Stopped by with a friend for dinner. Enjoyed Tepeyac's Hollenbeck burrito and a couple of Modelos. I still remember the flavor of their chile verde just like the OG Tepeyac on Evergreen in Boyle Heights. Our waiters greeted us very kindly. This Tepeyac is very spacious and very clean. I couldn't finish the Hollenbeck burrito but I did enjoy it. I'll definitely be back again. read more

El Tepeyac Cafe - Chile Verde Hollenbeck burrito - Mexican Near Me - Whittier, California

Picked up a Asada Hollenbeck Burrito to go. Stated price on menu is 22.50 total on card was 29.75. 22.50 plus 10.5% tax is 24 and change. Wasn't offered a receipt. Did they charge me a tip without notification? Or a fee without notification? Bad business practice. Beware. Check your receipt and ask for a copy. I'm not the only one with this experience read more

Great food, but I'm here to discuss the behavior of the waiter that served me earlier today (5ish 8/25). Management can check who was scheduled at that time on the floor because I rather not provide a description. I had come up to the bar with my full cup of horchata for a to go cup and he made a comment "were you too busy eating?" and laughed which was fine, but I had shared that it was "just a personal health reason." The issue is that he continued to laugh despite now having more context. I just felt this was inappropriate. I don't mind some joshing, but the waiter clearly didn't read the tone of the conversation and acted inappropriately. Just distasteful behavior on his part as an adult and representation of the business. Hoping the issue can be addressed in house amongst management... and if that particular waiter IS management, then that's very telling of how they conduct themselves at this location. read more

This place is the best Mexican food I've had since Santa Fe. It's really very good; I had the green chili carnitas The staff were incredibly nice and the food was fresh and hot! The salsa and chips were made fresh too. I can't wait to go back!!! read more

El Tepeyac Cafe - The biggest burrito with the best flavor! - Mexican Near Me - Whittier, California

This is a brand new location and according to one of the servers it opened in April. I wasn't aware that this place is somehow connected to the El Tepeyac in Boyle Heights. As stated, this place is fairly new, the menu was on a sheet of paper- I ordered taquitos and it was decent. I asked for chips and they told me it was extra- when is chips extra at a Mexican restaurant- I didn't care- service was lacking- two of the servers couldn't pour beer cause they weren't "certified" yet so it was a wait. It's a small place with like 12 tables. Prices were decent- I hope they do well and will try this place out again when I'm in the area. read more

There is no parking so if you plan on coming here either get dropped off or plan to have a little hike because you will be parking very far away. The menu is very limited, which is sad because they have some delicious food at the other restaurants associated with this one, but primarily we wanted the Hollenback burrito which we were able to purchase it was exactly what we thought it would be. Service was relatively quick and the atmosphere is very modern which I like. read more

El Tepeyac Cafe - Holenbeck Burrito - Mexican Near Me - Whittier, California

My friend lives in Whittier and invited me to join her for lunch at this nearly opened restaurant. It was fairly busy, it's good to see that the community is supporting them during this soft-opening phase. The have combo plates, and specialty dishes to choose from. We shared a Hollenbeck burrito with pork (instead of beef). The food was delicious and filling, just like the original location in Los Angeles. Our server was quick with taking orders, bringing water and drinks, we received service with a smile. Please note that Chips and Salsa are not complimentary, they must be ordered if you want to snack before your meal is served. Parking can be a challenge since this area has several restaurant and boutiques. I parked in an open "public" lot one block East of the restaurant. There is no charge for two-or-three hours, read the sign to avoid getting a parking citation! Sincerely, Rosemary read more

El Tepeyac Cafe - Chili Verde Burrito - Mexican Near Me - Whittier, California

The food is great tasting with generous portions and a unique appeal similar to the Evergreen location in LA. The service is friendly and the ambiance of the newly opened restaurant is pleasant. For this I consider a 5 Star However, I am rating this experience 3 stars because there are no accommodations for seniors or people with disabilities. It feels as though the focus is primarily on younger guests, leaving long-time patrons and those with accessibility needs overlooked. I hope the restaurant considers adding a dedicated section or better accessibility soon. Until then, takeout is the only practical option for seniors and disabled guests read more

El Tepeyac Cafe - Front of restaurant where you walk in - Mexican Near Me - Whittier, California

