My husband has been driving during our road trip on Highway one. He needed a massage desperately and scheduled one last minute with the spa. He asked for deep tissue massage but the lady ended up giving him a Swedish massage which didn't help his tense muscle at all. He had a 90 minute massage. It was $95 and he tipped her $20 she argued about the tip and told him that the tip should be $30. I definitely think that that was extremely rude for her to ask for more tip when he wasn't satisfied with her work. Definitely will not be coming back here. Don't waste your money go someplace else. read more

As the pictures appear on Yelp is exactly how it looks and feels inside. I was looking for a nearby massage parlor on the weekends and I found this place had good reviews, so I decided to try it out. Conveniently located by the South Hwy 680 exit and a couple blocks from the shopping center. When I walked in, the reception desk was tucked into a small corner of the place. First thing the host said was pay first before they serviced me. I thought it was odd because you pay for the service after it's been performed. I was whisked away to my room and laid down on the bed face up and I saw these hanging bars. I remember seeing this on tv which the masseuse would grab these bars and use their feet to massage your back. I turned around to face down in the doughnut and then I heard my masseuse walk in. She quietly came in and began massaging me. I requested the sports massage. It wasn't quite the sports massage I had before but at least she applied the right pressure on me. I tipped her 20% but she looked at me like it wasn't enough. I found that to be strange. It made me recall from a picture here that the room I was in were for males. I'm guessing men pay better tips for her. I don't see myself returning here unless I'm in bad need of a massage and my chiropractor's office has no more massage openings for the day I need it for. read more

Great place at a great value, management and staff is friendly, helpful and attentive, always have a great experience. I've been a customer for over a year and have try different people on their staff, never been disappointed. I've seen the reviews so some people complain about the tip, all I have to say is if you decide to go and get a massage is because you can afford it, I think if they do a great job they deserve a good tip, well that is my personal opinion. Hope this is helpful!!! read more

I am utterly disappointed. I had been coming here for a long time and as usual, I called for my appointment, asking for the 8pm slot. They asked me to go at 7:30pm instead to help them with their schedule and I rushed to make it. Once I got there, I was told that they don't have anyone for me and I need to either leave or wait. No other offer of mitigating the situation. Unacceptable behavior, especially towards a repeat customer. read more

I wish I could give this place 0 stars! They have the worst customer service experience. I called in to book an appointment and I asked the lady what slots they have available. She gave me 2 slots which were both not suitable for me, so I asked her if she had any other slots available. And she literally snapped at me & shouted on me saying I don't know what time you want. I mean seriously, is this how they are treating potential customers. I literally just asked for other time slot options, I don't see what was so triggering about that, that she had to shout at me. I just hung up saying I am not interested in visiting such a place. You go to a spa to feel relaxed, not be yelled at! read more

I really wanted to like this place - it's 8 mins drive from our place AND they were able to take my husband and me on the same day that I called for an appointment. Giving them two stars because they were able to take us in at 8:45pm, which I know is pretty late. But to be honest, if you're not going to do the best work, you might as well turn away customers or let us know that it's too late and to come back another day. Anyways, right when we walked in, we were told to pay. The front lady didn't ask what type of massage we wanted and for how long. It was assumed. I asked for the sports therapy massage and my husband asked for the Swedish massage. We had to tell the lady TWICE because it seemed like she wasn't listening. And honestly, we compared our massages and it was exactly the same. The massages were ok. I did feel a little more relaxed until it was time to leave... The BIGGEST turn off that made us NOT like this place was the ladies demanded tip after. I gave my lady a $20. I felt bad that they stayed late. My husband gave his a $10. And his lady started to complain why her coworker got a $20 from me and why she got a $10. WOW.. I cannot beieve this. In the end, we both gave them a $20 each because we felt bad. Do they deserve it based on their service? HELL NO. Do we feel bad for them that they stayed late to work on us? Sure. We'll give it to them. We'll make back our $40 tmr at work. We will NEVER return here. read more

