We hired EJ's (Eugene James) Lawn & Remodel for a landscaping and fountain project and had mixed feelings about the experience. We do like the overall look of the landscaping, and I think EJ wanted the project to turn out well, but there were several issues that made the process frustrating.
We were told the project would take 5-7 business days, but it ended up taking over a month. Communication also became difficult toward the end.
The fountain was the biggest issue. It wasn't working properly when the project was considered finished, and the electrical cable was left exposed instead of buried. After we brought up concerns and shared suggestions on how to fix it, communication completely stopped. We were basically ghosted with multiple issues still unresolved.
We also learned during the project that this was EJ's first fountain build, which explained a lot. In the end, we rebuilt the rock structure ourselves, reduced it to one fountain feature, got it working correctly, and buried the cable ourselves.
There were also a few other problems:
Some of the backyard plants already appear to be struggling in the heat.
We were told both front-yard trees were dead, but one later started blooming after the other had already been removed at our expense.
Our irrigation system was damaged during the landscaping work and had to be repaired afterward.
Trash was thrown over our back fence during cleanup, which we had to clean up ourselves.
Overall, the landscaping looks nice, but the delays, communication issues, and lack of follow-through left us very disappointed. read more