6/13/2024- In the area and decided to pick up a quick lunch.. Honestly-I don't care for fast food chicken.. However, today I went with the chicken burrito bowls.. The drive thru is super fast.. The bowls were decent size.. and the food was hot..chicken was decent .. a little too many pinto beans for me.. Glad I stopped in.. read more

El Pollo Loco - Mexican Near Me - Reno, Nevada

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Very disappointed with the customer service. We felt extremely unwelcome during our visit. Staff gave our family dirty looks the entire time, which made the experience uncomfortable and unprofessional. Customers should be treated with respect, regardless of who they are. Unfortunately, we will not be returning. read more

We ordered a 12 piece all dark for delivery. We got half dark and half white of WAY overcooked chicken. Not ordering from this store again! read more

Ordered a cheesy guacamole burrito and chipotle burrito. Almost no guac on my burrito and the cheesy burrito had no cheese or it was the wrong burrito. Disappointed. read more

I have been craving El Pollo Loco for a long time. But they never send me coupons in the Bay Area. When I got back to Reno today, they sent me coupons!!!! Here I come! Quality/Quantity - 8 Piece Chicken Family Feast. Avocado Family Salad - Underwhelming; just lettuce and 3 slices of avocado. 4 pieces of Thighs and Drums - Good flavors, but these are some small chickens... Must be free range, LOL. I ate 3 thighs myself and I am a light eater. Side of Corn - So good. Side of Rice - Craved rice, which is rare for me. If my daughter was here, we would get the mac and cheese. Atmosphere - Typical drive thru fast food business. Good size, plenty of indoor seating but no customers. Plenty of parking. Open 7 days a week from 10am to 9pm, see picture; Yelp and website hours differ. Service - 5 stars. The "kid" was young and perfect; patient, polite, and nice. Price - $22, good deal. Owner Comment - Congrats on your success since 1974 (1980 in the US) and your +/- 500 locations! 1983 Acquired by Denny's. 1987 Denny's was acquired. 1999 El Pollo Loco was acquired again. 2005 Ditto. 2014 Got on the NASDAQ. Wow what a story. read more

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This is my favorite location because they are fast and the food is always yummy. Indeed, I haven't had a negative experience at this location and it's the one I usually come to - via the drive thru only. My only complaint is that the El Pollo Loco chain took the chicken nachos off the fire grilled combo menu! I know that has nothing to do with this particular location, but it's a concern for me. :) Recommend? Yes Return? Yes read more

El Pollo Loco - Mexican Near Me - Reno, Nevada

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Love their nachos, miss when they were fire grilled and only 5 dollars. Food is always yummy and they have good deals. They're quick with making the food too, never a long wait. read more

I mean, it's fast food. It hits the spot when I'm craving a sort of brick chicken when I don't have energy to do my own or don't want to spend double the price at a restaurant. I used to frequent the North McCarran and Mae Anne location, and at least a couple years ago, that was actually a better representation of the food imo. This location can be hit or miss, so far my orders have never been 100% correct, but not enough to truly complain. Don't go close to closing obviously, you'll get dry dry end of the day chicken. The 4 piece meal feels like a rip off at first glance but it ends up being a lot more chicken than you think. Not mexican but I love their mashed potatoes and gravy (pro tip, dip the chicken meat in it). Also enjoy their corn as it has some red peppers in it. I believe most of their sides are a-OK! My husband likes that for fast food, their salsa has a bit of kick to it. If you get fresh chicken it's even more amazing. I like their spice rub and the flavor it gives the chicken. If I'm in a mood for chicken, I tend to stick with raising canes for fried texture and el pollo loco for grilled. Like I said, it's fast food, not going to be a gourmet experience here, but it gets the job done. Be prepared for wrong orders, but I've noticed that is sort of just how things are these days. Like most places, they have an app with rewards and deals. Pro tip, set up a separate spam email account to sign up for the million things that require accounts now. Then check said email when you want that food for the latest coupon release. Even better of you use an alias. read more

El Pollo Loco - Small imo, 4 piece (half chicken) meal with 2 sides. - Mexican Near Me - Reno, Nevada

Great Delicious food, nice and clean restaurant, service with a smile. Nice atmosphere and this was a Five Star lunch for me. Thank you El Pollo Loco. You make fantastic chicken. Julie A read more

