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There seemed to be a food smell as we entered but I didn't see any dining areas open. Decor seems a little older but has some cool references to music and updated wall art to help out. Beautiful view of downtown from our window. People at the desk were helpful but not overly excited, nor did they seem happy to be there but they got us a room. Suitcase caddy to help yourself carry the bags up. We were looking for a deal, this was a good price and so I understand if it's not top of the line, but breakfast is $15 a piece which isn't good.
I was quite surprised with my experience, so here goes...I checked in on the afternoon May 12th and left on the 14th, 2026. First of all, when I got into my room, there was a filthy cleaning rag left on the chair. Not a big deal and If that was it, it wouldn't have bothered me, everyone makes mistakes. Now it's time for dinner!. I was excitedly told that the ribeye steaks and the adjoining restaurant were incredible! Well, what I got was an under seasoned, overcooked, hunk of meat that resembled roadkill. It was gray and fatty and not anything that should be served at any restaurant! I also ordered a large side of fries to go with it. What I got was a small Styrofoam container with EXACTLY 10 fries. Now for the service: I sat at the bar and ordered a soda while I waited. The bartender seemed to not understand what "Sprite" was and I needed to point out the soda gun to her and what it was. To be fair, there may have been a language barrier there on her part, but it just adds to the whole lack of customer service, particularly when I finished it, my glass just sat there needing a refill, and that would have to be the first time I've ever experienced that anywhere in the United States. Not wanting to eat dinner there again the following night, after working all day, I decided I'd get something simple at Walmart to eat in my room. I Went to the restaurant again, to merely ask for a plastic knife, fork, and salt and pepper ( that I was provided with the night before) and was flat out told that they can't help me. Quite taken aback, I decided to go to the front desk. The lady there had a major " I don't give a sh@t" attitude and suggested I go and ask the bar. I then asked her if she could simply go to the breakfast area to get me some plastic wear so I could eat my dinner, and she reiterated that she couldn't help. Exasperated, I asked if there was any salt and pepper for me in this entire building? She stated again that she couldn't help because apparently the bar/restaurant is not actually affiliated with the hotel. Returning to the bar AGAIN, I politely asked the lady once more for help, and she quite rudely told me that I couldn't be in there with outside food, when all I wanted was a plastic knife and fork and some salt and pepper!. She grumpily told me "You'll have to wait a while" Even though it was the place that I got a plastic knife and fork the previous night. Fed up, I decided to drive a 15 minute round trip to Dollar General to get some plastic knives and forks, and salt & pepper; the service there was great! Returning to my room, I'd also noticed, my room had been cleaned, even though I had a "do not disturb" sign on the door. Shout out to Walmart and dollar general For your excellent customer service. I knew I should've stayed at the courtyard by Marriot
Horrible hotel - booked for 4 nights and only stayed one. Luckily they were nice enough to refund for the remaining nights. It's an older hotel and it has not had great upkeep. Walking to our room, the whole hallway smelled of weed, the carpet in the hall was NASTY, and the ceilings were maybe 7 foot tall which made it feel claustrophobic. When we got to the room the first thing I noticed was the dirty closet mirror, the missing molding on the dresser and just that it didn't feel clean. The bathroom was tiny, the sink was so low I had to bend all the way over just to wash my face. I laid towels down on the floor to stand on because it just didn't feel clean at all. The hot water was basically nonexistent and the AC wouldn't stay on cool. Scratchy towels and bed sheets... Staff was nice but I still wouldn't recommend staying here.
This place was a dump. It's pretty dirty, and while we haven't seen any bugs yet, I wouldn't be surprised if there are a bunch of them here. Half the lamps and appliances were not plugged in when we got here, and one of the lamps (which are the only sources of light in the room) didn't work. The staff didn't even mention the WiFi (nor is there any note or placard with the WiFi name and password), likely because the Internet was an unsecured connection that HAS no password. Don't surf the web on any finance or sensitive sites here. The fridge was broken and wouldn't stop beeping until we unplugged it. The ice machine was also broken. There's no access to drinkable water (the front desk offers bottled water for a fee), or tissues/paper towels. In terms of positives, the free breakfast (6am-10am) is actually serviceable, as there was pretty much every basic breakfast item available (boxed cereals and instant oatmeal, scrambled eggs, sausages, bagels, toast, apples and oranges, orange juice, milk, and coffee). The waffles oft mentioned in other reviews was worthy of their praise too; I'd give an extra star just for them. However, don't mistake this for fine dining - I never really understood the phrase "tastes like cardboard" until I tried their sausages, and I could swear that they reuse their eggs from the day before The pool and fitness center were average at best, but at least they were available. I deeply regret booking here, almost as much as I regret not bringing slippers. The floor feels like I can gather enough dirt to fill a garden with my feet.
