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El Pollo Loco

2.0 (130 reviews)
Open 10:00 am - 10:00 pm
Updated 1 month ago

Order El Pollo Loco Takeout or Delivery

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EL POLLO LOCO ATMOSPHERE

What's the vibe?
Moderate noise
Casual
Good for kids
Good for groups

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Reviews With Photos

Side of broccoli

Went through the drive-through Monday evening, came home to open up and see that the broccoli was molded. I would like to receive a refund. Why even serve molded broccoli? Why not say you don't have fresh broccoli or at least give me a fresh batch then to serve me this. Immediately was trashed when I got home didn't feel like driving and going back such an inconvenience.

Cockroach in my food
Anthony C.

I found a cockroach in my chicken bowl yesterday. Staff didn't seem surprised at all.

Look at my piece of chicken.. ... breast meat missing where did it go?
Connie A.

Yesterday I went with my Dad and we bought the 12 piece mix, which means breast (white meat) well look at our surprise when our breast were missing meat from it!!! They take out a big piece of white meat, put it in salads and burritos and make double. This is unethical and bad businesses what you think we would not notice????

No creo justo pagar 10 dl por una quesadilla rellena de lechuga 2 pedacitos de aguacate y solo como media cucharadita de pollo bien deshecho con queso ...abundante la lechuga...muy mala calidad en la comida

Chicken, tostada salad
Tyra O.

Good customer service cleaning restaurants on point with service very good food Everything on the menu is awesome but we all know that

Hair in bowl of food

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1 month ago

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Olivia R.

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19 days ago

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1 month ago

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4 months ago

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2 months ago

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7 months ago

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1 year ago

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9 months ago

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1 year ago

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2 years ago

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2 years ago

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Olivia R.

Hi Cynthia, glad you had a great experience!

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1 year ago

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1 year ago

I got food poisoning from eating this last night! Please be aware. Its not the first time it happened

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1 year ago

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1 year ago

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1 year ago

Good and tasty fresh all the time especially the spicy one. Good services quality customer services I loved

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2 years ago

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2 years ago

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2 years ago

Bathroom is nasty shit everywhere they never clean it no soap nor anything kinda worried about food

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3 years ago

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2 years ago

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2 years ago

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5 years ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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2 years ago

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7 years ago

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3 years ago

I order a chicken bowl the chicken was like a day old very hard and burn El Polo Loco

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3 years ago

Food is great love my chicken tostadas and nachos .. Birria box is great too .. gotta get their churros...

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2 years ago

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4 years ago

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4 years ago

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Review Highlights - El Pollo Loco

I frequent El Pollos and this one never fails with having the necessary ingredients and their cooking is top notch.

Mentioned in 2 reviews

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KFC - Fan favorites box! We should have added waffles ha

KFC

(23 reviews)

Good food and staff were super friendly. Not sure why they get bad reviews but I'm thinking this…read morelocation gets slammed often. Hey it's good chicken I can see why. Not sure they were understaffed but the food was delicious. Mom and I loved it. Our food came a few minutes later but I think they try to prioritize the drive thru which makes sense. One thing I thought was initially odd was that the fountain drink dispenser only had water. You would have to ask the counter for a refill. Nothing bad but it's possible that they had issues with "customers" taking drinks when they were not supposed to. I wouldn't mind coming back. I'd like to try their other fixings. I am sad this location does not serve pot pies. Love those things. Anyhoo prost!

I came a month ago and I just thought the food was bad because they were close to closing . But…read moretoday 4-17-26 it was the same. This KFC is not finger licking good and they always forget something. If you're looking for good customer service don't bother coming here. You order through their kiosk only if you ask for help they will tell you it on the kiosk. The food just isn't that good, the mash potatoes taste fake and they are ticker then they should be, they forget to put my coleslaw in the combo, I didn't realize it til I got home. The last time the coleslaw had too much juice in it, so I can't tell how it was today caused it wasn't in the bag. The chicken tastes different. The only thing satisfying about the meal was the biscuits... however they had no honey . This will be my last time giving them my hard earned money

El Pollo Loco - hotdogs - Updated May 2026

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