My partner and I have been living here for over a year now (renewed our lease a few months ago), which is quite rare as we tend to move every year in search of a better space at equivalent price. Pros: 1) Amenities = Wonderful. The gym is touted as the largest apartment gym in the nation, and I believe it. The rooftop pool and jacuzzi are nice and clean. (If you want to avoid the crowds, go to the rooftop on weekdays.) The bowling alley, pool tables, gaming room, etc are all great as well for entertaining guests. 2) COVID protocol = Management did a great job with regards to COVID protocol. While of course it wasn't ideal to have amenities constantly opening then closing (due to frequent changes in county/state mandates), every time I went to the gym, they enforced social distancing by blocking off every other machine. It was reassuring that they took public safety seriously. (Still bummed that the free airport shuttle was canceled for most of the year, though. They could've definitely blocked off every other seat on board, mandated masks, and required reservations, but....alas. Didn't happen.) 3) Cleanliness = Anywhere you have a bunch of people and pets living together in one building, messes are going to happen. While unfortunately smelling dog pee around the building entrances and elevator is a frequent occurrence, I do notice that the maintenance team responds very quickly to deal with it. Kudos to them for staying on top of it! They also vacuum the hallway carpet and hose down the artificial grass outside on a regular basis. 4) People = Shout-out to Regina who made our whole leasing process seamless and answered my many questions. And shout-out also to Anthony from the maintenance team, who fixed our issues quickly, always checked with me before moving anything or entering/exiting, and proactively wore booties. Very helpful and wonderful demeanor. I honestly have never had such good maintenance service at any other apartment complex. 5) Location = Quiet (since it's located in a more corporate area), not off a major busy street, and literally 5 minutes from SNA airport. So convenient. Cons: 1) Parking = One bedroom apartments get only one designated parking spot inside the garage, with no option to rent a second one. This means if you live with a partner, one will have to try and get lucky with the few guest parking spots that exist, or try to find street parking (which is extremely limited). 2) Noises from above = I don't know if there's just no soundproofing insulation or what between floors, but we can hear our upstairs neighbor's every footstep and what sounds like Zumba moves or furniture rearrangement. We've pretty much resigned ourselves to tolerating it, but if you're very sensitive to noise, this apartment is likely not for you. (My partner and I wear soft slippers out of habit, but also as a courtesy to our downstairs neighbor.) 3) Balcony = Management does *not* include any power-washing services, not even for extra money. With all the dirt and debris blown onto our balcony over the course of a year, I had to hire an outside company to park on the street and power-wash using a generator on their truck and pulling up a long connected hose to the 2nd floor. (I have no idea how people on the 3rd - 5th floors are getting their balconies cleaned. I tried scrubbing my balcony myself, but it just smears the dust and dirt around.) Despite the cons, the pros do outweigh them and - as long as the rent stays approximately where it is - I'm quite pleased with Elements. read more

I just move into the new phase "Wood" buildings. Leasing agent Mark Fujiwara has been very helpful with the leasing process, Mark answered all my questions and walk through request. Since moving in Ben Flores in maintenance has been a God sent! When moving into a brand new apartment it's expected to run into small issues. Ben resolved my issues right away, in addition to educating me on how to use my vent, dishwasher and locking my patio door correctly without me even having to ask. This is what demonstrating excellent customer service is. Mark and Ben delivered the type of service I expect when moving into a high-end building. Thanks guys. read more

I have been living here for 3 yrs , the leasing office always nice and professional. Maintenance is the same we have having Anthony who comes and he always does a great job he wont leave till he makes sure what he came for working 100%. Happy to live here :) read more

Regina is hands down the absolute best! She was super helpful, professional, informative, and honest. We are so excited about our new place! read more

Ben and Allen came in to fix up several things in my apartment and did an amazing job. They were both attentive and addressed the issues right away. Thank You both so much for all your help!! read more