Was in Austin, TX to attend my cousin's funeral. Checked into Wyndham 2/20/25 around 2:30pm. Received suite key, entered the room and there was a man already inside (initially thought he was housekeeping). He was surprised as I was! I looked at my room number again and it was the room I entered. He asked if my card opened the door, and I said "Yes". Then another person (woman) came around the corner of the room and was also shocked I was in their room. I told them I'd go see what happened. Went to front desk and told them what happened, and the two hotel hosts started a slight argument amongst each other. I was then assigned a different room with no apology. Went to that room, started unpacking and getting dressed to leave to go to cousin's wake. Used the restroom only to find the toilet did not flush! Couldn't call to Front Desk as phone had missing buttons and the instruction panel was missing so couldn't choose any buttons! On my way out, I informed Front Desk of non-flushing toilet. Personnel said housekeeping was cleaning other rooms, so they probably would move me. Hours passed - no one contacted me from hotel - I called to see what the status was. I was put on hold for about 15 minutes and then person returned to call and said restroom toilet had been fixed. I returned that night, changed into pajamas, used restroom and toilet was still broken!!! I put on my coat over pajamas and went down to Front Desk. Told them I was very upset with my experience with Wyndham hotel! Told personnel I entered a room with other guests - COULD HAVE BEEN CONSIDERED A BURGLAR AND SHOT OR RAPED! Assigned a different room with BROKEN TOILET - BUT WAS INFORMED TOILET HAD BEEN FIXED!!! She apologized and said she would find me another room on Executive Floor which was an upgrade - told her I was not paying extra - she said I wouldn't have to. I told her to please make sure that room was in livable conditions because I wasn't going to move again. She said she would check. I had to go back to my room and PACK again to move. She came to my room to give me the new card and room number. I moved to that room, and it was fine. I was NEVER offered any type of refund or comp for the ordeal or unsatisfactory service I'd received. When I checked out, personnel did not ask how my stay was or thank me for staying at the Wyndham! I was told I would receive my receipt via my email on file. I HAVE NOT RECEIVED A RECEIPT TO THIS DAY! I expected more from Wyndham! We were told by relatives that another hotel chain had reserved rooms for the family - but we chose the Wyndham instead thinking it was a better hotel. We regretted choosing the Wyndham! I WOULD LIKE FOR SOMEONE TO CONTACT ME AS I WAS NOT TREATED AS A VALUED GUEST or offered compensated/receive refund for horrible experience. VERY POOR CUSTOMER SERVICE!
I don't usually make a big deal about little problems because I've worked customer service for 15 years but.. This was a big deal. So the pictures of the rooms I saw and what we got were COMPLETELY different! The hotel is old but I can deal with that, this however was not what I am complaining about. Upon arrival i did notice the place was a little low quality but when we got to the room it got worse. The ac did not work.. This was the broke me. It's texas and it's humid! The cordless phone seemed to have been left off the hook and was dead soo we went down to the lobby and let them know. They called someone on their cell to go up to fix it. A guy who I legitimately thought was a customer came up, not in a uniform, to look at it. He messed with it for a while, even taking the whole front off! He left for a second, I assumed they were going to be moving us.... But no he came back with ANOTHER AC UNIT! We were shocked! He was struggling to carry it and I honestly thought we should help him! Then another random looking guy came in to help him, if I wasn't in a room with 3 other adults I would have been terrified because they never said a word to us just kept coming in our room without uniforms! Also this is all at 1130 at night and we have a plane to catch @8am and we had driven 2 hours to get here we wanted to just go to bed but no.. We 0couldn't. So after they replaced the whole ac unit the ac still didn't work! We struggled all night just trying to get it to be colder but it never did. Needless to say we had a terrible experience. When we were checking out there was a steak knife just sitting on the counter point towards us....
Average hotel. A bit dated and need some works (stains on ceilings, etc). Still, has some really great perks. The staff are really nice. The bed is comfortable. It has an outside pool. The bar area is fun with delicious food. The breakfast does not come for free, and I didn't try it so I can't comment on that. They are pet friendly which is very nice. It's also in a good, centralized location to get where you need to go in Austin. There is no where to walk to so take a Uber. The price here is great though for its location.
