The level of service at their location was so innept RUDE and sh*t from virtually every employee…read moreall the way up to their manager, that I honestly question the legitimacy of the positive reviews.
They have dropped the ball with our order at EVERY LEVEL.
"Angry" doesn't even begin to cover it.
They have ruined my daughters bday,
our entire Holiday season, family gatherings ARE SHOT bc we will not have a functioning Kitchen .
An order placed by the way *IN AUGUST* for an uncomplicated, relatively standard u shaped small/ sized kitchen layout.
Beginning of August- Husband got a referral from a coworker.
We called up to find out information about their cabinets and began the initial process of having them assist us with a design layout for our
*SMALL* *EASY* VERY UNCOMPLICATED
kitchen layout.
One Standard U- shaped design with a medium kitchen island.
So essentially, 5 small uppers and 7 bases (including the kitchen island)
Should be easy....RIGHT?!
NOPE.
The woman took our file, we went back and forth tweaking and making small adjustments,
and then she subsequently decided to sit on it for two weeks DOING ABSOLUTELY F*CK ALL,
and then went fraulicking off into the sunset to go on vacation, without communicating any of this to us.
Radio silence for two weeks.
End Of August- *We* have to email and call them multiple times find out what the hell is going on with her "design"
so that we can place an order.
(This is when we find out about her "vacation")
This becomes a running theme in our dealings with them.
End of August- Somehow our file ends up in the hands of the manager.
We are back to the drawing board again, picking out cabinets and a new layout.
We quickly decide on the European modern style cabinets.
Grey bottoms, white uppers.
August 27th. "WOopsies!"
BTW, he says, this whole time that you guys have spentselecting a cabinet design,
we've neglected to mention that these particular cabinet styles are out of stock,
so they won't come into our warehouse until the middle of October.
"Fine,..... but YOU'RE *SURE* THAT THEY WILL BE HERE ON OCTOBER 19TH?"
Oh yes, definitely.
We prepay, and then begin the demo process of tearing out our old kitchen cabinets.
This means, No stove, no oven, no floors, no nothing.
For TWO MOS we've been basically cooking everything out of a microwave, in anticipation for our cabinets to come in.
So naturally, October19th comes and goes.
No phone call.
Now we are nervous and peeved.
Ok?...Why haven't they called us?
We give them another weekend to get in touch.
IM PRAYING they got this right, and there must be some legitimate reason we haven't heard anything yet.
Tuesday rolls around, and WE call.
The manager does everything humanly possible to avoid us.
We leave msgs.
"Oh hes not in the office"
"Oh, he's currently in the warehouse processing your incoming delivery"
Still no phone call back.
Unbelievable
We are pretty laid back easy going people..
By now, we are officially really, really pissed off.
Eventually, via a series of convoluted email chains we find out exactly why dude has been avoiding our phone calls.
"WHOOPSIE"
it looks like half of the cabinets that you've paid for are missing,
and the rest of your delivery won't be here until the beginning of January
OF NEXT F*CKINGYEAR
At this point, our patience reservoir has been exhausted.
We demand some sort of refund or compensation for this inexcusable level of apathy, lack of communication, and incompetence.
I have left out SO SO Much out in this review.
Somehow my husband works out a measly 5% discount for our troubles...but *ONLY* if we gave him (the manager) the green light that very night with the plans.
My husband responds and gives him the green light within ten minutes
(its literally timestamped in the emails)
Within those ten minutes, MIRACULOUSLY the manager had a death in the family we are told,
and had to immediately flee from the store and catch a flight to California within a ten minute time span,
so our laughably pitiful discount that they offered FOR Essentially RUINING OUR ENTIRE HOLIDAY
is now not available. Amazing.
So we are left back at square one.
No cabinets, no apologies, no nothing.
They've Wasted MONTHS of our money, and our time, and then basically spit in out face.
We will probably have to rent a hotel for Thanksgiving. THANKS GUYS!!
Yes, I will be elevating this to their corporate headquarters and making a complaint with the BBB.
Every morning i wake up and am furious and heartsick.