Longtime Belton resident here. TMG has been the go-to Mexican for late-night, fast great service &…read morefood over the years. They've even expanded their parking lot over the past few years to accommodate their popularity, including a second drive-through lane. But for the past several weeks, it's had a cone blocking the second lane rendering it unusable. Why have it if it's not going to be utilized?
Here's why they're getting a 2 star from me tonight. See, I hit them up for take-home a lot using their drive-through including tonight. The service is kind, usually speedy & the food is consistently great quality - absolutely not mediocre Mexican.
However, tonight was the FIRST time I've seen a major change for take-out & it's not good. This is why even after all the good times & food, I'm submitting a review & a less-than par one at that. I did voice my concern with the drive-through facilitator who confirmed this was a brand new adjustment they've made & offered to change it to the same old. But I refused to waste more time & resources.
Let me elaborate specifically on the major issue of change here:
First & case in point, look at the picture of my order & ask yourself, where are the beans??
They have always used the typical dinner plate styrofoam box. Tonight I got, for the first time, a round aluminum plate instead. You typically get these at Italian restaurants where there is one take-home entree. So now, you CANNOT get your food separated/quarantined. YES, this keeps the order hot, much appreciated. But when you have an entree, and what should be distinguishable sides such as refried beans, rice & salad, WHO wants it all congealed together as if it's one entree? Additionally, I know that many people would have a problem with their food being basically mixed together without diner choice control. Not only that, to prove the point, I opened mine to basically not even SEE the beans. Yes, they're UNDER all that....somewhere! What really irked me too is that with the change, though, not by much, the receiver is presented with seemingly smaller portion sizes for obviously the same price.
What gives TMG? Keeping it hot sacrifices some common sense eater preferences/ mix rights & makes me feel like you want to cheat the customer a little bit to save costs too. I'm all for GOOD & REASONABLE changes, but I think this is a bad move.