PLEASE PLEASE PLEASE be careful moving in here. Have been having pest issues, dog crap everywhere and management is awful!!! Paying extremely high prices to live amongst people not picking up after their dog crap and awful smells. So many of the residents on our group message complain about ant infestations. Management will be nice to you on the beginning but once you move on they are lousy. Mark F at leasing is one of the most incompetent unhelpful people I've met. He always seems so miserable and unwilling to help. Stay away!!! read more

Elements Apartments - Huge problem with roaches - Apartments Near Me - Irvine, California

I use to love living here. Now I hate it. People aren't very nice, at all. The leasing office and management is not helpful at all, in fact they will send threatening letters to CYA. The best people here are the maintenance team, Anthony, Jose, Jesus, & Daniel, as well as the cleaning staff. The leasing office flat out lies about time frames. They said the dog park would be built by December 2021 when I moved in. They do not communicate when there is an emergency (example: active shooter in building barricaded in his appt for 9 hours and we got an email about it the following morning, fire alarms randomly going off, ect.) In addition, many dogs have been attacked here by Pitt bulls (one killed with her head bitten off a few months ago). I was very excited to move here, and now can't wait for my lease to be up. The leasing office and management (Robin) do not take crucial matters, such as dog attacks, car break ins, bikes being stolen (which happen at least twice a month here in a "locked" garage with "cameras".) The leasing office does not take this or handle these situations in a professional or serious manner. If you need help, they will tell you to call the police; managers will not help with any crimes occurring on their property. Elements is an unsafe place for dogs to reside due to the management allowing aggressive dogs to live here. The office also will lie when you move in starting that the second structure will be done in 6 months. They told me this over 2 years ago and continue to tell new residents this. Also, they allow a unit on section 8 housing on the first floor to do hard drugs in their home with no investigation or repercussions. If you are considering moving here, I would highly suggest you rethink that decision and look elsewhere as the Elements Community is a toxic environment to reside. read more

Joshua Harris was an absolute angel. He is the security guard for Allstate . He helped my children and me on Christmas. Definitely keep him around ! Amazing man read more

Also. This place is INFESTED with bugs (ants and fruit flies). They say they can spray weekly but THAT DOES NOT FIX THE ISSUE! And will not!!! The infestation is literally behind the walls in the plumbing - we are dealing with moisture ants here!!! And then the flies and gnats come up through the plumbing as well. This place literally needs to be condemned and have a deep extermination done. There is no other way to get rid of these bugs!!! It's EVERYDAY! read more

I recently moved into Elements with my husband and we couldn't be happier with our apartment. We are in the new "Wood" building and it is beautiful with some of the coolest amenities I've ever seen in an apartment complex! What really made our experience so great was the excellent customer service provided by Regina from the leasing office! She helped us throughout the entire process and was always there to answer any questions we had. Regina was extremely knowledgeable, helpful, honest, and kind! She made our move-in process stress-free (thank you, Regina!). My husband and I look forward to living here and building a community with all of our new neighbors! :) read more

Cheryle is the best leasing professional! She is a friendly, supportive, and capable woman. She always replies messages and emails timely with helpful advice and best service. She really helped me a lot in my application. Highly recommend Cheryle! read more

Updating my review due to the amount of cases of criminality inside of the community. Bikes getting stolen, cars getting broken...and any change regarding the security is made. Love the community (neighbors, amenities, cleaning and maintenance employees) but we can't live in a place with high renting prices and feel worried about your car parked inside of a gated place with cameras everywhere. Something has to change and a bigger care with the tenants and their belongings is the minimum expected. read more

Been a resident for almost two years now. They just made a change to the parking situation where you cannot park in the lot across the street anymore. There is absolutely ZERO parking for guests. And by zero, I don't mean that they can just park on a street 5 minutes away and walk to the place. There are literally zero solutions within a mile radius. My roommate and I cannot have our girlfriends over for dinner anymore because they can't park anywhere without getting a ticket or towed. They will tell you "we have plenty of guest spots and you can park on the street behind the buildings" but I honestly think you have a better chance at finding a spot on the Newport peninsula on a perfectly sunny day in summer than in those spots. Unless you plan on never having a guest come and see your place, this apartment complex is no go until they fix the parking situation. Don't let the employees in the leasing office tell you they have plenty of guest parking because it's a complete lie (they told us the same exact thing)! read more

