the boarded up door in the photos is where an altercation started between gang members (do they even screen tenants anymore?!). That altercation ended in someone getting shot and killed on Parkmoor (google for articles). They didn't even communicate this with residents until several people voiced safety concerns. They also fail to communicate car break-ins and other safety issues regularly. Until multiple residents complain, nothing gets said--and we've lately been seeing homeless people in the property regularly. Lovely. This lease will be our last at elements. Also: avoid mosaic and the standard as well. They are owned by same people and managed by alliance as well. Both of which are awful. read more

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This is my second year living at Elements and I was surprised by how spacious my 2 bd/2ba unit is. The rooms and bathrooms are each large with plenty of closet space and storage. In-unit washer, dryer. Although there is noise that transmits from the courtyard/pool, I have never had issues with hearing any of my neighbors through the walls. People are friendly, the parking lot is secure and the management team is extremely helpful and responsive. Would recommend this as a great option for someone looking for a nice apartment with solid amenities without paying the exorbitant prices of some of the more upscale luxury apartment complexes. read more

I had a great experience working with Joe Olscik (Community Mgr) when I went into his office to inquire about a rental. I am a Realtor that helps clients find a place while they are waiting for their new home to be completed. He took the time to walk me through what was available and showed me the units. My clients got the perfect place and it was a very enjoyable experience, I will definitely send more people over to him. Thank you Joe! read more

Very lovely community , close to everything . Joseph , the manager here . One of the nicest guy he will go the extra miles to help whatever you need . I recommend this property read more

Elements - Apartments Near Me - San Jose, California

Thought this was a nice place at first, after the first day attitude change, unprofessional when it comes to paperwork,I've sent email to send documents,but Jo failed to do so,had me on hold 2weeks blaming someone else read more

After touring north of 20 apartment complexes in the area, our experience dealing with the folks at Elements was second to none. Due to an unforeseen event, we had a last minute cancelation of our tour and they were very kind in accommodating us. Shout out to Narumi in the leasing office for expressing genuine concern for us and for helping find a time that worked best for us. When we eventually toured, the tour was led by Joseph, who is by far the most cordial, friendly, and engaging leasing agent we have ever dealt with. From the thoroughness of his answers to our questions, to his infectious enthusiasm about the apartment complex, Joseph gave a candid tour and gave us great tips for getting a good deal on the unit we were interested in. After comparing notes from all apartment complexes we visited, Elements stood out for many reasons; the best of which was the cost per square footage of the units (their floorplans are huge!), and the infusion of nature in the courtyard which provided a zen-like serenity. We eventually applied and the process was seamless with ample communication from the leasing office. read more

The list of negatives with the property management for the complex is too long for me to spend the time listing all of my experience. Here's my most recent experience. My car was stolen on Tuesday (7/31/2018) out of my assigned spot in the garage. See photo for details of how the property has addressed my experience. The property is wonderful though. read more

Elements - Apartments Near Me - San Jose, California

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Started off great, but man this place took quick turn for the worst. Do your homework, save money and time and look elsewhere.

The community is nice with good apartments and beautiful common area with good maintenance. However, security is a big issue. We had our locked bike stolen from the gated garage within first month of moving in and the community managers were very unhelpful. They didn't follow up with us or check the video footage or warn other residents of this theft. Instead pointed us to contract terms "Apartment management is not responsible for loss of property in garage. Contact your renters insurance." Looking back at older reviews it seems multiple people have had cars broken into and stolen from garage but management didn't bother informing the residents. read more

Very poor apartment management & understaffed. General consensus in the community that the staff is incapable of remedying any issues within the apartment complex. Apartment cleanliness is pretty bad. Homeless people will be sleeping overnight in elevators. Elevators will be broken for weeks at a time. Supposed "Security" is nowhere to be found nor responsive to anything that happens. Tons more that would lead me to say it's not worth it. Only positives I can say is size of apartment & price isn't terrible. read more

A few things about this apartment. If you want quiet and security than this is not the place for you. Heed my warning. Do not move here if cherish quiet mornings and security. Examples: Starting at 4:30am the maintenance wheels the giant metal dumpsters, one at a time, to the garbage collection. This ridiculous activity is so loud it wakes me and countless others up in this building. It's unnecessary. This BS happens Mondays, Tuesdays, Wednesdays, and randomly on Thursdays and Fridays. On Saturdays, Sundays, and Mondays someone is always mowing or leaf blowing early in the morning. Also BS. My car was broken into in the locked garages 7 days after moving in. The bike cage next to my car had been sawed into. As in, someone spent time with a metal saw and cut through the bars to steal stuff. The bike cage itself has bike frames stripped of parts. unsafe. Do not store your belongings in there. A homeless person was sleeping in the garage next to my car. Homeless people jump the fences and do drugs in the stairwells. We've found drug paraphernalia on the floor. Hide your kids Hide you wives and hide you husbands too. The upstairs neighbors are loud. Ridiculously loud. Not really the company's fault but calling security has little effect on loud parties. Always call the cops. Security can't do anything. The Staff: lots of empty promises. At this point it's just lip service. No F's are given. Once you sign a contract the service changes. You are now in a binding contract. they Rarely answer the phone and it's always a new person. They rarely call you back. Im not being unreasonable. I dont do name calling. Im not rude. I just want some help. read more