I came to do the home remodeling in city of Milpitus area. After the end of day, my body tired. I searched online to find nearby massage services, I found this place is on the 2nd floor in the small nice plaza. The front desk guided the service room and the shower room. After I finish shower and lay down on the massage table, one masseuse knocked the door and asked come in.. she introduced herself is Laura and I told her my name is Tommy. She took 10 minutes applied lighter force warm meup my muscles , She continuously with the moderate and strong massage technics rotationally on my body. At the end of the one hour massage, I felt totally relaxed and felt sleeping. Surprised me, Laura is not tall lady, but her fingers and hands so strong applied on my body muscles . I appreciated her good service with $35 tip. read more

One Start for the place it was clean roomm wore nice, and had relaxing music. The next start is for the therapist she did a good job she had perfect pressure, she did focus on my back like I ask her too. What I dislike and it was a Mejor turn away for me was 1. You pay before your service is provided witch ok was not a biG deal whatever you can brush that off . 2 the therapist and receptionist talk so loudly outside the treatment rooms that in my opinion it takes your relax away. 3. Lastly the therapist demands tip after your session the therapist followed you around until you give them there tip and if you try to waLk outside without given them they will approach you and tell you where is my tip. In my opinion tips are optional Nd for mE it's a big turn away. I will not be returning to this place. P.S. to the owner tips are optional not standard. read more

I can't believe it. I had been to this place ~3-4 times before and thought that the 70 min massage was a decent bargain for their open availability and proximity to my house. One day, I called and it said my number was blocked. Confused, I drove to the location to let them know that I couldn't book an appointment and the lady at the front desk said it was "probably" because I had called to make an appointment at one point and did not show up. WTF?! I've been to both this location and the San Jose one and have not once missed an appointment (usually because when I call I'm already on the way, to be honest) and I pointed this out to the lady at the front desk. She merely shrugged her shoulders and said nothing more. What a terrible experience! Don't bother coming to this place as for $55 there are more comparable massages (check out Groupon got deals in this area) with way better service. I've never been treated so rudely at a "spa" before! read more

Reasonably priced and have consistently had a good massage here. The last visit was not up to the mark. Coco kept checking the phone. Its easy to know, when the massage loses focus and turns to just rubbing. And thats when i saw the phone being checked. That being said, thats the only time the massage was a let down. My recommendation for the best so far is Cindy(hope i got the name right). Her deep tissue work is on point! read more

It was a day before a holiday, so traffic out of town is heavier than usual. Instead of sitting in traffic, I decided to get a full body massage. I also started playing sports again, and have a lot of muscle ache. So the full body massage served 2 purpose. I did a 100 minute full body massage. I called over the phone, and they had room for me at 7:30 PM. My initial masseuse was Jessie, but she was moved to another customer since they had mixed me up with another patrol who had requested Jessie for a 7:30 appointment. I was slightly annoyed at first. But my replacement masseuse turned out to be very good. She definitely took care of the Back aches and my calves, which I have a tendency to have cramps on when playing sports. Her name is Anna, and will definitely be requesting for her at my next visit. She did the walk on my back, which I've never experienced before. It was the right amount of pressure, with some elegance that took care of the back aches. We shall see if the quality continues at my next visit. read more

The lady was nice to fit my son and husband in from a 30 minutes noticed . Great massage read more

The massages here are affordable and great! The masseuses know what they're doing and make an extra effort to ensure you're happy with the pressure without marketing a bunch of extra items you don't need like some other places do. The main downside is their front desk. Not only have they stopped allowing people to book online but you also can't book ahead of time. This means you're forced to have to call the same day, and the person who answers is often pushy and borderline rude. Examples: - When I ask if so-and-so is available later in the day, I get: "No, you come in now." - When I need 1-2 seconds to think about my schedule availability, I get: "If you don't know when you will come in, call back later." - When I ask if I can schedule an appointment for tomorrow (less than 24 hours away), I get: "No, you call again tomorrow. Bye." Geez, some of us have busy calendars and like to plan ahead, you know. If all you care about is the massage itself, highly recommend coming here. If you're looking for a modicum of customer service, this ain't the place. read more

