Great experience with Maggie. Great customer service. She is so pleasant. She is so polite she greets everyone and is very helpful! I always see her going out of her way to help guests especially older guests needing help with kiosk. She's very quick and accurate. She always jump in to help in back of the house to the front. She really does go above and beyond a true asset to the company. read more

I have been waiting to write this review to see if the service was consistent. The food is normally good and fresh. Today not so much pretty dry. But that's not why I'm leaving the review. I have gone through the drive thru probably a good 6 times. Every single time the person taking the order which is normally the same person at the window, is extremely rude. I'm always super rushed and have not been able to fully order at the speaker because they go so fast and don't ask if you need anything else or "is that all for you" they just say okay drive up. Then you get to the window and if you need anything or because they went so fast and rushed you, they do the same thing at the window and make you feel like an inconvenience. I also never order slow and I'm not difficult so it sucks that when I want to grab a bowl here I dread it because of how awful the service is. It makes me wonder how people who have a hard time ordering are treated whether it's disability or other factors. This includes their management team as well. I've been to other locations and they have been great. This location... not so much. read more

El Pollo Loco - Double protein bowl. Chicken is very dry. - Fast Food Near Me - Wildomar, California

Came here on my lunch, food was great me and my coworker got the $7 taco deal. The customer service was terrible though, a young girl at the window had horrible attitude and was incredibly rude. Our drinks were messed up and I politely asked for the correct ones and was greeted with a disgusted face by the young girl and she told me "gimme them". ‍ and that they shouldn't be wrong. I want to go back for the food but I don't look forward to seeing that girl again if I do. read more

My son really likes the queso quesadillas, so I get them pretty regularly. The customer service is always great, and I had some particularly great service from Maggie with my order today! The food is always fresh, and I recommend using the app because they show appreciation for their customers. read more

Marcos, the General Manager on duty is always working hard and leads by example! His employees follow his lead! He deserves to be commended and given a raise! The food was fresh and delicious! read more

I hadn't been to El Pollo Loco for a long time & though I'd give it a try. Big Mistake. $10 for a tortilla full of cabbage & beans?! I ordered a guacamole chicken burrito. Barely could see any chicken, and I guess the small green color is supposed to be the guacamole. It's mostly cabbage & beans. Who puts cabbage in chicken burritos? Now I know why the place was deserted while the other drive-throughs were backed up with after school traffic. read more

El Pollo Loco - Cabbage & bean burrito, being sold at $10 as a Guacamole Chicken burrito. Complete waste of money. - Fast Food Near Me - Wildomar, California

I usually order from this location and it's a hit and miss. Sometimes my order is either missing something or messed up and other times it's literally perfect! It's the closest one so if I really want it and don't have time, I usually hope for the best. This happened again today. Picked up a quick order and I usually order off the app. I ordered 2 tostada avocado bowls and I asked for no pico and of course it was on there. The avocado was gross looking like rotten. My mom ate the tomato salsa and she had to spit it out because she said it tasted rotten. The avocado on hers was rotten. I should have checked my order before I left but I had no time. I was on my break and grabbed it really quick and why I order online for a quick pick up. Please make sure to double check everything. This isn't ok especially when you're in a rush and you're paying for it. read more

Becareful when you order on uber eats. I ordered yesterday and the price was way too high so I decided to. Cancel in less than 2min now they charged me 39.99 because they said food was already made by the time I canceled..I called uber eats to let theme know about the incident the told me they can't do anything...so I asked theme can at least get a store credit and just hang up on me..just b3 careful when you order food from there and decide to cancel you have to cancel in less than a minute to not get charged. read more

El Pollo Loco - That's the receipt the charged me that amount for canceling the order in less than 2min..never recieved food or anything - Fast Food Near Me - Wildomar, California

Beef stuffed quesadilla! Fabulous!!! Got it right away smelling like it was just made with all fresh ingredients!! Awesome Clean Environment! read more

Nice people very professional. Maggie fixed my order and made me feel valued and respected. A+

Just went thru Drive thru and I actually forgot to order something so I decided to get off. I have to say I haven't seen a restaurant this organized. All Employees looked focused on their task and everyone had a great smile. I also saw management working which is rare you usually never see managers get involve and help their crew. Food was was great quality great portions was just perfection. Restaurant actually looked clean restrooms fid not smell like other places I've been too. Very satisfied read more

El Pollo Loco - I also got coupons for next time - Fast Food Near Me - Wildomar, California

