Over the years I have gotten more and more fed up with Tesla "service", as being unresponsive and uncommunicative. They proved unable or unwilling to fix the steering on our warranty-repairs-only 60K mile 2018 Model 3. In the cold, moving the steering wheel would produce creaking noises like opening an old door. After warming up through driving the hours to Dedham service, the steering sounded fine. I was told they would not work on it unless they could hear the problem themselves.
When the heater failed, we had to do something. The Electrified Garage did what Tesla would not do. They looked at our car and found badly worn joints on the control arms, thrust arms and links in the steering and also in the rear suspension. The brake rotors were pitted and the mechanism rusted. Elements on the heater had burnt out.
We thought it might take a week to ten days. Scott talked me through the scary $4000 estimate. At the start I thought we would only do the most urgent items, but by the end I asked him to do it all. It wasn't cheap, but it's 1 hour 45 minutes from our home to Amesbury.
They replaced the suspension and brake components and the heater. Amazingly, they had all the parts in stock and they had our new car ready in two days. They spotted that the sticker was due and did that too. Two days later, Scott picked me up from the rental car place. He showed me the old parts and I saw how bad the joints were. When I drove the car back, I couldn't believe how much younger and smoother the car felt. The creaking noises are gone, the car rides better over potholes and points better. The only change I would like to make is to have the garage closer to our house! They didn't give me anything for writing this! read more