This was my first time here and it was great for the price. It's hard to find a place that is a dollar a minute so I went for the 120min package. I am also the type to read all the negative reviews to see what people are actually complaining about so I wanted to address some of those: The person who claimed that they were dripping of oil: yes, they do use oil, but it was an appropriate amount and they even use a hot towel to wipe you down after. We are also in an era of expressing your needs so if you still feel oily, then just ask for another towel Tipping: Given that we are in a post-ish pandemic era, I always tip 20% if not more especially for work that is quite laborious read more

Pros: Enjoyed that I was able to get an appointment the day of. Nice just at a massage would be. Price-wise is good. $55 for 70 minutes Cons: First, came into the spa and some lady just grabbed me and put me in a room. Told me to just put my face down. Then she just got started. She never introduced herself or NEVER asked if I wanted a certain spot worked on. Then at the end, as I was walking out of the back, she followed me. I looked back and said uh did you need something? Shes like uhh you like to Tip? I am like I was going to at the front desk but she just kept staring at me. Then after I got to the front desk, the lady kept standing behind me to see what I was tipping, I am like do you mind? Not professional at all. Overall. Would I go back? maybe, but can I find better, yes! read more

I've been going here for years was always happy till this one day Linda gave me a bad time and said that. I didn't tip her . Which I always tip and I told her if I didn't I would double tip . She talk about it the entire time and gave a half ass massage . I was so disappointed cause I've at least gone there around 30 time to bad that she lost a loyal customer for this place . read more

Just had my first massage ever (so nothing to compare it to) and it was FANTASTIC! Vicky was amazing, asked me if pressure was ok, if I was hot, if the towel was too hot. I did a deep tissue massage for 70 minutes. My shoulders have been sore for as long as I can remember, almost mildly painful. Every time I get in the car or sit down at work I adjust and adjust and wince and my back cracks. But after today all of that is gone! My back and shoulders feel almost normal (I don't expect years of stress to be undone in a single session). Clean, tranquil, good building. Will definitely be coming back and telling everyone about it! read more

Great deep tissue massage! Cici is very strong, and she's a very skilled therapist. All the good reviews about her are definitely correct. I will come back, and ask for her again. Don't expect a warm welcome from the receptionist but you will get an excellent massage (that deserves a good tip). I recommend this place. read more

Elegance Spa. You could have made a returning customer of my bf and I, but there was just one big glaring issue. Your front desk lady, which I am pretty sure is your owner is SO RUDE, so any relaxation you feel from the massage quickly goes out the door. After nice 90 minute massages, we were both feeling very relaxed and I wanted to tip each masseuse $15. I only had two $20 so I went to ask for change and she could have either asked me to wait and finish up the call or put the person on the phone on a brief hold. Instead, she keeps asking me what I want, but since she is only half paying attention, she gets frustrated with me and literally walks away telling me that she does not have time for me. This was after she took one $20 and gave me 2 $10, which leaves me in the exact same situation. I try to explain that I wanted to tip each person $15 and she goes "I gave you two 10s!!" and then shoos me away. When I try to explain again that I wanted to give more than $10 to each masseuse, that is when she storms away and yells at her other worker to help me. Oh I'm sorry for wanting to give your workers more tip money......My masseuse is actually the one to go break my other $20 so I can tip her and my bfs masseuse. The massage bed was not that comfortable for my chin / face either, but I would have overlooked it and came back if not for how we were treated after the massage. Elaine (I believe that's your name), please take a breather so you're not taking your stress out on others. read more

Great spa! Very relaxing. Everyone was very nice there and great prices for the services

Kinda overpriced. Although it was a Nice soothing massage. Problem is my masseuse concentrated on my upper back only-for the 30 minute massage, even though she as well as the receptionist said it would be back and legs. Disappointed honestly. I paid $100 for both my mom and I including a $20 tip. Rooms are quiet, masseuses are friendly and courteous. Other con is the instant tip request at the end, literally wait by the door. Not professional when your client is attacked upon exiting the room. Be prepared to hand them what you can. Won't be going back. UPDATE: Elaine wrote back to me with an explanation that did not justify at all what the problem was. Anyhow, there's no way no how I would ever return to this place. Massage was supposed to be upper/lower back and legs and all I received was upper/lower back. I was begged for a tip upon exiting the room-I still didn't have my bra strap up (to be quite frank), I had no chance to get to the front desk to tip. It's embarrassing on their part honestly. read more

