I had a massage by Seth and it was the best massage I've had in years! The facility itself is very relaxing and everyone was very friendly. Well worth the money because it was a wonderful experience. I booked my next session and added 30min because it was such a great massage!! read more

Jessyka did such a great job on my massage. I told her my trouble spots and she spent the time to fix them. I am excited to come back in 3 weeks to get another massage from her! Also, the front staff on 1/26/18 at 7:00 pm were fantastic too! They explained all the programs very well and I signed up for the 6 month program through Groupon because I absolutely like this place. I have been to other massage places but I never felt more welcomed and had a masseuse who could help with my trouble spots. read more

Elements Peoria is amazing, I'm a member here and I've enjoyed it so much, my therapist is Cho and he is truly amazing and extremely knowledgeable. I've struggled the last 20 months with stiff muscles and knots all over due to a difficult pregnancy, since I've been seeing Cho it's been an amazing change in my body, I'm no longer on so much pain, the knots are leaving, my over all health is better. I recommend Cho and Elements very much. They also practice high levels of cleanliness during this time as well as temp checks. read more

I had a 6 month membership with elements and found them overall to be okay. I has the same massage therapist each time. Alex was absolutely amazing!!!! He was polite, relatively quiet and had amazing technic/pressure!! I absolutely loved me sessions. I always left relaxed and happy with his work. I wasn't a fan of the corporate membership nonsense or the higher than normal pricing. This is what lowered the stars and ultimately caused me to cancel. The membership is $70 a month plus tip for 1 - 1 hour massage which equates to 5 minutes to undress, a 50 minute massage and 5 minutes to dress. You are aloud a single free late cancellation for the whole year. I had 2 due to unforeseen circumstances over the course of 6 months. I blew a tire on my way there and a death requiring me to leave the state. They charged me on the second cancelation $70 despite the tragic circumstances. I cancelled my membership after I got back to Arizona. read more

Omg omg! I made an appointment a few days ago at this location. The appt. Was for today at 3:00pm for myself and my 84 year old mother. This was a Christmas present for her. Anyway someone just called from there and said they were sorry but both therapists called in sick. So very sorry. I can't believe it. I'm a member but at the one in Scottsdale, it is a thousand times better. I will never go to this one by arrowhead again! read more

The purpose for visiting was to get a massage that was given to me as a gift, and I can say that the 55 min massage experience was great. Tracy was an amazing therapist with great pressure, fluid movements, and attention to detail. THANK YOU! The reduced rating comes from the receptionists argument with a client in the lobby about how they can or cannot cancel, etc. Then, in the same wait period the receptionist answered the phone twice, both times explaining to callers how the cancellation process works. Why so many people cancelling? Finally, after having an amazing massage and enjoying my 1 time gift I walked out of the massage room super relaxed and was hit with a 5 minute high pressure sales pitch. This really killed the relaxed vibe. read more

My first experience with getting a massage. Was a gift from my daughter and she came with me to get a Swedish massage which she loved. I chose the deep tissue massage. LeeAnne was very knowledgeable and worked on my knots as she explained where I had limited movement and what I could do to fix that. Lol I couldn't walk or move the next day because that's how fked up my body was. My chiropractor told me this would happen but it was good for my kinks. I would highly recommend LeeAnne. Just wish I had an insert for my boobs. Not use to being on my tummy that long on my chest. Btw my daughter was asked, "Would you like me to open a space for your breasts?" Again laughter maybe my boobs are too small? I'd give this place 5 stars if it weren't for the sign I saw checking out about how much you have to tip. Also the sales pitch.... like ladies this was a gift stop messing with my first time experience! Honestly I've read all the reviews and I'd go back to LeeAnne. Bring down your regular prices without all this membership crap. You'd get more business read more

The massage was great! Highly recommend getting a massage especially from Destiny! She is very professional and good at what she does!

Jennifer is the best! I have gone to Jennifer for deep tissue massages about 3 times now and each has been wonderful. She always gives complete one hour massages (I've gone places that if they run late then your appt is screwed on time). Doesn't happen here. The staff is very friendly and helpful. They don't lock you into contracts and can cancel whenever you want! I'm so glad I bought my groupon! I am a happy customer :) read more

Best massage I've had. The staff are amazing. The place smells beautiful, the atmosphere is so relaxing. And they don't try to sell you useless products or coffee mugs. Love this place, can't wait to go back! read more

Always a great experience with all the therapist! Love going every month with their monthly plan which is very affordable.

