We ordered a Barcalounger sofa on line with Gary. I have never done that before, but the process…read morewas easy and Gary was so helpful. After our couch was delivered, I noticed that the back pieces were not aligned. I sent pictures to Gary, he set up an appointment with a furniture representative who came out last weekend to see what might be wrong. An EASY fix. When they delivered the sofa, they forgot to add the two center legs that supported the middle of the sofa. I called to thank Gary for taking care of the issue. I love the sofa and I would definitely order again from Beautiful Rooms. Thank you for the great service!

Buyer Beware! $3300 deposit provided to Beautiful Rooms and order NOT placed with manufacturer…read moreafter 16 weeks. BBB complaint filed. Delivery expectations were set for 12-weeks due to (1) a custom order, (2) holiday scheduling. After 12 weeks and still no delivery date, I tried contacting Gary numerous times. For the next 3 weeks Gary's only reply to email was "will check". When calling the office, the Beautiful Rooms staff was unable to provide any order details. When finally speaking to Gary, he placed me on hold repeatedly for "other customers" and explained that the manufacturer had a fabric issue. After contacting the manufacturer directly - they confirmed there were NO ISSUES with my selected fabric. Beautiful Rooms essentially BORROWED money and never placed an order. Gary eventually refunded the $3300 deposit and the furniture order was placed through another distributor.

crew came to my house and did a small job, they were courteous and reasonably priced, I'd…read morerecommend them to anybody

Tom and Lisa, on behalf of my Dad and me, we can't thank you enough for the truly remarkable…read moreservice provided by you and your crew with T&L. We are so grateful for your assistance and compassion during the house clean-out we needed to manage after a difficult loss in our family, for a home that has been in our family for over 70 years. Your dedication to this invaluable service and genuine care has left an indelible mark on our hearts. On the day of the clean-out, we were immediately put at ease by the professionalism and kindness of the crew. They worked efficiently and incredibly fast but remained very conscious and careful about not causing any damage. We still can't believe what you were able to manage in less than a day. If you find yourself in the difficult position of needing a house clean-out after the passing of a loved one, I wholeheartedly recommend Tom and his crew at T&L. Their exceptional service, combined with their understanding of the emotional journey you're going through, will make a challenging time just a little bit more manageable. Thank you again Tom and Lisa, for your compassion and professionalism and for turning a daunting task into a healing process. Wishing you all the best! Sincerely, Meg and Rudy

I got a Bassett sectional sofa through this location over 6 years ago, and it's still going strong…read more The fabric is tight knit and the cushions are holding their shape in spite of my family nearly living on this thing since it came home. In store the salesperson was friendly, and did not push husband and I around as we wandered the store figuring out our needs. Ordering and delivery were straightforward, too.

No pressure but helpful salespeople! Let us wander but assisted when asked! Offered good advise but…read moredidnt push ! Lovely selection of recliners!

We were impressed with the huge variety of furnishings! We were greeted and service was top notch…read more Nobody hounded us allowed us to walk around and view different items so we could find the best value that worked for us! We settled on an amazing sectional and it was delivered within a week!! I can't complain on bit!

I bought a sectional through them. I leased through their Acima program at time of delivery…read moreone-piece didn't fit so I returned it immediately that day. Now they are saying I still have to pay for it!!! NEVER AGAIN!

Their support team does not respond. I've been asking for a repair, and willing to pay for it, for…read more9 months. I've texted, called, and emailed. I usually do not get a reply. I've politely asked to speak with a manager to see what is the issue - silence. I do not recommend this vendor.

We bought a metal bed, we started to set it up, and when we opened it from the package the metal…read moresupport was broke. 0/10 the worst.

