Been there multiple times over the years. Very personalized care like the good old days of ma and…read morepa stores. Recently, as soon as I walked in, a man was there to take my old propane tank. Paid for it and made the exchange. That quick and easy. The legend of Carl lives on.

Carl's has the obscure tool you can't find in a big box store, people who know what you're looking…read morefor and where to find it, and occasionally a white elephant sale. My favorite shopping is for holidays. They're one of the few stores to have classic leaf pumpkin bags for Halloween. You can drive around the building behind the old Arrow pharmacy (I think it's a liquor store now) or if you're coming down route 4, make the hazardous left from the main road. There is plenty of parking when you do get into the lot though.

"The Queen of Hearts has shown her face She wants you to…read morebelieve You were never meant to have Aces up your sleeve" (John Hiatt) Super neat and heavily stocked with pretty much anything you'd find in a big box building supply store. Painting, lawn and garden, hardware, tools, grills and barbecue, electrical, and plumbing supplies are all very well represented on their shelves. Parking is never an issue at Ace because it's located in the very spacious Canton Village Plaza. So, if you ever need a can of spray paint, garden hose, specialty light bulbs, barbecue sauce or wood chips for your smoker, you'll definitely find it at Ace. Like the old jingle said, "Ace is the Place".

Service could be improved....why should it be longer...this is all I really have to say...store is…read moreclean, but service could be better

Ya know that little key fob you have for your car's key-less ignition?  Well there's a little disc…read moreof a lithium battery in there that doesn't last forever. And when it starts to wear out (if your car is like mine) you'll hear an angry beep and a flashing dashboard icon when you start up the car -signifying the end is near. So that's the reason I took my key fob into Carr hardware today, bought a 2-pack of the needed Energizer 2032 Lithium batteries (just $5.99), and saw the young man behind the counter pry open the tricky storage compartment on the fob and pop in a new battery. No need to go to the dealer and pay that big hourly labor rate. Carr did it for free. Seriously, the customer service was tremendous. As I walked around the aisles, I was greeted by three very friendly and courteous employees who asked how I was doing and could they help me find anything? The store is very cool, with all sorts of paint, plumbing, carpentry, electrical, garden, barbecue, and home supply gizmos. What a great alternative to the Big Box guys -go support local !!

"Worst in Class" Customer Service! Completed their form to…read morerent a piece of equipment. Returned the equipment the next day per the instructions. Asked the male employee to complete the return section of their form, and to provide me with a receipt/documentation of the equipment's return. Employee flat-out refused to do either. Somehow it is OK to document the rental equipment leaving the store, but not its return. I did not expect to be in negotiations with this employee for such a simple request. At one point still without a receipt being provided, the employee stated to please leave the store, never come back to this store again, never buy anything here again. Know what, I will take that advice and never return to this store again. Lost Customer! Buyers beware at this establishment. "Worst in Class" Customer Service!

We wanted to update our experiences with Ace, and we realized in doing so that they really haven't…read morechanged much in the last three years. We like this store very much. We like the enlargement of their stock in recent years, the ease of access in this clean, well-organized store, and the helpfulness of the folks who work here. We think the store is more customer-oriented than ever, and we are especially happy with their rental section from whom we have rented everything from equipment to tents. And we continue to like that they offer a nice selection of Litchfield-tagged clothing items (hoodies, sweatshirts, etc.). Parking is better these days, and ... well, like we said, we're happy here. Thanks to the owners.

I haven't been in Ace since they were a True Value, and frankly much is the same. Tools, pet…read moresupplies, paint, more tools, etc. But there have been some changes - the area by the register is moved, with displays encouraging buy local. They have the Connecticut 169 books, local products, and really cute little stickers. There are even Litchfield sweatshirts. The employees were very engaged with the customers, and free ones were quick to offer their assistance. (One could call them "helpful hardware folk....) The aisles were clear, and the displays clean and well organized. The parking lot lines are a bit faded so it can be a bit of a free for all, or at least close quarters where the line is clearer one side than the other.

Last Friday, Rick in bath department is awesome! He was the only worker willing to work and help…read moreall the customers in his department!!!l Today, Ben and Cameron in pickup were so helpful and friendly loading my bathroom vanity and cabinets into the truck! Not often you find workers that actually are friendly and helpful!

I paid over $2,000.00 for a Samsung dual washer and dryer. It had great reviews. Well I got it…read moredelivered. The delivery guys from Lowe's in Torrington, CT complained about brining it up one flight of stairs. They scratched and damaged the outside in several locations. Then once using this machine it wasn't anything as it was expected to be. It took 4 hours for a wash and dry cycle. The clothes didn't even come out smelling clean. Some were so wrinkled even in a very small load I had to get rid of them. Samsung and Lowe's are giving me the run around now for 3 months. It's the worst washer & dryer I have ever had. Lowe's was useless. They didn't help at all. Stay away from Lowe's and any Samsung products.

It always happens at the worst time, doesn't it? Week before finals? At least that is our luck -…read moretwo different lap tops BUT these guys know their stuff. Technology is there thing for sure. Also super nice, honest, reliable, hopefully we do not need to go there again but ...

Great experience. Purchased a laptop from them. Owner very knowledgeable l and helpful in getting…read morethe right machine. Transferred everything from my old machine so the new one works as it should. Was able to address all my issues. Very pleased.

Benjamin Moore paint is probably the best stuff out there. It coats the best, is the easiest to…read morework with and just looks better. So that by itself makes Besse's the ultimate painter's destination in Torrington - well, DIY-painter, that is. They know their stuff here, are very friendly and have just about everything you need to paint anything in their relatively small store. Parking is a bit problematic at times, but it's not a big deal. Great painting resource.