WORST PLACE ON THE PLANET management is terrible (Chris). You go in and you have banked massages. You VERIFY this with their person at the desk TWICE and then you call to book and mysteriously they are "expired" total BS. I will alert every call 12 for action tv show in the state. You call and get 3 different people and get 3 different answers read more

First off the two ladies who work the front desk are wonderful, polite, and very welcoming. I got my massage deal off of Groupon and I'm glad I landed such a nice place with the offer. I paid 47$ for a 60 minute massage, that felt so great it went by too quickly! My massage therapist name was Kerry, who is a very nice gentlemen. One thing I liked most is he asked me where I would like him to focus on the most and it was my right shoulder. It's been pretty tense so I decided the highest intensity level was good for me(level 4), but thanks to Kerry and his magic skills, helped release a lot of pain in my shoulder. Afterwards, the ladies in the front did offer for me to join and create a membership but they didn't make me feel obligated or anything which is nice. I definitely recommend going if you love some deep tissue type of massage. read more

I had Tracy! She was great! I have never had any other people there so I can't speak for everyone. If you can request I would say to ask for Tracy. At one point I fell asleep I only know because my wife who was right next to me said that I was snoring so loud. It was just a relaxation massage for our anniversary but it was wonderful! Go with Tracy! read more

BEWARE TO ALL HEALTHCARE WORKERS!!! Elements openly discriminate and refuse services to me for being open and honest about being an Emergency RN. Over the course of this 2020 year Elements would be one of my larger disappointments. I continued to maintain my membership through the shut down this spring. When they reopened I immediately tried to make an appointment which they politely declined because I am honest and proud to be an ER RN. They told me in May that they were suspending my membership till November and that they would refund me the previous 3 months even though I had additional sessions that I had not used from before. I also asked them to cancel my membership because I personally do not want to do business with a company that discriminates against nurses. They continued to charge me through this summer. When I called to find out what was going on they stated "I'm sorry, you have 7 sessions but Elements is not allowing nurses and physicians that could possibly be exposed to COVID patients into their business." I'm sorry...... I'm sorry........If this business would do their homework they would also be refusing services to all retail grocery store workers, restaurant workers, delivery workers, airline employees, and the list goes on and on because guess what it is more likely that someone is going to get COVID there because they are not wearing full PPE in those places of work. Needless to say, Elements has lost a loyal customer that would have continued to use their services for years to come. Their lack of education, bad business practices, and discriminatory behavior needs to be known. read more

This is a great place for a massage. Much better than the big chain. Office staff was friendly. Therapist did a great job listening to my needs and checked to make sure I was comfortable. I can't wait to go back. I might even sign up for their wellness plan if the second massage is just as great as the first. read more

I've been a regular client at the Arrowhead location for a couple of years now. I'm always warmly greeted upon entering the reception area and the water feature is so relaxing. I usually arrive about 5 minutes prior to my appointment and I've never had to wait past my scheduled time. Nicole is my regular therapist and she does a fantastic job. She always asks if I need her to focus on any specific area. She uses just the right amount of pressure for me. I always feel so amazing when I am done. I highly recommend this Arrowhead location of Elements and Nicole! read more

Since moving to the valley 2 years ago I've tried massages from a couple different places and always left feeling slightly disappointed and not really wanting to return. Well that has all changed now that I've found elements. I had my first massage this week, upon my hubby's recommendation (he had one last week) and was extremely pleased. The staff are all so pleasant and helpful. The facility is nice and clean. And then there's the massage. I am a tough nut to crack. Not only am I plagued with chronic, daily pain but my mom was a massage therapist while I was growing up so I've had hundreds of massages and know a good one when I get one. My therapist at elements took my needs and concerns seriously and competently addressed the issues I was having that day. I came home sore, which for me, is a sign of a very thorough therapeutic massage. Just the way I like it. I spent the rest of the day resting and drinking water as instructed. The next day I woke up in less pain than in weeks so I know she did the trick! They also offer relaxation massages if that's more your style. But for me, massage is indeed 'therapy' for my chronic pain and she definitely helped me. I really am looking forward to returning and honestly am feeling pretty thankful I found elements. read more

Alex has been wonderful with my 91 year d dad. Weekly massages have really helped. Alex is so kind and understanding. Thank yo

My first time visiting Elements and I was very pleased. Front desk was polite and helpful. Juan was my massage therapist and he really took the time to listen to my specific needs. Would recommend to anyone looking for a professional and thorough experience. read more

I was given a Groupon for a Christmas gift at this location and was not happy with their service. The lady on the phone did not seem to care about my business because it was a promotional Groupon offer. I would use another location with people who are more polite and care about pleasing their customers. read more

