This location has really bad reviews, but I've been here quite a bit and have not had any negative experiences so far. I've only gone through the drive thru, maybe the experience inside vary. The cashiers have been polite and friendly when placing orders, as well as at the pick up window. Overall I feel like pollo loco prices are fair, and really like their $5 bowls, especially the street corn version. Great for a quick and somewhat healthier version of lunch. read more

El Pollo Loco - Fast Food Near Me - Brea, California

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I normally get nice customer service here, the cashiers are nice but today at the drive thru the cashier was rude and B.....and mean, aren't they supposed to be nice and serve Terrible service I will not go thru the drive thru here anymore read more

This is by far the worst El Pollo Loco I've ever been to. The food is never right and they always make mistakes. I ordered the new chicken tender meal with a side salad and it was $20. Not worth it at all. The food was cold and the extra dressing I asked for was not in the bag. read more

El Pollo Loco - These were so small! - Fast Food Near Me - Brea, California

I came here on 11/12/25 at 1:20ish pm. I ordered the 2pc meal, order number 8651. I told the guy at the counter wearing a head set for drive though that they made a mistake because my chicken wing was a miniature one almost a baby chick size wing. He refused to give me a full sized wing. I paid almost 14 dollars for this kind of stuff and they take people as a Joke this place is bad! don't come here, unless you want to have a bad experience. read more

El Pollo Loco - Small chicken wing smaller than a finger - Fast Food Near Me - Brea, California

Darn! I should've checked the Yelp before getting excited and driving to this el pollo loco for the special they emailed me for a " today only deal $10 chipotle guacamole chicken burrito combo". The chicken was burnt and that burnt flavor just does not go away for a while once it hits the taste buds. Only half the burrito had meat the other half was beans and lettuce. Not much guacamole overall either. The chips are perfect and so is the Diet Coke. I better stick with the grilled chicken. Lesson learned read more

El Pollo Loco - What's left of the burnt sparse chicken in the Chipotle Guacamole Chicken Burrito. There was zero Chipotle. - Fast Food Near Me - Brea, California

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For the most part this location is ok with food preparation, wait time and value. However, today I got a combo burrito meal that includes chips and drinks. Here's what I got in the chip bag (see photo). Chips are cheap, fill up your bags read more

El Pollo Loco - Tortilla chips - Fast Food Near Me - Brea, California

It's chicken with style. I did the drive through that moved along pretty quickly. I order the 8piece keg and thigh dinner with rice and beans for three adults and we even had enough leftovers for lunch the next day at the beach. The chicken pieces were a good size and perfectly cooked. I love the crispy seasoned skin that make it so tasty. Definitely a good tasty affordable dinner, especially when you have a coupon. read more

Online order for pickup and it says it should be ready soon and I'm here at 7:20pm . No one's inside and it's closed. Several other customers are out here waiting. Online yall close at 9:30pm. I want my refund. Why tell me my foods about to be ready when no one is inside? There's no one here and lights are off doors locked why does it say open online? Why did it let me order? read more

I needed some lunch today. I haven't been able to eat so I decided on El Pollo Loco cause I haven't had it in a while. I chose the regular tostada salad. They added some sour cream this time which I don't remember them ever doing before, but I've been to this location the most I don't know why I've never written a review for them, but they're always really nice here. I went through the drive-through so I can take my food to the park and eat. It's a beautiful day and I'm starving. I needed something healthiest but still tasty. It definitely hit the spot the guy at the window was really nice and friendly and asked me if I want chips and guac but I decided against it. I'm enjoying my meal right now. Thank you so much for the wonderful service. The food is usually consistent. Parking lot is pretty busy always but I like this location they always make the food pretty good. Thank you for wonderful service and delicious food. Have a beautiful day :) Aloha read more

El Pollo Loco - Regular chicken tostada salad - Fast Food Near Me - Brea, California

