Dustin is amazing. I drive 45 minutes each way to see him, for 2 hour massage every two weeks. Have seen him for about 10 years, at different locations. He manages to find the areas that hurt and make them feel better. He helped me avoid shoulder surgery, and my back is much better. He keeps my tendons and muscles moving. He is in a class above all other massage therapists that I have seen, and I have tried many. I am very grateful for Dustin and the people at Elements Massage! read more

have been going here for 2 yrs or so on and off. probably a dozen or so times over 24 months. I had to reschedule today due to a last minute meeting. I called at 750am and left a voicemail. no one called me back. so I proactively called them to verify and get a new date. I was told they'd charge me $40 for the cancellation. because they didn't get the voicemail. and whether they got it or not, they charge the fee because I'm not a member. no problem. I understand company's have policies and people enforce them. all good. I just think if you have a customer that comes every other month or so, maybe a cancellation fee is a stupid idea. I'm happy to just find some other place. take care. read more

If I could give negative stars I would. Booked a 90 minute massage online. Got an email confirming the booking. Filled out all the online forms. Got a text the morning of confirming the booking. Got to the location and there was no booking. All the front desk clerk had to offer was "I'm sorry, want to rebook". His demeanor and lack of surprise leads me to believe this happens a lot. No offer to call a manager or perhaps discount a future booking. Nothing except an offer to rebook. No thanks! Called a competitor and was able to get in within the hour for a 90 minute with no hassle and an amazing masseuse. read more

I had my first ever massage today, and it was nothing short of amazing. My husband and I chose the couples massage so we could be in the same room together. I had Courtney, and she listened to my concerns and made me feel comfortable. I'm a little more on the sensitive side, but her pressure was perfect. I've been going through some stress in my life, and this is exactly what I needed to clock out from the world and just melt into the massage. I will continue to ask for Courtney in the future- AMAZING experience overall! Front desk was also super attentive and professional. I was so sad when the massage was over because I wanted more time! I will definitely be choosing the 2 hour massage next time. read more

Inviting front room, normally ontime...I have my favorites for my type of massages and preference of pressure...they have experienced MTs

I got an hour prenatal massage from Elements. I was 15 minutes early, per the directions they gave me, and my masseuse was 15 minutes late. It would not have been a problem had she gone 15 minutes over. However, she did not. I paid for an hour massage and only had 45 minutes on the table. I specified in my paperwork that I was 6 months pregnant but the masseuse didn't know and the table was not set up for someone who was pregnant. I think it was clean, far too dark to tell, and the lady at the desk was nice. Bummed this place was unfair because I would have loved to come back. read more

I drooled. I moaned. I loved my massage so much that I bought a membership to get discounts immediately after my first massage. Perfect pressure, attention to detail, and she even recommended some stretches to do at home. I like that they are open late so I can go after work and I love that I get a York Peppermint Patty afterwards. It's the little things. read more

I've only had one massage at this location and it was incredible! But let me tell you about their customer service- I would give 10 stars if I could. After moving to the northeast, I was trying to get into another Elements and the location I was going to was giving me the runaround. Nora and Josh in Flower Mound not only helped me save money with my membership, but they even took it upon themselves to contact the location I was going to, ensuring me that the prepaid massages would transfer so I could make a last minute appointment same day. It's not often that a location will take you out as the middle man and handle it on their own to relieve any stress or frustration. These two are absolutely pleasant to work with and I cannot thank them enough for everything! read more

I got a gift card from a friend for Christmas. My massage therapist talked the entire time and would stop working on me when he was excited about his story. I really don't see how he could hold a license because the massage was horrible. He cursed a lot and the conversation made me uncomfortable. I was going to complain when I was checking out but he kept looking through a window to see if I was leaving a tip. To top it off they couldn't get my gift card to work so I ended up having to pay. Tomorrow I am emailing the company. Unacceptable read more

I've been here a few times and I decided to finally write a review. The staff is always friendly and professional. Today I got my massage from a massage therapist who is new to the location, Daniel, and it was absolutely fantastic! He used a few different techniques and really worked on my issues in the upper back/shoulder/neck areas. He made at home recommendations for me afterwards as well. I highly recommend him. read more