I honestly usually visit resort spas to get my massages... but with the crazy prices of spas in the Phoenix area, I decided to give Elements a try. And let me tell you it was SUCH a lovely experience! The ladies at the front desk were very friendly and we had a nice chat before my massage began. And the massage itself was very enjoyable - Loribeth was very kind and helpful as well as professional. I felt extremely relaxed after my Himalayan stone massage. Overall I would definitely recommend! read more

Highly recommended if you are looking for a friendly staff and skillful therapists. Amanda and Jayde started off my experience with a warm welcome and a smile. They are always super friendly and a pleasure to chat with while waiting for the therapist. Nicole is my Level 3 therapist that I feel is the absolute best at what she does!! There is no doubt I will continue to return!! Oh and not to mention how amazing I felt after the 90 minute session!! Thank You Amanda, Jayde, Chris, and Nicole!!! read more

Love coming here. My massage therapist is Megan and she is the absolute best! Was able after many years to get my other half to come in and now he is hooked also. Elements doesn't have all the frills, but they make sure you have a great experience. read more

I've had nothing but good interactions with all employees both over the phone and in person. They were very patient and friendly and answered all my questions enthusiastically. The atmosphere is completely serene and relaxing both in the waiting room and in the back. I've even signed up for the wellness program and can't wait to go monthly! read more

Jayde was very energetic and friendly when I first came into the office. She answered all of my questions and had a great attitude. Valerie had her work cut out for her as my back has been messed up for months. It was the best massage I have ever received in my life and I used to get massages regularly. I live in the east valley but was in Peoria for work that day and decided to stop by. I will gladly make the drive to visit her again, she is truly a miracle worker read more

Received the best massage I've ever had here by Valerie. She was able to loosen up my neck and shoulders with just her finger tips. If you're needing a deep tissue massage with work around your scapula, she will leave you melting! I will definitely be back (and I don't live close). read more

My husband and I just went in for the couples massage, and this being our first time ever receiving any kind of massage other then the reflextology places. We were so happy with how professional both our therapist were on each of us. I was needing work on my shoulders, and De'Maris was awesome, he asked what he needed to find out what areas to focus on. My husband needed work on his neck, and Noemi was able to work out the knotts he gets from being at his computer. We left feeling amazing and a huge difference! From walking in the door to paying everyone was very pleasant, not pushy at all. We did sign up for the wellness program bc it was a great deal, with great prices. We will definitely be returning and referring our friends. read more

Went to a couples massage (both in same room) as a delayed valentines gift. We had bought the couples special for about seventy per person. Normally about thirty more for each. Place seemed nice enough and the sales pitch at the end wasn't overly aggressive. I knew to expect it. Harold did a good job on my gals tense neck and shoulders. She said she'd go back to him and we found out at the desk afterwords, he "would have her back". Kisha did a good job on my tense back and found some tightness in my legs I didn't know was there. I would have gone back to her, but was told at the desk afterwords "we were not a good fit". I tipped her twenty on a bill of seventy, as I was feeling appreciative, so I know that was not it. Past massage therapists have told me that my muscles are the relaxed type and work out very easily. I'm thin, one hundred fifty pounds, and hold little tension in my body I've been told. I didn't ask for deep work at all, in fact asked for medium to firm, so I know it was an easy job especially compared to the muscle bound types. I just wanted to start easy and have a relaxing time with my gal. I refuse to believe it was because I am a whitey and never come close to thinking that way. My gal heard little talk between us and thought maybe the therapist had actually wanted more feed back. That was the only thing she could guess. A couple times the therapist checked in and I had said it was going very well and was relaxing. We'll never know what was up, very strange. read more

I went in today the staff was so friendly and my therapist Anna was beyond amazing. She was able to work out some pretty major knots and tension in my back neck and shoulders and I feel much better! read more

I have had a gift certificate for elements Massage at Glendale for several months. I have tried twice to use it. Each time They wanted my credit card number before they would make an appointment. Since I had a gift card (the session was already paid for) and have had my credit cards compromised too many times to mention, I found this unreasonable. They refused to make an appointment and discouraged me from getting on a "wait list" or taking my chances as a "walk-in." So beware. This place does not honor gift cards. read more

I am so happy that I found Elements. I was very surprised by my experience. When I walked in I was immediately greeted by kind and helpful receptionist. After that I was taken into my massage. I have to say, I have gotten many massages over the years at another establishment, and this was the best one I have ever had. I am so happy I found Elements! I would never want to go anywhere else! read more