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I was a BIG fan of El Pollo Loco, but it has been a while since I visited and I've gotta say, the food just isn't the same. I was looking for something easily ordered for a group that was reasonably healthy and simple, and El Pollo Loco came to mind. For a group of five kids and four adults we ordered the 14 piece Familia pack with mashed potatoes and gravy, steamed broccoli, and an extra side of rice. There was plenty of chicken for our crew, but all of it was pretty dry, especially the wings and breast. Almost like it was overcooked before being held for a long time, which didn't make for a great eating experience. The mashed potatoes tasted pretty blah too. They felt like they came from a package (can't be sure) and didn't have too much flavor to offer. The gravy was also very processed tasting and not great. The broccoli was totally undercooked and some pieces were raw too, but we wanted something healthier and this seemd a good option. In all honesty, I prefer rice and beans and other Latin inspired sides over these offerings, but the crew was a mixed audience and this pleased everyone. I really like their corn pudding too. Salsas were stellar and saved the dry chicken. These are the highlight here. I also usually LOVE their flour tortillas, but these didn't feel like the same ones I was used to here. These felt like packaged flour tortillas, which I do not enjoy. The ones they used to serve were thinner and somewhat chewy, making the perfect wrap for all the goodies on my plate. These were not the same. All in all, I don't think this is the same restaurant I used to love and I'm going to have to think about it next time it comes to mind. read more

Good consistent "fast food". Not too far down South Virginia. Had a craving for that familiar taste as we had an El Pollo Loco not too far from our home in SoCal. Got the family combo, mixed dark and white meats, beans, rice, and macaroni. Staff were very friendly and at 4 pm, we barely beat the dinner crowd. Easy access. Consistent fast food. read more

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I bought lunch for myself and a friend a few days ago. I went through drive through, had the worst service. I ordered an 8 piece family meal. Lunch for the 2 of us was over $40 dollars because I asked for white meat. The server practically threw the meal at me, slammed the window and I had to knock on the window to get the drink I ordered. He acted like I hadn't ordered a drink and almost threw it at me again. To top it all, my friend and I got horribly sick that evening and for 2 days after the meal. It must have been food poisoning. Thank goodness we didn't finish the meal because we may have ended up even more sick. We called to complain and so far nothing has been addressed. Will never go back. read more

Consistently good chicken, how can you go wrong with crazy chicken food! This is not my first dance at El Pollo Loco. Due to SIP precautions the salsa bar is no longer open so if you forget to ask for their fantastic salsa verdi, bummer. This is a consistently cooked chicken no matter which El Pollo Loco location the order is purchased from. I tend to always order a family meal of legs and thighs most times. I've ordered their sides of either black beans or their regular beans and rice and of course corn tortillas. My only feedback is, the sides are not large enough to share with more thsn than two people. I will certainly come back in the future if I get lazy and not decide to cook. read more

. I have a developmentally disabled son who visits this store at least once a week! And they treat him exceptionally well . . Always a big greeting. And. Alfredo has to come put from the kitchen to give him a fist bump . And of course all the staff joins in a big welcome'. And all the way to the big waves as he is leaving! Celebrated! Thank you everyone from el polo loco. Whomever does the hiring and training keep up the good work. Your staff is exemplary! . Thank you for caring for my boy and of course the quality you put out every day! Joanne. Or as known by most. Ronnie's mom!! And Mark Ronnie's friend read more

I ordered from the app and I don't know why you have to sign for food when you pick it up. Couldn't you ask to see my order on my phone or better yet you should provide a code for customers at pick up if it's that a big of a deal. I was made to feel like a thief or was I singled out? Does drive thru or ordering at the register have to sign for their food too? Ridiculous. If your trying to deter orders being taken (how would someone know my name for pick up) I think this is a awful way to do it. read more

Today's complaint. I went and ordered 2 Double Chicken Avocado Bowls from this location, the order was bagged up. Upon getting home, we opened the salads. THERE WAS NO AVOCADO IN EITHER SALAD. This is not the first time with a problem from this El Pollo Loco. I refuse to make a second trip because an untrained Jackass didn't do his job. read more

Do not waste your money! Came at dinner time and ordered 2 piece chicken meal. Chicken was dried out like it had been sitting all day and tortillas were hardening around edges like they sat around also. Will never return read more