Update/Response to David's comment: Yes, the lady I spoke to on the phone did go over the cancellation policy. She did not, however, provide me with the address or directions. Otherwise, we would not be in this situation. You had every right to charge my credit card for not showing up to the right location, if it was so worth $59 to you. It's just terrible customer service to not work with a customer who obviously tried to attend the appointment. It's also a bad sign that you did not admit to your mistakes, but blamed it on the customer for "experiencing confusion." Again, keep the $59, that's not the point. But now you have lost a probable repeat customer, and you've gained a one-star Yelp review. Congrats. I went online to search for local spas with massage services, and Elements came up. A coupon for first time customers popped up on their website. I filled out the information in order to save the coupon for future use. It turns out that that was actually considered a request for an appointment. A few days later, a very kind lady called me back, with the phone number coming up as Lewisville, TX. We booked my appointment for the next day. I showed up to the Lewisville location, and they didn't have any record of an appointment for me. I called the number back, and it was actually the Flower Mound location. I explained to them that the number came up as Lewisville, so I assumed it was the Lewisville location calling me. They told me that since I didn't call them 24 hours before the appointment, they would charge my card 100%. I get it, I should have confirmed which location was calling me back (it said Lewisville!) However, they were not willing to work with me at all. It was going to be my first time at an Elements. I will never use their services in the future. read more

Dareka was fantastic, she may have saved my life, or at least my sanity. Had a very painful knot that she located and worked on, and I was a new person after the massage. This was my first visit and the staff was very helpful in getting me an appointment right away. Facility is very clean and comfortable. Highly recommend! read more

Update: After manager Ms. Nora reached out to us and discussed the situation and offered us another massage and the experience was satisfactory like it should be. Thanks for looking at the review and making it right. read more

Last year I purchased couple massages for my adult kids as a Christmas present. I assumed all went well for them until my daughter said she would love a massage gift certificate again but not from Elements. When asked why, she said they found out it was limited locations when they got their massage. When they got there, they told the staff they had a gift card. The staff did not mention the possibility of their gift card not applying at that location. It was only after the massage that they were told. They had to pay out of pocket. I am livid. I made sure Elements had locations in their area. I made sure it didn't have an expiration date. Had no idea they would pull this crap. Buyer Beware! read more

Polite, professional, on-time service with a smile :) TJ gives the best massage I've ever had... I'm a customer for life! read more

I can't attest to the massage because I never actually got one. I scheduled an appointment for Monday morning. It was cancelled due to the therapist having a family emergency. Totally understandable, I rescheduled for Monday evening. At 2:00pm (3 hours before) I got a call saying the new therapist is out sick and didn't come in to work today. I feel like I should've (could have) been called earlier. I tried to reschedule for the next day and was told nothing was available. I work in a school and these were the only 2 days I could go before traveling for the holidays. Now I can't book anywhere else because they waited so long to cancel on me. Very frustrated. I will not book with them again. I understand things come up but I would think after rescheduling multiple times, a new customer would be come a priority. read more

I wanted to pass along a glowing positive review of this wonderful local spa that keeps our community happy, relaxed and feeling at peace - physically and mentally. I've been going to Elements-Flower Mound for several visits and always come away with the most extraordinary euphoric feeling. Most of the reason for that: is the exceptional massage expert-Wesley. His attention to pressure points, areas of medical concern, gentle touch at a level of tolerance and above-and-beyond dedication to providing superior customer service ... are unmatched. Here they understand how to give you a relaxing massage that balances the body, improves muscle tone and stimulates circulation, while soothing the soul. I have been to many spas for massages to find that one place that I can call my own and visit regularly. This is my last stop! Run-don't walk, to Elements and let them transform your hectic, stressful life into a Zen experience you won't soon forget. Yes, they ... are that good! read more

This place will charge your card after using your signature to sign you up for a membership when you have a massage you bought through Groupon. This massage was in August several times I've gotten harassing annoying phone calls where i repeatedly stated i wasn't interested in a membership and today, 5 days before Xmas they decided to charge my card. I called and they refused to reverse the charge. This is PREDATORY. I've contacted my credit card company they had to cancel my card so i have no access to finish my Christmas shopping for my family. I'm disgusted. They claim i signed myself and boyfriend (he was not even in the state at the time) for a membership i would have never gotten a membership i actually just scheduled a couples massage for when he got back which i canceled. I'm contacting the bbb as well as posting this review everywhere i can post it. read more