My second time reviewing this location. I love El Pollo, but this location has continued big problems. I was hoping they had improved their management but no...yet this one is so convenient so I tried again. 2:30 pm Thursday I pulled up to speaker at drive thru. Man speaking perfect English says he will be right back. He never comes back. 3 cars in line behind. After 5 minutes I ask again. He comes back, takes my order: fire grilled combo. At pickup window he looks bewildered, can't scan my rewards because he has tangled the scanner in 5 other chords and it won't reach. He tries to untangle, he pulls the knot of chords tighter. It still won't reach. I ordered 3 salsas. My order arrives with one salsa. He says he ran out of salsa. He looks bewildered and runs about the store looking for salsa. 5 cars behind me now. He finds salsa, hands me my order and leaves forgetting my drink. I ask him for drink. He looks clueless and gets the drink. I park , pour the salsa on tacos and the salsa is primarily water that then ruins the taco. Consider what kind of manager allows someone like this to take orders. AVOID THIS RESTAURANT read more

"El Pollo Loco's core values are centered around customer obsession, teamwork, integrity, accountability, and respect." YEA RIGHT! this is the worst location ever ! customer service is down right trash, how & why did they hire these people ?? went in for lunch today & Pedro showed the upmost worst employee mannerisms & unprofessional service. none of the company's core values went into play.. extremely disappointing, they should really look into a new GM & staff at this location . read more

There terrible, ordered the chicken salad bowl and there was basically lettuce. A thin layer of beans and rice. Chicken was extremely tuff. Not the chicken salad bowl that I've had before. Guess they have to cut back because of minimum wage going up so they cut back with your food. Not worth the price. Could have a bowl of lettuce at home. read more

Well...wife and I thought we would give El Pollo Loco another try. We were disappointed again. Arrived 6:15 pm. Only one car in line at the drive through window. Told they didn't have chicken breast and it would be 20 min later before cooked. So we cancelled! This location consistently gets our order wrong and the chicken was very dry. I do not recommend this place!!! read more

It sad that pollo loco just brought there standers down even more. Worst service ever! Get off your phone and do your job it's ridiculous waiting to order my damn food when your on phone and I couldn't even order and saw you. Your employees are joke. Don't waste my time, I definitely don't recommend this establishment. read more

Horrible store. I call this place " Guess what's in the bag." They give you the wrong order most of the time. Tonight I asked for a chicken avocado taco and a large iced tea. The window employee said they didn't have any avocado but they could make me a taco with lettuce and cheese so I said OK. She asked me if I wanted salsa I said yes I'll take the red Pico de gallo. I got a stale taco. A meat was hardly warm. There was no cheese. There was no lettuce. She handed me the bag and ran away. Instead of pico de gallo she gave me a container of liquid and no napkins. They really should close the store. It's never going to get better. I've lived here since they've opened and they have never had good quality food or good service. A better chicken place needs to come and buy this franchise out. read more

I go here oftwn.. and it's a hot or miss.. MOST TIME it's a MISS.. I order 3 tacos and tge chicken is tough.. over cooked.. burnt.. makes me un happy to advise this .. but it is the truth.. and unfortunate really read more

Food: Zero star! El pollo loco chicken is good, but this location screw it up all the time for me. Same burned and dry chicken for me since I bought from this location a year ago. Get your grill chicken from other location people! Yorba linda store has better consistency tender chicken. read more

This time at this location our Pollo Bowls were very good. And looked presentable. While everything has gotten smaller there was a decent amount of chicken and mix of beans and rice. Sometimes they add too much rice. The Pollo Bowl combo with tortillas and a drink is still the best value on the menu at $5.29. Up from $5.00 but I have seen this special as high as $7.00 now. Which sucks. The place was packed for lunch. read more

El Pollo Loco - The Original POLLO BOWL - Fast Food Near Me - Brea, California

Usually I check my food, but this time I didn't, and I totally regret it. I also tossed my receipt as well. But I ordered a tostada salad, the classic one. And when I arrived home, I found they gave me a regular salad but charged me for the price of a tostada salad. I feel ripped off. That was like $8. I even double checked what the tostada classic salad was on their menu, and it's what I ordered, but this ain't it. Super disappointed. Not to mention the service was extremely slow. I get we have kiosks now to make the service go faster but the food took forever to come out. read more

El Pollo Loco - Not a tostada salad, just regular. - Fast Food Near Me - Brea, California

Food tastes good and service is good, but I'm only use the drive-thru because I hate those kiosks and that's the only way to order inside.