Let me start by saying. Im not a big Yelper or complainer. I am a pretty positive and patient individual overall. This place is SUPPOSED pretty awesome. But I waited about  five months on purpose to see how the honeymoon stage would pan out.  1. Maintenance staff is great! A+ 2. Office staff thinks their shit doesnt stink because they believe they work at a high end apt complex. After many what should of been pleasant encounters I have come to this conclusion. Your job is customer service, not to be angry, agitated or snobby 24/7. They talk and look at you like you are a nuisnace as a resident. Paying $3400 a month for a two bedroom isnt chump change. Prob close to alot of their salaries. Not like it matters, just be freaking nice.  3. They sell you on exclusive amenities and during this pandemic they have been terrible communicators, customer service reps and a pretty unpleasant company to deal with. So many great, level headed residents are right there with me on this.  4. As Orange loosens its restrictions these a** holes fail to open their amenities or even as much as give their paying residents any plan of action. While neighboring complexes provide openings and rent credits. 5. Send an email get a copy and paste response back about CDC guidelines. Well get your facts straight and look around to whats happening and allow the residents to finally use what they pay for.  6. Everything is made cheaply and breaks down. Water leaks, plumbing issues,  mis wired electric issues. Just a disaster, yet they speak to us like we owe them!  DO NOT MOVE IN AND BE SOLD BY THEIR BULL SHIT, THE ONLY THING UPSCALE IN THIS PLACE IS THE RESIDENTS. Everything that they have no control of. Real bummer because this was a place I was actually excited to move into. read more

Cheryle is very nice, she helps me a lot for the move in part, providing me a lot of details. I really have a good move in experience read more

Elements Apartments - Cheryle helps me move in, she is very nice and provides a lot of details for me. I really have a good move in experience! - Apartments Near Me - Irvine, California

I moved in a couple weeks ago into the new building on the third floor and just dealt with a terrible ant problem. I realized my new apartment is poorly built with big globs of paint dried on doors, random scuffs, holes, and gaps, all throughout the apartment. Elements is an expensive apartment complex to live in and often times I feel as though I made the wrong decision moving here. The ants had completely taken over the guest bathroom and spread to my kitchen, making them both gross and unusable for the time being. I do not leave food out, and that bathroom is completely empty, so I can rule out it being a personal living issue. While spraying the ants with different materials I had to go out and purchase myself, I noticed all the poorly sealed gaps and holes throughout the door frames and baseboards that these ants could make a path through. I even noticed a couple ants and holes in my bedroom as well. I called the leasing office about it and even after already calling and submitting a work order, I have to fill out more forms and just wait. After calling, they did not offer any sort of compensation despite this clearly being an issue at their responsibility, and not mine. How am I expected to wait and submit all these forms while the ants continue to crawl all over my belongings, especially kitchen items, and not try to handle the situation on my own? I feel as though I should be compensated. I cannot cook at the moment, eating at home is uncomfortable and gross, and that bathroom is also unusable. The guest bathroom door can't even shut due to the apartment being poorly built and I don't know how this was not checked for beforehand. In addition to pest control, I think I have to submit two new work orders for the holes and the door, both of which are not at my personal fault. It is frustrating, especially because you move into an apartment at this price point and expect a different standard of living. I also dealt with an issue of someone parking in my assigned space since day one of moving into the apartment. Garden communities courtesy patrol literally does not do anything, I found that out after making four separate reports about the same vehicle at different days and times. Save your time and contact the leasing office to get information about their towing company. I chose to live here for their amenities, but I have quickly realized it does not make up for the actual apartment itself that boasts the words "luxury" and "high-quality." read more

Avoid this place like the plague. Management is AWFUL. Once you sign your lease, they are not accommodating whatsoever and do not care about the residents. There is police constantly at the building and there is dog poop/pee always in the elevators and on the rugs throughout the building. The morale since I've moved in has significantly diminished and most residents I speak to are wanting to move out. I cannot wait until our lease is up so I never have to deal with this place again. If you are looking for a nice "luxury" apartment, go anywhere else. What you pay for here does not match the quality of living that you get. read more