Elegance Spa - Milpitas - One of the rooms - Massage Near Me - Milpitas, California

Terrible service. I called to schedule an appointment and the time slot they offered did not work for my schedule so I declined. The business calls me back later and says I can come in early. I arrive at the agreed upon time and they tell me that I made an appointment for 7:30pm, the original time slot that I said did not work for me. I refused once again and left. Waste of my time and gas. read more

Absolute worst experience here. I visited on Sat, May 11 and the lady working the front desk needs to be retrained in customer service etiquette. My husband surprised me with a massage treatment. He dropped me off and when I walked in, she ushered me to a treatment room and said I was already paid for. During my treatment, she called my husband numerous times, harassed him saying that I never showed up, and asked repeatedly what she should do with this appointment slot. My husband insisted I was there and she insisted I wasn't. It turns out, she thought I was someone else when I arrived for my appointment. Halfway through my treatment, she knocked on my door, interrupted my massage, and began to tell me I needed to pay for my treatment. Couldn't this have waited until the end of my service? Did my service have to be so rudely interrupted? She didn't want to simply just tell me I had to pay, she also wanted to explain the situation cutting in to my treatment time. After my service, I paid and she continued to tell me how she thought I was someone else and laughed and smiled about it. Later, I find out the extent to which she was rude to my husband. He asked, "How much is the service?" She responded, "Have you been here before?" My husband replied, "Yes". She said, "Then why are you asking the price for?" Unbelievable. This isn't the type of place you go to and expect stellar customer service. However, this level of unprofessionalism was appalling. I won't be back and will advise my handful of friends who go there not to go back either. *Just looked back at their yelp page and it looks like the lady who helped me is the OWNER. Things definitely aren't going to get better if that's how the owner treats her customers. read more

I have no problem tipping, but having the masseuses follow you and begging for tips after the massage is low class. Elaine seems to always be quick to defend her masseuses, justifying they deserve at least a $20 tip because they are very professional. If they are so professional, PAY THEM MORE!! If you paid them an actual wage, they wouldn't be such beggars. You make it seem like tipping is mandatory, IT'S NOT! Tipping is completely optional and is a gesture of goodwill. Have your masseuses ever given a few extra minutes of massages as a gesture of goodwill? NOPE. They're just money hungry and short clients a few minutes then beg for tips. $5, $10, $15 tip. A tip is a tip and it's not required. Following/hovering around me makes me less likely to tip. Here is a tip for Elaine: Pay your masseuses a fair wage so they're not reliant on tips to live. Overall, this place is so low class and is a great reflection of the owner. Just beggar employing other beggars. read more

Great place to have a nice massage after a long week of work, been a customer for this stablishment for years now and the only con I have is that they should have a bit lore privacy (less out side noice) other than that, the service is great !! read more

A not so elegant experience at Elegance Spa... My friend highly recommended this place and so we called. Our appointments were taken at 9 by the extremely friendly and super helpful front desk lady. My massage started and it was a good massage. I've had worse and I've had better where I was practically drooling on my therapist from falling asleep. The price was $80 for 100 minutes, ok it's decently priced. So then it went downhill when we're giving the tip. My therapist Linda decided to butt in while my friend and I was figuring our tip. So 20%, which is an amazing tip percentage is $16 for our total. Linda decides to tell us without us asking her that $20 is how much people usually tip and that she's on over time. Annoyed my friend and I continue to talk but because it's now 10:45 we were ready to leave. Now we understand it's late. And we understand these women are paid by mostly tip but: A. It is not our fault the front desk had our appointment at 9. Thus, making Linda go on "overtime". Please take that up with the front desk. B. It is so impolite to enter a conversation you are clearly not part of. It left an absolute sour taste in my mouth and I seriously considered leaving without tipping her not even the $16 20% tip. My tip to you if you're looking into coming here is... A. Bring cash as to not have to pay the $2 machine fee. B. Tip your heart's desire but don't let them bully you into getting the tip they want. C. Call to make your appointment in advance because they will fill up. read more