Excellent location in South Austin, and an even more comfortable stay to boot. This Wyndham Garden property has a music-themed aura about it, with pictures of the legendary Stevie Ray Vaughn & other artists all over the property. The room itself was fine, yet the thermostat feature is overrated, in my opinion. I followed directions to the letter in using your room key as the access trigger, yet it didn't work. Maybe I was the one that had an inoperable one, no? The hotel prides itself in this energy-saving feature, yet still seems to be a gimmick (at least to me). I had to adjust the temps the old fashioned way by playing with the AC control modules, & praying that the room wasn't too hot or cold. Unlike some properties, this location has a full bar, as well as coffee stand (for lack of a better word) available. Breakfast isn't free here, yet there are several breakfast venues on nearby Ben E. White boulevard a mile or so away. The property has more than enough parking all around, so this never became an issue. I would venture to say that this location is about a 10 minute drive from 6th & San Jacinto street WITHOUT traffic. Overall, this is a good place to stay when in Austin. -1 star for the inoperable thermostat key access.
We got a reduced rate, but still paid over $100 a night. They gave us points we plan to use next year. We will be sitting through a two hour presentation selling time share. When they are pitching, they should put us up at a nicer place. It was not clean. Baby cockroaches. Exhaust vent was old, dirty and noisy without a separate switch, so to use the restroom it was cranked. We were disappointed. The bathroom counter and toilets were too low and it wasn't an ada room. Isn't that against code? Shower head sucked. Only reason for 4 stars was a good breakfast.
DO NOT STAY HERE!!!! BED BUGS, COCKROACHES, AND MICE!!!! A few minutes after checking in we found a massive cockroach in the room. They moved us 2 rooms down where the shower still had hair in it and so did the sheets so they obviously had not been cleaned. I had to go back down to the lobby to receive the new room key and waited 15 minutes because they were so understaffed and only had one lady running the entire place. On my way to the elevator I saw a MOUSE on the first floor. All other hotels were booked for ACL so we had no other option but to stay in this dirty mouse/roach infested place. But wait it gets worse, I woke up with BED BUG BITES all over the backs of my legs. The 3 other girls staying in the room had the same bug bites. I reached out and filed a claim and was told I would be updated within a week! I still haven't heard anything back from them or even received an apology for the condition of their hotel. I will never be staying at a Wyndham Hotel again.
After reading recent and negative reviews on Wyndham. I'm happy to say my experience was far from that. Moving on, my best friend and I checked in. Front desk were kind and helpful. Across the way was the bar and dining. It was a little past midnight and we went to get a birthday celebration drink for my birthday. The bartender said they were closed. My best friend asked when did they close and she wanted to get my birthday drink. Our bartender was beyond kind. Left and head up to our room. The room was clean, and the beds were comfortable! Hotel beds tend to be meh, not this location! When we were checking out, we asked if they would hold our suitcases for an hour or two and without hesitation, they were happy to help. My two disappointments were: 1. Trying to find and drop off from the car is a hassle, even at midnight. We weren't offered any service when getting out of the car. 2. The up deck were the fitness and pool floor. The pool is extremely small, should be no more than 20 people max. The view from outside is beautiful. read more
2 months ago
1 month ago
Low end hotel on the run down side. Pieces of trim were peeling off the bathroom door so it wouldn't close, same with drawers on the bedside tables. Staff was friendly and responsive to requests. Ok if you need to get a cheap hotel and you're prepared to lower your expectations. read more
There seemed to be a food smell as we entered but I didn't see any dining areas open. Decor seems a little older but has some cool references to music and updated wall art to help out. Beautiful view of downtown from our window. People at the desk were helpful but not overly excited, nor did they seem happy to be there but they got us a room. Suitcase caddy to help yourself carry the bags up. We were looking for a deal, this was a good price and so I understand if it's not top of the line, but breakfast is $15 a piece which isn't good. read more
5 months ago
