I received a call today from a customer who was referred to us by this company. I don't know anyone personally at this company but I'd like to thank the staff for sending customers our direction when they think it's a better fit all around. It takes a high level of customer service and industry knowledge to pass along a quality reference. Wishing you all the best and we appreciate your dedication! read more

I had my water heater go out Friday morning. I took to Yelp to find a well rated plumber that would be able to come out and replace my tank over the weekend. I called Einstein plumbing at 6:30pm Friday night. I was greeted by a very friendly person on the phone that assured me that they were up to the task. I answered a few questions about my hot water tank and I was asked to take a picture of my tank and send it to their hot water tank guy. Within a few minutes of sending the picture Chris replied and gave me a fair quote stating that he could be out around 8-9am Saturday morning if I wanted to go with them. Of course I did. Chris showed up right around 9am after texting me Saturday morning to tell me that he was in his way and when to expect him. When Chris arrived he was very friendly and very professional. He took a look around and assured me that he would make quick work of my replacement. I sat down to finish my coffee and there was a knock on my door 20 minutes later. Chris was done. He showed me what he did and everything looked great. I had a brand new hot water tank by 9:30am. I paid and off Chris went. I am a very satisfied customer of Einstein Plumbing and I will not hesitate to use them again in the future. Thank you Einstein Plumbing! read more

I contacted Einstein Plumbing and Dave came out here quickly and got the job done. He was here to fix our bathroom faucet and unclog our shower drain. Excellent job because I tried so with every tool that I have but nothing was getting done. He was personable, efficient and kept things professional as well by giving me tips and pointers. Dave took the time to explain the cause of the problems and how he managed to fix them. He answered all my questions and was extremely thorough. Great eye for detail. Will most definitely call again for any future plumbing problems! Thank you Dave!!! read more

SUPER FAST SERVICE! I experienced my first plumbing emergency late Saturday night when the handle to my shower broke off with the water still running. I was in panic mode and my property management company wouldn't pick up the phone. Einstein plumbing quickly answered my call and had a plumber at my house within the hour. Todd was able to shut off the water and returned the following morning to install the new handle. Couldn't be more happy with the service I received. I recommend to anyone in need of plumbing service and will be a returning costumer if ever need be! read more

These guys are amazing!!!  I had a major issue with my water heater, and called after 8pm. We were in luck! Someone actually answered and assured me they would be by in the morning to have a look. In the morning, I got a call that Dave, the plumber was on his way.  Upon arrival, and a pretty thorough evaluation, he explained that my water heater was beyond repair and needed to be replaced.  My new water heater was installed within an hour and at such a reasonable rate! They are professional, clean, honest, and do an exceptional job.  6 stars! :D Highly recommend!! read more

They were able to come out the very next day which was great as I had no hot water. Dave was excellent. He explained everything in detail and what the charges would be. He removed the old water heater and replaced it in less than 2 hours. I would definitely call them first when I have any plumbing issues. read more

Fastest, friendliest service for the best price. Solved my hot water heater problem within 2 hours, even on a weekend. The best!

This place is great! I called for service on Tuesday afternoon and was immediately given a time for service on Wednesday morning! They called me before they came out and showed up right on time. The job was a difficult one, since the faucets were thirty years old and difficult to remove. They did an excellent job of removing the old fixtures and quickly installing the new ones. I also had them replace the garbage disposal. I could not be more pleased with the outcome. read more

I am absolutely stunned by these guys! They were absolutely great, they have no problem working on off hours or on off days. I had my tankless water heater installed on a Sunday night! Can you believe that?! I was actually shocked that they said they would come out that late, I even double checked with them! Their receptionist was very pleasant and helpful when getting my information. I immediately saw they are professional and have good hard people working here. Their plumber was a delight and he showed up on time. It took a little bit to get the job done and I apologized because he had stayed so late; he was totally okay with it and kept saying there was no need to apologize. He was an extremely nice man and efficient worker. I'm very happy with my experience and my new water heater. Make sure to call them if you're in need of a new water heater installed or an old one repaired, they will not disappoint you! read more

