Best quality chicken, great and fast customer service. The restaurant was clean when I went and also saw staff clean often. I will be coming to this pollo loco in my city! read more

Customer service sucks. Rude. No avocado sauce and dry poked chicken, someone took half the skin off my chicken. That's the best dam part! read more

El Pollo Loco - The Worst, they had no avocado sauce and gave me a dry drumstick and poked thigh with half the skin taken off.. tf! - Fast Food Near Me - Compton, California

I'm trying to figure out how this place is still open! This is my 2nd bad experience there but today's topped ALL of my bad fast food services. I went through the drive thru at 1130a.m. and they had already ran out of avocado, fajitas, mac n cheese and broccoli. Then I order my food and she repeats everything wrong so I correct her and she repeats nothing that I even said. This happened for a good minute or 2 of just going back and forth. Then when I get to the window I pay and when I see the receipt my order was still wrong! So I told her and she says "oh ok" walks away and comes back with my order and it was still wrong!! Their customer service sucks! I will never go to that one again. read more

Literally the worst customer service I've ever experienced, will never return. They need some adults with common sense managing this place.

How is it that they have a 30 to 40 minute wait for chicken. It's your business staple YOU Sell chicken, how can u be out of it? Bye...had to go to Chipotle next door...they had chicken. read more

To Whom it May Concern - I have been waiting for at least 6 days for someone to follow up with me regarding my recent complaint. I have only received the standard "canned" message to come here to your website to voice my concern. Well here I am again. If I wanted canned responses and empty responses like "we're sorry"- I would have just gone back to store #6101 because they are out of touch with proper customer service follow up. But the more I reflect on this - and your lack of follow up (even if this is a franchisee store) - you are painting the picture that you support George's poor customer service skill set. And instead of being quick to rectify the matter so EVERYONE can move forward, you choose to ping pong me back and forth between your website and store #6101 - with neither of you standing on your commitment to "provide excellent service and product". I will continue to come here, as well as all of your social media platforms and post my complaint, until I am heard. Thank you Jessica B. for responding to my complaint. However your organization felt all I needed was a "kind email" and an apology to appease me. (Below) Unfortunately, I don't feel any better about the situatio Dear Joel , Thank you for taking the time to contact us regarding your experience at the El Pollo Loco restaurant. Please accept our apology for your overall experience at this restaurant location. Our goal is to provide our customers with exceptional guest service and product, and we regret that on this occasion you did not receive such service. Your comments and concerns were forwarded to the supervisor in charge of this restaurant. They will address this issue with the General Manager to ensure that this type of situation will not occur in the future. Sincerely, EL POLLO LOCO, INC. read more

waited 1 whole hour in drive thru for 1 item !! ridiculous!! every time i come here the wait is so long and the service is horrible. When the dine in was open, the restaurant was always dirty read more

This place is a complete slap in the face to El Pollo Loco standards. My feeling is these employees aren't properly trained or they just don't really care about there JOB to not pay attention to simple orders. However I keep going back because I hope the next time I go it would be better experience, but jokes on me, it never is. How hard is it to check an order before giving it to customer to make sure nothing is missing? It shouldn't be that difficult! Wish I could give this place no stars tbh..l read more

I work near this El Pollo Loco and I love coming here during my lunch they respect my lunch time I only have 30 min im in and out of there no more than 5 min, the cashiers have a great attitude and always go out of their way for anything else I need. Definitely recommend 5/5. read more

Wow ridiculous!! 15 minutes stuck in line at the drive thru just for Them to tell us, it's a 30 minute wait for all chicken and it's during dinner times !! Hope the new pollo loco on central And Artesia isn't like these other two here in Compton. read more

Worst service at drive thru. Forgot to give me any utensils, tortillas where I had to go back but she never apologized and gives me an attitude. How stupid is that??? read more

i ordered this on a not busy day and they took forever we're very rude and didn't even say have a nice day after and i look and they gave me this ridiculous piece of lettuce like wtf pls don't go here they deserve to have a one and a half stars read more