This place is like a pretty person you meet and then learn about their horrible personality later. After one year of living in this unhappy prison type structure with locked down amenities that were verifiably open with state & county mandates at other locations, Elements gave us zero rent adjustment. The real kicker is that because of the tight modern building configuration there is little to no cell service! We have AT&T and Verizon and neither of us could get or hold service. This is true for many residents who would be on their balconies desperately trying to get a signal. This issue was glaring & unresolvable. We had multiple conversations with Amanda in the office about this issue who responded "not my problem." read more

This is my second attempt at leaving a review since Garden Communities and Garden Communities customer service has done NOTHING for my situation. The Gym is on the 1st floor and I am on the third floor. From 6am-10pm I hear constant thuds/ vibrations/ music from the gym and I work from home. I have been an Elements resident for 2.5 years (6 months in this horrible unit) and I've never been so miserable. They wont move me units at my same rate. They keep telling me "fair housing" blah blah blah bullshit when I know someone who was able to move to a way better unit for the same price for the same issues. AND I know someone who moved from a 1 bedroom to a 2 bedroom at same price due to a potential lawsuit but they wont do the same for me? a loyal long term resident who always pays FULL rent (not low income) on time?! what kind of joke is this! ALSO forget about having your AC on in the middle of the night unless you want to hear your bathroom sink make loud demon noises. Apparently some of the units, mine included of course have this issue. This is a new building not sure why they messed that one up. My unit should seriously be turned into the model home or a community room no one should ever live here! If you want to move to the Elements I recommend the first floor or the 6th floor facing Campus, Teller or Bardeen. If not you will hear construction all day every day like I do. YIPEE I really hope Garden Communities does the right thing for me, because this is such a low quality of life in this unit. read more

Just coming here to say that my experience with Ben from maintenance was great. Super helpful guy and was quick in and out. Appreciate his friendly attitude and fast service. read more

My experience in Elements has been great, the complex is beautiful and has so many nice amenities. Cheryle at the leasing office has been a huge help: from the very thorough touring appointment, answering all our questions, to helping us throughout the application process and assisting us with any questions we had during move in. It has been a very pleasant experience, Cheryle did an amazing job and we are very pleased! read more

Every time we put in a maintenance request it is always taken care of within 30 minutes or so, really appreciate the work by Anthony. read more

Elements Apartments - At night - Apartments Near Me - Irvine, California

Came in this morning to tour a 2 bedroom apartment. Our leasing agent was Regina, and let me tell you...she was the most delightful person ever! She made our experience so incredibly amazing. She was extremely thorough and patient with answering all of my questions. She was so full of energy and was one of the main reasons why deciding to apply for an apartment here. We sat down after the tour and basically decided on the spot. The application process only took about 10 min and the approval came in immediately. So excited to be moving into Elements. Highly recommend for you to specifically ask for Regina. She's amazing!! read more

Great apartments, common areas and rec areas are very clean and the gym is awesome. They offer free classes at Motion which is a nice bonus. Ruby is so kind to my wife and Son when they go down to play in the kids center. All the staff are so friendly and a hardworking. I've never seen someone give so many tours more than Regina and Mark! read more

Moved to Elements in March and absolutely love all the amenities they have to offer! Everything is kept very clean. We love the staff who work so hard here! Ruby is a joy to have in the community and is so friendly and helpful accommodating us when we have friends over to bowl. The play are is also so fun for my little one. read more

There is a lot of Marijuana smoking that comes into your unit and Elements do nothing about it other than to post online it is a smoke free complex. We have to shut our widows and doors because the smell is bad. Also there is a lot of drinking around the pools and Marijuana and cigar smoking around the pool area. Parking is extremely limited. read more

The one star is for location and complimentary membership to Motion fitness. All beautiful amenities closed, except pool, for almost entirety of COVID-19 quarantine status-without implementing ways to make them safely accessible to residents. Quality of apartments here are lacking, looks better than what it is essentially. Difficult to get in touch with management or receive responses from concierge. Location is great but management not concerned with overall resident satisfaction and overall consideration. read more