I was quite surprised with my experience, so here goes...I checked in on the afternoon May 12th and left on the 14th, 2026. First of all, when I got into my room, there was a filthy cleaning rag left on the chair. Not a big deal and If that was it, it wouldn't have bothered me, everyone makes mistakes. Now it's time for dinner!. I was excitedly told that the ribeye steaks and the adjoining restaurant were incredible! Well, what I got was an under seasoned, overcooked, hunk of meat that resembled roadkill. It was gray and fatty and not anything that should be served at any restaurant! I also ordered a large side of fries to go with it. What I got was a small Styrofoam container with EXACTLY 10 fries. Now for the service: I sat at the bar and ordered a soda while I waited. The bartender seemed to not understand what "Sprite" was and I needed to point out the soda gun to her and what it was. To be fair, there may have been a language barrier there on her part, but it just adds to the whole lack of customer service, particularly when I finished it, my glass just sat there needing a refill, and that would have to be the first time I've ever experienced that anywhere in the United States. Not wanting to eat dinner there again the following night, after working all day, I decided I'd get something simple at Walmart to eat in my room. I Went to the restaurant again, to merely ask for a plastic knife, fork, and salt and pepper ( that I was provided with the night before) and was flat out told that they can't help me. Quite taken aback, I decided to go to the front desk. The lady there had a major " I don't give a sh@t" attitude and suggested I go and ask the bar. I then asked her if she could simply go to the breakfast area to get me some plastic wear so I could eat my dinner, and she reiterated that she couldn't help. Exasperated, I asked if there was any salt and pepper for me in this entire building? She stated again that she couldn't help because apparently the bar/restaurant is not actually affiliated with the hotel. Returning to the bar AGAIN, I politely asked the lady once more for help, and she quite rudely told me that I couldn't be in there with outside food, when all I wanted was a plastic knife and fork and some salt and pepper!. She grumpily told me "You'll have to wait a while" Even though it was the place that I got a plastic knife and fork the previous night. Fed up, I decided to drive a 15 minute round trip to Dollar General to get some plastic knives and forks, and salt & pepper; the service there was great! Returning to my room, I'd also noticed, my room had been cleaned, even though I had a "do not disturb" sign on the door. Shout out to Walmart and dollar general For your excellent customer service. I knew I should've stayed at the courtyard by Marriot read more
6 months ago
1 year ago
Horrible hotel - booked for 4 nights and only stayed one. Luckily they were nice enough to refund for the remaining nights. It's an older hotel and it has not had great upkeep. Walking to our room, the whole hallway smelled of weed, the carpet in the hall was NASTY, and the ceilings were maybe 7 foot tall which made it feel claustrophobic. When we got to the room the first thing I noticed was the dirty closet mirror, the missing molding on the dresser and just that it didn't feel clean. The bathroom was tiny, the sink was so low I had to bend all the way over just to wash my face. I laid towels down on the floor to stand on because it just didn't feel clean at all. The hot water was basically nonexistent and the AC wouldn't stay on cool. Scratchy towels and bed sheets... Staff was nice but I still wouldn't recommend staying here. read more
4 years ago
This place was a dump. It's pretty dirty, and while we haven't seen any bugs yet, I wouldn't be surprised if there are a bunch of them here. Half the lamps and appliances were not plugged in when we got here, and one of the lamps (which are the only sources of light in the room) didn't work. The staff didn't even mention the WiFi (nor is there any note or placard with the WiFi name and password), likely because the Internet was an unsecured connection that HAS no password. Don't surf the web on any finance or sensitive sites here. The fridge was broken and wouldn't stop beeping until we unplugged it. The ice machine was also broken. There's no access to drinkable water (the front desk offers bottled water for a fee), or tissues/paper towels. In terms of positives, the free breakfast (6am-10am) is actually serviceable, as there was pretty much every basic breakfast item available (boxed cereals and instant oatmeal, scrambled eggs, sausages, bagels, toast, apples and oranges, orange juice, milk, and coffee). The waffles oft mentioned in other reviews was worthy of their praise too; I'd give an extra star just for them. However, don't mistake this for fine dining - I never really understood the phrase "tastes like cardboard" until I tried their sausages, and I could swear that they reuse their eggs from the day before The pool and fitness center were average at best, but at least they were available. I deeply regret booking here, almost as much as I regret not bringing slippers. The floor feels like I can gather enough dirt to fill a garden with my feet. read more
1 year ago
2 years ago
2 years ago