Let's talk massage. If you want simply the best massage ever, please check out Elements Massage in FloMo. I can't say enough about my therapist, Lyan. She is awesome and so is the manager, Nora (Sarah too). They are several massage Therapists. Nora or Sarah can match up the massage Therapist that will work best for you! They offer different packages/memberships and also right now they have gift cards at a very low price through Black Friday. I promise, you won't want to go anywhere else... ever! read more

I get a monthly 80 minute massage with Danielle and it always meets all my expectations. She is knowledgeable about anatomy and able to have a positive impact on all the areas where I have issues. Highly recommend her. I've also had excellent massages from Adria and recommend her as well. Easy to schedule in advance with the therapist of your choice. They always call the day before to confirm and remind you of the appointment. read more

Upon entering immediately was greeted by friendly staff but also with the smell of fast food. Apparently their is no break room which seems like something that could be built in. Greasy fast food is not something you expect to smell when you walk in for a massage. There is fruit infused water in the lobby and the waiver is very short. The masseurs were very explanatory about the treatment they would be giving. Went in for a couple's massage and each of our treatments was catered perfectly to our needs. The techniques they used were different from those I had experienced before. My masseur was TJ. Great guy. Heavy hand so if you're looking for something lighter request someone else. Left feeling great. Clean facilities would definitely come back. Take advantage of their new customer intro offer. $49 for a 55 minute massage. That's what drew me in. read more

I have a pretty bad spasm in my back so in addition to some medication, getting a deep tissue massage was recommended. I looked at a ton of places in the area but went for this one for three reasons: price ($49 for your first visit for a 55 minute massage), it's right by my house, and their site said they had same day appointments available. Perfect! I needed this massage asap. The only appointment available that day was a time I couldn't do so I scheduled for the next day with Anna. I printed out my forms online and filled them out before I went. I told her about my problem area (mid-back) and while it seemed like she focused more on the knots in my shoulders, my spasm has been feeling better. At one point she put a heating pad on my back while she massaged my legs. The heat felt so good and turned my muscles to butter. The massage rooms are very dimly lit so it would be easy to fall asleep. She didn't talk the entire time which I personally loved. I hate having a massage where the masseuse wants to chat. When I checked out, the receptionist did try to get me to sign up for their membership but I didn't feel as if they were being pushy. Overall, I had a great experience and while I don't get massages ofter, I'd go to this place (and Anna) again. read more

I had a wonderful massage by a therapist named Shannon. He was very kind, and thorough. He listened to exactly what I wanted and needed. I will definitely go back to him again. read more

Everyone was friendly and the atmosphere was very relaxing. I had a 90 minute massage by Scott and it was one of the best I've ever had!!

Great experience! Easy to schedule appointment. Davina was awesome, just the right pressure. Gave me some pointers for my arthritis pain. I will definitely be back! read more

What an amazing experience! The staff is professional and definitely treats you like you are their only priority! Love this place!

The atmosphere was very pleasant, the people very friendly, and the massage therapist, Tony, was excellent.

Elements Massage in Flower Mound has become a necessity in my life. I am greeted warmly, treated kindly, and enjoy the front desk staff almost as much as my massage! My massage therapist, Cara, has been working with me for a couple of months and we have been able to resolve an ongoing (and worsening) issue with my upper arm and shoulder. Cara always advises me about after care so I can continue to heal. I appreciate the dedication of the Elements folks; they make me feel welcome and cherished every time I come in. You can tell they care about their work, and about their clients. read more

If you plan on using a Groupon code, don't tell them til you check out. The MT I had kept insisting that he only work on my neck and shoulders, rather than whole body, which is what I wanted. All I wanted to do was go in for a relaxing, QUIET, massage. The guy they put me with kept talking about his professional opinion, and about how he was right, and then griped because I wasn't relaxing my muscles... Hello Chatty Cathy, you're yapping in my ear the entire hour about how you're right, how can I relax?? I won't be going back here. I also don't appreciate that they did not tell me my MT would be a guy. read more