Kudos to Elements again for being the best luxury apartments to live in! Love the new Wood building development! (Also love that more wood chips were added throughout the property & sidewalks! Makes the dog walking areas smell woodsy clean!). Big TY again to Mark who was wonderful with helping me lease longer! read more

Ben Flores helped unclog our shower drain and did so quickly and efficiently. He was very sweet!! Great job

We have been living in many new apartment communities in Irvine for the past 8 years, so we know what to look for and avoid. It has been 4 months now since moving into the Elements apartments. Before moving here, we read lots of negative reviews and we almost hesitated moving in because of them. Here is our rating! Amenities: 9 out of 10 - This would have been 10 out of 10 but receives 8 due to covid and not being able to experience all amenities including 3 story rock climbing wall, 6 bowling lanes, business center. Huge gym allowed me to cancel LA fitness membership and saltwater roof top pool is great with huge Los Vegas style cabana space! Leasing Office and Staff: 8 out of 10 - They do their jobs but some of them sometimes make you feel like you are bothering them. They get this higher than normal rating because they do follow up with maintenance staff when needed and they send letters to neighbors if they break community rules. They also created a free membership program with external outdoor gym when our gym was inaccessible. They also created a community mobile app that allows residents to reserve appoint times for pool and gym allowing better sharing and keeps areas from overcrowding. Maintenance and Staff: 10 out of 10 - The staff here are hardworking, happy, friendly, and always available when you have an issue. They vacuum and clean all the common areas daily. They actively monitor issues residents log in the community service portal. They really go over and beyond to make things right for residents. They even call for help with external vendors if they cant complete the job. Example, we had construction debris on our windows on the 6th floor and they had window cleaners here 3 days later. Common Areas and Community Property: 8 out of 10 - I love how they didn't try to get in as many units as possible filling up every open space. There are so many apartments to pick from where you don't have to have a neighbor on all sides of you. There are some common areas that were built that have missing furniture. There is no parking enforcement when people park in moving/loading zones. Apartment Neighbors: Honestly finding good apartment living depends on who you have as a neighbors. People come and go as lease ends so it's luck each time. Some people have self-awareness and lots of common sense with curtesy for their neighbors while others just don't. When you complain about your neighbors to the leasing office they can only notify these tenants to be aware of the complaint. That's all they can do. Some people take that info and make changes while others ignore it and create even more problems. There are the types of neighbors you want to avoid when choosing an apartment. I know its hard because the leasing office is open and closed during the times you would normally experience these types of neighbors. That is why you should only hunt for an apartment during Weekends when you know most people are home. Neighbors to avoid: Heavy feet stomper neighbor Barking dog neighbor Loud TV and Music neighbor Pot smoking or cigarette neighbor Hard of hearing talking loud neighbor Every weekend party n drinking neighbor Abusive family screaming neighbor Package stealing neighbor Messy litter bug neighbor If you are reading this and notice you are one of these listed bad neighbors. Please be aware and have some courtesy for your neighbors. read more

Ruby was very helpful with the bowling alley. The bowling balls were stuck and she helped solved the issue.

I have gotten Jesus Gonzalez come to my apartment to fix some issues and he has always been professional, knowledgeable, attentive with my concerns and always does it in a timely matter. He is super friendly and always ready to help. I can say our community is very lucky to have him because he always makes sure the residents are good with any maintenance issues we raise. Thank you Jesus for being a rockstar!!! read more

Beu & Allen we're fantastic! Helped with everything we needed fixed in our apartment and we're very nice! They were very communicative with what things needed to be fixed and why and ordered the parts we needed. Thank you so much! read more

Not welcoming at all. We did not get greeted upon arrival and they "were all booked up" and couldn't be accommodating. I'm glad we are not leasing with them. read more

The review here is for Cheryle, she helped me tour and move in, very kind and walked me trough each steps.

Don't be fooled by the promotions they have online. They only have a 6 week on the wood property and 4 weeks on metal.

