Just left drive through. The person working the window never took my order. I drove up to the window and no one was in front of me. As I passed the window the guy had the mic on and laughed as I drove by. Also, there were no customers ordering inside. February 17, 2023 6:20pm read more

Dalia S. hates her job. Maybe unemployment cut off and she had no choice but to take the first job she came across?!! Not only was she rude and unhelpful, but also failed to take my order correctly. People like her, should not be working for the food-industry , nor handling food. read more

El Pollo Loco - Fast Food Near Me - Compton, California

Worse Pollo Loco Ever I oder a burrito and a Tostada salad and they didn't put no meat whatsoever

Horrible!!! Poor customer service (except for Karla, she was the best and most helpful person here). I ordered the double chicken avocado salad w/ NO CORN. They give me the salad full of corn. I send it back (which I hate doing because I don't trust Restaurant employees) and they return it without corn and now WITHOUT AVOCADOS. I ask for my avocado Ms and they roll their Eyes and scoff like I'm wrong for wanting y order right! I'm eating it and there is still corn inside. I guess they tried to scrape the corn off the top. Won't be back to here. They SUCK!! read more

El Pollo Loco - Fast Food Near Me - Compton, California

See all

Customer service is horrendous. Employees there is just working for a paycheck. Just from the interaction with them anyone can tell they strongly dislike the job and does not want to be there. read more

Cristina is an amazing manager. Got me in and out within 2 mins. She's very friendly and engaging. I will definitely be back! Food was great! And very presentable, Gordon Ramsey would love it. I can tell the energy and communication between workers is great. I will be back today! read more

I gave them yet a third try. I waited an extra long time in the drive thru with only 3 cars ahead of me. I ordered a 4 piece meal with 2 legs and 2 breasts. I was told they only had thighs and legs, additionally I was told they only had corn tortillas. This was at 4 PM in the afternoon not near closing time. I decided to leave and not get anything. A month or so ago I was faced with the similar situation. That time the chicken was very dry as if it had been sitting out for a long time. The time before that which was about 3 months prior I was told I needed exact change or a card, because they did not have any change. As one can see from all the negative reviews this location is poorly managed and needs to employ and entirely new staff. read more

Zero stars - Customer service skills NEED to be addressed in this location. Sad that these young people working there don't know nothing about manners or assisting customers. I mean come on we are the ones paying for your service and the ones who provide your income. It's not like your working for free? Never got approached for assistance until I asked. Took forever on a online order. Got the order incorrect. Had customer leaving because of no one assisting them. The whole organization of Pollo Loco need to review their damn policies with employees and remind them what they got hired for. read more

I wish I knew this location only had one star or else I would've told my boyfriend to pick up food a t a different Pollo loco. I had him order me a the double chicken tostada salad. I can't tell you how dissatisfying it was. The chicken was solid (not tender), and the tostada was very dry. Not to mention, I was chewing on bone that was in the salad. And if you think I'm kidding, well I'm not. Check out the chicken bone I posted. read more

El Pollo Loco - Fast Food Near Me - Compton, California

This place is lonely for a reason. So I decided to give it a chance. If no star was an option I would select that. Just because this is in Compton it doesn't mean it should be this bad. My husband and I ordered the chicken tostadas and it had very little chicken. My husband was so upset he requested to exchange his meal for something else. I wonder why they're so stingy with the chicken? Restaurants are so wasteful with food. I can only imagine all the chicken they throw away at the end of the day. Overall I wouldn't recommend this location to anyone. read more

Slowest drive through ever! Waited 20 minutes to get my order and there were only 2 people ahead of me! They need to get it together here. When I asked why it was so slow, I was told they're trying to get organized. Where is the manager? Or they need a new manager! My food was cold, the salad was wilted, and my wrap was soggy! Poor quality negative stars!!! read more