I've had a membership here for over a year, love it!! Great deep tissue massage, my massage therapist is also wonderful and like a friend now! I look forward to this day each month!! read more

I really recommend this place!!!! I hurt my lower back while working out and really needed a good message to loosin up my back! I went to Ali and I highly recommend him, he really knew what he was doing, he made me feel comfortable and since this was my first time I was a bit nervous, but he was great. The place is nice too, and have nice staff they really answered all my questions and were super helpful. I will definitely be coming back here. read more

Great message. Callie has very strong hands. I will be back monthly

I am a long-distance runner and I was looking for a sports massage to treat some very stiff hamstring muscles. The massage I got had nothing to do with the sports category, it was more or less a gentle skin rub. It did nothing to my muscles. I had to drive for 1hr to my preferred massage place the next day, they are 1000 times better. read more

Everyone was very friendly and the masseuse worked around my massage needs and did whatever made me feel most comfortable. Plus a really relaxing atmosphere! I got there with a really sore back from being pregnant and left feeling relaxed and my back wasn't sore anymore. read more

When I called to book an appointment a few months ago the guy on the phone was nice and helpful. He recommended Adrian for the massage but because of my availability I couldn't book with her so I got booked with another therapist can't remember her name but she had blonde hair. Massage was wonderful and therapist was great and welcoming, she knew what she was doing. She was the only reason why I gave one star. But costumer service was terrible. First off when I walked in it smelt like fast food very unappealing and everyone was hanging out in the side office gossiping and didn't realized I walked in. The girl that checked me in looked clueless and didn't really know what was going on, I think her name was pamella ... Something like that. She also had food in her teeth I guess she was the one eating in the lobby, I mean is there no break room? I want to go in there to relax not smell food. After my massage I was pleased and wanted to know more about being a member. When I walked back up to lobby the same girl was up there alone and was on Facebook watching a video.. Took her a sec to exit out I could tell she was embarrassed, I was so relaxed I didn't care at that point but she wasn't very helpful about the wellness program so I passed on it. Just sucks that the therapist was great and customer service sucked. That plays a big part in a business. I own a small business and my employees know better than this. Won't recommend anyone! read more

This place is in a great neighborhood. It's clean and comfortable. The staff are top notch. Callie gave me a great massage and afterwards I felt a lot better. Definitely come check this place out if you're looking for a quality massage. read more

I scheduled an appointment for an 80 minute massage because of some pretty bad neck & upper back pain. I ended up having Brent do the deep tissue. His style was very different than what I have experienced in the past but he was very good. My neck was so stiff but Brent really worked out those knots & I am feeling MUCH better. When I walked in I filled out my paperwork in minutes & they got me back at my appointment time right on the dot. We briefly discussed my trouble areas & got right to it shortly after. I was also super grateful for a quiet masseuse. A chatty masseuse is a major pet peeve for me! They were not sneaky at all with the membership. They were up front about it but not pushy. The young lady at the counter was very patient & knowledgeable. She answered all my questions. Overall it was a great experience. read more

My mom called the Flower Mound TX location today and the manager Jamal refused to book her, why you ask b/c she only wanted a 60min service he told her that we wouldn't book an appointment for her unless she did a 90 min appointment.. Seriously what kind of customer service is , by far worse than Mc Donalds. On top of all I ended up calling the Colleyville Tx location booking her an appointment at 8pm this evening 20 mins later my mom gets a call asking if she can come in tomorrow instead!!!!!! what is wrong with this company read more

I live in Southlake but drive here because of Amber. I get PRENATAL massages and it helps sooo much!. She works on the places i need each time. First time was mostly lower back and shoulders and second time was lower back and sides of belly. She is so professional and helpful. I feel so much better after i go see her. I love firm pressure and she is able to get it spot on. I will continue to come her after i have the baby for sure! read more

Front desk folks are at best dingy, at worse they play tricks to get more business. I booked an appointment and told them I wanted female only. When I get there a male therapist comes out. As soon as I asked, are you my therapist?...he immediately says "let me guess, you wanted a female" and started walking off. Seems like its a well oiled machine to force fit you with whatever they have available when the appt book gets tight. Place is sketchy in my book read more