El Pollo Loco - Fast Food Near Me - Compton, California

I've only been to this Pollo Loco location a few times, but every time I've came here the service has not been the greatest and the food was okay at best. I will give this location another try in the next couple of month. Hopefully they'll have better customer service by then. read more

Zero stars!!!!! How do you not have chicken at pollo loco? And the drive thru person wanted to have an attitude with me. I was stuck waiting in the drive through with no order because it was going to take 20-30 min for chicken 9/4/19 I tried to give them another chance cuz it's close to where I work AGAIN no chicken for 20/30 min WTH read more

I would give less than one star but that's not available you go to a chicken place order chicken and they say it's going to be 25 minutes to get the chicken ready what kind of sense does that make all they have is chicken they don't have steak they don't have fish all they have is chicken how in the hell can they run out of cooked chicken?? This is the third El Pollo Loco that had run out of chicken at dinner time pre-dinner time I at a very crucial time pollo Loco corporation should teach the managers supervisors how to handle dinner crowds this is absolutely ridiculous and have a place where you could get out of line instead of having to wait for the people in front of you to get stupid burritos when you want whole chicken because they settled read more

The drive thru is very fast. My orders are always exactly the way I want it. The accuracy is very good. Although, at times I feel like I am being rushed when I am paying, but I guess that's them just being quick read more

Showed up, place is open, all the doors are locked. People are in there and it's open, just no one working there wanted to open the door.

Seriously give me a decent size piece of chicken please. The food was really good and they have fast service. read more

El Pollo Loco - Uggh - Fast Food Near Me - Compton, California

Idiotic restaurant!!! How can you sell a salad with the description of low fat citrus dressing and not include it with the meal!!!! They dont pick up their damn phones as well!! UGH freaking irritated!!! Stupid restaurant they should close this shit down! read more

I work in Compton and often find myself at this El Pollo Loco at least two or three times a week. I love El Pollo Loco, but not this location. There were four homeless men inside the restaurant tonight -- much more than usual. They occupied different parts of the dining area so I couldn't escape the stench. One of them was sitting at a booth while begging people for money. Another one was sleeping on the cushions near the center. There was one in the corner watching movies on his phone and laughing to himself with his head rocking back and forth. I managed to find a spot in the corner of the restaurant. Within a minute of sitting down, a fourth homeless man walked in with all his belongings. The smell was unbearable. I couldn't even finish my meal. I have no plans of ever coming back. read more

I always stop in here when I workout at the Compton 24 Hour Fitness location. It has always been very clean and not busy when I've frequented. Staff needs to be more friendly though as they seem bothered when it comes time to order and just want to get you in and out of their hair, even though it is not busy. read more

Horrible service! First time coming to this location, went through the drive thru and when proceeding to ask for my sides to my chicken combo meal the employee rudely told me she couldn't give me 2 macaroni and cheese as my sides. She gave no legitimate explanation. Just said no! I felt like my business wasn't valued. Once getting to the window, she gave me my order, but left too quickly and didn't even give me a chance to ask for sauce. After what seemed like endless minutes she finally reappears to see what I wanted and with obvious attitude the employee, named Rosana, returns, never once uttering a word as if she was annoyed. After visiting this location for the first time on Friday around 10:30pm, it's safe to say I will take my business to another location. I love pollo loco, just not this one. I recommend you go somewhere else. read more

May update if this gets any better. Avocado bowl, dried chicken chunks, corn looks dehydrated ...why Compton? Well, the Petsmart is on the way home. The wet cat food has to be better than this. Got 2 salads and both had welted lettuce. Not sure if the chicken is suppose to be cold, but it is borderline nasty/eyebrow raising. It looks as if someone chewed a few pieces and carefully took them out of their mouth and placed on top of the salad. Never again, not cool. Btw, not updating this EVER. read more

This location seriously needs to have more people working during afternoons/closing. There is never a time where the line isnt long & SO SLOW! read more

This place was very dirty food everywhere on the floor,food was cold not well cooked ...never coming again -store Alameda ave city Compton read more