I've been living here for 2 years and there is a major issue with management and security. Cars are constantly being broken into and security is very weak, while management does nothing. Guest parking is horrible and even the little parking we had on the street is now being ticketed. They raise the rent very drastically and building construction is also cheap, as you can hear people's conversations while walking past the unit in the hallway as well as steps from above units and those to the right and left as well. The rooftop pool needs work as it does not exactly speak 'luxury apartments' and is not well maintained either. read more

I would not recommend moving into this apartment. Like other people here I was excited to move here because of the amenities and it was nearby UCI. The staff was very friendly, and made this place to be a luxury building. But after living here a year it's pretty clear this place is a cheaply built apartment complex with a fake luxury look on the outside. Firstly, this place offers great lease deals, and that is a big reason I looked at this place. Now currently other apartments in the area are using this due to the COVID situation. But remember that this place is not offering these specials, and low rent, for no reason. Other apartments allocate their money in other ways than the flashiest amenities. Garden Communities aren't generously spending more on amenities, it's a cost effective way to market a luxury product as spending more on actually units (soundproofing, quality finishings, etc.) would be much more expensive than a bowling alley or their gym. There are a lot of problems with this business model I think, not the least of which is when there's no amenities to offer. The biggest problem with this apartment building is the overall lack of quality in anything you see or touch. Having lived in 2 other apartments nearby here it's obvious after living here a while that the developers and architect were focused on cutting costs. An easy way to prove this is that when we were leasing, we were told there would be a storage unit by the bathroom, and when we moved in there was just an empty gap. When we asked if we would get one we were told no. Obviously it was designed for a storage space as Avalon Irvine has the exact same space in their unit. Also there's no sound deadening in the units whatsoever. What's up with the Skybells too? Why are these needed and why didn't this place put in a quality security system like other new buildings like OneUptown and Irvine Companies Promenade (saving money). I wouldn't be surprised if the contractor who's building this place also does office buildings because it feels like I live at a WeWork office. The Amenities. Don't even bother putting these in your reasons to move here. There's literally a massive 24 and LA fitness half a mile away, and who bowls that's much? You're right next to Newport Beach and in Irvine there's so much to do. Why are any of these cheap looking amenities important for? Yah I got wowed by them too, but trust me it's not really worth it. All these amenities did pre COVID was have waaay too many non residents crowding the amenities. Plus the gym is so loud it shakes the building when people throw the weights around. Also some of the amenities are half baked. Like the shuttle, this is not a shuttle at all as it only travels one way. Meaning you could take the ride to UCI, but coming home you'd have to go through all the 4 hours worth of stops. Again, not very transparent to advertise that as an amenity. The staff. Maintenance is good for the most part. But in every apartment reviews say maintenance is good. Like it should be obvious at this price point you take care of stuff that breaks. When it rains and smelly worms cover everything, the maintenance team is good about pressure washing it. But the leasing/management staff is simply not that great. Apart from the above incident which my unit, I was also told there'd be the ability to purchase another parking spot. I but another car and ask to buy a spot. I'm told that I can't buy a parking spot. I'm told to parking in guest parking or the street. This may be why there's already a parking problem here, and besides that what kind of luxury apartment doesn't offer extra parking? These people are trying to get you to buy into this place and don't get fooled by their sales tactics. I've never interacted with management staff that have such little care for the people living there. Very odd and it feels like we bother them when they should actually care about the renters especially on a new building like this. In short, don't move here. Other buildings nearby offer better very better quality at a slightly higher price point. If you are looking a cheap luxury, it doesn't exist anywhere especially here. Look for a quality apartment not this place. read more

Elements Apartments - Such an organized and well designed package room/system. Let me just search around everywhere for my stuff. - Apartments Near Me - Irvine, California

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DO NOT MOVE HERE!!!! The office doesn't care about you or your belongings. There is a serious security issue at this complex. The Resident's cars and bikes were stolen from their designated parking spot in an enclosed parking garage with cameras everywhere. It's shocking how unsafe this apartment complex is. Management is more concerned about alcohol in the pool and how many guests you have with you, rather than providing a safe environment for their residents. read more

Anthony, as always was on time, quick, and very polite. He fixed my cabinet and had everything back in order.