After asking a few questions about our radiant floor heating system, Dave first proposed checking the warranty. He came out on Monday morning as promised, diagnosed the problem and contacted the manufacturer and confirmed it was under warranty. He picked up the part and installed it the next day. Finding a company that could repair our radiant heating system seemed impossible. I couldn't be more pleased with Dave's responsiveness and professionalism. read more

I had the best experience with this company. We r going out of town tomorrow, and last night I discovered that the faucet of the laundry tub downstairs was leaking and starting to flood the basement floor. It is an old faucet from the 1940's and not worth fixing. I called this company after hours but Chris answered. I told him the problem and he asked me to text some photos, which I did. Then we talked about a solution, which was to remove the faucet and to attach two spigots at the wall. He came today as promised and fixed the problem in no time flat and left us very happy and relieved to go away without worry. Thank you Chris! read more

I chose Einstein Plumbing after hearing about it from a friend, and am very happy I did! The water heater in my apartment was starting to go out, and I got sick of waiting for the maintenance guy to come fix it, so I decided to take matters in my own hands. I was able to get an appointment quickly, they showed up on time, were very professional and in no time at all I had hot water again! I will definitely be using them again in the future! read more

Einstein saved the day ! My toilet was ready to fail, and they came out quickly. Scheduling went very well with the dispatch office, and they even sent an e-mail to confirm that Greg was on his way to our house. After a complete [but quick] analysis, Greg realized that the vintage toilet should be retained, but it needed a complete replacement of the valves and flushing mechanisms. This he did, and our special toilet was saved ! In addition, at my request, he did a quick review of our main sewer line situation, and he'll submit a quote to have a clean-out installed in the yard [ we only have a clean-out in the inaccessible crawl space, under the house. ] In brief, we have a great toilet now, and we'll do the sewer clean-out with Einstein soon. Give your business to Einstein, and save yourself a lot of grief. read more

I used Yelp Reviews to assess this company. They are so helpful. Our hot water tank ruptured and we needed to repair quickly. I compared companies on Angie's list, Google, Yelp, and HomeAdvisor. I decided to call Einstein based upon the good reviews and reasonable prices. I contacted them early in the morning about a bid. They quickly advised me what it would cost and agreed to come out the same day. The bid seemed reasonable so I asked for them to come out and take care of the job. Then chaos occurred. And not because of Einstein.. Einstein was remarkable. Apparently, when you check prices on HomeAdvisor the contractors become aware of it. Einstein was scheduled to come out to our house between 11 and 1. I was out of town so I said just check in with my husband. This was the only company I contacted for a bid. So, I felt reasonably assured this would work out fine. Well, my husband is legally blind. And what happened is unreal. Because another company saw that I had inquired on HomeAdvisor, they appeared at our house at about 10 o'clock. Of course, my husband thought it was the company I had contacted. Whatever confusion occurred, they had him sign an invoice that was more than the Einstein bid and did not explain that they had just come in like vultures knowing we were seeking a bid. And they then took off to do the installation later. We never asked them to bid... is this not crazy? Why were they at our house when we didn't ask them for a bid? Luckily, Einstein came to the rescue. They showed up at 11 or so and contacted me. Chris was incredible. He just asked if we really wanted them to do the job. Since I had asked them to do the job they were a little confused. He was absolutely wonderful. They assisted us around cancelling the other contract and did a fantastic job of installation. I will use them again and again. They are reasonably priced, customer service oriented, and "great" people. read more

I cannot begin to tell everyone what a great company this is! First of all, I am on disability retirement which they took into consideration when giving me my quote and scheduling my appointment to replace an ancient water heater. When they called me to schedule, I got a next day early morning appointment. They were early and finished in less than an hour. They are extremely nice, professional and friendly. I got several quotes and their pricing is very good. I will absolutely use this company again and would absolutely recommend them to friends and family. read more