Was in Austin, TX to attend my cousin's funeral. Checked into Wyndham 2/20/25 around 2:30pm. Received suite key, entered the room and there was a man already inside (initially thought he was housekeeping). He was surprised as I was! I looked at my room number again and it was the room I entered. He asked if my card opened the door, and I said "Yes". Then another person (woman) came around the corner of the room and was also shocked I was in their room. I told them I'd go see what happened. Went to front desk and told them what happened, and the two hotel hosts started a slight argument amongst each other. I was then assigned a different room with no apology. Went to that room, started unpacking and getting dressed to leave to go to cousin's wake. Used the restroom only to find the toilet did not flush! Couldn't call to Front Desk as phone had missing buttons and the instruction panel was missing so couldn't choose any buttons! On my way out, I informed Front Desk of non-flushing toilet. Personnel said housekeeping was cleaning other rooms, so they probably would move me. Hours passed - no one contacted me from hotel - I called to see what the status was. I was put on hold for about 15 minutes and then person returned to call and said restroom toilet had been fixed. I returned that night, changed into pajamas, used restroom and toilet was still broken!!! I put on my coat over pajamas and went down to Front Desk. Told them I was very upset with my experience with Wyndham hotel! Told personnel I entered a room with other guests - COULD HAVE BEEN CONSIDERED A BURGLAR AND SHOT OR RAPED! Assigned a different room with BROKEN TOILET - BUT WAS INFORMED TOILET HAD BEEN FIXED!!! She apologized and said she would find me another room on Executive Floor which was an upgrade - told her I was not paying extra - she said I wouldn't have to. I told her to please make sure that room was in livable conditions because I wasn't going to move again. She said she would check. I had to go back to my room and PACK again to move. She came to my room to give me the new card and room number. I moved to that room, and it was fine. I was NEVER offered any type of refund or comp for the ordeal or unsatisfactory service I'd received. When I checked out, personnel did not ask how my stay was or thank me for staying at the Wyndham! I was told I would receive my receipt via my email on file. I HAVE NOT RECEIVED A RECEIPT TO THIS DAY! I expected more from Wyndham! We were told by relatives that another hotel chain had reserved rooms for the family - but we chose the Wyndham instead thinking it was a better hotel. We regretted choosing the Wyndham! I WOULD LIKE FOR SOMEONE TO CONTACT ME AS I WAS NOT TREATED AS A VALUED GUEST or offered compensated/receive refund for horrible experience. VERY POOR CUSTOMER SERVICE! read more
3 years ago
4 years ago
I don't usually make a big deal about little problems because I've worked customer service for 15 years but.. This was a big deal. So the pictures of the rooms I saw and what we got were COMPLETELY different! The hotel is old but I can deal with that, this however was not what I am complaining about. Upon arrival i did notice the place was a little low quality but when we got to the room it got worse. The ac did not work.. This was the broke me. It's texas and it's humid! The cordless phone seemed to have been left off the hook and was dead soo we went down to the lobby and let them know. They called someone on their cell to go up to fix it. A guy who I legitimately thought was a customer came up, not in a uniform, to look at it. He messed with it for a while, even taking the whole front off! He left for a second, I assumed they were going to be moving us.... But no he came back with ANOTHER AC UNIT! We were shocked! He was struggling to carry it and I honestly thought we should help him! Then another random looking guy came in to help him, if I wasn't in a room with 3 other adults I would have been terrified because they never said a word to us just kept coming in our room without uniforms! Also this is all at 1130 at night and we have a plane to catch @8am and we had driven 2 hours to get here we wanted to just go to bed but no.. We 0couldn't. So after they replaced the whole ac unit the ac still didn't work! We struggled all night just trying to get it to be colder but it never did. Needless to say we had a terrible experience. When we were checking out there was a steak knife just sitting on the counter point towards us.... read more
Average hotel. A bit dated and need some works (stains on ceilings, etc). Still, has some really great perks. The staff are really nice. The bed is comfortable. It has an outside pool. The bar area is fun with delicious food. The breakfast does not come for free, and I didn't try it so I can't comment on that. They are pet friendly which is very nice. It's also in a good, centralized location to get where you need to go in Austin. There is no where to walk to so take a Uber. The price here is great though for its location. read more
Excellent location in South Austin, and an even more comfortable stay to boot. This Wyndham Garden property has a music-themed aura about it, with pictures of the legendary Stevie Ray Vaughn & other artists all over the property. The room itself was fine, yet the thermostat feature is overrated, in my opinion. I followed directions to the letter in using your room key as the access trigger, yet it didn't work. Maybe I was the one that had an inoperable one, no? The hotel prides itself in this energy-saving feature, yet still seems to be a gimmick (at least to me). I had to adjust the temps the old fashioned way by playing with the AC control modules, & praying that the room wasn't too hot or cold. Unlike some properties, this location has a full bar, as well as coffee stand (for lack of a better word) available. Breakfast isn't free here, yet there are several breakfast venues on nearby Ben E. White boulevard a mile or so away. The property has more than enough parking all around, so this never became an issue. I would venture to say that this location is about a 10 minute drive from 6th & San Jacinto street WITHOUT traffic. Overall, this is a good place to stay when in Austin. -1 star for the inoperable thermostat key access. read more