Regina was Wonderful with such a great personality that felt warm and welcoming! She went above and beyond and was extremely helpful! Definitely made it a great and easy experience read more

Anthony and Daniel called about 930 am after we put in a request at 8pm the night before. They were both very professional and fixed what we needed super quickly! Very happy with their ability to fix our issues quickly! read more

So before I said I had some faith that Elements can make things better. At this point, any remaining faith I had is now completely dead. Management completely fails time and time again. There is no getting better, and they prove it with their inadequate inability every. single. day. Potential renters: this is a wolf in sheep's clothing with the use of bait and switch. I'll be shocked if you actually get to see the unit you will be moving into. The building looks nice, but the quality is a goddamn mess. Management is a goddamn mess. Monthly and continuous breakdowns in the units and/or around the premises are a goddamn mess. But at least it looks nice, right?! During COVID an email was sent (to us tenants) for us to show support for health staff by going out on our patios, and making noise, at 8 pm, every night. Now during the George Floyd and the BLM movement, it has been absolute crickets in regards to showing support and/or solidarity. Absolute, complicit silence. I understand they don't need or want to be political, but for f*cks sake they could at least say something! They asked us to support Healthcare workers but there's no request to support addressing racism?! But maybe that's hard for them because there's not a lot of diversity in this building. Of all the other companies stepping up and making public statements, and showing some inkling of respect...Elements has its tail between its legs. And you have our money. Today is June 12. One month ago, Governor Newsom announced he is allowing the entire state of CA to open gym facilities on today's date. Elements gym is still closed. Residential (and HOA) pools were able to open 2 weeks ago. Elements rooftop and pool are still closed. And just in true Elements avoidance style about all other matters, they have given ZERO communication regarding this matter. Yeah, yeah yeah, but the lease says so. GARBAGE. Our money pays for the facilities, the cleaning staff, the trainers, and the security (just to name a few). You guys are plenty funded after 3 months of closures. Elements: You can respond to "please go to the office to address this", but I have, my neighbors have and looking at these reviews, other people have. You clearly don't address the problem and you waste our time with us having to constantly follow up with you and you use your methodology of saying you'll do something then not do it, or you just avoid it. There's still no "additional" guest parking (as per your response to my previous review). You're "working with law enforcement" required us to write a report with Irvine PD and for us to eat the costs of car damage because you have no liability in s structure that you provide. That's very convenient for you. Fix your building. Fix your pricing. Fix your management. No need to respond. You're just wasting your own time at this point. Spend your time on doing the right things. I DO NOT RECOMMEND LIVING HERE. read more

Elements Apartments - Found in the mailroom. Because having pets pee and poop on patios is sanitary and doesn't stink. WHAT ABOUT YOUR LEASE?! Enforce it. - Apartments Near Me - Irvine, California

Mark has been super helpful, getting me set up and moved into my new place :)

we just moved in and got a 1 bed in the wood. buildint. Benjamin was so helpful and answered all our questions and immediately called me after I filed a maintenance request to help troubleshoot an outlet. Jon & Regina from leasing are amazing g and took time to tour us around and help us move in. so happy here!! read more

I had several issues with my neighbors but after a lengthy process (not management's fault) they were able to assist me with my issues. This post and rating however, is mostly due to the amazing work done by the maintenance staff. The past issues that I have submitted have been addressed by an amazingly prompt and friendly maintenance team. As special shout-out to Anthony who has helped me recently with 2 issues. He is super professional, super quick, and very nice. If management is reading this please relay my special thanks and appreciation for his hard work. Make sure to commend him on my part for responding almost instantly after being submitting service requests. read more

I moved in June2020. So far so good only downfall is I wish the amenities are closed... but glad the pool is finally open! I wanted to leave a comment about the maintenance staff I have repeatedly been assigned Jesus G and he has been AMAZING and actually super knowledgeable too. Amy at front office is actually really cool to work with too. read more

