Excellent hotel for a reasonable price. Brand new in a great location with very friendly staff. Spacious, clean rooms with comfortable beds and a small kitchen. Solid choice for a hotel Downtown. read more

Amazing hotel! I'd never had such a fun and friendly experience at a hotel. I randomly picked this hotel for a girls' trip to Austin. Neither one of us knew anything about Austin and I was worried about location since we would be Ubering and walking everywhere (parking is insanely expensive $45 a night!). The Element is perfect. Walkable to the nightlife of 6th street as well as the Capitol, museums, coffee shops and restaurants galore! It's right next to the Driskill and a short Uber ride to Barton Springs and other landmarks. Our room is super spacious and included a standard size fridge, dish washer, sink, electric stove, dishes, pots and pans! We didn't cook but it was great for leftovers and heating them up later because everything is bigger in Texas! They have plenty of charging ports in easy, accessible areas. The staff here is amazing! The hotel is very progressive. I just love that they text you to see how your stay is, whether you need anything and welcome you to the hotel. This service was top notch! We must of texted with the front office multiple times a day and everyone was so helpful and knowledgeable. They also offer green service for an additional $5 off a night if you opt out of housekeeping during your stay. They are pet friendly. We didn't know when we checked in but they also have bikes for guest to use and includes a breakfast. The times are a bit restrictive, only till 9:30am M-F which we struggled to make most days but fresh and healthy though selection is minimal. Our flight was late in the evening and they let us do a late checkout so that we didn't have to wander in the heat (104!) The customer service here is top notch! I would definitely recommend. read more

There was a kitchen in my room ! I liked this hotel a lot. I came to visit some friends and go to the pride festival. I shared a room with my friend so he got the bed and I got the pull out couchbed which was fine until I woke up . Very thin mattress but I'm not going to mark the hotel down for that since I will never sleep on a couch bed again . Looked like fun but I'm too spiked nowadays. Staff was nice even when I came in wasted looking for my room . read more

Stayed here for 2 nights on our first trip to Austin. Loved this hotel. Travis at reception was fantastic, put us in a higher floor room which was great. The room was lovely and modern, bed super comfortable and lots of natural light. The option to earn extra SPG points instead of getting room cleaned is a great idea. Will definitely look for more element hotels on future holidays. read more

Fantastic location, awesome bar on 2nd floor, comfortable rooms, great service. All around amazing stay. Will try to come back.

Great location right around the corner from the Paramount. That's why I chose it. Valet parking is very expensive ($43 a day) so it might be good to find alternative parking. Fast, efficient check in and check out. Great shower (high priority!), nice bed, lots of places to plug in chargers. Good place to stay! read more

Although I never had the pleasure of staying at this property, I did stay at the Aloft Downtown Austin, their sister hotel, who they apparently share an accounting office with- as well as my credit card information. I will have to give this 1 star due to their billing. TWO months later my card was charge twice, each for $353.62 cents. One transaction was posted for Element Austin Downtown which I have never stayed at, ever, and the other for the Aloft . If there was a billing issue, which I have my receipts so I know there is not, they charged my card without my authorization AND without even contacting me to inform me. This is just bad business. Upon calling, I was told that the front desk did not have authorization to reimburse me, so I asked to speak to a manger (Sam, same as Aloft) who then informed me they have had accounting issues and she was unable to refund my money at this time, I then asked to speak to the accounting department and after being on hold for most of this 90 min process, I was disconnected and have heard nothing back. Needless to say, I, as a highly rewarded and frequent traveling Marriott member will be canceling my account- ensuring they no longer have my information, and switch over to Hilton. I would rather pay higher prices than be charged $709 TWO months later without even contacting me. read more

Ok best experience ever. Overall great atmosphere with Caroline's restaurant and upstairs bar but there's more. Coffee shop was adorable and food was fabulous. I called the front desk bc my TV didn't have signal (not a big deal at all) the front desk lady was automatically concerned and itching to help my situation. Instantly sent a tech guy to solve the problem even though it seriously was not big deal. THEN, later that day a note was posted on my door with a hand written apology for the inconvenience of a lost signal tv. Along with the note was a $20 credit to their cafe because they wanted to make sure we still had a great experience. If that's not perfect hospitality, I don't know what is. read more

We come to Austin fairly regularly and decided to try this newbie. Pros: kitchenette, modern rooms, sweeping city views, breakfast included, centrally located, and fun bar downstairs with indoor and outdoor space (and foosball!). Cons: no pool; initially we were on a low floor and there was some street noise, so we moved to another floor. Overall, a positive experience and will stay here again. read more

Exceptional service and a fantastic room. Stephanie was very communicative and Carol helped me when I arrived. I got an upgrade (not necessary) which even made the stay better! The next trip to Austin will be at the Element :-) read more

Very unfortunate experience. They gave us a standard room rather than the upgrade we had booked and then did not want to lower the price for the smaller room we got. They said they had already filled all the upgraded rooms but we had a confirmed reservation. They argued with us for a very long time and then finally offered the discount we requested which was only what the cost should have been for the smaller room. The next morning, when we tried to retrieve our car from valet we were told 30 minutes. The lobby soon filled with guests trying to get their cars. Hotel staff were careful to steer completely clear of the problem and no manager ever showed up to deal with it. It actually took 55 minutes to get our car. As this was a completely foreseeable and avoidable problem, we wondered why hotel management had not prepared for a full house and ensured sufficient valet resources. Give Starwood and the Hotel management some time to work through issues before staying here. There are many great Hotel options in Austin to provide a much better experience. read more

