I installed my solar in 2008. The people who installed it were amazing. Since 2008, every problem…read moreI've had with micro inverters, not working, issues with my panels, no output.... Elemental Energy has been outstanding in post customer care. In the eight years since I've had my system, I've only had two issues which were properly taken care of. The project manager in 2008 was absolutely awful. Poor communication and someone quit so my project got pushed to no-man zone- no one was taking care of my project or communicating clearly about what was going on. I didn't write a review in 2008 because I was upset about the process. However, eight years later, the install is absolutely fantastic and the product has held up really well. Plus the person who was so awful is likely gone so thinking you'll have a better experience than I did. I'm getting quotes on battery and they are the first person I called

Elemental Energy installed a photocell array on our roof a couple a years back. When we made the…read moredecision to install batteries as well, they were our only call. Our house was built in the late 1960's. Which means that the outlet plugs and other components that were installed back then (over 50 years ago) have become brittle. Jostle them a bit and they can fracture. This happened to the circuit for the room on the other side of the Battery install. Apparently they jostled the wires running to one of those outlets and it fractured it, disabling that circuit. It being a guestroom, we didn't notice it right away. When we did, Elemental did not hesitate to step up. I would use Elemental Energy again if I needed any of their services in the future.

Update following the company's response:…read more I want to clarify one point raised in the owner's reply so readers understand the concern accurately. Yes, I mentioned that I would prefer the panels be placed on the rear of the home if possible. That was simply an aesthetic preference and not a design requirement. I relied on the company's expertise to determine whether that placement would still allow the system to reasonably meet the goals discussed during the sales process. I also want to be clear that the system functioning is not the issue. We appear to agree that the equipment is producing energy as designed. The production numbers themselves have never been what I questioned. The concern I raised relates to how the system size and expectations were presented during the sales process. When we explored going solar, the conversations centered around offsetting most or all of our electric bill, which was the primary reason we decided to move forward with a $20,000 installation. If it had been clearly communicated that the system was intended to be a smaller "starter system" that would only offset a portion of our electricity usage, we likely would have approached the decision differently or waited until we had a longer utility history available. Another important point is that no written proposal or modeling documentation outlining the assumed household usage or projected offset was ever provided prior to signing. Because those design assumptions were never shared with us in writing, it has been difficult to understand how the system size was determined relative to our expected energy needs. As a result, we are now paying a monthly solar loan while still carrying a meaningful electric bill, which is not the outcome we understood or expected when making this investment. At this point, I have shared my experience and clarified the concerns raised. I do not intend to continue a public back-and-forth discussion on this review. My purpose in posting this update is simply to provide context so other homeowners researching solar know to request clear written modeling and offset assumptions before making a significant investment.

We started seriously thinking about solar after we had a knock at the door from a solar sales…read moreperson. We ended up speaking with several of the big solar installers and another couple smaller ones. They all wanted us to take huge low interest loans to buy a lower quality system than what we got with Smart Solar Energy. Smart Solar Energy allowed is to choose the equipment we wanted at no extra cost, and the overall cost was less than half what many others were trying to sell us. The install was delayed by a day because of illness then some paperwork wasn't left requiring a few extra days during install, but other than that they were great to work with and I highly recommend Smart Solar Energy.

Gerry was professional, on time, and did above and beyond what we asked. He replaced a few GFCI's…read moreand got our outlets up and running. He went through our attic and made sure our wires were all tip top shape. All for a great value. I'm very happy with the service and will reach out to him for any future needs as he is easy to work with. Thanks Gerry!

Scary and unprofessional. Received an aggressive email out of the blue from the owner about a…read moremissed 2024 invoice, including statements about "wishing bad things" and references to showing up at our home unannounced and watching through our windows. Completely inappropriate. The work was a minor light switch issue quoted around $250 but billed at $450. Then the light fixture attached failed afterward and had to be replaced at additional cost. Will never hire again.

Great Service! System design, installation, support. I…read moreFound this company at our local street fair. Before long we had a plan for a grid tie power system on our roof in SE Portland. They were great to work with and took care of all the permit stuff. Now on sunny days we feel great watching our power meter running backward! Our system easily generates 3000 watts on sunny days, They even found an inverter that will give solar electricity during a power outage. We can log onto our inverter through our computer and watch the power generation data over time. Cant recommend these folks enough.

We HIGHLY recommend Prestige Power Systems. They were prompt, professional and dependable. We are…read morealready planning on using them in tge future. We will definitely recommend them to anyone who needs electrical work.

I should have checked these other Yelp reviews first, yikes!…read more It was much easier to get quotes from competitors for a Powerwall install.

The installation of the solar panels was relatively pain free for us and I was happy with the…read moreinstallation service. However we discovered a leak in the roof right underneath where the solar panels were installed. They came out and looked at it and said they thought they had fixed it, but the next time it rained it leaked again. So I called again and they let me know they would fix the roof as well as any damages inside. I signed the form but since then have not been able to get ahold of anyone to schedule the work. I've called several times but have only been able to talk to voice mail. I've left several messages but haven't heard back from anyone. I'm worried they've gone out of bustness

I appreciate the values this company brought to their work…read more I had gotten another bid from a company that didn't even come out to my property. A and R sent their sales person to our house and he got right to work. He went into our crawl space under the roof to make sure our roof was properly supported for the panels. That was a relief as the other place wanted to send a structural engineer to do that very simple job and charge us for it. Ridiculous. Our project was two years, so the crew may be slightly different, but they were great. When there was an issue, like that we didn't have electrical grounding, they just put in grounding bars. Amazing! They offer production guarantees which is rare for a solar company, like those ones that come door to door. lol A and R was professional, easy to work with and easy to communicate with. Good job team!

Zero stars. Good luck getting an after-sale response or help or service from this place. I would…read morerecommend any other company for your solar needs, just not this one. Three emails & five phone calls - no response. Invest your money somewhere else. So sad.

If you get an agent, every time they will ask for your name, address, and email (the app already…read moreknows your account). The support for solar customers is terrible. 3 months to remove panels so my roof can be repaired. Tesla won't let you schedule reinstall till they are removed. So customers suffer twice from their painful inefficiency. I must wait 4 more months to have them reinstalled.

We are very happy with our Solar panels installed several years ago by Solar City/ Tesla…read more The installers were amazing. They even added lumber supports in our attic. They grounded our hose. We didn't even know it wasn't grounded! They coordinated with Pacific Power. All great. But... I have tried to call the number they have provided several times and have spent soooo long on the phone. Granted I am late paying my bill, I tried to INQUIRE and pay over the phone and also online. I could not find anywhere to pay! Twice they typed out my payment due as $$46.03. After over 30 minutes on hold today, I gave up. at least my banking app works for paying bills... See my latest call record below. This is not the first time I have given up trying to speak to a human at Tesla.

Avoid this company. Very rude and unprofessional. There salesman Andrew lied to us about rebates…read moreand tax credits and we ended up losing over $8000

Excellent customer service and product!…read more They added inverter and battery to cover the remaining components during power outages. They handled issues calm and efficiently. Top notch!