I couldn't be happier with Einstein Plumbing. I woke up to water in my garage from a busted heater. I called a couple of decently-rated water heater repair companies, plus Home Depot and Lowes. All wanted nearly $1000 to do the job. Then I called Einstein Plumbing and the price came down dramatically. All in, I ended up spending just over $750 for a 40-gallon, energy efficient ( though not Energy Star) unit. The only downside: I called on a Friday, which apparently is their busiest day. They told me right up front they couldn't come until Monday morning. While I didn't love going without water for three days, that's not their fault-- they're not a giant company, and can only do so many installs. I appreciate that they didn't promise to deliver then call later and say, "Oops, couldn't make it." They were direct. I made the choice to wait the extra 48 hours or so and save the money (in part because of the great things I read about them and in part because I really appreciated all the info they gave me over the phone.) Anyway, they arrived as promised first thing Monday morning. The installer and his helper were both friendly and efficient. They drained my old unit, removed it and installed the new one-- all within a couple hours. I had hot water again and saved at least $300. The experience was so great, I had them install a new water heater at my mom's house two days later, replacing her 20-year-old unit. Her install went just as smoothly. Bottom line: I hope it's many, many years before I call have to call Einstein Plumbing to replace another water heater again. But if something does go wrong, I know my first call will be to them. If you're sitting there freaking out about your busted water heater, do yourself a favor and stop searching for someone to call. Pick up the phone and make an appointment with the guys at Einstein plumbing! read more

I am in awe of how amazing the customer service was! Dave went above and beyond our expectations and we couldn't be happier! We woke up Saturday morning to no hot water. We gave Einstein Plumbing a call and spoke with Dave. Unfortunately, he said he was already full for the day but could schedule us for the next morning. We had a day trip planned on Sunday that couldn't be rescheduled. My fiancé and I had called a ton of other plumbers and most either didn't pick up or couldn't come out until Monday. I asked him if there was any possible way he could squeeze us in and told him we would be happy pay him extra for his time; we just REALLY wanted our hot water back on before we left on our trip as it would have been even more stressful to try to deal with it during the week days and have to take off work. Dave said he would give us a call back after he was done with the other job he was working on to let us know if he had any ability to fit us in same day. He called back 30 minutes later and let us know that he would make us his last stop of the day! He arrived around 8pm and within an hour he had our hot water heater working again!!! Not only did Dave help us when he didn't have to he also wouldn't let us pay him extra. Thank you so much Dave for helping us out and being so kind!! We truly appreciate everything you did for us! read more

Awesome service! Called to have my garbage disposal repaired and they talked me through a very easy fix. They won't try and hustle you, great customer service! I'll definitely be calling when I have an actual plumbing need requiring their services! read more

I had two things I needed to have a plumber handle. I had a problem with the kitchen faucet that would only work on cold and only a trickle on hot. Dave said that, after taking the valve off and showing me, a piece of the washer and broken off and was stuck in the line somewhere which affected the hot water flow. He got the hot water going and I ordered better valves. He came back to put on the new valves and was only charged for the cost of the valves and he did not charge me for the time spent to change the valves and to get the line cleared out! The other problem was with a leak in the water line plumbing in the garage that goes to the outside faucet. A part of the drywall had to be cut out to find the leak. Instead of part of the line being replaced with a better more malleable plastic, I decided to have him replace the entire line and a better valve, to turn it off since I was afraid the other one would break off. He put a better insulation around the pipe than what was there before. I appreciated that he cleaned his work area, which has not been the case with plumbing services I have used in years past. I was very pleased with his work and would definitely recommend Dave from Einstein Plumbing. read more

These guys are ridiculous. They were aware I lived downtown and when he couldn't deal with parking downtown or servicing a condo. If i could give them 0 stars I would. Completely rude. I've never been so disgustingly talked to by someone in a service industry. "Time is money" so he couldn't find parking. read more

Dave came out on a Saturday to install our new hot water heater. Great price and great service!