Elements - Apartments Near Me - San Jose, California

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Great location, great quality of apartments. Community is pretty safe too. We have been here almost 3 years and haven't had any major issues - the AC is wonderful, washer and dryer in unit are big, the stainless steel appliances are great too! We use the pool weekly & love how it's not crowded because most of the community work for the Silicon Valley companies. *UPDATE* Things have gone seriously downhill. Our car has been broken into 3 times, the car next to us was flat out stolen, a man was shot and killed in the apartment above us and apparently there was no record on file of who actually lived in the apartment. Homeless people bathe in the hot tubs and shower in the locker room showers....and they want you to pay upwards of $3,200 a month for these experiences. Packages stolen from in front of apartments even though the property is "secured". It's a shame, because the apartments themselves are actually pretty nice. It's just the environment, neighborhood & management that make this place a nightmare. Save yourself money in the long run - don't rent here. read more

I don't live here but am a frequent visitor and seriously wish that the person living here would move out ASAP so I don't have to come here anymore. 1. Entire perimeter of the apartment building is lined with dog poop that people don't pick up. 2. Inconsiderate neighbors who use the lounge to blast music every week. One time, a party (with music blasting) was held in that lounge by Joe, who works in the front office, who doesn't even live there. Any apartment near the lounge, above or below the lounge, the floor vibrates and the dishes rattle and the dog paces back and forth and vomits from the anxiety caused by the inconsiderate people who live here and work here. Imagine wanting to take a nap, but you can't because your floor is vibrating and music is blasting. Imagine wanting to watch TV, but you can't hear it over the music. Complaints go without any action to resolve issues. 3. Person who works in the leasing office mentioned above vindictively had my car towed for an expired registration sticker. Which is illegal. Not a valid reason to tow a visitor's car that is parked in a visitor's spot. Good thing the towing company didn't charge me anything or I would be taking the towing company and elements (for authorizing the tow) to court for 2-4x the amount. Asked for video footage of the tow, since I have an AWD vehicle and it was literally parked right in front of the entrance. No follow up. 4. There is nowhere to park as a visitor. Residents avoid paying for parking and park in visitor spots for extended periods of time. Visitors have nowhere to park. Sometimes they park in resident spots. Then residents don't have anywhere to park. Conclusion There is so much more about this place that I don't know since I don't live here. I genuinely feel so bad for anyone who has to live here and put up with inconsiderate neighbors and a leasing office/property manager that is useless. Every time I see someone in the leasing office interested in living here, I want to tell them to RUN. And you know what? I don't know why I'm holding back. I'm going to start popping my head in the leasing office and yelling "DON'T LIVE HERE". If you live here, you could probably terminate your lease early (without penalty or fees) due to inhabitable conditions per California Civil Code Section 1942. Good luck. read more

My family and I were going to move in here in February. We were all set to go, but we wanted to see our actual unit instead of just the model one. We kept calling elements to schedule to see our unit. It seemed they didn't care for us as customers cuz they would keep giving us the runaround saying it wasn't ready but well "call u by the end of the day" and would never call. We kept having to follow up. This went on everyday for about 3-4 days and we were going to move in soon, were getting stressed cuz we still hadn't seen our actual unit. I had finally complained about it saying they kept giving me the runaround and magically 5 minutes received a call saying "oh ya it'll be ready tomorrow for u to look at" after I finally complained about their lack of follow up. The girl we kept talking to also kept trying to say it wake her fault when we know her name and know it was only 2 individuals we kept talking to. So we canceled our move in because if this is how we were treated before the move in, Who knows how we would be treated when we were actual tenants and needed something to be fixed or attended to. The next problem now was we wanted our $600 deposit refunded. This was a whole other headache. We kept calling, emailing, they had no manager nor supervisor that could assist me. It took 2 months for us to get our $600 back and that Is only because I NAGGED them about it til they did it. Probably would have not gotten it back had I not kept following up. Poor communication and customer service. Would never live here. read more

The apartment complex has very spacious units and up-to-date appliances. It also has a lot of amenities such as a lounge, theater, pool area, and gym. Plus the location is very accessible. We rented the lounge and it was roomy with a modern luxurious design. The space is big enough to accommodate 30 guests or more which made our party more fun and inviting. We also like the fact that the space includes a restroom and kitchen for more accessibility and convenience. The admin staff are also very helpful and accommodating to our requests and made sure the lounge was ready for us to setup for the party. And lastly, the rent is affordable compared to other lounges which was an important factor for us! read more

I love it here. The staff is very prompt at responding and attentive to anything that needs fixing. My apt is clean and quiet. The pool and Jacuzzi are really nice and large always functioning. Gym is very nice and they have a theater. I found this place to have the best compromise of rent and facilities and location convenience read more

Girlfriend got cussed out by the receptionist for asking a a question. Don't think i will be renting from here any more.