This review has been long overdue but just wanted to give a shout out to Regina Everling for being one of the most attentive and on it leasing agents I've had the pleasure to work with. Me and my gf were looking for a luxury apartment and had the top 3 options that we went and toured. What won me over was definitely the gym here but also having the peace of mind that we have someone like Regina and the team taking care of us. From day one she was clear and precise with everything we needed to do and everything we needed to know so nothing fell through the cracks while transitioning to our new apartment. As for the apartment itself - it's a fairly new build and the gym is amazing. However there are some moments where the key fob access could be a bit more consistent as certain entry points don't read the key fob and it's a bit concerning. Brought it up to Regina and she sent out a work order that day (speaking of which - I haven't tried to see if that entrance key fob is "working" yet) but fingers crossed. Guest parking has been a lot worse than I had expected but I do see a new phase build so hopefully that frees up some form of parking. As for in the apartment itself, AC unit is blasting strong which was a non negotiable for me however my fridge evaporator (or whatever keeps it cold ) isn't working so I had to place a work order and I'll edit a follow up review in case it takes an ungodly time to fix. All in all, I would give this complex a 3.5-4 star review but Regina definitely made up for it and made it a 5 star! read more

I went to visit my friend, They have great amenities. Chris, was so helpful assisting us in the bowling alley. Ruby and James helped with the rock climbing. Also Met another worker John who was very kind. Such a great atmosphere with the kind staff. read more

Maintenance is always super responsive whenever we have an issue. After returning from a trip, our air wasn't cooling down our unit so my husband made a request in the system (super easy to navigate via mobile) and first thing the next morning, Anthony called to schedule time to fix (They always ensure they have permission to enter our unit if we're not here). He was able to quickly assess the issue and came back to let us know exactly what was done and took notes for the next person case there's an issue in the future. Anthony was courteous and efficient with solving our issue in a quick amount of time so we could go on about our day. One of the perks of renting is not having to deal with this, so I appreciate that they have an immediate response with maintenance issues. read more

Anthony showed up literally 30 minutes or less after submitting my maintenance request. Less than 5 minutes later he was done and the issue resolved. It was just replacing a microwave bulb but I appreciate the speed and excellent service he provided today. Keep it up to all the great maintenance team at Elements. You all are the bomb dot com! read more

Been living at elements for close to 2 years now. For the good parts: the Gym facilities are fantastic. Regina at the front has been more than pleasant. Golf simulator is great (for when it is up and running, about half the time) For the bad... We are currently in a 3 bedroom apartment, basic floor plan, for $5200/month. We only have 2 car spots, which for the majority of our time here and at lease agreement, management said we could park across the street. Fast forward to about a week ago, where Elements sends an email that they will now enforce towing in the same parking lot, where dozens of residents were parking. When I called in for solutions, their only resolution was to park on Bardeen or the guest parking (which was a corporate BS answer, as they all know that there are never any open spots, especially with visitor since you can park there up to 72 hours). The 3rd alternative is to park across the street at Atrium, for a lovely $150/month. It's one thing if we have to pay for additional parking, but where the hell do guests actually park? They have built 2 buildings, with a 3rd on the way, with no room for guests to park? Everywhere else is a tow away zone as it is all commercial properties around. So an already expensive, "luxury" (amenities work half the time as it takes 3+ weeks to fix anything) apartment which offers no additional parking for their guests or residents in 3-bedroom apartments?. Quite infuriating Apart from that, we went in to try and get a year lease locked in a few months ago since they put us on month to month. When we asked management, they said they only assess once per year in July. Well the 3 bedroom floor plan we are in now, paying $5200 per month, is currently listed at $4850 online. On top of that, they are offering 2 month free incentives AND discounted rates for new tenants. Seems like Elements is desperate for cash flow, despite screwing over current tenants. I'd ask for a resolution, but the front desk will just provide some corporate nonsense answer, while I will most likely get a "I'm sorry to hear about your experience" response to this review, which was probably copy and pasted from online. Seems like a great time to move out. Most other places online charge much less for much more. read more