2 years ago
3 years ago
3 years ago
We got a reduced rate, but still paid over $100 a night. They gave us points we plan to use next year. We will be sitting through a two hour presentation selling time share. When they are pitching, they should put us up at a nicer place. It was not clean. Baby cockroaches. Exhaust vent was old, dirty and noisy without a separate switch, so to use the restroom it was cranked. We were disappointed. The bathroom counter and toilets were too low and it wasn't an ada room. Isn't that against code? Shower head sucked. Only reason for 4 stars was a good breakfast. read more
3 years ago
DO NOT STAY HERE!!!! BED BUGS, COCKROACHES, AND MICE!!!! A few minutes after checking in we found a massive cockroach in the room. They moved us 2 rooms down where the shower still had hair in it and so did the sheets so they obviously had not been cleaned. I had to go back down to the lobby to receive the new room key and waited 15 minutes because they were so understaffed and only had one lady running the entire place. On my way to the elevator I saw a MOUSE on the first floor. All other hotels were booked for ACL so we had no other option but to stay in this dirty mouse/roach infested place. But wait it gets worse, I woke up with BED BUG BITES all over the backs of my legs. The 3 other girls staying in the room had the same bug bites. I reached out and filed a claim and was told I would be updated within a week! I still haven't heard anything back from them or even received an apology for the condition of their hotel. I will never be staying at a Wyndham Hotel again. read more
I've stayed at the Wyndham Garden Hotel in Austin several times over the past couple of years, and have always found it to be clean and comfortable. The last few trips (including my most recent trip), I have been booking the 5th Floor King Deluxe rooms which have a beautiful view of the downtown Austin skyline in the distance (see photos) The rooms are all in good condition and are well appointed. I really appreciate the walk-in showers too -- nice and spacious. They have order-ahead breakfast service available, as well as regular room service and an on site restaurant, coffee shop and bar. The breakfast room service has been tasty and reasonably priced. The coffee shop service Starbucks brand drip coffee, but nothing really outstanding. The restaurant has a limited menu and appears to be mostly food that is frozen and reheated in a microwave -- not really worth the price. The bar area is small but has nice decor and seems popular with guests. Its only open until midnight so you dont have to be concerned about late night noise. Parking in front of the hotel is limited and isn't well lit. There is parking behind the hotel (facing the pool), but it too is dark and I've never felt comfortable parking my vehicle there. The hotel is at a good location -- right on 35 just north of the 71 interchange. Despite being next to the highway, I've never encountered any noise issues. The facility is set up as a "conference center", so occasionally they will have events there that make the first floor busy and a bit difficult to maneuver. Overall the Wyndham Garden Hotel is a good clean facility with comfortable beds and rooms (which are in the process of being renovated) and at a good location to access not only Downtown but also 35 and Hwy 71. The only downside to the hotel is the dark parking lot with limited front space options. read more
The W, this ain't, but you definitely get a lot for your penny here. I've heard of rates as low as 80 bucks a night, but for SXSW, it was somewhere around $170 - which is a helluva lot better than Driskill's $500-a-night-robbery. So it's not Downtown, but stop your bitchin' because it's just about 3 exits away from it right off of 35N and Woodward. They've got the whole Texas/Hill Country decor going on, with the music theme thrown in the mix. It's clean, large, and on site you'll find a bar with patio, restaurant/cafe on the other side equipped with a Starbucks coffee shop, 24-hr business center, conference and banquet rooms, spa, swimming pool and heated jacuzzi. And they're also pet friendly (with a $35 non-refundable cleaning fee) and with no crazy pet policies - including no weight and breed restrictions or that you can't leave them unsupervised. As a matter of fact, you just leave your cell number with the front desk on your way out and they'll contact you should your pet "become distressed." My room was a standard with a king bed, not a plush marshmallow like I hoped for, but it was no La Quinta either. Bedding was average, room had cable, free Wi-Fi (though I couldn't connect), clean restrooms, good bath products, desk area, lots of lamps ... what else? Oh, bargain room service prices! And they extended the hours til 2am for SXSW. Killer breakfast tacos for $2, grilled cheese sandwich with fries for $5 and the like. That's unheard of! The only ick factor was the stained carpet, they don't have valet service, and none of the direct lines/buttons on the phone to front desk/room service, etc worked, so I had to call direct from my cellie to get transferred over. Other than that, service was great all the way around and I wouldn't be completely opposed to staying here again. read more