This is my go to El Pollo Loco location. As long as you tell them everything out the window, including salsa they do a really good job and make sure that it's all in the bag every time once you're up at the front. They're very thorough. I just went through again tonight And the girl working was super sweet and made sure I got everything I needed. I wish I would've got her name, but she was working the window the night of April 23rd around 9:15. lol I thought I checked everything but when I got home I realized they gave me corn instead of Mac n cheese. Really disappointed read more

I waited for about 27 minutes for chicken because they ran out of leg and thigh ? What kind of chicken restaurant runs out of chicken ?! I have never heard of this Kfc, Popeyes, and canes never run out of chicken and they have long lines but waiting almost 30 mins for food is absolutely ridiculous I'm never coming back here again.i came around 7:45 the other day read more

The girl was nice but the quality of food was not good. I had to go back in and get my drink because they did not give it to me. Inside not so clean. read more

I ordered the 8 piece meal . Drive thru. I asked for No legs no wings they said they had to charge me more. Been here a million times go home. They charge me 38 but gave me 2 wings and 5 thighs when I was charged for 4 thighs 4 breasts . I drive all the way back tell them . He switches out the breast and two thighs for burnt thighs and says leave . Still two wings and now no breasts when I was charged for 4 . It should have been 28 bucks. Not 40 . Very disappointed. Everyone should be fired . It used to be the best pollo loco always bigger better fresher and now burnt and bad workers read more

Ordered a 2 piece chicken combo at the drive through. The chicken was just warm and dried out. They actually had no beans? Asked for 6 red salsa and 2 green and got 2 red and a bunch of green. Obviously they are not listening and do not care about customer service. One good thing was I ordered the Mac & Cheese instead of the beans and liked it. The owners of this location should read the reviews here and work on changing their processes based on the negative reviews. Doing this may give your location more sales with happy customers! read more

I like coming here for my lunch the drive thru cashier Deisy is always very fast at attending me she knows what's she doing.

This El Pollo Loco is pretty decent :) My good usually comes out nice and hot, I even tried their new menu item which was their shredded beef birria. It's not bad, i got the Burris burrito and it was mostly rice and bit of beef haha The birria dipping sauce wasn't bad, but for sure it doesn't even come close to the authentic Birria dipping sauce. It was a nice meal, comes with chips. But probably wouldn't order again and I'd rather stick to their chicken read more

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I'm sure the owners want this place to succeed, who doesn't. During covid, this location survived. Craving some sort of rotisserie chicken type for dinner, I wanted to give this place another chance. Walked in at 8:20pm. Another customer was waiting for their order. Staff behind counter was polite and asked what I would like to order. I looked up, and chose the family meal. That's when the staff says... "we don't have that." I asked what do they mean they don't have it? Not enough available? Maybe I need to order something smaller. The staff replied, "no, we don't have anything left to sell." That's when I see another staff cleaning up. Store hours showed 9pm. Staff even had a pleasant greeting to ask what I would like to order. Yet they had nothing to serve me. Very odd interaction. Don't think I've ever had to deal with this issue before. Left with nothing, yet service was polite. read more

This review is tough for me because I really don't like writing anything too negative, and for fast casual food, I actually do enjoy El Pollo Loco's chicken, but this really needs to be said. The customer service at this location is terrible! I've come to this location on 2 separate occasions in the past month and was extremely disappointed both time. Firstly, they don't adhere to their hours of operation. On my first visit, I had placed a pre-paid order on the app for pickup at this location for 7:45pm on a Friday night however upon arriving, all the doors were locked and I couldn't get in (even though their closing hour was posted as 9:30pm). There was a worker inside who saw us knocking, but just walked towards the other end of the restaurant. After another attempt at knocking at the window, he finally unlocked the door and asked us what we wanted. I told him we had already pre-paid for an order and were just looking to pick up. We then had to wait almost 10 minutes for our food to be packed even though we had ordered on the app. On my most recent visit, I attempted to order on the app again however, on 3 separate attempts, I was given an error message that "the server of this location could not be reached". I decided to call in to place a phone order instead. The phone rang, someone picked up, and then intentionally hung up on me... I chalked it up to either an accident or that they were busy, so I attempted to call again only for them to hang up on me again! Normally, I would not have been this persistent to get El Pollo Loco, but we had a friend over who was craving it so I attempted to call for a third and final time. This time, a woman picked up and told me they do not not take phone orders. However, when I explained I was not able to place my order on the app, she replied with "fine, what did you want?" Her attitude seemed dismissive and really left a sour taste in my mouth. I'm so disappointed by the lack of customer service at this location which is a shame because their chicken is actually decent. read more