If I pay seven dollars for a soup I expect the container to be full. I get chicken tortilla soup at many El Pollo's in the area- so I am only comparing to other El Pollo Loco's. I don't want to hear excuses that this is a fast food restaurant. I pay for my food and I get great food at other places. They are very chintzy on portions here and my double chicken Pollo bowl only had enough chicken for a regular Pollo bowl. I have gone here several times and they are not consistent. Their soup is bland too- so I guess they are not putting as much sea in it as other places do Now they've changed the soup base at all El Pollo Locos and it's greasy and has a plastic taste. I'm very disappointed. This one has horrible service too. The left today didn't give me the tortilla strips or cilantro for my soup and tried to argue with me when I went back through the drive through to ask for it. She said she put it in my bag. I showed her what she put in my bag (all items besides the soup) and she asked to see my soup! I just went through the drive through and was already upset I had to go back and ask for items that should have been in my order. Then she acts like I didn't order soup! Plus the cost of everything has gone up so I better get what I pay fir! Now I get home and can't eat this awful soup. I'll stick to the carbon tacos and only go to the one on grape street that has good customer service from now on. read more

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The chipotle guacamole burrito was very tasty. It was hearty and flavorful. I also love the 2 burrito for price of 1 coupon. However, found a large piece of plastic in my burrito. Please do better! Be more careful. read more

El Pollo Loco - Plastic in my burrito. Please be more careful. - Fast Food Near Me - Wildomar, California

Purchased the Double Chicken Tostada and was amazed to see that it shrunk to about half it's size it was just a year ago. Interestly enough, the cost had actually gone up. Quite disappointing to say the least. It's going to take a lot to bring me back to El Pollo loco and particularly, the money aspect of it. read more

El Pollo Loco - Fast Food Near Me - Wildomar, California

The Fire Grilled Combo deals are a lifesaver! Everything is outrageously expensive right now but El Pollo Loco is offering 3 tacos al carbon with chips and drink for $5! Delicious, good quality for what you pay and filling! Other options include Shredded Chicken Quesadilla for $5.99, Original Pollo Bowl for $5.99, Classic Chicken Burrito for $5.99 I like to think El Pollo Loco is doing this to fight back against inflation and corporate greed, and to give their customers some much deserved relief. It may not be true, but I don't know any better and I like to believe it. read more

El Pollo Loco - 3 tacos al carbon and Pollo bowl combos (drinks not shown). $11 and change - Fast Food Near Me - Wildomar, California

I stopped by the Wildomar location on a Wednesday, great service, fresh and delicious food, the staff is amazing, friendly , the cashier Gina was great and said hi with a smile. I would totally recommend this place to friends and family. read more

They get my order wrong EVERY SINGLE TIME. I am over it. As I was waiting outsider per THEIR request waiting for my food- I could see the child-employees dancing to music and goofing off while ONE girl worked. Whoever is running this location- please get your staff organized and working together so half the customers aren't parked in front watching your employees do little to nothing. read more

Excellent eating experience.. from walking in the door and being greeted by employee, great smile when order taken was maybe 5 minutes. Meal was served hot and excellent taste. Server was very friendly and helpful. The managers on the back looked very nice and helpful around their Employees loved coming here today had the best quesadilla and consomés. read more

El Pollo Loco - Consome - Fast Food Near Me - Wildomar, California

This pollo loco was a great example of great services! I was about to enjoy my meal with a happy face thanks to Marco who was patient with my elderly parent:) read more

Excellent location, lobby was clean and the food was excellent!! Service was fast. I will definitely recommend this location.

I haven't ordered online and pick up to this location for many months because everytime I would order to this location, the chicken is super dry. Since my husband is otw home and this location is more convenient than the others for pick up, I ordered here again... and nothing has change.. still super dry chickens. I don't like to leave negative reviews, but at least make our money worth esp with everything is up. Follow your protocols when it comes to how long you can keep your chickens in the food warmers. read more

Not sure why all the bad reviews. It was really busy on the drive-thru and a bit of a wait but great customer service when I got to the window. The food was good for El Pollo Loco. I would go back if in the area. It's semi-healthy fast food and was fresh. read more

Where's the chicken? Wife just picked up dinner and 3 pollo bowls and chicken tacos had close to no chicken, unacceptable. We also ordered some of the bowls minus some ingredients and they all were wrong. Mac n cheese was watery, also all the salsas were watered down, pretty sad. Not sure we will be back to this location read more