I'm so glad this hotel lived up to its expectations. The bed was comfortable, the pillows were soft and immediately felt like quick sand as I laid my head down on it. The bathroom was free of roaches and their bug friends. All the towels were white and had no stains on them. All the mini hand and face soaps, tiny bottles of shampoo and conditioner was provided. A long desk area to study at, though I wasn't doing any studying at all. A thick flat screen TV with every good channel that was needed. ESPN, Food Network, weather channel, a lot of news channels, political channel, cartoons, music channel.. A side chair with a lamp making it seem like you can sit and it to relax. The AC unit worked and my mum discovered to work it all you have to do is slide your key card in it. Pretty interesting and so modernize. There was two usb radios where you could listen to your music from your "smart" device. Also, it was a charging port too! The wall pictures were beautiful and peaceful to look at. Even some were in the bathroom. The things that wasn't good were: No free Continental breakfast, the two study book lamps didn't work. The iron was the cheap brand, so when it got hot it would leak out water. The menu for room service and the restaurant was very expensive. read more
2 years ago
8 years ago
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3 years ago
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4 years ago
This was our room. Rooms 412 & 414. The mini fridge in both rooms don't work. Breakfast was disappointing. Loud traffic noises all night. Not worth your money. On a good note, the beds we're comfortable read more
4 years ago
7 years ago
4 years ago
7 years ago
Service was okay, but, as soon as we entered the room, we were greeted by a hot and humid room known only to Texas sheds. Thankfully, the AC was good enough to make it comfortable in 10 minutes. The proof of how poorly the rooms are kept when guests are vacant is in how its amenities have water damage... from humidity. Also, an insect came out to escape the AC. I've stayed at many less fancy places for $50 a night with much nicer rooms. If you don't care about bars and hot tubs, I strongly do not recommend this hotel's $90-100 rooms. read more
6 years ago
Bedbugs!!!!! My daughter woke up in the morning covered in what appeared to be bedbug bites. I reported it to hotel staff, and I called and notified the city code department. I left the hotel with nothing but my phone, laptop, and keys. I left all suitcases and clothing and belongings behind so that I wouldn't carry any bedbugs back home with me. I emailed the hotel manager pictures of my daughter's bites and all the belongings that we lost. She emailed me back and said she had a pest control company inspect the room, and no bed bugs were found. She emailed me a copy of the pest company's report. On that report it shows line items under the heading "History" and a prior balance. In the line item it says, "Second Bed Bug Treatment". This hotel manager told me she would offer me a gift certificate to come back and stay again. I declined the offer. read more
12 years ago
This hotel would be three stars if the room didn't smell musty (it did). This hotel would be three and a half stars if the room didn't smell musty (it did) and the rooms had cable tv (they don't). This hotel might even be four stars if the room didn't smell musty (it did), the rooms had cable tv (they don't) and the AC was quiet (it wasn't). But the room smelled musty, had antenna channels only, and had a turboprop-sounding AC. But hey...if I were a negative person (I'm not), I'd stop there (I won't). The gym was good, there's an outdoor pool & hottub, and the location was very convenient! read more
7 years ago
Deserves 5 stars except for (a) considerable highway noise through window, (b) insufficient lighting, and (c) dated fixtures. I'm staying on floor 5 - the renovated, "executive" floor. There is an amazing amount of desk/work space (see picture below), which made it easy to prepare and organize documents for a deposition. The bed is very, very comfortable, there are 2 cozy robes in the huge closet, a refrigerator, and, in the bathroom, a wall mounted magnifying mirror, lots of fluffy cotton towels, a large shower, and very nice shampoo, conditioner, lotion and soap. This is a great location because you have options to get to downtown without having to engage in Austin traffic. And, the restaurant, ReVive, is REALLY good. My recommendations to the property: replace the windows to reduce traffic noise, and install overhead, energy efficient LED lighting. read more
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