After about 5 horrendous months of living here and many negatives here is another! Just when I thought elements couldn't get worse they never fail to surprise me! As I was making my way up the parking garage a car hit me and ran. I went immediately to the leasing office extremely shaken up considering a guy was speeding in the garage and hit me inside of my car. They were extremely unhelpful and basically told me I'm left to fend for myself. And that Irvine police is the only one who is able to help me. I took a picture of the cars front plates and most likely he is a resident and showed the leasing office and they wouldn't even run the plate in our system. However Robin made sure to get me to email her the cars plates anyway. Even though she would not be searching in resident database or reaching out to them. I asked at the very minimum for ELEMENTS to put out a email to residents about safety and reckless driving in the garage and that was too much for Robin to even assure me she could do. I could've been very hurt and it was right underneath a camera. If anything happens to you or your property as a resident here you are on your own. As I've mentioned previously in regards to numerous other issues I have had in my short time here. Thank you to the Irvine police and the other resident that saw the accident and came to see if I was ok. ELEMENTS, and ROBIN SPECIFICALLY YOU ARE NOT LUXURY AND OR CARING. Natasha H read more

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I have to give a big Thank you to Ruby she went beyond to help me locate my package and we found it. She is always kind, and very professional. She has always helped me with anything I have needed. Also the other crew James, Chris Cam and CJ and of course Ruby are very kind and professional in their duties!! read more

So I locked myself out and had no choice but to go to the leasing office To ask for Help. Anyway. I met with Regina which was smiling and happy and laughing. And I told her my story and she helped me out. No questions asked not only did you take care of me. She was funny, too. We actually laughed together and told each other a couple stories. It was like we were best buds. Thanks Regina, for your help, you made my experience awesome. read more

I had the pleasure of meeting Ben Flores from Maintenance yesterday. Ben Flores is a standout. Personable, friendly, and extremely helpful. After each task he asked, "anything else I can help you with?" And I kept thinking up things for him to do! :-) He really hooked me up on the water pressure in my sink, for real, and gave me good tips on how to optimize the pressure. Frankly, all the maintenance guys at Elements are awesome. They are super responsive no matter what time of day and their follow up and follow through is exceptional. Great customer service, well worth the price of admission! And whoever is doing the recruiting (Jesus, is that you?) is doing a fantastic job. read more

Anthony was excellent and very good with customer service. Had a few things in my apartment needing fixing/replacement and he was there right away resolving the issue. Super friendly and helpful with everything. Thanks Anthony for all the help! read more

This review is for maintenance - Anthony from Maintenance is always so knowledgeable and responsive! Usually when I submit non-emergency maintenance requests (e.g. lightbulb needs replacing), he's been able to reach back out within 24 hours and get it fixed within a timely manner. He's super professional as well! Thanks so much for the great service, Anthony! read more

Leaving this review to just tell everyone how awesome Anthony is! He is super attentive and the best maintenance professional I've ever seen! He has a great knowledge of pretty much everything and addresses your maintenance needs super quick and professional. Elements is a great place to live and I can't recommend it more but people like Anthony and the Manager Natalia are the bonus points of this community. read more

Came from LA to do a Tour had a day packed with tours in the area, every place I went to they were prompt with going over units and amenities in the scheduled time. Came to this place 15 min early, waited for my appointment time and the person in charge of doing our tour was with the previous appointment very engaged in conversation still going over unit plans application process etc., and did not respect our appointment time, I asked how much longer I would have to wait due to being on a schedule and still nothing. We left after waiting about 10 mins as there was no sign the rep would be ready for us any time soon. It might seem minimal but professionalism is important when considering where you're going to live and seeing if they respect ur time and are efficient. Too bad we weren't able to see this place. read more

Ceiling are the worst !!! I wake up everyday with my upstairs neighbor footsteps !!! The isolation between the levels are terrible but the walls have good isolation and i never heard my side neighbors . The entry doors are so light that if someone stand behind the door in the hallway can completely hear everything you say inside . The bath tub looks really cheap and the material is plastic ( its not even a real tile ) The refrigerator doesn't have water dispenser, which is really annoying. Check other new apartment before you decide to go with elements ! read more

Elements Apartments - Cheap bath tub - Apartments Near Me - Irvine, California

Sincerely one of the nicest places I have stayed in. I have been here for almost 2 months now and I am enjoying it so much. I am a full time college student, and it is so convenient considering how close I am to campus. From down to the amenities, all the way to the exceptional service inside the leasing office. Amazing state-of-the-art gym, bowling area, and just overall amazing units! Other than people hogging the EV spaces, there is not much I can complain about. Ever since touring the whole area, Mark in the leasing office has been such a huge help with everything. He responds to emails fast, and is always kind to the ones who need assistance. A great place to stay. read more

