The food is great but the customer service sucks so bad. They're gossiping talking wasting time while customers line up waiting waiting and waiting while they pay customers absolute no mind. This place you're better off ordering out than going there in person just wasting your time. Never have I ever been to a place where they treat customers like a inconvenience. read more

Chicharon de pollo without bone is the way to go! With white rice and beans and you will be in heaven! read more

Surprised this place is still open. No one use gloves on their hands. Last time I went in the two women were both eating and serving food at the same time. Will never return. Very nasty. read more

El Valle en Tremont vende pollo recocido y quemado con sus especiales de almuerzo por $11. Su afirmación es que no venden pollo recocido, pero lamento discrepar. Allí se quemó pollo, y su hospitalidad es cualquier cosa menos acogedora. No recomiendo gastar su dinero en este lugar a menos que tenga hambre de decepción. English translation for context : - El Valle on Tremont sells overcooked and burnt chicken with their lunch specials for $11. - Their claim is that they don't sell overcooked chicken, but I beg to differ. There chicken is burnt and overdone, and their hospitality is anything but welcoming. I do not recommend spending your money at this location unless you're hungry for disappointment. read more

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This restaurant doesn't have the common sense to call someone when they don't have something in the order to offer something else!! When asked why they didn't have the decency to offer me another item as opposed to just removing it from my order I was told "sorry" in the most childish way possible. Will never order from here again. Pernil is dry. Rice is oily and the customer service sucks. Nothing else to say but stay away and try out places like ajo y oregano or sabrosura! read more

Oh f no! Just a huge NO NO NO from this place. Waited over an hour for my food. The delivery guy called and said he was close by. I went downstairs and literally waited 40 minutes for the delivery guy to come. He kept driving and not knowing where my address was, even though i was on the phone with him. And he even had the nerve to hang up on me multiple times! Oh, plus they don't know English. When I got the food, the steak was nasty and dried up. My rice & beans was cold and uncooked. NEVER ORDER FROM HERE. THERE ARE BETTER OPTIONS ALL OVER. read more

I should have listened to the reviews!! The food took about 1 hour and 30 mins to get delivered.. I ordered a Sancocho and it was the worst Sancocho I've ever tasted. (for those of you who don't know, Sancocho is a soup) Didn't have any meat, the 2 pieces of chicken it did had inside had a nasty, old taste and it was literally RED inside. Just the thought of it makes me gag. NEVER buying here again. read more

I ordered my food at 845. At 10 I called this restaurant to see where my food . He says they left with my food . 34 mins later still no food I called the store and no answer which I don't think they are close . Thanks to seamless I can get my money back with no issue but my issue is now I'm hungry and I want my food now I have to wait another 30-40 for another place to delivery something to me . NEVER AGAIN WILL I ORDER FROM THIS PLACE !!!! read more

Pros: + Decent food (Burnt food every now and then, but it's a local take out - whatever) Cons: - Slow delivery - Often gets orders wrong (I asked for small, and they put a freaking party size and over charges me, and this isn't the first time) - Shit for manners (hangs up in middle of calls, commands that I should run down to pick up delivery when they're late by an hour) Hispanic food are dime a dozen around here, and I've had enough with their attitude - I won't be ordering shit from this shithole again. read more

The staff here is atrocious and have NO sense of customer service whatsoever. I ordered through Eat24 -- a lunch special which included white rice, red beans and a Sprite. I also ordered a slice of guava cake, one of my favorite desserts. First of all, they took forever delivering my food. Forty minutes to be exact. It's not like they have to cook anything, the food is already prepared. Second, the guy who brought the stuff wasn't even going to give me a receipt unless I asked. Then they gave me a bottle of water instead of the Sprite I requested. I called the restaurant to tell them they got it wrong and the woman on the phone told me they ran out, so they gave me water instead. How about calling the customer and telling them what else is available before making a decision on what they want to drink??? Finally, these fools sent PINEAPPLE cake instead of the guava I paid for. That was the last straw. Called them back and told them about it -- "We didn't have guava cake so we gave you pineapple instead." SERIOUSLY??? And instead of being apologetic about the whole thing the two women I spoke with (one of whom claimed to be a supervisor) were rude and all they offered me were excuses. I called Eat24 and complained about them. The operator called the restaurant herself and told them next time they don't have an item in stock, please call the app so they can remove it from the menu. And she also made the manager give me a partial refund (for the Sprite and cake). I'll be keeping an eye on my bank account to ensure the money goes through. Otherwise I will be paying them a visit. read more

I ordered for delivery over a hour and a half ago and at 6:45 i get a call saying that he will be here in 10-15 min. No problem. At 7:00 i get a call he cant find my building. (hes about 5 blocks in the wrong direction) i make it clear to him that i cannot come down. Im here with my newborn child. He calls back "Yo sweetie you want your food or not".... Apparently he says i hung up on...i did not, but i apologize and try to give him directions "am i gonna find parking?" ...I Dont Know... "well you gonna have to call when you have someone that can come get it" Wooooow... read more