I am a longtime Whittier resident and have been ordering the original Manuel Special from the Boyle Heights location since the 1990s. I have always been a huge fan of that burrito, so when I noticed an El Tepeyac location had opened in Whittier, I wanted to give it a try. I stopped by on Father's Day to pick up a burrito for my dad. When I was younger, he would make the drive to Boyle Heights specifically for a Manuel Special, so I thought it would be a nice surprise. First, the good. The burrito is actually pretty good. While it is not the original Manuel Special, it is clearly inspired by it and comes surprisingly close in flavor. I would have liked a little more guacamole, but overall I enjoyed it. The service was attentive, my order was ready in a reasonable amount of time, and they had the World Cup playing on the TVs while I waited. Now for the reason behind my rating. The menu listed the Chile Verde Manuel Special at $55, but my receipt shows that I was charged $75. Since I was there specifically to pick up a Father's Day meal for my dad, I chose not to spend time arguing about the discrepancy and simply paid for the order. What makes the price difficult to justify is that the original Boyle Heights location charges approximately $37 for its Chile Verde Manuel Special. I understand that different locations can have different pricing, and I wasn't expecting the Whittier location to match the original. However, being charged $75 for a burrito that is an imitation of the original rather than the original itself felt excessive. The burrito comes close enough to the original that I enjoyed it, but not close enough to justify paying more than twice what the original location charges. I've uploaded photos showing my receipt, the size of the burrito, and pricing from the original Boyle Heights location so others can make their own comparison. If convenience is your top priority and you don't mind paying a premium, you may enjoy it. For me, the pricing made it impossible to recommend. read more

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I've been waiting for this iteration of El Tepeyac to open since I saw the COMING SOON sign out front around Christmas last year. I recently picked up my nephew from the Norwalk Metro station (he had flown in for his sister's graduation party, and he loves public transit, so he wanted to try the new station near LAX) and we were famished after a fruitless errand, so I asked him where he wanted to eat. He wanted something "very Whittier," so I drove to Uptown, figuring we'd go to Rick's or my cousin's bar, The 6740. And we parked, and then I remembered El Tepeyac, so that's where we ended up. It's in the location of the former Ambrose Pizzeria (RIP), but I think this storefront has seen many different businesses come and go since that venerable Uptown pizza-and-single-arcade-game place closed long ago. I'll start with the bad, because there's more than there should be of it. When we walked in, a World Cup game was showing on all the screens. That turned out to be good for our particular late lunch, but this is supposed to be El Tepeyac, not a sports bar, and it feels like a sports bar. Except it doesn't, because it feels very temporary. The tables, tall chairs, gray paint on the walls, and gross floors all scream CHEAP CHEAP CHEAP. The place has been open for more than a month. Why isn't there art on the walls? Once we were seated by a second employee (after the first employee looked at us and turned around), we were handed pieces of what looked and felt like photocopy paper with approximately eight menu choices on one side. Again, this is supposed to be a restaurant. Hand us good old booklet menus or laminated single-pagers--if you must--but printed pieces of paper, done cheaply, quickly, and with no sense of style or spacing? Again, I expect a lot more from El Tepeyac. Our server, who wasn't the guy who brought us our drinks, who himself was the guy who had ignored us when we walked in, informed me when I asked that yes, this El Tepeyac is related to the original, while the Crossroads location no longer is. So that's a distinction, and one with a difference so big that one-time owner Manuel Rojas is probably turning over in his grave at what his descendants have done to the good name of his restaurant. I ordered a cheese-enchilada combo plate, and my nephew ordered a Hollenbeck Burrito. The server helpfully pointed out to my nephew that it's a wet burrito, which he was fine with. I always forget how young he is, so I forgot to tell him how big the Hollenbeck Burritos are. He ended up taking about half of it home. The food is excellent and is definitely worthy of the restaurant's name. Our server was nice and attentive after being a bit squirrely at first. I don't think I'd return unless there was a game I really wanted to watch. Because of the hard edges, high ceiling, and cramped space, it gets really loud in here. We sat with our backs to the main windows, which were open because it was a very hot day. That was pleasant, but I saw only about three tables total that I'd enjoy sitting at. read more

Tried this on a Friday afternoon for lunch and it was delicious. The burrito was packed with meat and there was lots of flavor. The service was great and the ambiance was chill. The chips and salsa could use some improvement the chips werte stale but it is still their soft opening. The place was packed but food came out pretty quickly. read more