See all

We came here for lunch (we work at a shop in the area), expecting a quick lunch in. This place just opened so we figured it would be kept up. Wrong! This place was DIRTY! I'm talking about food on the floor, left over on all the tables, and we had to let the cashier know the tables needed some cleaning. Which she did promptly, but only our table!!! We still had to sit in filth. We went to go stock on salsa, but they were scraped off. And it looks like they were not going to refill any time soon. Which they didn't in the 30min we were there. The food was really good, not going to complain or else this place would have 1 star. And FYI THEY DO NOT HAVE a Department of Health grade any where visible to the consumer. read more

El Pollo Loco - Not acceptable!! - Fast Food Near Me - Compton, California

See all

I work nearby, so I stop by several times per week. Simple as this -The chicken is great, Rice, beans, tortillas. whenever I want something without TONS of flav. BUT the REALLY good stuff 1.Chipotle Burrito 2.Bacon & Guac Baja Shrimp quesadilla 3.Ultimate Double chicken enchilada 4.Tacos al Carbon read more

First let me start by saying I LOVE El Pollo Loco, but this location is horrible. Their food is the only reason they're getting 2 stars, their service is the WORST. I am being completely honest when I say that I'm not sure they've EVER gotten my order right. The drive through window is SO stingy with the salsa, it's ridiculous. Today for example, I ordered 2 meals and asked for 3 green and 3 red salsas, it's even on my receipt!!!! Upon opening my bag when I got back to work, I find they've given me 1 of each. Really not enough for two people to share. This happens every time. I love El Pollo Loco yet I get so annoyed each time I come to this location. It's a big internal struggle -- I even swore off this location for awhile they made me so mad one time, but I ended up going back again after a few months. I have just learned I have to hold up the line while I check my order every time, or I end up kicking myself later, like today. :( read more

Well I went in to see how it would go after a disappointed day yesterday at Carson's store. I was greeted and Miss Claudia was very nice to show me how to get my rewards on my app very helpful. Very pleased. I invited my son for lunch and we are very satisfied with the take out. I have been hear a couple of times and always been treated right. Pleasurable dining. Nice to see everyone working as a team. Glad to have taken the time to go a little out of my way ,but way worth it. read more

Update: I visited the location again and still have a problem with ordering wings. I requested the wings lover. Jose told me that they do not have any wing lovers. I asked if they have any wings like (2). He said they do not have any wing lovers. This when I realized that Jose was being very unprofessional with no customer service. I repeated my question and asked if he had any wings. He said no, I can give you rhe drum lovers or a two piece a breast and a wing. Jose IS very rude. He first said they did not have any wings at all then goes and offer me a breast and a wing. So, I can't order what I want to eat from the establishment, he wants to make the decision of what portion and how many I can have. This is horrible service. Why do el pollo loco get ao uptight when ordering wings and a chicken business? I request the corporate number and he refuse to provide. He directed me first to look on the paper posted on the door then referred me to the feedback number on the receipt. Neither provided the corporate number so I am posting my review here. I dont usually post to yelp unless the service was absolutely ridiculous. read more

First of all, I'd give negative stars if I could. Yesterday, I went through the drive thru and ordered a 16 piece Family meal, extra sides, salad, etc and it racks up to $40+. But, hey at least I don't have to cook dinner right? I receive my order, go ALL the way home and 3hours later when I go to feed my kids, there is NO chicken. Instead I had all the sides, salads and literally 15 packs of flour tortillas. Yes, NO chicken. So, I call the store and the Manager George goes into telling me how I just drove off because his cashiers ALWAYS tell the customer that there is another bag coming. WRONG. The cashier said "Thank you" when she handed me the bag. So, I get to the store and George now tells me I need to wait 10 minutes for my order. I told him, he knew I was coming so smugly he offers a refund. As my kids are still waiting on dinner. Smh. But, oh no.... I didn't bring the card so George said I coud come back another day. Aww, how sweet. So, I am waiting for my chicken in this disgusting establishment. I couldn't even get any salsa, etc or should I say, I couldn't bring myself to scoop it off the counter. 12 minutes later, I toted home a bag of chicken and thought about how nasty the counter was. Nobody even wanted to eat it. read more