The first time I ordered for home delivery (last January 2023) for a family meal that costs over $60 the chicken was bloody and undercooked. Although El Pollo Loco corporate reimbursed me for the meal with a gift card, I didn't post a review and thought it was just a one-time incident. Later about 3 months after I thought I would try this restaurant ordered online for home delivery a shredded chicken quesadilla for my 7 yr. old grandson and a double chicken tostado salad for me. My chicken tostado salad had very little lettuce, about 1 teaspoon of cheese & a lot of Pico de Gallo along with 5 cubes of chicken. There was no beans, rice, avocado slices or sour cream. I then got pissed when I saw that the chicken quesadilla only had some cheese in it!!! So, after the third time of the online order of July 9, 2023, that was terrible I try a fourth time to patronize this restaurant. On Sept 20th, 2023 I'm shopping with a friend where this ElPollo Loco store is located, and my friend wanted to eat there so we walked over. In the past I have only ordered online so this would be my first time physically going inside and again give this store another try, so I ordered another chicken tostada salad. Well, the only items in the small tortillas bowl were a little lettuce, a sprinkle of cheese, a glob of Pico de Gallo. That's it!!! So my personal observation and opinions are: 1.That either the staff (all young) are not trained on the menu to prepare and serve the El Pollo Loco food items 2: They have an owner and/or manager instructing them skimp on the items & quality for profit and greed and/or 3: The owner can afford to not care about the quality of the food and service and let his restaurant be run by inept staff. The good side of this is I know I will never patronize this particular restaurant again . The only thing consistent for this restaurant is you will receive the same poor quality of food and service if for online delivery or in person. My reviews are only for the El Pollo Loco Store only located at: 1751 S Alameda St. Compton, CA 90220 Store#6101. read more

Awful service! Waited 20 minutes in the drive through and their excuse is that they are understaffed. Then what is the point of a drive through. The food itself was good. read more

Ordered a double chicken tostada and it was of the nice chunks of pieces I got SHREDDED chicken. 3 hrs before closing and they didn't have most of the condiments I wanted. Customer service was trash. read more

Every single time I come to this location they have no chicken cooked and there is a waiting time of 45 minutes to 1 hr, how on earth there's no chicken at a chicken restaurant?!!' This has happened to me three times and each time I say I'm never coming here again. I but of course I'm just getting off work I forgot .I am disappointed once again at this place. Do not come to this restaurant I don't know if it's a franchise or it's a chain but just never heard of this before at other Pollo Loco Horrible horrible! read more

I'm rating a 1 star because they forgot my pinto beans. The cashier had handed me my order and told me everything was in there including the salsa so I didn't second guess her or checked my bag. She asked me for a receipt and I said no. I should've said yes so I can complain on the survey instead of here. They need to repeat orders on drive thru and when they get to the window just so something like this doesn't happen. read more

30 minute wait in drive thru. Total trash. Last time I come here. I thought maybe understaffed. I approached the window, fully staffed and goofing around. read more

I do not know why I keep coming back they never get my order right even after multiple attempts . Customer service is deployable.

Visited this site which is close to my job for lunch for about the 50th time. Before placing order, I asked if it were any wing lovers. Depending on who you are is when wing lovers are available. now when its early there's plenty wing lovers, it doesn't matter who you are you'll get them. Well it was not too late but no wings so I ordered a chicken salad requesting cilantro. I was told El Pollo Loco no longer carries cilantro. I said none of them and why? The lady stated "El Pollo Loco no longer has them". Wow ok, I said. I went today, a different El Pollo Loco in Compton, 91 fwy asked for Cilantro and was given Cilantro. Now I don't look for favoritism and differences in one person to the next, but ever time I visit El Pollo Loco by the job (Compton) on Alameda, there is always a differences made whether it is wing lover order or something simple as Cilantro. Explain! read more

Today I bought a classic tostada salad and it was the worse salad I've ever bought, though I know their not the greatest this one was seriously trash it hardly had anything and to make matters worse the lettuce was garbage it was so dead it made me nauseous just to see it. Seriously a horrible experience especially on a hot day and after waiting in the drive through for about ten minutes. If I would live near by I would have taken it back. read more

2 people came started my order and left. Then come on and tell me there's a 35-40 minute wait for a 16 piece and 10 piece because that's all the chicken they have. Wtf. read more

Make sure you check your bag before you leave. I waited 40 mins in the drive through just to get the wrong order: Double tostada bowl instead of double chicken avocado salad. No chips with my nachos. No guac that I paid for. Small beans instead of large. I know it's a busy night and everyone is tired cause of this damn pandemic... but I want what I paid for. read more

Horrrrrrrrrrrible service!!!!! I'm sitting here waiting for the restaurant to open up still 10 mins after opening. Drive through is closed and people are walking up to the door and there is an employee sitting down eating and NOT opening the doors not saying anything to anyone that is obviously trying to grab food. She's ignoring the customers which is rude as hell. Here's a picture of the hours of operation posted but for some reason the only person eating at 10 am is the employee sitting inside. Some of us are on lunch breaks and don't have time to wait on an employee to finish eating before they open up the store. WTH ?!! Complete waste of my time coming here. read more

Very clean store and the crew is very helpful. Food quality is amazing. Very fast service