To the owner: you confused me with someone else. I did tip more than 20%. Instead of trying to improve the service, you just come up with excuse and blame your problem on the customer. I am downgrading my review to one star, I will never go to your place again. would give this place a 4 star if not for one rude massage therapist. The massage is actually decent, but the therapist is too desperate for tips. I give good tips(over 20%) , there is no need to ask for money right after the massage when I am not even dressed yet. I let this massage therapist know I will pay her after I go to the front desk to break down my $100. There is no need to watch me like a criminal and followed me and ask for money money money. I suggest the owner put a tip envelope box, and train the therapist to be more polite and less desperate. read more

Good place in Milpitas, good service, clean and comfortable... This place is recommended by my friend, I planned to take 1 hours , but finally I took 2 hours due to it is really very great, besides, I got free hot stone, nice experience, will come back and try 4 hands massage next time. BTW, Miya is very beautiful and sweet heart read more

Ana is good therapist. I appreciate all her kindness to heal my body today. Thank you. read more

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Had a terrible experience! I had booked for the massage and when I reached there, they mentioned that they have given the slot to someone else, and I would need to wait for an hour to get a slot. I had to leave without massage and without any apology for the bad experience. Such a waste of time! Edit: the below owner response is a lie. I reached there on time. Not even a minute late. They gave slot to someone else. I was given an hour later slot when I reached, I clearly didn't have additional time so I choose to leave. I was later given another option which was 35 minutes later, I couldn't wait so I had to leave. Why do you even take the appointments if you can not honor them. read more

Had a very nice deep tissue massage here. Covid precautions weren't like super strict: but everyone had masks on, front door was open, sanitizer all around. I booked a 60 min session last minute and enjoyed it. My masseuse asked me 5 mins in if I wanted to extend to 90 mins for $25 more. On one hand I was very tight and probably needed the extra time. On the other hand I do not like getting up sold or hustled by the practitioner once the sessions already started. Like what are you supposed to do, say no and then they maybe do a less than great job? I went with the 90 mins and enjoyed it. Just a little uncomfortable with how we went about it. I would come here again. read more

I found this place on Yelp and it's so close to my house. I called for a same day appt and they were able to see me right away. $60 for an hour and it was amazing. I even had my scalp and eyebrows massaged. Mind you, I have not had a massage since before the pandemic! If felt bad for the person rubbing out all my knots. I definitely will be coming back! read more

My sister and I were in dire need for a massage. This is our 2nd visit to this spa. The rooms are quiet and clean. Both of my massages there have been top notch. The ladies there must have some super muscles as they handled my stiff neck, shoulders and back for 90 minutes. Feeling so much better that I need to make this a routinely scheduled event. read more

I've heard decent things about this place, so I decided to give it a try. It's relatively easy to find (on the second floor) and was nice and clean compared to other asian massage places. My friend made a 2:30 PM appointment for 3 of us. They took my friends in first and I patiently waited in their small waiting area until they called me in. I see that there is no receptionist and it's already a hot mess since the masseuses are trickling in and out of the rooms to help manage the front desk. Not sure if this is a normal thing, but I work in the service industry too and I know it's sooo important to have a receptionist manage the office so that masseuses can focus on giving the client their massages. Someone comes in at 3PM for their massage appointment and he was immediately attended to and taken before me. WHAT? So the lady who was managing the front desk for a while ends up being my masseuse and 30 minutes after my scheduled appointment time, she finally takes me back- which should have been a red flag to just NOT get the massage. The massage itself was great! She checked in with me to make sure the pressure was perfect, which I appreciated. When I checked my watch, I realize that she had finished 10 whole minutes early! In massage time, that's precious minutes!! I was extremely irritated, but she had already left the room before I could say anything. I tried not to make a big fuss out of it too since my friends were already waiting for me and we had plans after the massage. I ended up handing my masseuse a stack of dollar bills (I had no other big bills lol), and she looked extremely disappointed and didn't even bother thanking me (It was still a 22% tip). The overall experience makes me not want to come back. I wish this place luck, but I will not be returning to give them my business. read more