I've been coming here for a year now and cannot say enough about all the people that work here. I always look forward to my monthly massages! Thank you Elements Massage for making my time there relaxing! read more

First time at this place, spoke to lady on phone and explained my specific problems. Told her I would need someone who was experienced in therapeutic massage, Upon arrival I was impressed with the greeting, water offered but was a little surprised there was no one else in the waiting room. Then one other person came in, After a few minutes, this very young girl (with braces) who looked like a teenager came up to me and asked if I was ready. I asked her how long she had been doing this and her reply was "I just barely started." That was my experienced therapeutic masseuse??? I apologized to the girl and told her sorry but I would not be staying. I needed someone experienced. The receptionist didn't seem to understand my situation at all. I left and will never return. read more

HEAVEN here in Peoria! I got a gift card to this location from a friend, and I had a membership at Massage Envy at the time and had been unhappy with the service, so I thought what the heck.....I must say I had the BEST experience. I was matched with a therapist that was taking care of MY needs and not just what the therapist wanted to do within the session. The front staff was very friendly and personable. I loved the knowledge and experience of my therapist. I was so impressed with the entire "experience" I went and cancelled my membership with Massage Envy and joined Elements Wellness Plan :) I would highly suggest a visit to this place......its amazing!!! read more

Don't sign up for a membership-take your intro rice and run. The front office will not work with you, if you miss a message but they still have your money and there is a charge to transfer on a gift card not stated in the contract. It's a scam to keep you paying and there is no way out without losing more money. Find somewhere else that is reasonable to work with read more

I have had really great service at this location. Zenalda is great at working out sciatic problems and tight to band problems. would definitely recommend. read more

I booked a massage explaining that I have had awful neck and upper shoulder pain. The lady referred me to a man that she said was amazing at deep tissue which is what I wanted. I go in and fill out paperwork; you have the option of doing aromatherapy which I do at home and didn't want to pay $10 extra for so I kindly said I didn't want that. The receptionist seemed to try and pressure me and made me feel bad instead of taking no for an answer. They called me back 10 mins late (keep in mind I was scheduled for a 60 min massage). I go in and explain everything to my therapist and he seems to completely understand. He explains to me how he doesn't use oil because he doesn't want my muscles to glide, he wants to work "right on them"..(?) I get on the table face up and he begins by massaging my armpit? I don't know the science by it by his hand was unnecessarily close to my chest, I was very uncomfortable. He had me do a couple range of motion exercises which also made me uncomfortable because the blanket slipped down as my arms rotated. I couldn't relax at all and all he kept telling me was that I needed to relax and let him do the work. I was waiting for him to actually massage my neck and upper back like I had anticipated. About 30 mins in, he turns me on my stomach and I have never felt so uncomfortable during a rotation. I am not new to massages and this man held up the blanket so high, there is no doubt in my mind he looked at my backside. Laying on my stomach I'm finally trying to relax and get excited that he is actually going to rub out my pain. He is applying the lightest pressure and continues stretching instead of rubbing my muscles like I had come in for. He told me "your muscles aren't responding well to the deeper pressure so I am only going to do light pressure and stretch you." He then tells me the time is up. I get dressed, pay and listen to the receptionist try and pressure me into buying a membership for probably a good 5-7 minutes (these people really don't take no for an answer). This massage was NOT cheap and I cannot afford to get a massage frequently; therefore, when I do, I want to get the most out of it to where I can be relieved of my pain for the next few weeks. I woke up today with just as much or even more pain than yesterday. My muscles are not "sore" from the massage, the same chronic neck and back pain that I have had for months is still there. I am not one to complain but I felt totally cheated. I understand therapists are qualified but if your client comes in for a specific DEEP TISSUE massage and you apply pressure lighter than "light pressure", that is simply wrong. I get in my car after getting dressed, paying, being pressured into a membership and see that it is 5 mins after the time my massage WAS SUPPOSED to end. This means he had to have ended at least 10 mins before the time was up; keep in mind I was called back 10 mins later meaning I got a 40 min massage and paid the price of a 60-minute​ massage. Not typically one to complain but I do not want anyone else to experience what I did. Save your money. read more

Don't go here unless you want to have to deal with a credit card dispute for months to come. Jayde at the front desk is so rude and unprofessional! I'll NEVER give this place my business again nor would I recommend them. There are far too many options with way better service. Peoria Elements at Arrowhead has no clue about customer service. read more

Requested an appointment online but they never got back to me. When I did call go schedule it myself, arrogant voice on the other side made me think twice about going, so I didn't even proceed with scheduling an appointment. read more