Called up Einstein after quick Yelp search in the region to get garbage disposal installed. The guys on the phone were responsive and gave a reasonable estimate. They scheduled a time the next day and arrived during the scheduled timeframe. Perfect service, no complaints! Would recommend for others to reach out to Einstein as well. read more

Very happy with the service I received from Jeff. I called in the morning with a major leak under my kitchen sink. He was able to figure out a lot with photos texted to him and he was there the same day to make the repairs, which included a new garbage disposal unit. He has you buy the parts directly from Home Depot for pickup so he is not marking up parts at all, and his labor costs are very reasonable. A few days after he left I noticed that the leak returned. He came back and fixed the problem, standing by his work. Definitely recommend and will use again. read more

Chris at Einstein plumbing was amazing! I called on a Saturday evening at 6:30. He called me back right away and was able to talk me through fixing a leaking hot water line instead of having to pay for him to come out. He even checked in later to make sure that it was fixed. I cannot say enough about how great he was. I will be using them for a big project soon! read more

They were quick to respond to this situation, which of course happened with the weekend coming up. I feel that the costs of plumbers are high, but they were there when they promised and did the job. I'm sure I could have gotten a water heater cheaper at a home improvement store, but I was not about to put a gas water heater in myself. read more

From their address and all the reviews I read I thought that Einstein was local, and Justin, who called me back so promptly, I found out later was not from the University district in Seattle but was based in Idaho. Justin told me it would cost $700, which seems a lot. I was under the impression from other reviews that Einstein was cheaper than other companies, but I saw in Home Depot reviews that many customers were shocked that Home Depot charged $500 to install on the same day, but I was desperate as my water heater was broken and I have room mates and we needed hot water. It turned Justin subcontracted the job out to a local handyman, Jeff, who seemed pretty knowledgeable. He picked up the water heater for me at Home Depot, but it turned out I did no know I needed a direct vent water heater, so I had ordered the wrong kind. An hour later we got that resolved, and got the right kind. Jeff had not gotten measurements for the new one, and discovered he needed to raise the vent hole through my wall, and he needed some more supplies for that, which he did not have time to get that day and promised to be back the next morning at 8AM. He finally showed up around 1PM and did get the job finished by 4PM. And it all works for which I am so grateful!, But now it cost $1,000!! Just for the installation plus around $60 for the parts. I figure Jeff put a total of 5 maybe 5.5 max hours into this job, and I know it is hard work, but $200 per hour!! Wow, maybe I should change careers! Of course, I know part of that money went to Justin. But I thought I was dealing with a reputable company not somebody posing as a company just to subcontract work out to subcontractors in other states. read more

Chris was most helpful! He called me back within a few minutes of my first call, talked me through my water heater problem and led me to a no-cost fix. I don't need service now but I'm sure I know who I'll call when I do! I wrote the number in Sharpie on that heater! read more

As my garbage disposal had 'exploded' I needed to replace my kitchen sink and faucet. After purchasing a sink and faucet, Dave from Einstein plumbing removed the garbage disposal, all pipes leading from the wall to the sink, the old sink and faucet and installed the new fixtures and new pipes. He even replaced a new toilet seat for me at no extra charge! Dave from Einstein plumbing was extremely responsive to my request for an estimate, contacting me within 3 hours! He came out exactly on time for our appointment, and put 'booties' on his shoes prior to entering the house. Dave was very thorough in his estimate, answered all of my questions and provided recommendations on manufacturers of sinks and faucets. As I opted to purchase my own sink and faucet (I did not want another stainless steel sink), I indicated I would contact him as soon as they arrived. His estimate was close to another plumber, but his responsiveness and professionalism made this an easy choice. Dave spent over 3 hours working in my kitchen: he took all the old (and rusty) pipes, the garbage disposal and the kitchen sink and faucet to his truck - there was nothing for me to touch or dispose! He was extremely clean, made sure I was happy, and even had his own trash bags and vacuum cleaner. What more could a woman ask for? I would readily and highly recommend Einstein plumbing to any and every one who wanted a plumbing job well done. read more