We are having a pizza day on a Thursday @3? While we all appreciate the beautiful thoughts behind these events but why all good events only happening on a Thursday nights during work hrs. You definitely can't meet anyone during those hrs. Can it move to Wednesday night when I'm off and maybe after 6 or 7 so everyone can enjoy and maybe we can meet other tenants cause that is when we get off of work! Thanks read more

Elements Apartments - Nate are deep in thoughs finish his Geo - Apartments Near Me - Irvine, California

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Jon at Elements was fantastic with assisting my son and I with the wall climbing in the gym. Very knowledgeable and friendly. The spray tan he manages was great!! read more

This is mainly a review for Cheryle in the leasing office, as she was the one who helped me during the leasing process. Cheryle was really pleasant and energetic during my tour there and she was also very thorough. She was very quick to respond to all my questions during the application process and helped me secure a rental quick and easy. Great job Cheryle! read more

Leaving a review for living in the wood building. This building is newer and the floorplans are great. We live in the corner unit so we only share walls with one neighbor. Additionally the amenities here are great, the gym is probably the best apartment gym I've ever been in, there is a bowling alley, pool tables, and also a golf simulator. The pools are also nice and not packed. The children's play area is about to be finished and looks like it will be a lot of fun. Definitely recommend this place especially compared to Irvine company apartments. read more

Had a recent repair done for our unit. Repairs took a lot longer than expected but hey that's apartment living. Good time living here other than the unit repairs and no cell reception in my unit. Most likely due to the fact that we are the units inside the building and not facing out towards the street. In terms of the maintenance done on our unit, team as been fantastic. Rob and Anthony's team are also quick and friendly to help with our needs. TLDR maintaince team great, amenities nice, poor guest parking, and poor cell reception. read more

I was visiting my friend who lives in this beautiful apartment. While there, I met Ruby who was so kind to show us around all the amenities they offer. Can't wait to have our next play date here. read more

I lived here before and during the pandemic and had a really great experience. Spacious apartments and lots of patio space. Upon renting from Regina, who was absolutely amazing, it was a smooth process, and she always made me feel at home. I was sad to move out of State and miss all the amazing friendships I formed here and all the support. Thanks to Regina for making my experience nothing short of amazing! read more

Anthony was awesome. He arrived promptly, was very professional and courteous. He took care of the issue quickly and discreetly. Thankful for his service. Thank you Anthony! read more

Waste of money. They only want to get you to sign a contract and then DGAF. Lived here OVER a yr and don't let the pretty amenities trick you. Here's a snapshot of just the last month here (not even the whole yr of BS). Not only have we met neighbors wearing ankle monitors, Ive seen dogs bully guests and corner them so they couldn't leave, and to top it all off.. theres been DOG POOP ON my front door 3x now. People let their dog's poop INSIDE the building w/o cleaning it up. And Management has been less than apologetic even with documentation. I have a feeling the dog poop has happened to others.. as now no one has a doormat. Also, the internet sucks when everyone is sharing the same network inside a concrete can and phone service is even worse. And to get a hot shower in the morning you'll have to waste a bathtub full of cold water. (If you care about that stuff) During Covid, they made zero concessions for the residents and didn't even enforce their own "Covid rules." Save your money and rent elsewhere. BOO on you Elements! DO BETTER! read more

Been a resident for awhile. The gym facility is amazing so far the best apartment gym I've ever seen in a long while. The gym manager James is super nice and responsible. And the apartment itself is really nice. It's so close to those Asian plazas. Super convenient l, definitely worth to check it out read more

Not true if they say it's 100% smoking area cause people live here still smoking inside their unit with the windows/doors open or at their patio/balcony, so you can smell marijuana everywhere in this community, everyday. It smells really bad, even the smell goes into my apartment unit everyday. Called the patrol numerous times, but they can't do anything. read more

They will never tow parking violations they just leave a little warning card and that's it. read more

Elements Apartments - Apartments Near Me - Irvine, California

Worst experience ever, I eventually left after 7 months with no pool. I moved into the wood building on March 10th, and the pool is still not ready. Chris, and specially Robin Duma, are extremely rude and very vendective. Management does not care. They just wanna save money and deflect any kind of responsibility. For 3 thousand a month for a one bedroom apartment, there are far better options. A lot of the pictures that they have up online are not even real. The community has been under construction for years, but they have computer generated pictures online to decieve. As far as management's response. They clearly want to avoid any responsibility. When are you gonna finish the pool??? It's been 7 months with no pool. I lived alone, I have the lease, and you can simply look at your records, who paid you every month. Your claims are ridiculous!! read more