Well our car got broken into for a second time in the last two months. Staff will not help you.

I've already posted a review. But here's another one. My door when I moved in a month ago, had a loose handle and wasn't locking properly. Someone supposedly came to fix it. No one told me or reached out. No one said anything to me about it. Our ice machine broke. And when someone came to fix it I asked about the door he said the door looks like someone tried to break in because the lock was off center. Then the wind (when all the heavy winds we were having), we had to windows open and it slammed the door shut and cracked the door frame. They're saying that it is our fault and I'll have to pay for it even though they never fixed the lock. And they're saying someone came to fix it but how would they have gotten into the apartment if I never gave them permission to enter? It isn't making sense and they just want to take your money. read more

I moved into the Elements almost 2 years ago. The apartments are well appointed. The pool, weight room and grounds are kept clean and beautiful. When you tour the facility, you notice how upscale the building is and that it also seems to have good security measures for being very close to downtown SJ. The people who live there are nice as could be. Unfortunately, there were many issues with security and management that lowers the score from great to not so good, among them: Like the other reviews will tell you, bicycles and other personal items are stolen often. This January, my scooter disappeared from the gated, monitored garage... When I reported my scooter missing, Cindy, the manager, waited 3 weeks to tell me that the security cameras were not on, were never on, and would not be any help. No security cameras (I was told were on and monitored on my initial tour), meant my insurance would not cover the loss. No apology, no acknowledgement, no reparation. That it happened was crappy, the way it handled? Super-crappy. I'll leave a lot of the little things out. But here's how my end of stay went: I received notice that my lease was up about a month before my move. I also received a note that management would love for me to stay, and my month to month lease price would be $6820/month for my 1 bedroom apartment. $6820?.. That's insulting. On moving out, my walk-through was rescheduled 3 times while I waited for someone to show up. On the list of fees was $220 for touch-up paint. I can understand apartment ($170)and rug cleaning ($70), but $220 for very clean walls that could be restored with a small amount of paint and putty (screw holes) I was not happy. After several messages, Debbie let me know it would be reduced. Still, that's pretty much the security deposit. On the bright side: Debbie, the assistant manager, is the heart and soul of the place. She will tell you like it is, and at least apologize when things go wrong, rather than leaving you with no response. Hopefully soon, she will have her own property to lead with her warmth and charm. In Summary: Bay area housing is expensive. If I have to pay the (ridiculous) rent at least provide the service and protection you tell me when I sign the lease. and if I have to pay fees and penalties when something is damaged, why don't you? Pretending it didn't happen isn't the same thing. read more

Very bad experience from start to finish; could not wait for the lease to expire. Parking is a huge problem, my car got towed right after I moved in, garage is totally unsafe, people tried to steal my truck the first night I parked it inside. My wife car was broken in and nobody could help with any video footage. Stuff takes forever to respond to maintenance requests; refrigerator broke two times in 11 months. Stay away if you can. read more

I have been living at the Elements Apartments for the past three years. It is apparent to me that the new office staff is more involved and cares more about the tenants than any previous office team. In my opinion the reason for the recent negative reviews is that the residents are not wanting to comply with the community rules such as parking, security audits and cleaning up after their own pets. I see the staff always working hard, cleaning up after the resident's messes. They have been amazing with their communication skills. I have seen much improvement and I feel they are not getting the credit that they deserve. Shout out to them; Thank you for all your hard work and your eagerness to please. Keep up the good work. E Y read more

I've been living here for a year and really love the aesthetics They're quick to respond to maintenance tickets and Jo at the front desk is super helpful and really cares about the tenants. read more

We are going into our third year living here at Elements. Over the past couple years we've definitely noticed a lot of improvements here. The leasing office staff and property management have made necessary changes cleaning up the interior and exterior of the complex. The amenities have always been great, and recently they upgraded the gym with new flooring and equipment. The staff are super friendly (thank you Joseph and Jessica for being so great and easy to work with) and are very responsive with tenant communication. Whether it's updates around the complex or communicating to resolve an issue happening, the staff are very helpful and always do their best. We love our apartment, the layout is spacious and comfortable with updated furnishings. Overall we have had a great experience living here and are really happy living at Elements. read more

Very nice rooms, but dont come if you're trying to sleep the night. Kept hearing loud noise throughout the night from the ceiling.