El Tepeyac Cafe - Chile verde burrito - Mexican Near Me - Whittier, California

I was so disappointed with this place. The ambiance was fine, and the restroom was clean, which I always appreciate. However, we were seated at a dirty table that hadn't been cleaned, so it wasn't a great first impression. The food was just okay. My daughter ordered the chicken taquitos, and she thought the chicken was very dry. The beans on her plate also looked dried out, almost like they had been reheated for too long in the microwave. I ordered the asada burrito. The flavor was good, but the meat was on the dry side as well. We also ordered a side of guacamole, and it was served brown, which made it seem like it had been sitting out for a while. I understand that restaurant prices have gone up everywhere, and I'm okay paying more for a good meal. But when I'm paying around $20 for a burrito, I expect it to be delicious, not just okay. What bothered me the most was the service. When our food was brought to the table, no one brought us utensils. We just sat there looking at our food, trying to get someone's attention so we could ask for forks. Unfortunately, our waitress never came back to check on us. The next time we saw her was when she brought the bill. Overall, the experience was disappointing. Personally, I won't be back, but hopefully others have a better experience than I did. read more

El Tepeyac Cafe - Asada Burrito - Mexican Near Me - Whittier, California

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Welcome to Whittier! The food offered at this location is the perfect amount of choices Pretty much a greatest hits. The restaurant is very clean and the space is big enough to accommodate a good amount of customers. The food is delicious and very nostalgic. My go to is always a Hollenbeck with on top and a Horchata. Ingredients are fresh and well seasoned. The service is fast and the staff is friendly and accommodating. I will be back . read more

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According to our waiter, this location has been in soft opening status for nearly 3 weeks, and grand opening is coming next week. I would have thought that the ordering and cooking bugs would have been worked out by now, but not yet. The issues began as soon as we sat down. Two baskets of chips were placed on our table, (for three of us), but no salsa. We had to wait for that. Then drinks came out haphazardly and with a good amount of time between each of ours. We never got the water we requested. Finally, my dad got his food first. Then awhile later my wife got served. I asked them to start eating because I didn't want their food to get cold. I waited and waited and finally had to flag the waiter down again, and it appeared he forgot that I had ordered too. I noticed other tables getting served piecemeal as well. When my burrito finally came it was ok, nothing to write home about. It was about $100 for two Hollenbeck burritos, a plate of Huevos Rancheros, three soft drinks, and a tip. I would hope the management reads these reviews and hires and trains more servers; cook or cooks; and bussers before the grand opening next week. Also, it is important for management to understand that my dad and many of the other customers are clearly senior citizens (probably with fond memories of the original location) who were all having a hard time with seating because the entire restaurant has only high top tables with really high chairs, and several customers were struggling to get up and down from these chairs. This could be dangerous. Because of this, I would say restaurant does not seem to be ADA-compliant at this time, but hopefully they will provide regular tables for seniors and disabled customers by the grand opening. In summary, we will simply take my dad to the original location if/when he wants to get his ETC fix. read more

El Tepeyac Cafe - Chile Verde Hollenbeck Burrito - Mexican Near Me - Whittier, California

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Disappointing Experience -- Please Check Your Receipt I want to share my experience because I think customers should be aware of the pricing here. The prices we were charged were different from the prices listed on the menu. We specifically asked about the Manuel Special Burrito because we wanted to make sure we understood the price. I asked if the biggest burrito was $55, and he said yes. However, when I looked at my receipt afterward, I noticed I was actually charged $75 for the burrito. That price was not listed on the menu. I also noticed that I was charged more for the Mexican soda than the price indicated on the menu. I called to discuss the issue, hoping for an explanation, but unfortunately, the response was not apologetic. I was told, essentially, "If you know, you know--that's the price." I explained that we did not know, which is exactly why I asked before ordering. I was then told that he couldn't remember the conversation. If prices have changed, the menu should be updated so customers know exactly what they are going to be charged before ordering. Please be careful and ask about the price of everything before ordering, especially if the menu shows a different price. I don't mind paying for good food, but I do expect clear and accurate pricing and to be charged the price I was quoted. read more

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We have always loved Tepeyac, however, after our second visit to the Whittier location, we will not be returning. It was just NOT GOOD. Tacos and taquitos were overcooked, meager meat, and meager lettuce, tomato and cheese portions, and they tasted like they were fried in old oil. And that old oil taste lingered on my lips and in my mouth (gross). Also, prices are outrageous for what they are serving, AND, they charge for chips and salsa (that's a no, no, no!!). I don't know how this restaurant will survive like this. For the record, I genuinely don't write a bad review to bash them but I do it in hopes that they will make the changes necessary for the quality food that we look for in the epic El Tepeyac name. read more