El Pollo Loco - Nasty - Fast Food Near Me - Compton, California

See all

I will start by saying the two stars are for the friendly cashier and the cleanliness of the restroom. The food one the other hand... They gave me two wings burnt to an unpleasant crisp. This is not the first time I've received less than enjoyable food at this location. read more

El Pollo Loco - Burnt to am unpleasant crisp. - Fast Food Near Me - Compton, California

I was about to wait in the long drive-thru line when I noticed they had a "C" grade in the window. I immediately backed up and out of that line! read more

I had never been to this location in COMPTON...& wow, their service, was horrible!! Seriously, everyone was complaing about the wait time on their food..at least 20 minutes, that is not okay...Claudia whom was doing cashier at the time was a very rude and even had nerves to ask me," didn't I already give the cup?", after 10 minutes and no signs of my order being ready( which its average time, if anything thats still too long)...SHAKE MY HEAD!!!..She was very unprofessional, and seemed overwhelmed..maybe hire more personnel...I WILL NEVER RETURN TO THIS LOCATION AGAIN!!!!!!!!!!!!They were so backed up, even the cook was helping prepare orders, it was so outta control..then some woman from corporate showed up and went to the back, I seriously hope she noted all that and make it a better place!!!Worse experience ever, & that's really bad cause I stay going to Pollo loco and never has cashier's attitude ever stiNk so bad like that..SHAME ON YOU CLAUDIA!! IF YOU DIDN'T KNOW,' THE CUSTOMER ALWAYS COMES FIRST ...YES MA'AM!! read more

I've only visited this Pollo Loco three times and every time I wait for over 30 minutes. They're service is lousy! I asked the girl in charge of the drive-through why they were taking so long this time and she said she was training someone! Time it took me 45 minutes from the time I started making the line in the drive-through and there was only three cars ahead of me that is ridiculous! I don't recommend this place to anyone they have very lousy service! read more

We have used El Pollo Loco to cater two of our trainings and the participants love it. The chicken arrives juicy and the loco salad is a big hit! Jorge the manager is kind and attentive when taking your order! Thank you for your patience and assistance in providing fast and delicious food for our events. read more

On 8/08/19, I visited the El Pollo Loco location in Compton, Ca. to buy chicken for my family. After ordering my food, I was told that new chicken needed to be made and to pull around and wait. I waited for 15 minutes and no one came to my car to bring my food. I decided to go in and noticed a letter grade of 'C' in the window (disgusting). I walked in and was upset when I was told my chicken was ready but no one had brought the food out. Then I waited another 10 minutes as my sides were not prepared. As I was waiting, I noticed the salsa bar appeared as it had not been attended to. There was salsa all over the counter, the avocado salsa had not been refilled and there were dirty cups lying on the counter. A customer standing beside me also noticed an employee pick up a dirty container to put her sides in and had to admonish her for this. This explains why there was a C in the window. As I was given my food, I asked for cilantro dressing and was told they had run out. I overheard one of the employees state that they had also run out of chicken. How does a chicken restaurant whose main entree is chicken, run out? This is the worst service I've ever experienced at this location. I will not be returning to a restaurant whose grade is C and unsanitary conditions. Further, running out of chicken and unable to keep chicken stocked is unacceptable. read more

Yet again running a few errand after work at target and five below come to grab dinner it's 7:23 pm cone in driveway yet again like so may times before when coming round 7-8 something when saying they are open till 9. Never coming here again just gonna go to the one closer to home read more

I like the under 500 calorie menu and that it's close to the gym I go to. It's hard not to stay healthy & fit eating here and going to the gym! read more

El Pollo Loco - This is the Chicken Avocado Wrap from the Under 500 calories menu! - Fast Food Near Me - Compton, California

This pollo loco has the drive through lane closed in the evenings frequently. Today 7/20 around 9pm, the intercom prerecorded system greeted, I said 1 moment please, and of course no response like always. Then I said I was ready, as I'm placing my order, the girl in the intercom said just to let you know it's cash only. So I said well then nevermind , she said inside they're accepting card. I said okay can I order here and pay inside? She said no. She said it's a different system. It's hit or miss when you get good or even okay customer service. This is the first time I've written a bad review for any business. This location disappoints. read more