My dining experience was surprised to say the least if there was less than one star I would give it to them they are racist and they talk about people right in front of there faces the food tastes nasty and burnt and no one spoke English read more

El Valle Restaurant - Racist and nasty - New American Near Me - Bronx, New York

This review is for the Valle located on Jerome avenue, Bronx, NY I placed a delivery from Valle yesterday and I must say, I was a little nervous because of their ratings. I ordered yuca with tres golpes and it was delicious with large portions. My husband and i shared our order. The delivery guy came 20 minutes after order was placed. I will order again. read more

Ordering food for delivery is the worst way to get food from these people. No one knows English! It takes me 10 minutes just to complete a order for delivery over the phone. The food takes over an hour to be delivery and I live fairly close to this place! The service sucks. When I receive my food. The spoon and forks are always missing. They give you too much rice and a little size of meat(Chicken, Pork, beef, ect..) My food is always cold when it arrives!! Buying food from this place is like playing a game of Russian Rollet! This place kind of sucks! Get someone that knows English please! read more

I love this place because they have some of the best Dominican cooked food around. But if you dont speak Spanish, God rest your soul because you will be standing around for 10 minutes trying to order. Sorry but I am speaking from experience. This place gets insanely busy. read more

Omg this place is the absolute best . BEST RESTAURANT IN THE WHOLE ENTIRE BRONX Their baked chicken is delicious , extremely tasteful , not dry or greasy. There delivery service is great , fast, neat , and your food is actually still warm . When you call or dine in the staff is extremely friendly and they make you feel right at home . Definitely recommend this location , oh and the one in Melrose is great as well (their boneless chicken Chunks are to die for ). read more

Im giving this place a decent star rating bc they do juicing here! When Im by a friends house I usually have to leave the area just to get my beet & carrot juice but a juicing place in the middle of an impoverished ghetto filled with latinos is pretty cool read more

1 start because the delivery people did their job delivering besides that not only is their chicken not seasoned, it wasn't cooked and they got the order wrong not once but twice and I only ordered half a baked chicken with white rice and beans. Never again !!!!! read more

When there for the first time the girls have a nasty attitude very unpleasant. I ordered combo 2 , Including tax it came out to $27.21 when I got home I literally had to throw the food away. The chicharrón de pollo Was cook with very dirty oil and was extremely hard to Bite into. Restaurants should take a little more pride in their business . And teach the employee to be courteous kind and have a smile on their face at all time. Would NOT recommend this place !!!! read more

Great Spanish food, always fresh, Good service and clean place. I love the chicken stew and mofongo from here.

I'll Never order from here again, they claimed to be delivering my food by 9:30 then jumped to 10:00 then jumped to 10:30 and I came downstairs to wait. I called because it is now 10:40 pm and when I called the lady told me "they're closed, she didn't get my order, and that's not her problem". She also hung up. Food wasn't even for me, it was for my elderly grandma and my 4 yo niece so fckn disappointing waiting all that time and now any place I can get a soup from for my mom is closed. read more

Someone fraudulently ordered from here and I tried contacting them to cancel the order. No one answered and there was no way to leave a message. read more

I was sick. They took two hours to deliver a chicken soup & oj, don't order delivery. They used rotting bad oranges in the fresh squeezed orange juice. Disgusting, if I could give negative stars I would. read more

I love the food here BUT there is some major language discrimination issues at this place. I was waiting close to 10 minutes to place an order. They let numerous people go ahead of me to order even though I was waiting longer than them. Problem is, I walked in already knowing what I wanted to order and practiced the little spanish I do know to place the order. They then give me an attitude for saying some words in English. I understand that you don't speak English and are trying to make a living, but don't give an attitude if your costumers speak English (the primary language of this country). read more

Do not order from here! you will wait...and wait...and wait. Ordered for a friend who wasnt feeling well stuck in the house a simple one dish order of monfongo and a pina drink at 12:57, I have the email (important to story) which doesnt get sent until someone at the restaurant confirms receipt. at 1:45 called for update as the time said 45 minutes. I was updated that it had already left. At 2:43, an hour later mind you, I was put on hold when i called and after a few minutes the guy whose name starts with a K told me that he sent to wrong address before but it was definitely on its way now...Isnt the seamlessweb a digital print out? lets just call that BS then. Whats really interesting is then at 2:55 they called my friend, being that i am always attempting to be EFFICENT and not WASTE peoples time i gave her phone number on the order, and the person said that they only received the order at 2:55...so remember when i said i got the email from seamless at 12:57. and now think about the fact that they dont send said email until they receive confirmation. add to that the guy had already said twice that it was on its way. Why would he call just to lie? needless to say the order never came. Employees seem to need simple training in follow through and not BS'ing. I can only hope that this is the beginning of the end for them. you cant fill a one dish order then you do not deserve to be in business. read more

Where do I start? Horrible service... It takes 5 people, 1 of which speaks English, to still get the order wrong. Wait time is usually too long and lack of concern for waiting customers. Food is ok when you have lack of choices. read more

Horrible! An hour and half plus for delivery. Cold food and top it off with the wrong order! never again!!