They said 20 minute wait for the chicken i went thru drive thru . I came inside been here 30 minutes the whole time the cook cooking the chicken has been on his phone talking . My rice Beans , tortillas were cold. The workers were loud and cussing . Who wants to here that ? Cooks mask under his nose while he is cooking . read more

El Pollo Loco - Cooking talking on phone mask under his nose while he is cooking also. - Fast Food Near Me - Compton, California

See all

This location has the worst chicken and service. The delivery person actually apologized for the long delay. I ordered the chicken tostada no cheese with no dressing and avocado salsa. And a taco no cheese. I received the tostada the shell was soft, salad had no sliced avocado,with the dressing, and no salsa at all. The taco had cheese all through it. They are the worst and the taste was awful. I'm done with this location. read more

I've never came inside this place, always went through drive thru but they always seem so slow I decided to get down OMG I had to take pictures I was in disbelief I immediately grabbed a napkin and sorta cleaned the salsa bar. This place is horrible. read more

See all

i hate the fact that people waiting on the publicsre so comfortable serving tradh to paying customers. i specifically asked for chicken that was not dried out and the cashier peeked in the box and said its not. it ok and i told her Thank you. b4 i made it home i took out a led it looked fair but therewas a hard black spot and even though i just pulled the edible meat out. but by the rime im home & ready to eat my chicken and beans.but i couldnt . im not accustomed to eating Burnt meat. who hires people to cook food that looks like thisWhy sell this it is ruined and nasty read more

El Pollo Loco - a breast of a chicken burnt to a crisp! disgusting .needs the health Dept. - Fast Food Near Me - Compton, California

This place is a joke! They are ALWAYS out of what I want to order. Took another chance tonight in the drive- through and they were AGAIN out of EVERYTHING I wanted to order!! How can you run a business like this?!! Corporate needs to make some adjustments. read more

Disgusting! Went thru the drive through, they kept switching the person talking so I repeated myself 3 x then this s*** happens . Do not come here ! read more

El Pollo Loco - Mashed potatoes? - Fast Food Near Me - Compton, California

See all

Fresh, fast and good. The general manager was very helpful and made sure I enjoyed my meal.

Nothing like waiting at the drive through for damn near 20 min. Only to get to the window and gave the. Say they ran out of the food for your order. Really. Why do I keep coming to this location? read more

So upsetting and disappointing. Just NO. I didn't get the name of the girl taking my order but even service is super wack! I got a chicken burrito and it came with no chicken... how ridiculous. I only come here cause it's the closest to my job and only go on lunch time. It really sucks! It's so just sad I didn't enjoy my lunch because it was missing the most important part. read more

El Pollo Loco - Fast Food Near Me - Compton, California

I came here on a Sunday, the place was a mess. I am not sure if they are understaffed or the management sucks or both. The seating area was so dirty, you would not even want to eat in. They were also out of their avocado sauce, or so we thought. There was at least 5 customers asking and waiting for a new batch and they did not bring out any. A customer ahead of us complained and the employee gave them pre packed sauce (I guess what they use for drive thru orders) but refused to give out any to anyone who would ask unless you complained. Not a great experience. read more

Can't complain. It's a regular Pollo Loco that I come to during my lunch sometimes. They do s good a job of keeping the line moving so I appreciate that. The food has been good every time. However the tables can be a little dirty sometimes. No biggie. read more

El Pollo Loco - Fast Food Near Me - Compton, California

Worst El Pollo Loco I have ever been to. This particular location is extremely slow on getting orders out. I placed my order at 6:55pm and it was not ready until 7:31pm. My order was not that difficult. 1 Ranchero Burrito, 2 Classic Crunchy Tacos, 1 Classic Salad, and a 3-Piece Chicken Combo Meal. That took over 30 minutes to get out. When I politely asked one of their employees if my order was almost ready, she rolled her eyes and started asking the cooks if it was ready. I finally got my order and we started warning customers in line about the long wait. Some of them left. I will NEVER return to this location. It is by far the worst I have ever been to. read more

See all

I work near the Compton plaza and come during lunch time very often. Fast drive thru and friendly costumer service. Definitely recommend during lunch time. read more

I tried the new stuff beef quesadilla it was great! The staff is very friendly and family oriented. Will be back soon.

I absolutely love this pollo loco I always have a great experience here the cashier Kimberly was so nice and made sure my order was correct 5/5 stars read more

I swear this is one of the worst locations. Every time I order stuff is always missing. First it was my drink. Had to make the employee get it twice. Then when I got home, I noticed that my soup was missing. It's ridiculous that you have to open everything to make sure ur order is correct. read more