I made an apt and was seen this past Tuesday and I was so relieved. I was gifted a gift certificate here and was slightly nervous because of some of the reviews but in all honesty I got a 90 min deep tissue massage by Kelly and it was fabulous. Best massage I've had in a long time, I will definitely be going back. read more

A legitimate massage that's budget friendly is hard to find. This is a fancier version of an Asian foot massage type joint. They don't do foot massage at all, however the ambiance is reminiscent of those types of places. They offer various styles of massage. I went for deep tissue and my masseuse was able to offer a lot of pressure. I like that they have 70 minute massages and their prices are very fair. They lost one star because no one picked up their phone when I tried calling several times. I had to drive and go in person to make my appointment and come back a few hours later. The location is a little tricky since you need to go through the doors near the back of the building and then up the stairs or elevator, but the massage is worth it! read more

Good Spa, Very professional, clean and relaxing environment...was welcome and taken in for 100 min massage. I told the masseuse that I tend to like a medium pressure massage and she was very accommodating and had just the perfect pressure/touch and I ended up falling asleep, she had to wake me up and tell me that the massage was done. It was a great massage and the staff were all very pleasant and courteous. If you're looking for top notch service and the most relaxing massage experience ever, you've found the place with extremely reasonable rates! read more

One of my favorite massage spa. I have been regularly coming here from a long time now. Ana is my go to therapist and she is the best. Be patient and communicate which areas you want to focus on and you'll feel very relaxed. The place is clean and all the staffs are very supportive of appointments schedules and are hospitable. Make sure you plan ahead if you want peaceful uninterrupted session. Very relaxing and professional environment. Tip appropriately if you like the service. read more

I've updated my review from 3 stars to 4 stars. I woke up the day after my massage feeling slightly sore but nothing like the previous day. There is a noticeable improvement in the range of motion of my neck and back-- I no longer have to strain to check for cars when changing lanes. I still think there are a few simple changes this business could make to improve the customer experience (explained in my original review), but I have no hesitation about returning for a massage or recommending this place to others. ***ORIGINAL REVIEW BELOW*** What I Appreciated: -They have online booking. (San Jose location) -I was able to get a next-day appointment for two people. -The receptionist recognized it was our first time there and instructed us to take off everything except underwear, lie on the table, and cover with a blanket. Even though we already knew this, we felt taken care of by hearing these instructions. What I Wish Had Been Different: -They require payment for the service up front. It was a minor annoyance to have to run my card before the massage and again afterwards to tip. -There is a fee for using a credit card. My recommendation to the business is to build this fee into the cost of the services and offer a discount to customers paying cash. People are generally a lot happier to receive discounts than to be charged unexpected fees. -The masseuse didn't seem to know what type of massage I had made an appointment for. I booked a Swedish massage but feel like I received a combination of a Thai massage (she asked a few times if she could walk on my back) and a deep tissue massage (the massage was deep and painful). -When you leave the room, the masseuse is standing right outside the door to offer you a styrofoam cup of water and receive cash tips. It felt staged and awkward, but I think it just might be a cultural difference. I left a $25 tip by credit card for a 60-minute massage, but the vibes I got was that they would've preferred cash, which made me feel awkward. My recommendation to the business is to notify customers about tipping expectations (e.g., by cash) for their business when an appointment is being made to avoid any awkwardness for the customer. Final Thoughts: I haven't decided yet whether I will return to this place for a massage. None of the cons were dealbreakers for me--just things I wish I would've known about in advance. I had my massage about 11 hours ago and now my back muscles are so sore it hurts to move. I don't know yet whether this is indicative of a really good massage or a really bad one. I'll update in a few days. read more

I called in last minute and booked a 90 minutes session. I got Cindy and I'm very happy with her service. Her pressure is on point. Would comeback again read more