My parents would go to the El Tepeyac in Boyle Heights when they were dating and continued with taking my sister and I since we were little kids. So were are happy this location has opened up which is closer to us! This location is cute and a decent size. I love the big windows you can sit in front of and see the Main Street. Waitress was really nice and provided good service! Food was good but seems little tweaks have been made to some things. Rice seemed to have more of a heavy garlic smell / taste. I ordered the enchilada plate and it was delicious but they did go very light on the sauce, so we had to ask for more sauce on the side. El Tepeyac is known for its sauce or other great things of course. I know they're new and have to ride the wave but just wanted to give a little input on the sauce. I asked for more soda and the waitress asked me to remove my straw, so she can take my cup and provide a refill. Thought that was kinda of weird because why not just give me a brand new cup? So I had to hold my straw on a napkin so it doesn't touch food or the table. I'll add photos of Whittier vs Boyle heights plate. read more

El Tepeyac Cafe - Whittier location * 1 cheese & 1 beef enchilada Rojas - Mexican Near Me - Whittier, California

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So glad I was in Whittier today. Thought I'd try it. Why not? I am an old Manuel's (El Tepeyac, Boyle Heights) regular dating back to the ancient 70's. The Hollenbeck: Chile Verde wet burrito with guacamole inside. They hit it out of the park for me with this Hollenbeck. So delicious. It beamed me back to the 70's. It's massive, delicious and all that I hoped it would be. Try and share. Only wish it was a mini but I'll try not to be a baby. That wasn't a choice before either. In good time they'll expand the menu. They've only been here for a few months, I understand. The menu is small but they've only just begun. All the basics so far and even Huevos Rancheros, another one of my favorites at the old place in Boyle Heights. Very nice young man working today. Explained everything. I'll be back whenever I'm in town. And, it's really cute inside. Kind of modern with lots of TV's. Good job, Manuel's relatives. read more

First the bad - - Haphazard service - Refried beans from a can - homogenized and bland - Uncomfortable high-chairs only - Menu lacks my Boyle Heights faves - tostadas and menudo - Long walk from the parking structure across the street Now the good - - Authentic recipes from Boyle Heights are well made - Chips, guacamole and salsa are spot on (they are my go-to) Now some story and advice - Manuel Rojas (RIP) made his El Tepayac Cafe in Boyle Heights a Los Angeles classic with his drive, personality and attention to details like good service, good value, and consistently good food. It had major issues when he sold it and retired, but then he bought it back and got it on track before he passed away. Is it gourmet? No. Is it authentic to a region of Mexico? No. It IS authentic to Los Angeles in the 1950's. Try the original at 812 N Evergreen Ave Los Angeles, CA 90033. Born in ELA, raised in Whittier, and now back in ELA, I have seen half a dozen of Manuel's relatives try their hand at replicating this. I tried ETCs in Eagle Rock, South San Gabriel, and Puente Hills. All have lacked Manuel's magic. I really want this Whittier location to succeed. For that to happen, they will need to learn to make refried beans*, need to make the seating comfortable for both young and old, and need to learn how to treat guests. For that last part, here are some suggestions - 1) Be attentive - always look up, learn to spot guests wanting service 2) Learn the service rhythm - Greet and seat; Learn immediate (and profitable) needs (menus, drinks, appetizers, personal accessories, cleanliness, restrooms); Take orders; Deliver on immediate needs; Deliver on orders; Follow up on new needs; Watch for when to deliver the bill (and turn the table). 3) Don't be chatty (it slows everything down, and deprives guests of the chance to focus on each other and the food) Until that happens, people wanting a really good Mexican restaurant are better off finding the Greenleaf Cafe about 2 blocks south. * REFRIED BEANS DONE RIGHT - Rinse dried pinto beans and soak them overnight in water twice as deep as the beans; per pound of dried beans add 1/2 medium onion, 1 large clove of smashed garlic, 1 whole dried red chili, 2 tsp salt, and 4oz smoked pork; stew all that at low simmer for at least 4 hours; remove everything but the beans and broth half as high as the beans; mash the beans on low heat adding back broth to your preferred consistency. Save the broth, because refried beans dry out over time. Never use higher heat to speed this up, it ruins the flavor. read more