El Pollo Loco - Pollo bowl, more like a bean and rice bowl... - Fast Food Near Me - Wildomar, California

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Food was so mid and the workers were so rude they gave my mom attitude would not comeback to this location

I order DoorDash a lot! One of the most important things for me is how secure my bag is ? I have to say, love the way my bag is so secure, and sealed with ell pollo Loco ! Thank you! read more

Very disappointed with the service I received today. Magi is a terrible manager and clearly doesn't care about her customer service. I ordered 16 piece. The chicken was not fresh and gave me corn tortillas instead of flour. Very disappointed. read more

Manager Margarita was so polite. The food is delicious and served right away. I highly recommend this Pollo Loco restaurant. 10/10 read more

El Pollo Loco - Fast Food Near Me - Wildomar, California

This location is always fast and never messes up my order. The food is always fresh and the service is always great. Brenda always goes above and beyond to make sure everything is good. And you can always count on Brenda to have a smile on her face! read more

The cashiers have an attitude. The tables are dirty. Disappointed -- I used to like this location. Went downhill ever since the new manager took over. read more

3rd time getting delivery order without the right sauce... this time we even called to make sure we want red dark hot sauce and not the salsa sauce... of course they only gave is the salsa sauce and forced me to drive over there just to pick up right sauces... management, can you please retrain the poor workers, or maybe you need retrain as well. Horrible. Update review: salsa sauces are spoiled... smells like vinegar and it tasted like it was made a few days ago... please toss the salsa sauce. read more

I forgot my wallet at home and found out at the drive thru. They were nice about it and I figured i can just order from the app and get my food anyways. I went inside and my food was ready, just waiting for me to finish the app order. It was my first time ordering from the app and Rebekah helped me out with some questions I had about the menu. All in all a very good experience. read more

Disrespectful!! The boys that works there think that they are funny and likes to mess up with your order. The whole time he will pretend he is friendly too... until you finally get home, look at your order and see that they messed up and on purpose! I got the joke now! They were laughing and I was wondering why. read more

They do not honor coupons that we just received in the mail. Food was mediocre. Will not allow me to post 2 stars.

I ordered almost $30 worth of food and When I got back to my office in Temecula I come to find out the food was shit! Ordered a chicken chipotle avocado burrito, there is absolutely no chipotle sauce in the burrito, and the chicken tastes old and is full of gristle, I also ordered chips and guacamole but instead of guacamole that I paid for I got this green salsa. Never coming back here and wouldn't advise anyone going if this is the kind of quality they are serving..... read more

El Pollo Loco - Couldn't even continue to eat because of all the gristle I kept biting into... - Fast Food Near Me - Wildomar, California

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Staff was kind and went out of their way to make sure I was satisfied. Food was wonderful!

Tostada salad with burnt chicken .. Cold mac & cheese.. got a chipotle chicken avocado burrito for $11 with no avocado in it... Brown guacamole in my chips and guac Will never eat there again and I'm a local read more

Went through drive through, this was the bag of fries they gave us. They also completely missed a side. The chicken bowl had no chicken, only beans and avocado. There was something wrong with every item we ordered. It's like someone started to bag our items and just walked away. Half of the order was gone. read more

El Pollo Loco - Tapatío Fries - Fast Food Near Me - Wildomar, California

This location is on my way home and I always stop here, they are very fast and the food is great, Guacamaole is excellent!

Check your bag EVEN IF they say they gave you what you asked for! We were driving through on our way to San Diego and stopped for a burrito. We ordered two chicken avocado burrito combos. Went to the window, asked the young man to please give us 8 green salsas and some serrano chili's and NO red salsa. He repeats it and says ok you got it. We get the bag and as he hands it to me, he says he put the green salsa and the serranos in there himself. We drive off on our way. We open the bag and there's NO serranos, only 2 green salsas and two red! Really? Why lie? Then to top it off, the burritos were terrible. They literally had mainly cabbage four pieces of small chicken, no creamy cilantro dressing, a few beans, an abundance of pico de Gallo and cheese only at the bottom! I mean I know this is a fast food and it's not always the best, but they need to get it together! read more

This el pollo loco never lets me down! Not only is the food always fresh & SO fast but the customer service is above and Beyond and I feel so cared for when I leave, which is so rare for a fast food place! Maggie has helped me multiple times and is a superstar read more