I loved my experience there. This hotel is brand new and you can feel the energy the moment you walk in the door! Both the Element and the Aloft are in the same building. As you enter the front you are asked which hotel you booked. Checked out both lobby's and they both give you a different feel. Aloft does feel more casual and trendy while the Element does feel like a refined extended stay hotel. During my stay everything that I need was provided, the little kitchen is super cute with everything needed to live out of a hotel! One call out would be that there is no full length mirror as at home I usually use one to get ready. The location is amazing, I never felt unsafe and had access to everything I needed. The staff was great and I hope they continue with that same energy! Oh and the breakfast is cute as well! read more

Nice, modern, clean hotel in a great location. An included continental breakfast sweetens the deal. Onsite coffee shop and restaurant are very good. We had delicious dessert and coffees late night. The Sassy Cowgirl was a real treat -- iced coffee, chocolate and jalapeño. The room was spacious. We got a king. There's a small kitchette with all the basics including a coffee maker. The bedding is nice and comfy. The price was definitely commensurate with the quality and amenities. We would stay here again. read more

Our family stayed here for about a week as we sorted our move. Excellent accommodations and tremendous staff all around. From Larry helping me scan and fax documents to Marshawn, Carmelo and the valet staff being so friendly and accommodating to our girls, this staff is exceptional. read more

The hotel is beautiful. The elevators are gorgeous as well as the rooms. We stayed in a king room which was beautiful. I love having a kitchen. The bathrooms are also so beautiful. The bed was comfy too. I got a wonderful night sleep. The restaurant on the first and second floor are inviting and have tons of seating. I wish we stayed longer. When I come back, I will be staying here. I love that there is no carpeting in the rooms. The staff is so nice. read more

I stayed here recently for a business trip. The things I like about this hotel are the awesome staff, the room was super clean, they have free breakfast tacos, you can choose Starwood points or treats for not having room service, they have bikes to borrow, you can rent (or borrow? - not sure?) cowboy boots, and so much more. I would like to mention that Travis and Eric were super friendly and really made me feel welcome. I also like that this hotel is high-tech. They texted me after I got to my room to make sure all was ok and then texted me again during my stay to make sure all was ok. If you are planning to stay here, I would recommend you ask for a nice view because some of the rooms face a neighboring building. I would stay here again without question. read more

Great room in downtown Austin right by 6th street and Congress. The room was nice with a full size fridge, stove, etc. kind of reminds everyone of a studio apartment. The only reason this does not get 5 stars is the bathroom was a little dirty. Like it wasn't cleaned throughly. However, if I come back to Austin I would stay here again. It's definitely an eclectic hotel which is in line with the city and the hotel bar/restaurant is awesome. read more

We had a wonderful Memorial Day weekend at the Element. They took care of us and made sure that we were comfortable. We had a minor snafu at Check in that they more than made up for with various perks and upgrades. Highly highly recommend and would absolutely stay again. read more

My stay has been terrific. Everyone at the hotel is super nice and I love hat this place is only one month old. Thank you to Christine, the night concierge - she was very helpful when I arrived at 2am on a Friday night. Will def come back here for the comfort and terrific location. read more

Just came back from a wonderful weekend here. The hotel is comfortable and has a young, modern aesthetic and vibe. We stayed in a fantastic suite with a full kitchen (full-size fridge, dishwasher, stove, dishes and cutlery) and king bed with the most comfortable mattress I've ever slept on! Tons of great amenities: fitness room, coffee bar, Caroline restaurant downstairs, bar and fun game lounge upstairs. Good quality and variety of food for breakfast. We used the valet and they were fast and friendly. This is one well-run hotel! read more

Great customer service, great location and overall lovely hotel. Will stay here again without question

I didn't get to stay here, but I attended a meeting here. I saw the rooms, they are really nice; clean, modern and big. I had drinks at the bar on the second floor, and it was nice too. The staff was very friendly. I have ONE WARNING...don't accidentally leave your credit card at the bar. It has now been 1 week and 1 day since I left my credit card at the bar. I called the next day, then the next day, then the next day. Finally got a call back from accounting (after 3 messages) saying they would leave it at the front desk for me to pick up. I tried to call back to confirm I could come over the weekend, but once again, no answer in accounting. However, since she told me I could just stop by and didn't list any limitations, I figured it was okay to stop by over the weekend. I stopped by on Sunday and it wasn't at the front desk. They staff was very nice, but it was very frustrating that the card was not where I was told it would be. I called Sunday and left a message for someone to call me back on Monday. No one called me. I called on Tuesday and left another message. I have now cancelled my card, but I called to let them know how unhelpful they were, and to destroy my card. Of course, no answer. I just got a call back and the message was basically the opposite of what I was told last Friday...that the card is kept in a safe and only accessible during business hours. I'm not even sure what their business hours are b/c I've called at several different times during the day and never could get anyone Again, the hotel is nice, but my low stars are b/c my "customer service" experience with their accounting department was terrible. read more