I had an appointment for a facial with a Groupon I had purchased. I arrived about 4:50 for my 5pm appt. I was told by the receptionist the esthetician would be down in a few minutes, she was finishing up with a client. Then the receptionist left a few minutes later. I was the only one in there. Kind of odd. Kim, who was doing my facial, came down a few minutes later to give me a consent form to fill out. She said she would be back down in a minute to grab me. I waited until 5:20 until she was finished with her client to go up to the room for my facial. The room had a large window and was not relaxing and dark as mostly all other rooms are in spas for a facial/massage. We started with the facial, she got a phone call and excused the interruption and said she had to take the call. She told someone on the phone it was all right if they were late, she was running late today. She did make a comment about how a few clients were running late that day and she wants to fit everyone in, and I can see that, but not when you're interrupting everybody else's schedule. So then about a half hour into the massage someone walked into the salon downstairs (we were upstairs) and was saying, hello?? Kim had to excuse herself and go say hi to the girl and that she would be down shortly. Kim came upstairs and put another mask on my face and then excused herself once again saying she would give the consent form to the girl downstairs. When I was finished, it was 6:10, so the entire facial probably lasted 35-40 minutes. I think I was cut short on that too. The facial was just full of interruptions and was not as relaxing as I had hoped. Sure, the service was good but the constant interruptions and the bright lit room was not the best for a relaxing time. Maybe things are different if you book your service earlier in the day when there is a receptionist there, but I probably will not be back. I tipped her (probably more than I should have) and went on my way. read more