Authentic Manny's food and immediate fit in. Lucked out in stepping with Mom for Mothers day yesterday with 'Live Mariachis' in attendance, for that special day. Only drawback is table seating is that of high chairs (elderly) and unexpectedly chips and salsa not complimentary.Will certainly head back. The front door was open and the Mariachi's hitten it (the Singing & Instruments!) to the street and noticed that El Tepeyac was to different for 'thee' Whittier Hispanics and other Whittier community residents' taste passing by there. If your new authentic Mexican cuisine and type of Mexican meat (the food!), The Hollenbeck Burrito, with chunks of red beef blocks/shredded is where want to start at. That meat makes their main entrees and if your a beaners eater - request extra on the entree. read more

El Tepeyac Cafe - Viva Manny! - Mexican Near Me - Whittier, California

Just came from there and the food was great. We're looking forward to our next visit. The service was great and the ambiance was good. I highly recommend the Flautas (so yummy). read more

El Tepeyac Cafe - Taquito Plate - Mexican Near Me - Whittier, California

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Good to see a LA icon make it to Uptown. We met friends here for dinner and were greeted and seated right away. Our drink order was taken right away and our server was very helpful and friendly. We were waiting for my daughter and her husband to show up and weren't ready to order food when our server came back. Unfortunately this meant we had to wait and get the staff attention to order. My son in laws nachos took a while to get served, we all had our food and he was still waiting. As for the food, the green Chile Hollenbeck is still the king. Tender chunks of meat and super flavorful. Tacos were also good and crunchy. Chips and salsa of course are a tasty way of getting full before your meal arrives. We had to take home left overs. All the tables and chairs are high tops which does make it hard on the legs after a period of time. Overall good experience good food and we definitely will be back. read more

El Tepeyac Cafe - Mexican Near Me - Whittier, California

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Had such a great experience here! The food was amazing, but honestly the best part was the service. Katie and Anthony were our waiters and they were both so friendly, attentive, and made us feel really welcome. They checked on us often, made sure we had everything we needed, and just had the best attitudes. Great food and even better service--we'll definitely be back! read more

El Tepeyac Cafe - Mango Margarita - Mexican Near Me - Whittier, California

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The food was just like the original. Simply delicious. Service was great and the place was clean with 3 big screen tv's. We watched the Dodger game. read more

El Tepeyac Cafe - Hollenbeck burrito pork. Chips and salsa - Mexican Near Me - Whittier, California

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The food is so amazing. The pork burrito is so good we get an extra big burrito so it last for 3 meals. The chips are hot and crunchy I love the salsa except it's spicy. My husband eats what I can't. Service is good everyone is nice. Wait not too long. The chips and margaritas keeps you busy. The place is clean and inviting. read more

Terrible! Very hot inside not comfortable during the summer heat thats approaching. The guacamole looked brown and my tacos were dripping in grease! I definitely will not go back! read more

Sheeeesh just reading the comments makes not want to visit the restaurant $20 to $75 for a burrito is crazy im good ill rather go to the local taco stand. read more

Delicious food with the same exact recipe of the original tepeyac restaurant in ELA. It was a lively, happy atmosphere, and our server was excellent read more

El Tepeyac Cafe - Dinner before a World Cup game - Mexican Near Me - Whittier, California

Been going to the original for 55 years Now live in San Diego for the past 25 years When I come up to LA I always stop by. At least once a month Stopped at the new Whittier location, I'll be going back to the original. Food was good, way smaller portions got the chili verde plate because I never finish it and take the rest home. I get the plate because if I get the Hollenback burrito it gets too soggy to take home. When the plate came I had to ask for the lettuce and tomato Iykyk. Size of the plate is smaller than ELA Parking sucks. Tequila shot up to Manuel in heaven. I had my tequila and Manuel had his Presidente. Nothing beats the original Manuel's. Yes Manuel's never called it El Tepeyac. Let's go to Manuel's and nobody questioned where we were going. 55 years and I've only ever ordered the Hollenback and taquitos never anything else. read more

First time here at this location, have been going to the original location in LA for years so when I passed by and seen that they opened up a new spot in Whittier I had to try it. So far it seems just as good as the og spot but I will say they need more people at this location. The employees look stretched thin for a "soft open". From the looks of it, in the short time I was there it became pretty full which is good but they do need help. Hopefully the owners see this and manage to get more waiters to help with the busy times. Overall I can't complain, food was delicious and staff was friendly. Keep it up! read more

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We ordered "Hollenbeck" burritos, Chili Verde and Carne Asada Both were really good, and good sized servings, we will be back ! read more

El Tepeyac Cafe - Chili Verde "Hollenbeck" - Mexican Near Me - Whittier, California

