I contacted this company to schedule an inspection for a customer's pinball machine damaged during a recent move. My first call went to voicemail, and I received a return call late the next evening after we had closed. I called back the next day, got no answer, and left several messages with no response. Two days later Brenda finally returned my call. After I explained the situation, she said she needed to speak with Tom and would get back to me. Two days passed with no follow‑up, despite more messages from me.
When I eventually reached Brenda again, I tried to coordinate an appointment for my customer in Alexandria, VA. She told me Tom could only provide an eight‑hour arrival window, the service call alone was $340, and labor was $100 per hour plus parts. I asked whether Tom could narrow the window to two hours, as expecting a customer to wait home all day is unreasonable. She said their policy would not allow it. Brenda was polite, but the process was extremely frustrating--she repeatedly said she couldn't answer basic questions because Tom was "on the road," and apparently unreachable by cell phone.
I then called Replay Pinball Arcade in Ashburn, VA and spoke with the owner, Chris. Within five minutes we had a firm appointment time, and his service call was a very reasonable $149.
I would avoid Electronics Unlimited entirely. read more