El Pollo Loco - 14 Piece Familia Meal - Fast Food Near Me - Brea, California

My stomach always leaves full and happy after eating here. It's always a fast efficient and clean location. Daisy always greets you with a warm and personable smile. Thank you Daisy for all your great help. read more

8 piece chicken meal in the trash! Make sure you get your receipt! I ordered from the drive through on 3/7 around 2 pm. The guy taking the order wasn't customer friendly and arrogant. I got to the window and he asked me if I needed a receipt and I said I guess not. I got home to feed my kids. All the pieces of chicken were burnt and small!! read more

the stupid kiosk ordering things don't work,, no one would help the customers in line,, then we were told they would not order our coupon.. yes, we walked out,, this is a poorly run franchise and chain for tolerating this stuff read more

Order a double chicken bowl for a reason for more chicken. And ended up getting 3 small pieces of chicken insane. For a 15$ dollar meal. Never again coming to this pollo loco location. read more

Deisy was cheerful &:helpful. She accommodated my special request, plus explained options to me, related to joining the app for discounts. I only saved a dollar with the daily burrito on the app, but the line was speedy, so that saved me time (which is $, right?!). I also appreciate they don't charge for their fresh & yummy salsa. Thank you Pollo loco for hiring high quality employees with good attitudes! read more

The customer service at this location is terrible! I ordered a double chicken tostada and a regular lemonade, and when I pulled up to the window I was handed a strawberry lemonade. I'm extremely allergic to strawberries and had told the woman at the window that I asked for a regular lemonade. I was by no means expecting her to read my mind and know right off the bat that I was allergic but when I told her she seemed visibly annoyed. She proceeded to tell me they ran out of regular lemonade. I again, told her I was allergic to strawberries. She rolled her eyes asked me what I wanted and made me feel extremely bad for something I cannot help. I also do not understand why she would assume I would even want strawberry lemonade if that's not what I ordered. They should tell you if they ran out before handing you something completely different. I've also been to this location multiple times and have generally okay experiences. Nothing grand, but also nothing bad. This just really rubbed me the wrong way. read more

Ordered a family meal and the chicken was so dry. It was definitely not fresh. Chicken was tough and not juicy at all. The coleslaw was warm and tasted off. We ended up throwing it away after a few bites and hope we don't get sick. We will not be back to this location. read more

This is one of the worst el pollo locations. Time and time again they will mess up an order. I ordered a double chicken avocado salad today. First of all, there were minimal chicken pieces. Secondly, they didn't include avocado in this avocado salad. Instead they substituted with a small glob of guacamole. They're clearly trying to lower their food costs and boost their margins. read more

It's one of those places where you have to use the annoying touch screens to order your food. Why have workers if we are ringing ourselves up? read more

This had to be the worst Pollo Loco experience we've ever had! Maybe because we got there between lunch and dinner hours but that shouldn't be an excuse. There should be an option for ZERO stars because that's all that's deserved here! First the staff were too busy chatting amongst themselves to even pay attention to the customers in line. We ordered two two piece meals and the food was really awful. The chicken was so scrawny, hardly any meat at all and so dried out, it was more like eating chicken jerky. The sides were cold and tasteless. No butter. Only condiments offered were salt and pepper. I really don't know how this location can stay in business with the quality of food they are serving. We used to love Pollo Loco but this will surely be our last visit. Too many other options for fast food. A total waste of $25.00. read more

By Far the worst pollo loco I have ever been to. I asked the person who took my order at the drive through if I can change a quesadilla for a twice grilled and he did not like that. He was rude the food was nasty. Cheese not melted, Mac and cheese very watery with hardly any pasta. Chicken was dry. I will never go back to this pollo loco read more