This review is for the one located on Tremont Ave. I'm sorry to say but their food was horrible. I ordered through grub hub. I had a chicken lunch special with yellow rice and beans. The rice, beans and chicken were completely bland. I grew up in a Puerto Rican household and that is not good Spanish food. I had their flan which was pretty decent thankfully. I don't think I'll be ordering from here again. read more

Best place to order from they took care of me like i was family. Food was great the chivo, the chicken chunks, the tre leche ,the fruit salad the rice and beans and maduros. read more

Worst place to order food from. I live 4 blocks away from the restaurant and the food was cold the sweet plantains were not even cooked they were raw and tasted old. The rice was mushy no flavor. I'll never order from here again! read more

I ordered for a delivery. Where do I start, the food came cold like it was out of the refrigerator, 1 and a half hours after I placed the order. I ordered the Pernil and let me tell you, I barely had any meat!!! I feel so ripped off. There was soo much rice and beans and about 1 inch of the actual food i was excited for. Not to mention, I had to put my own seasoning because it was so bland. I also ordered empanadas and I wish I didn't. again, NO MEAT. And I mean all the meat was gone after one bite!! AVOID THIS PLACE. It is just not worth it. read more

This is the worst restaurant I've been to. Such bad service. The waitresses mixed up our order (my partner and I)3 times. Not to mention they forgot my water. All I had was a glass of ice. They also forgot my spoon. My knife and fork had stains on it as well.. I ordered white rice and beans and chicken. I barely got beans. Mostly bean juice. The chicken was cold and pink. And when I first walked in it smelled like something died. I'm so upset and do not want to pay for this. PLEASE DO NOT COME HERE UNLESS YOU WANT TO WASTE YOUR MONEY. I usually love el Valle restaurants but this is beyond the worst place I've been to. read more

I call in my order and pick it up all the time. Usually tuesdays and Thursdays as they are my late days from work. I call my order in because delivery is ridiculous. They don't even come up to your door. I've ordered everything from soup, to family combos, salads, deserts and natural juices (order them when you are there, some staff have no clue how to mess with a juicer and need direction). I like picking up my food because my presence, I feel, keeps them working. The manager is always working the register and the girls, especially the one that knows English pretty well seem to just fill their time packing up orders and looking pretty. read more

This is my second time ordering delivery from the Boston road location and both times the food has been really good. The first time delivery was an hour but the second time around delivery was 30 minutes i am pleased over all! read more

This restaurant is a piece of shit. I placed an order order online through this app and never received my food. When I went to check the status of my order, the restaurant was closed. I can't even get anyone from yelp to speak with. read more

Great service I recommend everyone to eat here I love my spanish community . Great energy great food I love it all

Disgusting. My Pollo Asado was still pink and uncooked, also cold inside. There was a mix up with what we (my partner and I) ordered, not once but twice. The store was empty so it wasn't store traffic or understaffing I also noticed that the utensils I was given were still dirty, as if barely washed. I left my plate full and I refuse to come back. I'm asking for my money back. Also, as we first walked in we were overwhelmed by the smell of dead mice. My partner and I were too cold to leave immediately but never again will we eat here. read more

I want to rate this ZERO stars but unfortunately they wont post my review without a rating. I placed an order through grubhub from this resturaunt. They called about 30 minutes later and said they didnt have one of the items we ordered we changed it and they said they would be here shortly. Over 2 hours later still no food delivery. Called them back over 7 times and all we got was a busy signal. Called grubhub, they even called and got a busy signal. Finally i called the restaurant back got through. I said hello and they said hold on....20 minutes later still on hold. I call grubhub and cancel the order and refund me. I will never ever order from them again. Terrible. read more

This place is only 15 minutes away and took 2 hours for my food to get delivered , my food ended up cold! It was food they had to make from scratch, they food was already cooked, they just had to place it on the containers. To top it off , they forgot my beverage -_- I definitely won't order from here again. Very disappointed ! read more

On 3/10/2017 I order from El Valle on Jerome Avenue via Grub Hub. An hour later I was still waiting on my food. I decided to call the restaurant and they couldn't find my order. Once they did I was told he was out for delivery. About 30 minutes later I received my food. The restaurant is only 4 blocks away. The delivery guy wasn't fluent in English and I think he wanted me to come to his car to pick up the food. My fries were soggy and beans were burnt. I gave them two starts because the chicken was good. Don't order delivery if you want good service. read more