DO NOT GET YOUR DINNER FROM HERE. 1. They don't wear mask correctly 2. They can't count to 10 3. They steal and overcharged. 4. They don't care about people's dinner. 5. They don't give you enough sauce 6. Managers barely speak English Incompetent managers and teen that work at this location. My family order the 10 piece Familia deal for $22 but they charge us $26.99 deal, my wife ask why is it $26.99 and the managers said you got the mixed, it does not state on the menu that we'll be charged $5 xtra and on top of that these INCOMPETENT EMPLOYEES does not know how to count to 10. Supposed to get 10 piece but received 8 piece and was over charged. The beans and rice was bland with no seasoning or salt, just ridiculous! They gave us 3 little hot sauce and nothing else when we asked for other sauce and pico. My wife took a picture of the menu inside and she caught one of the incompetent employees not wearing their mask correctly that was cooking and cutting the chicken. My wife already contacted corporate and we'll also contact the health department and the covid19 department to let them have a visit at this location for not following the covid19 health guidelines. EAT AT YOUR OWN RISK! WILL NOT RECOMMEND AND WILL NOT BE BACK EVER! read more

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The food is Always great. This time we ordered and paid online. It was easy and fast. It also told us approximately what time our order would be ready. We drove through the drive through and instead of ordering we told them we had ordered online and gave our name. They said "your order is ready, pull on up". We picked up our meal took it home and had a delicious dinner. We ordered the chipotle chicken avocado burrito and the chicken avocado burrito. It was quite a lot of food for 2 and under $20.00. The service was efficient and friendly. Highly recommend this place and ordering online. read more

Think you use enough rice? Good Lord. The Burrito's need to be called "Rice Burritos." What happened the last couple months? No chicken in the Classic Burro three times in a row. So, I went to the BRC Burro. Where were the beans? I won't be going to your establishment ever again. Taco Bell gives more meat and beans. Didn't realize El Pollo went Vegan. read more

I like the food. My favorite is the avocado chicken tacos. Husband like the rice chicken bowl. The booths need to be updated. The staff are ok. Never rude but could be more helpful. read more

BEWARE!!! Watch out cause they will still charge you full price even tho you give them the coupons!!! And when you call them on it they say sorry they've been busy and still won't give you the $20 saving back from the coupons!! And to top it off we didnt get the right things we ordered and because they failed to give us a reciept they will not replace anything so now we are stuck with a $50 order of stuff we can't eat!!! The employees there are very rude!! And this coming from a customer that eats there often!! read more

My husband picked up tacos at El Pollo Loco this week for the first and last time. They are mini mini tacos with very little inside them! My 6 pound dog gobbled up one in seconds. i have never seen such small tortillas! Other menu items may be better but after the shocking taco sizes we will not be trying. read more

This place is a joke. It's all high schoolers working here so they don't care about your order or if it's wrong. They just give you whatever they feel like. Asked for a 2 pc leg and thigh combo with rice and mac and cheese with flour tortilla and salsa. Gave me wrong cuts of meat, gave me the beans and mash potatoes, and corn tortillas with no salsa. Absolutely disappointing. If you go here make sure you check your order before you leave or you will be disappointed as well. read more

OMG! I just had ankle surgery 5 days ago, and we have been so blessed with people bring us meals. It's been awesome! But last night, I really wanted Mexican food. And I'm not a big fan of Take-out; moreover, it always tastes better in the restaurant...right?! So one of our good friend gave us an El Pollo Loco gift card for one of our dinners one night. We have never eaten here before. IT WAS AMAZING! We had their "Family Chicken Meal", it came with 3 large sides, tortillas, chips and salsa. It totally hit the spot! I can't wait to eat here again. read more

This place needs to do quality checks before giving the food to customers. We ordered the 8 piece family deal. The chicken seems like it was not fresh off the grill but has been sitting there for a while where it became dried and chewy. It comes with 2 large sides, 4 churros, and an avocado salad. The avocado was old and brown, and they still gave it to us. Lazy incompetent workers could've just swapped it with a new avocado(see picture). I would not recommend getting dinner from here. read more

El Pollo Loco - Old avocado! Incompetent workers at this place. - Mexican Near Me - Reno, Nevada

I love my usual, of course, unfortunately I have to be one of those customers who always makes a bunch of alterations to my order. But Michaela was absolutely lovely and patient! She was very sweet and funny and made our experience 10x better. Thank you! read more

El Pollo Loco - Our epic food! - Mexican Near Me - Reno, Nevada

There isn't anything that makes me madder is the wrong items takeout. Ordered 3 piece breast and received 2 thighs and leg. Price for correct order 12.99. To bad the food was tasty read more

One of my go to places to grab dinner for the family on busy work nights when I don't have time to cook. They mail out coupons on a monthly basis that makes it even more affordable. I usually just get chicken only, since we pair it with salad, rice or veggies at home. The chicken is good. They offer a fresh salsa bar with various salsas. The avocado salsa and their medium red salsa are my go-to choices. I've also tried a few of their salads for lunch, and they are surprisingly fresh and tasty. The times that I have ordered inside, I've noticed the restaurant is kept clean and the workers are friendly. If you are craving chicken but don't feel like cooking or getting the rotisserie chicken from your local grocer, then El Pollo Loco is a good choice/alternative. read more