I'm not sure what's going on at Eco Bargains, but the store I started visiting 3 years ago has…read morereally changed and not for the better. It used to be when you came in they would display cool vintage appliances, stoves and even refrigerators sometimes. None of that today, just some new fiberglass tubs. I came here to find an old three-panel door. I was told by the greeter to go to the very back of the store. I walked past several full kitchen cabinet sets to enter what appeared to be a large unmarked extension of the store, albeit messier. There, I found four doors that were exactly what I was looking for. A less-than-polite young man approached me saying I couldn't be back here. They didn't mark the backroom entrance! Ok, put a sign out there buddy. I was later told the floor sign they displayed showing "Employees only" was removed so they could move some things around. Still that's no reason to be rude to customers! I proceeded to the door section. After looking for a while, I couldn't find what I needed. An older woman dressed in black volunteered to help. So I asked her specifically, did she have anymore of these 3-panel doors in the back room. To which, she said "If it's not out here we don't have it. We don't keep things in the back room." What a load, feigning helpfulness with the hopes I would take some of their old and beaten inventory off their hands. In the end, I couldn't justify purchasing anything off the floor. The stock was old, variety of stuff was way down, and helpfulness was nil. If you're looking for something special, go to your local ReStore. They'll be more polite, helpful, and they won't lie to your face and move you on like a piece of cattle. You might actually find what you're looking for.

NOT NICE! We drove about 40 miles to get to Eco Building…read moreBargains as this web site states that TODAY Saturday 3/27 the business is OPEN but upon arriving we found that the place is NOT open today.

Bought 2 recliners 1 1/2 years ago and my husband seat cushioning is shot...... He is not…read moreoverweight, and it has normal use. Called store to report and was told I need to PAY OUT IF POCKET for replacement. Don't get your next chair there If you want quality and long term wear.

This is our fourth purchase from the West Springfield Store, going back to 2006. With this last…read morepurchase, Mike and Jeff were great. Mike spent a lot of time educating us about the different recliners and the maintenance care. They both provided a relaxed, no-pressure environment, which allowed us time to make the decision that was best for us. Loved the large inventory. They were flexible about meeting our needs for the delivery of our new recliner and the removal of the old one. We have been pleased with all of our experiences with Lazy Boy in West Springfield.

I have been buying furniture from Chap de Laine's for 25 + years. I find them very easy to work…read morewith and extremely helpful when it comes to selecting furniture for my home. Their complimentary design service is great. They have been at my home measuring for window treatments, carpeting and furniture, many times over the years. Above all, they are genuinely concerned with your overall satisfaction and they stand behind everything they sell.

That is some cheap furniture! And one of the salespeople kept yelling at her customers like they…read morewere animals. Never again.

I bought 2 Lazy Boy recliners and ordered heavy duty Navy blue fabric (with nap) 2.5 years ago…read more Told by store it was the best fabric for the chairs. About 6 months ago (at 2 year mark) I noticed all the nap is off the arms of the chair and back. Went to this store and talked about it and they will do nothing about it and told me to call Lazy Boy Comfort Care. Called, explained, typed up letter, emailed them and 5 days later received a call from this store. My claim has been denied as the "Chair was not maintained properly". How in heavens name to maintain the fabric so it doesn't rub off. I am 70 years old and have owned many, many pieces of furniture which typically lasts 20 years or more. There are no children or pets that would cause wear and tear on them. Anything with Fabric will not hold up and you will be entertaining in chiars that look AWFUL.

WE HAVE BEEN CHEATED! One December 18 we bought $3K in three pieces of furniture at Circle…read moreFurniture for later pickup at the Acton warehouse, and the charges went on out credit card. Several days later all the stores were closed and all the emplyees were fired - just before Christmas. They have out money, we don't have our furniture!

Nearly $5000 for a pair of Stressless leather chairs for my elderly 85 year old parents. Two months…read morein, the leather on one is stretched out and has lost its shape (parents are 160 and 120 pounds). The chairs also show difference in color. Chair that hasn't lost its shape is a brighter more vibrant blue much more pronounced in person. I understand that leather is a natural product, but these extremes are too much in nine weeks, and at almost $2500 each on sale they should look great for years to come. At Circle Furniture, Lisa at Customer Service not willing to do anything based on PHOTOS but refuses to come see the chairs in person. Maybe provide a return with a 40% restocking fee. My parents don't want to return the chairs. They have bought stressless chairs for years and have never experienced this issue. The chairs have been in the house for exactly 9 weeks. The least they could do is come out and inspect the chairs but Circle Furniture not willing. I would highly recommend going elsewhere. Customer service is stunningly lacking.