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Food is fantastic always. Prices are so much higher than the original in Boyle Heights. Only down fall with the Whittier Tepeyac is that I can't seem to find a phone number. read more

El Tepeyac Cafe - Manuel's burrito (oh so tasty) - Mexican Near Me - Whittier, California

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Great food and great service. It's been a longstanding business in Boyle Heights that I hope will never stop serving. You got to try this place! My favorite is the Hollenbeck Mini burrito. read more

This was our first time in this newly opened restaurant. So glad we came in. The food was outstanding! Simple and delicious. The hollenbeck green chili burrito was packed with tender meat, the salsas were tasty and chips very fresh and hot. The very best part was our lovely server, Erica. She made our evening perfect. To the owners, Erica is a keeper so treat her well! We'll be back soon. read more

So we walk in last Saturday, and it was hot as people were in there eating . I couldn't kick back don't know if they have central air being it use to be a pizza parlor . Plus the fact they don't have a phone to call . So we walk out . The one in industry sucks . I'm hoping it's not the same one .and yelps got it wrong it's not my favor place ! read more

The staff were friendly, helpful and attentive. The place was bland and dreary. I felt like I was eating inside a 6x9 jail cell. Nothing on the walls. No decor of any kind. They should rename this place because it has no resemblance to the original nor the other place. The menu was on a piece of paper that only contained about 10 items. You flip the page and it lists the limited drinks. This minimalistic style does not inspire a return visit. The price for food and drinks was a little high and the flavor was ok at best. We were charged $4.50 for chips and salsa. We were also charged a credit card fee. read more

Food was delicious. It has the same classic flavors as the original. But, it's a smaller place and the menu is limited to some of the best sellers. You won't find as many options as the one on Evergreen in Easy L.A. read more

Not wild about the chairs and tables. Waay too high for seniors to climb up on. Only 1 handicap table . But food was EXCELLENT. staff very friendly. Salsa out of this world good. Prices good. Highly recommend. Only change those tall chairs and tables read more

I've visited twice, six months ago and then today. I frequent the El Tepeyac in LA. I had beef taquitos and a beef enchilada. The first time I went. The sauce is not the same for the enchilada doesn't taste as good as the one in LA. It's not moist enough. The beans are not moist. There wasn't enough guacamole served with The taquito. The service was OK. I don't like the seating with a high chairs, not comfortable. Today when I went, I had the taquitos with guacamole and rice and beans. Hoping that the menu had improved. But the taquitos were not filled with enough meat as compared to in LA. And the beans were dry and the rice wasn't as flavorful. The prices are too expensive. Everything is $18.50. I won't go back. read more

I don't normally leave negative reviews because, as a former waitress, I know how overwhelming the job can be and that everyone has off days. However, my experience yesterday left me extremely disappointed. It wasn't just poor service--it honestly felt misleading. First, when we were seated, our waiter asked if we'd like chips and salsa brought to the table but never mentioned that they came with an additional charge. It was presented as if it were complimentary. Second, I ordered the chilaquiles, which were listed at $18.50. The waiter automatically asked how I'd like my eggs cooked, so I assumed eggs were included with the dish. I also asked to add carne asada, and he clearly told me that would be an additional charge, which I agreed to. I later come to find that the eggs are extra charge. I asked why that wasn't mentioned, especially since he asked how I wanted them cooked. His response was, "Oh, because normally people like their chilaquiles with eggs." I explained that if eggs aren't included, customers should be told before ordering. His only response was, "Oh well ya, is there anything else I can get for you?," before walking away. There was no apology or accountability. In the end, my plate of chilaquiles cost $32.50. Third, my husband and I each ordered an agua fresca. My husband specifically asked if they did free refills, and the staff replied, "Yeah, I'll get you one." At no point did anyone mention that refills were an additional charge. We only found out when we received the bill. To make matters worse, our waiter never brought us the bill to review despite asking for it multiple times. He brought his card reader, ran my card, had me enter the tip, and only handed me the receipt afterward. That meant I didn't have the opportunity to review the charges or question them until after my card had already been charged, which made the entire experience feel even more frustrating. What bothered me most wasn't the prices--it was the lack of transparency. If there are extra charges for chips and salsa, eggs, or drink refills, customers should be informed upfront so they can make an informed decision. Customers should also be given the opportunity to review their bill before their payment is processed. Clear communication is a basic part of good customer service, and unfortunately, that was completely lacking during our visit. read more