El Pollo Loco - Chicken & shrimp tostada salad. - Mexican Near Me - Reno, Nevada

We order from here quite often, mostly because their chicken is almost exactly like Santa Barbara Chicken Ranch (if you've ever been, you know.) Although sometimes it is slightly overcooked (reason for 4 stars) it's still good. Basically, if you order beans and rice, chicken, tortillas and salsa, you're good to go. Bonus points for the staff that ALWAYS throws in a ton of extra salsa! They are the best! Thanks El Pollo Loco for never letting me down when I just want some good ol' basic Mexican rotisserie chicken. Yum. Makes me want to order some right now. Also, if you have the app, you can rack up points for free stuff, save your address for future deliveries and look up past orders to quickly re-order your regular stuff. read more

Last time for El Poco Loco. Chicken thighs were dry with tough skin. Legs were so dry and tough that we just threw away. I usee to enjoy their food but now they are just premium priced with inferior product. Adios read more

1st time going here, the food was great ordered the 12 peace meal. Service was great everyone is really friendly

This is my go to for quick, inexpensive, and healthier fast food. I like the $5 combo meals. 5 bucks fills me up and comes with a drink. I don't like their menu as there are so many choices and the chicken meals aren't on the board. I do like the way its grilled and not fried. The salsa bar is great with lots of goodies to add to your meal. read more

El Pollo Loco - Mexican Near Me - Reno, Nevada

Good service, clean business. Food is made fresh and I am also a member of their rewards where you can scan receipts from the app and receive coupons. read more

El Pollo Loco - Drive Thru - Mexican Near Me - Reno, Nevada

None stop laughing when we tried to order. Asked us 3 times our drinks and continued to laugh, then asked what sauce and we didn't get to say anything before she said okay thank you see you at the window....Paola C. Please be more polite when taking orders, I'm sure your coworkers were making you laugh but be a bit more professional and wait for the customer to say they're done ordering or something. Also food was cold and I asked for coke no ice but she didn't get it, even after asking us our drinks 3 times and us telling her 3 times read more

Not bad. Pretty good for fast food and nice mango chicken salad. I would prefer a vinaigrette over the creamy cilantro dressing. Really needs extra mango. Ask for extra mango if you order this salad. Check to see if there is a vinaigrette, because the creamy dressing masked the other flavors in the salad. read more

El Pollo Loco - Mexican Near Me - Reno, Nevada

Today I went to El Pollo Loco located on South Virginia and let me just say that the experience was less than thrilling. The service was not the problem the real culprit was the food. I had a chicken tinga burrito and a couple hours later it had me in the fetal position over the toilet. I know that there had to be something going on with that chicken. I feel like it has been out of the food safety zone for quite a while to make me throw up and diarrhea. I usually never write reviews But I feel like I have to warn the general public to be cautious of this place. I work in the food industry and have a very strong stomach so for food to make me feel this sick something is very wrong. I hope that they get a crew in there that has a little bit more passion for what they do. read more

A great little spot to stop for quick bite. Their tacos are solid for a fast food chain as are the nachos. The nachos are overpriced for what you get but the shredded chicken on them was damn good! The staff were friendly and our food came out quickly and as ordered. Many 'mom and pop' style mexican restaurants that serve street tacos are closed on Sundays, but not here! I can't choose when I have a craving for tacos so this place will fit the bill especially when other places are closed. read more

I love pollo loco, but today , ... idk, the cashier was a young guy, looked irritated . Noticed him after an older man was trying to order and the cashier wasn't helping him, the older man clearly said he couldn't hear very well and the cashier didn't make any effort to help him really he Just kept rolling his eyes. Then I over heard the employees talking about mad customers . I can see why, I mean next it was me to order, he wasn't talking at all , no greeting , looking to the side and waiting for me to speak first, didn't even tell me payment , Just stood there starting off to space. I could tell he wasn't having a good day. Then he goes to a young girl worker and starts talking crap about me because she kept starting at me back and forth with the young cashier. The atmosphere of this place was just BAD that included all the employees . read more

Salad is fresh and good but they give you so LITTLE salad dressing it barely covers 1/2 a salad!!!!! This is ridiculous. Small container not even 1/2 full! Second time this has happened. Will not be back read more