Very sad that it has come to this but we have been unable to sleep for months due to noise violations above us and even tho we have time and time again tried to be reasonable and fair, we are gaslite. At the end of the day, as a tenant you are entitled to be able to rest in your home. Although we have expressed concerns several times, nobody cares. If you enjoy your space and want peace, this is not the place for you. read more

This review is for the maintenance personel; Anthony. He was so professional and pleasant the couple times he came to replace the alarm batteries and fix one of my kitchen drawers. He's fast and on top of it and he gave me a courtesy call prior to him coming to make sure it was okay even though we had set an appointment with him. If I have any issues in the future, I hope he is the one that is on the job because I know it will get done quickly. read more

Maintenance professional Anthony was polite, patient, and quick with his work. Cudo to Elements for having a star on the team. read more

Elements Apartments - Apartments Near Me - Irvine, California

I just move into the new phase "Wood" buildings. Leasing agent Mark Fujiwara has been very helpful with the leasing process, Mark answered all my questions and walk through request. Since moving in Ben Flores in maintenance has been a God sent! When moving into a brand new apartment it's expected to run into small issues. Ben resolved my issues right away, in addition to educating me on how to use my vent, dishwasher and locking my patio door correctly without me even having to ask. This is what demonstrating excellent customer service is. Mark and Ben delivered the type of service I expect when moving into a high-end building. Thanks guys. read more

My partner and I have been living here for over a year now (renewed our lease a few months ago), which is quite rare as we tend to move every year in search of a better space at equivalent price. Pros: 1) Amenities = Wonderful. The gym is touted as the largest apartment gym in the nation, and I believe it. The rooftop pool and jacuzzi are nice and clean. (If you want to avoid the crowds, go to the rooftop on weekdays.) The bowling alley, pool tables, gaming room, etc are all great as well for entertaining guests. 2) COVID protocol = Management did a great job with regards to COVID protocol. While of course it wasn't ideal to have amenities constantly opening then closing (due to frequent changes in county/state mandates), every time I went to the gym, they enforced social distancing by blocking off every other machine. It was reassuring that they took public safety seriously. (Still bummed that the free airport shuttle was canceled for most of the year, though. They could've definitely blocked off every other seat on board, mandated masks, and required reservations, but....alas. Didn't happen.) 3) Cleanliness = Anywhere you have a bunch of people and pets living together in one building, messes are going to happen. While unfortunately smelling dog pee around the building entrances and elevator is a frequent occurrence, I do notice that the maintenance team responds very quickly to deal with it. Kudos to them for staying on top of it! They also vacuum the hallway carpet and hose down the artificial grass outside on a regular basis. 4) People = Shout-out to Regina who made our whole leasing process seamless and answered my many questions. And shout-out also to Anthony from the maintenance team, who fixed our issues quickly, always checked with me before moving anything or entering/exiting, and proactively wore booties. Very helpful and wonderful demeanor. I honestly have never had such good maintenance service at any other apartment complex. 5) Location = Quiet (since it's located in a more corporate area), not off a major busy street, and literally 5 minutes from SNA airport. So convenient. Cons: 1) Parking = One bedroom apartments get only one designated parking spot inside the garage, with no option to rent a second one. This means if you live with a partner, one will have to try and get lucky with the few guest parking spots that exist, or try to find street parking (which is extremely limited). 2) Noises from above = I don't know if there's just no soundproofing insulation or what between floors, but we can hear our upstairs neighbor's every footstep and what sounds like Zumba moves or furniture rearrangement. We've pretty much resigned ourselves to tolerating it, but if you're very sensitive to noise, this apartment is likely not for you. (My partner and I wear soft slippers out of habit, but also as a courtesy to our downstairs neighbor.) 3) Balcony = Management does *not* include any power-washing services, not even for extra money. With all the dirt and debris blown onto our balcony over the course of a year, I had to hire an outside company to park on the street and power-wash using a generator on their truck and pulling up a long connected hose to the 2nd floor. (I have no idea how people on the 3rd - 5th floors are getting their balconies cleaned. I tried scrubbing my balcony myself, but it just smears the dust and dirt around.) Despite the cons, the pros do outweigh them and - as long as the rent stays approximately where it is - I'm quite pleased with Elements. read more